operations frank dimarco
TRANSCRIPT
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Operations: What It Says About Who You
Want to Be
Frank DiMarco
Manger of Field Operations
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CENTER APPEARANCE AND CLEANLINESS
OUR COMPETITORFAMILY FINANCIAL
CENTERS
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SAFE AND SECURE
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CUSTOMER SERVICE
ANSWER THE PHONE WITH A SMILE
PERSONALIZE YOUR CUSTOMER SERVICE
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HOURS OF OPERATION
OPENING AND CLOSING ON TIME
DON’T LET THIS HAPPEN TO YOU
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VALUE IN MARKETING
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COMPLIANCE
MONEY LAUNDERING FINES AND FEES
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RETURNS
COLLECTIONS MONEY IN THE TOILET
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GROWING COMMERCIAL ACCOUNTS
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GIVING BACK TO OUR CUSTOMERS
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CAPTURING CHECKS ON DEBIT CARDS
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MOST IMPORTANT PERSON
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