operational excellence : the future of european demand ...€¦ · the future of european demand...

San Jose, 9th of September 2010

Operational Excellence :Operational Excellence :Operational Excellence :Operational Excellence :

The Future of European Demand The Future of European Demand The Future of European Demand The Future of European Demand

Management and RetailManagement and RetailManagement and RetailManagement and Retail

Dr Maher Chebbo EU SmartGrids, Chairman of Demand & Metering & RetailerVP EMEA Utilities & Services Industries, [email protected]

Henry BaileyVP, Head of Services Industries North [email protected]

© SAP 2009 / “SmartGrids “ EU-Japan – Technology Development - Maher Chebbo – Brussels 15th of December 2009

Example of Smart Energy Example of Smart Energy Example of Smart Energy Example of Smart Energy

Projects in EUProjects in EUProjects in EUProjects in EU

© SAP 2010 / Smart Energy Int.–- San Jose (08/09/10) – Future of EU Demand & Retail – M. Chebbo (ETP SmartGrids & SAP) 2


Example of R&D Smart Grid / Energy Efficiency

Projects (EU and National funded projects)

Project Project Scope Partners

MeRegio Development of an E-Energy marketplace as a coordination tool in decentralized (distribution) networks. Certification of energy efficient regions.

SmartHouse/SmartGrid

SmartHouses’ intelligent participation in a dynamic market-driven SmartGrid enhances energy efficiency. Adaptive home appliances and distributed energy sources coordinate operation via ICT.

e-mobility Billing & Vehicle-to-Grid Functionality. Implement real-world trial in Berlin based on SAP solutions. Test and extend SAP portfolio for electric mobility at scale. Invent vehicle-to-grid services as part of the smart grid.

Green Fleet Setting up an electrical car fleet infrastructure at SAP’s premises. Minimize environmental impact of mobility. Maximize efficiency through optimized asset management and fleet operations. Create a solution for management of electric car fleets.

MeRegioMobil

Services for Electric Mobility. Integrate electric vehicles with MEREGIO market place and service platform. Provide secure and privacy-preserving services and applications. Field test for extended integration with smart grids including power re-injection.

NOBEL Neighborhood Oriented Brokerage Electricity and monitoring system (NOBEL) will build an energy brokerage system with which individual energy consumers can communicate their energy needs directly with both large-scale and small-scale energy producers, thereby making energy use more efficient.

ELVIRE Electric Vehicle Communication to Infrastructure, Road Services and Electricity Supply – ELVIRE.

Continental, Renault, Better Place, Volkswagen, CEA List, SAP, Motorola, ERPC GmbH, Lindholmen Science Park, ATB, ENDESA, Erasmus University College

MIRACLE Micro-Request-Based Aggregation, Forecasting and Scheduling of Energy Demand, Supply and Distribution (MIRACLE).

SAP, TU Dresden, University of Aalborg, TNO, INEA, Josef Stefan Institut, Centre for Renewable Energy Sources, EnBW

© SAP 2010 / Smart Energy Int.–- Stan Jose (08/09/10) – Future of EU Demand & Retail – M. Chebbo (ETP SmartGrids & SAP) 3


Major Ongoing Research Programs in Germany

E-Energy and ICT for Electric Mobility



Germany: E-Energy (SmartGrids) Programme

Development & regional piloting

ProductionCentral/de-central

Transport/Distribution

ConsumptionUse

Procurement Trading/Sales Service (CRM)

Integrated Solutions for the Process Level

Business LevelICT-based Solutions/Services

Smart Generation Smart Grid Smart Customer

TE

CH

NO

LOG

IES

: In

form

atio

n-an

d C

omm

unic

atio

n te

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logi

es(S

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t Met

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Sys

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Fra

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ork

cond

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s: R

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the

cont

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(lega

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ironm

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soci

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E-Energy Marketplace

ICT Solutions to integrate the levels

E-Energy Operation & Maintenance

www.bmwi.de



Research on Future Energy Marketplaces

Integration of Smart Devices into Business Processes

6

Trading

Tariff selection Demand management

Contracting Billing

Load shifting

Forecasting

Smart metering

Clearing

Commodity ServicesInfrastructure Services



Fleet Management Deployment

Operate Electric Vehicles in Company Car Fleets

� Real-world deployment in a professional setting to gain 360° view on challenges and chances related to electric mobility

• Contracting• Billing• Charging Station Management• Pool vehicle schedule

• Infrastructure • Grid management• Vehicle-to-Grid Services

•Usability•Mobility concepts•Eco-balance



Cross-Location Energy Monitoring with SAP

(SOCRADES, an EU funded project)

EnterpriseServices(SaaS)

LDU EventSubscription

Enterprise to shop-floor

Communication

Server

RESTDevice

DPWSDevice

DPWSDevice

DPWSDevice

Internet

Local Network

RE

ST

RE

ST

LDULDU

Location A Location B

MonitoringMonitoring

ControlControl

VIDEO Available



Metering, Mobile Metering : Convergent Universal Metering, Mobile Metering : Convergent Universal Metering, Mobile Metering : Convergent Universal Metering, Mobile Metering : Convergent Universal MeteringMeteringMeteringMetering

Cloud Metering

Gas Metering

Electricity Metering

Water Metering

Mobile meters (opportunistic connections)

IP (m

ostly) C

om

mu

nicatio

n L

ayer over (3G

/ Intern

et / Wim

ax etc...)IP

(mo

stly) Co

mm

un

ication

Layer o

ver (3G / In

ternet / W

imax etc...)

Request info / Subscribe to Services / push partial functionality (e.g. filter)Event based (opportunistic) info

Asset mgmtAnalyticsPredictionActive Control…

Asset mgmtAnalyticsPredictionActive Control…

© SAP 2010 / EU – China SmartGrids and Renewables – Maher Chebbo (SAP) – ETP SmartGrids 9 © SAP 2010 / Smart Energy Int.–- San Jose (08/09/10) – Future of EU Demand & Retail – M. Chebbo (ETP SmartGrids & SAP) 9


∑ On-Peak (kWh)∑ Off-Peak (kWh)

Global AMI Lighthouse Project

Metered DataMetered Data

MasterMasterDataData

MDUS

…

……

Technical Technical InfrastructureInfrastructure

Sm

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r C

ust

om

ers

C&

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s

SAP Customer Relationship Management and Billing for

Utilities

SAP Customer Relationship Management and Billing for

Utilities

SAP Energy Data Management for Utilities


SAP AMI Integration for UtilitiesSAP AMI Integration for Utilities

SAP Collaborative Service Management for Utilities


SAP Customer Financials Management for Utilities


SAP Resource and Supplier Management for Utilities

SAP Resource and Supplier Management for UtilitiesSAP for Utilities

SAP Customer Relationship Management and Billing

for Utilities

SAP Customer Relationship Management and Billing

for Utilities



SAP AMI Integration for Utilities

SAP AMI Integration for Utilities







SAP Advanced Metering

Infrastructure for Utilities

�Co-Innovation with SAP AMI Lighthouse Council and SAP Advisory Customer Council

Utilities (ACCU)

�Co-developments with 5 MDUS vendors

�Open integration infrastructure for all vendors

based on SOA

� Some Customers:

© SAP 2010 / Smart Energy Inan –- St Jose (08/09/10) – Future of EU Demand & Retail – M. Chebbo (ETP SmartGrids & SAP) 10


Smart Services Learning Center

- CMS Energy & SAP Partnership


Smart Grid Analytics


Smart Grid Analytics

Territory Map


Smart Metering enables performance

improvement of business processes

70

8050

90

8050

8095959595

5050

60505050

0 20 40 60 80 100

Supplier Switch

Move In

Move Out

Reading for Billing

Plausibilization of Metering Data

Reclamations

Reading for Supplier Switch

Reading for Switch off and Switch on

Calculation of estimated Bill

Handling of Invoices Received

Substitute Supplies

Handling of Vacancies

Meter Investigations

Disconnection/Reconnection

Initiation of Collections

Reclamations Metering Data / Bills

Reclamations from Business Partners

Customer and Contract Management

Meter Reading

Billing

Accounts Receivable

Dunning/Collection

Complaint Mgt.

Potential Reduction of Manual Effort through Smart Metering (%) EXAMPLE



To learn more To learn more To learn more To learn more …………



To know more about SmartGrids and Wind ETP To know more about SmartGrids and Wind ETP To know more about SmartGrids and Wind ETP To know more about SmartGrids and Wind ETP

publicationspublicationspublicationspublications



SmartGrids & Smart metering position papers

DIGITALEUROPE SmartGrids position paper (06/2010)DigitalEurope SmartGrids Group chaired by SAP (M. Chebbo)

ESMIG - EBSII working group on MDM/ERP System Interoperability (09/2010)European Smart Metering Industry Group – WG EBSII chaired by SAP (M. Chebbo)

SAP position paper on SmartGrids (07/2010)

Energy Retailers Perspective on the Deployment of SmartGrids in Europe (07/2010) ETP SmartGrids Demand & Metering & Retail Group chaired by SAP (M. Chebbo)

European Electricity Grid Initiative (EEGI) white paper (Top 7 TSO & Top 7 DSO)

SmartGrids (regulatory) task force (DG-Energy, DG-RTD, .., 25 associations) intermediary report



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operational excellence : the future of european demand ...€¦ · the future of european demand...

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