oracle sales cloud: how to extend with paas [con8477] john vakoc – senior director, oracle shishir...

Download Oracle Sales Cloud: How to Extend with PaaS [CON8477] John Vakoc – Senior Director, Oracle Shishir Agarwal - Senior Director, Oracle John Anto – Principal,

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  • Oracle Sales Cloud: How to Extend with PaaS [CON8477] John Vakoc Senior Director, Oracle Shishir Agarwal - Senior Director, Oracle John Anto Principal, Infovity October 02, 2014 Copyright 2014, Oracle and/or its affiliates. All rights reserved. |
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  • Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracles products remains at the sole discretion of Oracle.
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Session Agenda Oracle Sales Cloud Extend Oracle Sales Cloud Oracle Cloud Marketplace Proof Point ITC Infotech Call to Action and Q&A 1 2 3 4 5
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Oracles Cloud Leadership 21,500,000+ End Cloud Users 13 Global Data Centers 2+ Billion Cloud Transactions per Day Cloud Customers in 180+ Countries 34 Languages 10,000+ Cloud Enterprise Customers 2,100+ Cloud CX Customers Oracle Confidential Restricted5
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |Oracle Confidential Internal/Restricted/Highly Restricted6 The Complete Solution Oracle Social Cloud Oracle Marketing Cloud Oracle Sales Cloud Oracle Commerce Cloud Oracle Service Cloud Oracle CPQ Cloud Oracle CPQ Cloud Integrated Customer Experience Foundation Social NetworkMobile Analytic KPIs & Dashboards Predictive AnalyticsIntegrations Globalizations and Statutory Localizations Web Mobile Social In-Store Contact Center Field Service Direct Sales Channel
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |7 Tailor within SaaS. Enrich with PaaS. Personalize Your CX Cloud Database Services Developer Services Java Services Document Services BI Services Social Cloud Data storage Data import Logic and business rules UI modifications Full power of J2EE Source code management Build deploy tools Web service repository Social relationship management Listening, engagement Enterprise social network Data management External document collaboration Offline syncing Web, mobile, desktop Enterprise analytics Reporting Oracle CX Cloud Rich tailoring capabilities Mobile support Embedded social collaboration Tailor approvals/ workflows Marketplace 3 rd party apps Mobile Services Unique apps By cloud partners Certified Mobile APIs Federated identity Mobile security Any platform, any device One Cloud Platform
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |8 A Personalized CX Cloud Tailor the delivered UI TAILOR User Experience Change existing business processes Add new data fields Mashups to other apps Create mobile apps Access documents externally Simplify BI across the business Develop apps, access data & test quickly ENRICH CX Cloud SaaS PaaS
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Sales Cloud 9
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |10 Add your logo. Change look & feel. Tailor Your Brand Users expect a simplified, tailored experience Brand uniqueness is important to business units within a corporation Each business unit can present their unique brand experience I dont know if using Oracle Sales Cloud could get any easier, for our initial users it has been an easy adoption. Its almost as easy as using a consumer app. Molly Anderson, Chiro One Wellness Centers
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |11 Place data fields on page. Validate entries. Tailor Data Fields Users expect flexibility to define and add fields as needed Example: quickly add a drop down box opportunity type Sales managers can track types of sales from their dashboards
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |12 Configure rules. Test for conditions. Tailor Workflow Processes Workflow processes often vary depending on business conditions Easily modify built-in workflows to make changes to: a sales approval process contract signoffs special order process approve product availability by country
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |13 Create unique views. Analytics built-in. Tailor Dashboards Each role looks at data differently to conduct their job Role based security built-in. Each role sees only data relevant to them Managers and users are empowered to tailor their views of data Leads to discovery and new ways to improve the business
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |14 Configure. For any device. Tailor Display on Any Device Users expect to access information from any device Quickly select fields to have data display on any device: Web Mobile Outlook pages
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |15 Contextual conversations. Get auto updates from Sales Cloud. Tailor Social Conversations Brings sales teams together for topical information sharing: link directly to a conversation automatically update specific conversations based on sales activities reference structured and relevant conversations for historical purposes access from any device: web, mobile, desktop
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Extend Oracle Sales Cloud 16
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |17 Automated lead follow-up. Create a Mobile App App assists sales reps in lead follow-up process: Salesperson scans a business card with phone Assigns a follow-up date to self or inside salesperson Saves as a Contact to Oracle Sales Cloud Salesperson is alerted on a specific date to follow-up with contact
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. |18 Share documents with partners. Document Cloud Service. Share Documents Externally Collaborate on a sales opportunity with partners Create a shared folder for a specific partner / opportunity Embedded folder in the Sales Cloud UI Users can leverage all Document Cloud functionality for managing shared folder content Across web, mobile, desktop and offline
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Examples:Business Benefits: 19 How customers enrich their CX cloud Business Value of Enriching Create a Mobile App 1 2 3 4 5 External Document Sharing Unify and Simplify BI Get certified 3 rd Party Apps Develop App & Access External Data Assist sales reps with automated lead follow-up Share documents with partners Gain visibility into partner sales data quickly Create stunning proposals, contests for reps Create drug application for MD
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Database & Java Cloud Java: Full-Featured: WebLogic 12c or 11g Instance WebLogic/Java & Database RAC integration Clustering, In-Memory, High Availability, Elastic Load Balancing, Scale Up & Scale Out Managed: Oracle Back Up/Restore, Patching, Application Server Management Full portability: On-premise to Cloud Database: Full-featured: Dedicated 11gR2 or 12c DBMS Secure: Encryption - Network, DB, Storage Highly Available: Data Guard, RAC Cluster Managed: Oracle Backs Up, Patches, Upgrades All DB Tools: SQL Loader, Data Pump, JDBC, OCI, Enterprise Manager, Any Third Party Tools Full portability: On-premise to Cloud
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Integration & Process Cloud Process: Design, Deploy & Manage Process, Rules, Forms, Tasks Integrate with Oracle & non-Oracle Applications Integrate with Oracle Document Services Perform work effectively using Mobile/Web/Email Interfaces Monitor using Process Dashboards Integration: Cloud-Cloud, Cloud-On Premise, On Premise-On Premise Elevated Integration Experience Full Oracle Service Business Functionality in the Cloud Virtualize & Integrate Orchestrate, Transform, Monitor Auto discovery & Mappings, API management
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Mobile & Messaging Cloud Messaging: Asynchronous JMS-based pub-sub messaging Guaranteed Delivery Messaging Cloud, On-Premise, Cloud-Cloud JMS, Web Sockets, REST API Dynamic messaging (JMS) for applications on-premise & on Oracle Cloud Mobile: Enterprise Mobile Backend-as-a-Service (mBaaS) Cross-Platform Mobile Apps Sync, Push and Notifications APIs: Object Storage, User Management & Custom Mobilize Oracle Applications & Enterprise Assets
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  • Copyright 2014, Oracle and/or its affiliates. All rights reserved. | Oracle Documents & Social Network Cloud Social Network: Rich Connections: People, Profiles, Walls Rich Conversations: Real-time Interactive Discussions Active Feeds: Conversations, Activity Streams, Notifications Discovery: Soc

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