oracle spatial users...
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April 2006Oracle Spatial Users Conference
Oracle Spatial Users Conference
April 27, 2006Tampa Convention Center
Tampa, Florida, USA
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April 2006Oracle Spatial Users Conference
Geoff ZeissDirector of TechnologyAutodesk, Inc.
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April 2006Oracle Spatial Users Conference
How TelekomSerbia HasImproved CustomerSatisfaction(and reduced costs)
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April 2006Oracle Spatial Users Conference
Typical UtilityInformation Systems
Records(GIS)
Workflow
AssetManagement
EngineeringDesign
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April 2006Oracle Spatial Users Conference
Engineering Design
• Utilities design their infrastructure network.
• Location
• Properties
• Typically developed with desktop CAD.
• Deliverable is paper constructions drawings.
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April 2006Oracle Spatial Users Conference
Records Maintenance(GIS)
• Contains information about infrastructure networkincluding
• Type of equipment (transformer, primaryconductor, pole, …)
• Location
• Properties
• Connectivity and associations
• Typically maintained in a spatial RDBMS
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April 2006Oracle Spatial Users Conference
Infrastructure Designand Maintenance
Workprints
Workprint
PlannerPreparesEstimatesCustomer
Customer ServiceRequest
Workprintsketch
WorkprintDrafter
Drafts workprint
Construction subcontractorConstructs facilities
DesignEngineer
Prepares workprint sketch
Paper
Plotter
Paper
GIS Data Entry
Preparesas builts
Records Clerk
Final Posts record
As-built
Record
FieldInstall and
repair
Paper,Microfiche Records
QualityAssuranceMarks up as-built
Compatible units
RecordsGIS CAD
Record
Construction
Con
stru
ctio
nD
raw
ing
Wor
kord
er
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April 2006Oracle Spatial Users Conference
CAD – GIS Integration
GISAsset
Management
WorkflowEngineeringDesign
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April 2006Oracle Spatial Users Conference
Integrating Workflow
Workprints
Workprint
PlannerPreparesEstimates
CustomerCustomer ServiceRequest
Workprintsketch
WorkprintDrafterDrafts
workprint
Construction
subcontractor
Constructs facilities
Wor
k or
der
DesignEngineer
Prepares workprint
sketch
Paper
Plotter
Con
stru
ctio
nD
raw
ingPape
r
GIS Data Entry
Preparesas builts
Records Clerk
Final Posts record
As-built
Record
FieldInstall and
repair
Paper,Microfich
e
Records
QualityAssuranc
eMarks up as-built
Compatible unitsRecordsGIS CAD
Record
WorkordersDatabase
CreateWorkorder
Supervisor
CrewDispatch
CloseOut
WorkflowManagement
Construction
Initiate Workorder
Close W
orkorder
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April 2006Oracle Spatial Users Conference
Streamlined Workflow
Install and
repair OracleSpatial
DrafterCAD
Customer
Update
Engineer Records
Management
`
`
Oversight
Review andFinal PostEngineering
Signoff
`Design
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April 2006Oracle Spatial Users Conference
Workflow Integration
GISAsset
Management
WorkflowEngineeringDesign
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April 2006Oracle Spatial Users Conference
Telekom SerbiaTelekom Serbia
IS Development strategy:IS Development strategy:
•• Integrated telecom suiteIntegrated telecom suite
•• Model based design using UML Model based design using UML
•• Based on latest technology platforms Based on latest technology platforms••Oracle Spatial ORDBMSOracle Spatial ORDBMS••Autodesk GeospatialAutodesk Geospatial
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April 2006Oracle Spatial Users Conference
Telekom Information SystemsTelekom Information Systems (TIS) (TIS)
Automates business processes: Technical, Commercial, Financial and Administrativewithin Telecom Serbia system
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April 2006Oracle Spatial Users Conference
TTISISEnterprise Data Model implemented in ORACLE
Autodesk GeospatialEngineering Design(Infrastructure Model)
Workflow
Management
System
Customer care
Billing and accounting
Sales, provisioning, and maintenance of services
Pair Management
TIS Version 2TIS Version 2
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April 2006Oracle Spatial Users Conference
Job control by WMS
User No 1
User No 2
User No 3
User No 4
User No 5
User No 6
User No 7
Activity list
Activity list
Activity list
Activity list
Activity list
Activity list
Activity list
Workflow
Management
System
APPLICATIONS
Customer service request
Availability of service assessment
Pair assignment
Contracting the service
Create work orders
Workorder fulfillment
Customer notification
job completed
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April 2006Oracle Spatial Users Conference
Selected Cable AreaSelected Cable Area
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April 2006Oracle Spatial Users Conference
Main exchanges in City of BelgradeMain exchanges in City of Belgrade
Zoom-in to selected ExchangeZoom-in to selected Exchange
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April 2006Oracle Spatial Users Conference
Multi Multi tier Architecturetier Architecture
LAN / WANLAN / WANLAN /WANLAN /WAN
PresentationLayer
ApplicationLayer
Database Layer
Oracle 10g ApplicationServer
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April 2006Oracle Spatial Users Conference
TIS StatisticsTIS Statistics
Telecom Serbia service area is all ofTelecom Serbia service area is all ofSerbiaSerbia
Enterprise database contains Enterprise database contains::2,350,000 customers2,350,000 customers2,500,000 access lines2,500,000 access lines3,000,000 copper pairs3,000,000 copper pairs
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April 2006Oracle Spatial Users Conference
TIS TIS statisticsstatistics
7,0007,000 intranet users use TIS each day intranet users use TIS each day2,000 concurrent users (average)2,000 concurrent users (average)
TIS processes in average:TIS processes in average:•• 3,500 3,500 customer requests per day customer requests per day ( (70,000 70,000 –– 80,000 80,000 per month) per month)
•• 9,0009,000 work orders per day work orders per day ( (200,000200,000 per month) per month)
•• 2,350,0002,350,000 invoices per month invoices per month (printing requires 5 days) (printing requires 5 days)
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April 2006Oracle Spatial Users Conference
Oracle Spatial enables …• Single point of truth• Simplified engineering design process
• CAD/GIS integration to eliminate redundant data andprocesses, eliminate backlogs, reduce overhead, and makeskilled workers available for strategic activities.
• Integration• Integrating workflow reduces costs and provides better
customer service
• Improved customer service – time toprovision a new telephone line reducedfrom 40 days to 2 days
• Reduced costs
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April 2006Oracle Spatial Users Conference
Oracle Spatial Users Conference
April 27, 2006Tampa Convention Center
Tampa, Florida, USA