1. EIM andBusiness Process Management Copyright Open Text the Power of Information Unleash Corporation. All rights reserved. 1

2. Think you know BPM?Think againUnleash the Power of Information 2 3. When BPM meetsEnterprise InformationManagement (EIM) Unleash the Power of Information 3 4. ResultCollaborationImageCommunicationEvery Process ChangesStrategyTaskAnalysisLocationUnleash the Power of Information 4 5. When BPM meets EIM.We bring togetherUnleash the Power of Information 5 6. When BPM Meets EIM, yUnleash the Power of Information 6 7. yExecutiveEnterprise Architect LegalAnalyst Process-Enabled Applications DeveloperMarketing DeveloperReviewerMarketing Comm Processor Data EntryResearcher Unleash the Power of Information 7 8. Unleash the Power of Information 8 9. A Better Way to Reach CustomersDeliver content to yourcustomers and partnerseasily across all channels:web, mobile, and socialCreate a richer, moreinteractive onlineexperience acrossmultiple without sacrificinginformation governancerequirementsAnalyze the success ofnew product launcheswith web and socialanalytics Marketing Unleash the Power of Information 9 10. A Better Way to CommunicateDeliver rich web userexperiencesEngage with customersright away thanks toSocial Media capabilitieson the websiteInstantly repurposecontent for mobiledelivery, for publishing tosocial networks and forcreating a dedicatedmicrositeMarketing Communications / Web DesignUnleash the Power of Information 10 11. A Better Way to Measure ResultsLeverage Web and SocialAnalyticsUse real-time informationto answer questionsimpacting online businessAnalyze the evolution ofanswers over timeBehind the Firewall weband social analyticssolution - data is keptinside the firewallMarketing Manager Unleash the Power of Information 11 12. A Better Way to Offer New Products and ServicesTransform ordinarycommunications intopowerful one-to-onemarketing channelsUse everyday documentssuch as invoices,statements and bills tooffer promotions and togenerate salesopportunitiesDeliver customercommunications via anychannel they desire: web,mobile, email, fax, post,etc.Marketing Communications Unleash the Power of Information 12 13. Unleash the Power of Information 13 14. A Better Way to Capture Information | Business Process Management Help | Settings | LogoutAutomate capture-drivenprocesses and casesTransform paper andelectronic documents /forms into actionableinformationImprove documentpreparation, managerapprovals, and backoffice-routingEliminate lost or misfileddocumentsFind documents fasterwith automated metadatacollectionKnowledge Worker Unleash the Power of Information 14 15. A Better Way to Work with Content in Context| Business Process Management Susan Jones Help | Settings | Logout Integrate all information sources within the context of the task, including structured & unstructured data Access all related work in one single screen Ensure all necessary work is completed Eliminate paper and manage versions, archival, discussion history, etc.Knowledge WorkerUnleash the Power of Information 15 16. Do Work | Business Process Management Susan Jones Help | Settings | LogoutSee todays workand its statusWorking way through estimatesFind reminders forwork in progressTrack my personalperformanceLet my managerknow how Im doingnowRead importantnews/eventsKnowledge WorkerUnleash the Power of Information 16 17. A Better Way to Access Legacy Systems| Business Process Management Susan Jones Help | Settings | Logout Integrate data from legacy systems Abstract users from the back-end complexity Eliminate switching between applications Data accessed and updated via web services, legacy APIs etc. Deliver single view of the customer and related entities Knowledge WorkerUnleash the Power of Information 17 18. A Better Way to Meet Customer Demands| Business Process Management Karen Mackintosh Help | Settings | LogoutExamine businesstrendsMonitor SLAs andrespond to potentialbottlenecksManage teamproductivity andworkload balancingEscalate workprioritiesManagerUnleash the Power of Information 18 19. A Better Way to Allocate Work | Business Process Management Graham Arnold Help | Settings | LogoutEnsure highestproductivity whenmanaging hundreds tothousands of workers.Intelligently allocatework based onbacklog, time, skills,and schedule.Support push, pulland hybrid models forwork selection asneededSimulate expectedservice levelattainment. Supervisor Unleash the Power of Information 19 20. changes the way you interact Unleash the Power of Information 20 21. Collaborate| Business Process Management Karen Mackintosh Help | Settings | LogoutProvide real-timeguidance for in-flightbusiness processesExpert search as asocial BPM capabilityDetails of the caseare populated tothe IM window,providing context.Conversations arecaptured in adecision audit trail.Unleash the Power of Information 21 22. A Better Way to Work from Anywhere Deploy mobile- enabled, hybrid location, or on-premise apps Provide thin-client mobile apps for any device Collaborate around key events and initiate tasks within a secure environment Customers and agents can initiate work, upload, check status; Employees can process work and collaborate Unleash the Power of Information 22 23. A Better Way to Share Process Information SecurelyA simple web interfacemakes accessing andsharing content easierthan ever.Ensure that audit trails,version control, andpermissions aremaintained andenforced.Instantly synchronizecontent across anynumber of computers,tablets, and otherdevices, ensuring thatusers always have thelatest copy ofdocuments theyreworking with. Unleash the Power of Information 23 24. A Better Way to Guide Process Outcomes Contextualize advice and recommendations to deliver the desired business outcome Guide workers to next best action based upon crowd-sourced guidance Share and capture guidance to process and case repositories Deliver key nuggets of advice to the right people at the right time Unleash the Power of Information 24 25. A Better Way to Communicate with CustomersEngage moreprofitably withcustomers byleveraging personallyrelevant informationRapidly and directlycreate process-relatedcontent to supportcross/upsell offersand campaignsControl how and whencontent is included incustomercorrespondence Turn this into this! MarketingUnleash the Power of Information 25 26. manage informationUnleash the Power of Information 26 27. A Better Way to Set Policies on InformationAdminister corporatepolicies locally withinSharePointManage governanceand archiving fromSharePointAs new sites arecreated in SharePoint,automatically applythe correctgovernance policy Network Admin Unleash the Power of Information 27 28. A Better Way to Manage Records Reduce risks associated with audit and litigation Maintain and dispose of process-related content according to defined policies and legally approved methods Verify the integrity of business practices with complete audit trails Make the complexity of records management transparent to end users. Legal Unleash the Power of Information 28 29. A Better Way to Automatically classify documents for with the proper record keeping policies Specify file and case folder versions to archive. Establish Rules and schedules for information archiving Fully restore information sites from corporate archives Compliance Officer and IT ProUnleash the Power of Information 29 30. Unleash the Power of Information 30 31. A Better Way to Deliver Process and Case Applications| Business Process ManagementTroy Anderson Help | Settings | LogoutFast-start solutions tosupport rapiddeployment and shortertime to deliver realbusiness valueProven ability to supportall business processeswithin a single processframeworkCase types areextensible &configurable by seniorend users, supervisors designed by people,built for change! Supervisor Power User Unleash the Power of Information 31 32. A Better Way to Align Governance Policies | Enterprise ArchitectureHelp | Settings | Logout Map governance and compliance requirements across the organization Identify cross-functional gaps or risks before the business is impacted Create and easily update governance policies and relationshipsNetworkCompliance Legal KnowledgeEnterpriseAdmin OfficerWorkerArchitectUnleash the Power of Information 32 33. A Better Way to Collaborate on Process Design| Enterprise Architecture Help | Settings | Logout Business Analyst / ArchitectUnleash the Power of Information 33 34. A Better Way to Design for Change | Business Process Management Help | Settings | LogoutVisual drag-and-dropmodelingenvironmentPre-built tasks forfaster developmentNo code deploymentPre-built data,content, andapplicationintegrationProcess Architect Unleash the Power of Information 34 35. A Better Way to Adapt for Change Optimize investment choices using a no-risk sandbox Improve collaboration for process design Imitate Process behaviour and results faster than real life Discover bottlenecks ahead of implementationBusiness Analyst / Architect Unleash the Power of Information 35 36. Finance Public Sector Commercial Unleash the Power of Information 36 37. Looking for more information on OpenText EIM?bit.ly/OT_EIM Want more onOpenText BPM? bit.ly/OT_BPM Unleash the Power of Information 37 38. Thank YouIf you would like a copy of this presentation, please send an email request to processspecialist@opentext.com.Unleash the Power of Information 38