ordatronics credentials rory panetta june 2011
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Copyright © Ordatronics Pty Ltd -2010
Ordatronics
Digital CommunicationsCredentials
June 2011
Selection of our
Customers
Copyright © Ordatronics Pty Ltd -2010
Our Clients
Engage our services to create connected experiences so
they provide more value than their competitors,
build a sustainable competitive advantage
and deliver financial benefit to their business.
Copyright © Ordatronics Pty Ltd -2010
Our Business
A digital communications company, enabling leading
retailers and brand marketers to connect with their
customers and staff via dynamic displays, touch screen
kiosks, web and mobiles. A leader in deploying and
managing digital retail networks.
Copyright © Ordatronics Pty Ltd -2010
Connected Customer Experience
Connected Customer
Customer Experience is no longer just about a physical card that can track points, an online banner campaign – or great digital signage in your branch, store or commercial space. We understand the new connected customer. We look at smart ways to distribute or extend a contextual experience across as many touch points as possible – including at the point of purchase.
Coordinate Multiple Touchpoints
Ordatronics works on the basis that there is a need to facilitate, coordinate and integrate to what you are doing elsewhere to facilitate a connected online and offline experience, with common themes and language.
Beta – Pilot – Rapid Deployment
We will work with you, your partners and suppliers to test new concepts, where you can launch, test, relaunch vs costly big budget initiatives. This approach allows us to work together and test, measure, tweak, re-tweak, evolve, relaunch.
We focus on what customer, member or shopping audiences think and need and connect with them on their “turf”.
Pre Digital Age
Few Touchpoints
Touch Points, the way we interact
with companies are limited to
analog only. In person, on the
phone and in store or branch were
the primary ways the customer
touched the company’s brand or
service
Digital Age 2.0
Multiple Touchpoints
There are now multiple ways for
people, business and brands to
engage, interact and transact with
each other. Analog and digital
touch points are connected to
create a single experience.
1500+12+ 7500+
98%+ 10 10
Connected Blue Chip Customers
individual Retailers Connected devicesunder management
Uptime Industries Years in Business
Copyright © Ordatronics Pty Ltd -2010
Experience
Snapshot
Experience & Solution Design
Hosted Solutions & App Dev
Procurement & Project Management
Factory & Tech Field Force
Helpdesk & Maintenance
Manage & Control Your Digital Retail
Network
True Blue Aussie Company , launched late 2001 Offices in Sydney and Melbourne, manufacturing
facilities in Victoria, services globally Services geared to single store owner to corporations
with scaled operations comprising 1000+ stores/branches
Blue chip service in all States & Territories Creating and maintaining connected customer
environments for clients since 2001 Profitable campany
Creative Hard/Software Content
Reports
Uptime98%National
Coverage
Ordatronics is product and technology agnostic. In addition to our products, we have also established sound value add partnerships with leading organisations. This combination allows you to source the optimal solution from a single vendor.
We recognise that no single company has a monopoly on great ideas, great technology, or delivery of solutions. To ensure we can bring the best of breed end-to-end solutions to our customers, we have very close partnerships with some of the most advanced digital merchandising companies in the world.
These partnerships provide Ordatronics with world class solution development and delivery, along with priority access to support routes and early access to new solutions and technology that facilitate improved delivery of a connected customer environment.
Our alliances allow us to deploy interactive and digital display solutions that interface and service complex transactional back end systems. Ordatronics has extensive experience in creating user experience interfaces and working with systems and applications that manage enterprise wide business processes.
Our expertise ensures our customers can quickly and cost-effectively deploy proven and flexible interactive and display solutions. With our partners we consult, design, build and operate services for Windows, Android, as well as Apple based infrastructure and mobile devices.
Industry Partnerships
Malcolm van Yssel DykStore Owner
Supa IGADoonside, NSW
Customer Voice
“I was not so sure at the beginning about the impact of the kiosk in my store. But once
installed, I saw how my shoppers were engaged and using it in a regular base and then saw how it improved the sales at the
categories featured in the kiosk, I would not hesitate to highly recommend this marvellous
sales tool to any store owner”“I was not so sure at the beginning about the impact of the kiosk in my store. But once installed, I saw how my shoppers were engaged and using it in a regular base and then saw how it improved the sales at the categories featured in the kiosk, I would not hesitate to highly recommend this marvellous sales tool to any store owner”
Hi Ant,Just a quick note to thank you and your team in particular Tony Dagger for going not only "the extra yard but the extra miles" literally to get the replacement screen installed and running at Bondi and to support the I Phone 4 launch last night.Great effort, thanks
Glenn Earl-PeacockStore Development
Telstra Retail |Telstra ConsumerTelstra Head Office, Sydney, NSW
Dean ClarkeGeneral Manager Retail Sales Development
TabcorpSydney, NSW
“Tabcorp engaged Ordatronics as part of a major project to assist in the design, development and implementation of the Retail TAB of the future. Ordatronics
brought to the table significant skills and experience in the management of electronic content and display that Tabcorp has found to be invaluable in delivering
this project. Ordatronics are an innovative company who are committed to supporting and directing its clients for the best competitive and commercial
outcome, responsive to their needs and underpinned by a team of professionals with a "can do" attitude. Ordatronics have established themselves as a
partner of Tabcorp and we look forward to working with them on future projects”
Recognition
Customer Sites
Brisbane Queen St Branch
QSR – Recipe Procedure Guide
Black silicone skin protects the tablet inside ruggedised unit
Cables can be routed via side or back openings
Vesa Standard mounting holes for quick swing-arm installation
Secure, HTTPS login access to easily update tablet content across the
network of restaurants
Touch Tablet App (iPad/Windows/Android compatible)
Concept/Solution Design
Staff GUI Development/Design
Search
Video
Images
Procurement
Installation
Support
Usage Analytics & Reporting
Client: Guzman Y Gomez
Client Pain:
Kitchen staff forget recipe ingredients and procedures. Staff
had to refer and browse through a physical binder with pics
and text. Difficult to manage and control consistency of
content across network of restaurants.
Automotive/Banking – Member Kiosk
Concept development
Solution design and execution
Deployment
Maintenance and support
Holden required a rewards redemption solution that
eliminated the need for a call centre to order and issue
printed paper-based coupons. A stand-alone kiosk solution
was developed, fitted with a high capacity thermal printers
(approx. 3500 tickets) and a wireless modem for secure
remote monitoring. The solution was developed and
delivered within 4 weeks to meet a crucial deadline and has
been running successfully, with close to zero downtime, for
almost 5 years.
Client: GM Holden/Westpac
10 reason why companies choose us1We know what we're doing because we've done this before.When you do something over and over again - you become good at it. We are in our tenth year. The people behind, systems, and operations that founded Ordatronics have amassed a team of industry veterans to ensure the company's success.
2We built our products & solutions from scratch to do exactly what they do now.Often companies start down a path, see success elsewhere, and shift focus. Not us -we add functionality and expand the roadmap. When we identify a need in the market, or a client presents a new requirement - we develop and seamlessly integrate a solution, and tout the same mission as when we were founded.
3We help you develop, manage and control your display or interactive content - on LED, mobile, PC, internal TV, or kiosks monitors- yes, we support it.Your message may need to meet your audience wherever they go - on a LED display in your branch or store, on the mobile, on the laptop, on internal TV, or on a kiosk screen. Our products were built to be ubiquitous and publish content to these devices to meet relevant customer, employee or member audiences on their turf.
4Your business is our business - and we take our business very seriously.We are dedicated and committed. Don’t take our word for it. Ask any of our customers. Our team works closely with your team and won't rest until your bottom line is growing or other KPI’s are met. We are technology agnostic which allows us to make the best use of your existing software and hardware infrastructure.
5We are pervasively integrated throughout the digital display and interactive ecosystem.If your current operations structure requires that we integrate with players, technologies, multi vendor systems, back-office applications or servers, odds are we've already done the leg work. Check out our partners.
6We stream content 24/7 to thousands of devices across Australia for some of Australia’s largest corporations.Concerned about scale? Don't be. With 98%+ uptime, dedicated teams for each account, and 24/7 national operations support, we designed this company to support businesses like yours.
7We continue to hire the best and the brightest.Scaling a company with the same focus on intellect and culture is a challenge. Even as we add offices and scale teams, preserving the quality of our people is priority #1.
8We help you manage and control assets to reduce environmental impact and cost.We can help you develop an asset management strategy so you have a clear asset value recovery process and can recover value from end of life and end of lease assets or assets that do not meet new requirements. We work with a network of recovery specialists that is unrivaled in the industry today and can help you plan;
De-installation Services Data Destruction Environmentally-Sound Recycling or Remarketing
We can provide you with real time analysis of your network of connected devices and load states across large and distributed fleets of hardware and monitors. We will provide you with a composite picture of infrastructure utilisation and efficiency in correlation with energy consumption, costs and carbon footprint based on your actual energy rates;
produce asset life-cycle specific reports which provide analysis of this data on a granular basis by categories, locations, machine manufacturer, models, and SOE instances
Estimate likely e-waste outcomes from fleet renewal activities
9We are already thinking about five years from now.Today's world of convergence, cross-platform integration, and content anywhere is downright daunting. We continue to innovate against current and new products to keep you years ahead.
10We're a good laugh. At least, we think we are.All joking aside, we joke a lot. The challenges we solve for are serious, and our business is highly complex - but you'll be surprised at how much fun we'll have working together.
Copyright © Ordatronics Pty Ltd -2010
CONTACT
Hans de Kraker
Ordatronics Pty Limited ABN 98 098 945 469
M: 0410 598 053 Level 6, 141 Walker StreetT: +61 2 8003 5029 North Sydney NSW 2060F: +61 2 8908 3455E: [email protected]: www.ordatronics.com Customer Support: 13000 KIOSK
Rory Panetta
Ordatronics Pty Limited ABN 98 098 945 469
M: 0416 123 222 Level 6, 141 Walker StreetT: +61 2 8908 3416 North Sydney NSW 2060F: +61 2 8908 3455E: [email protected]: www.ordatronics.com Customer Support: 13000 KIOSK