oodles of abundance:the multiplicity of a knowledge management professional
TRANSCRIPT
OODLES OF ABUNDANCE:
the multiplicity of a knowledge management professional
Elmi Bester
IKM Case Study Conference
University of Johannesburg
27 November 2014
CASE STUDY CONTEXT
© CSIR 2009 www.csir.co.za
Durban
Stellenbosch Cape
Johannesburg
Travelling researchers
© CSIR 2010
www.csir.co.za
CSIR Knowledge Commons –THREE LENSESHow can spatial design be used to:− facilitate knowledge sharing & flow− increase collaboration across boundaries− enhance propensity for contactivity
How can event intermediation be utilised to:− nurture and accelerate knowledge flows − create opportunities for people to meet and share knowledge
How can cross-cutting conversations be stimulated to:− allow for sense-making & learning− create new knowledge
“…innovation, the heart of the knowledge economy, is fundamentally social. Ideas arise as much out of casual conversations as they do out of formal meetings. More precisely, as one study after another has demonstrated, the best ideas in any workplace arise out of casual contactsamong different groups within the same company”.Gladwell (2000:60) in Van Heerden (2008)
Good conversations are the cradle of social knowledge in any organization.
Through extended discussions, which can encompass personal flights of fancy as well as careful exposition of ideas, individual knowledge is turned into themes available to others. (Ichijo, 2004)
MANY THREADS
Marketing
Event hosting services & technical support
Spaces & related technologies
Sustainability(funding; updates)
Condusivefacilitation practices - f2f, hybrid,
virtualOpportunities for dialogue, exchange, contactivity
New technologies & knowledge creation, community engagement
THE OODLES OF A KM PROFESSIONAL
Be a manager!(people, money, business plans, stakeholder management;
Operations of the space (building, hosting,
technical, restaurant service provider)
THE OODLES OF A KM PROFESSIONAL
Be a manager!(people, money, business plans, stakeholder management; strategy)
Operations of the space (building, hosting,
technical, restaurant service provider)
THE OODLES OF A KM PROFESSIONAL
Be a manager!(people, money, business plans, stakeholder management;
Operations of the space (building, hosting,
technical, restaurant service provider)
WAIT… IS THIS NOT ABOUT THE PEOPLE, THE COMMUNITY?
http://www.slideshare.net/rhappe/community-management-fundamentals
THE OODLES OF A KM PROFESSIONAL
Be a manager!(people, money, business plans, stakeholder management;
Operations of the space (building, hosting,
technical, restaurant service provider)
BECOME A COMMUNITY MANAGER!
A NEW STRATEGIC FRAMEWORK?!?
Extended strategic positioning/ directive & formalisation of legitimacy in matters such as the ESN.
Coherence by linking and synthesis of – Spaces (online/hybrid/f2f)(incl Enterprise Social Network platforms)
Culture & leadership shifts
Etc.
Counter fragmentation of community-related stewardship in-between KM, Communications, ICT, Executive Leadership, Mavericks.
http://www.slideshare.net/rhappe/community-management-fundamentals
[email protected] ** @elmibester ** http://thinkingknowledge.co.za** G+: elmi bester
FURTHER READING
- Conversations with Nancy White around the implementation of CIAT’s internal communications strategy
http://www.fullcirc.com/2015/01/08/conversations-with-a-wonderful-client/
- New Research: The Emerging Career Path for Community Professionals
http://www.communityroundtable.com/research-2/new-research-community-manager-salary-survey/
- Community Career Profiles: All About Community Managers http://www.communityroundtable.com/community-manager-role/community-career-profiles-
community-managers/
BIBLIOGRAPHY
The Community Roundtable. Community Management Fundamentals. (2014) [http://www.slideshare.net/rhappe/community-management-fundamentals Last accessed: 26 November 2014]
Battilana, Julie, and Tiziana Casciaro. "The network secrets of great change agents." Harvard business review 91.7 (2013): 62-68.
Bester, Elmi and Madelein van Heerden. Making it real: connecting, collecting and creating knowledge in a virtual environment. (2010) 10th Southern African Online Information Meeting, 4-5 August 2010. Pretoria, South Africa. [http://www.slideshare.net/elmi/making-it-real-connecting-collecting-and-creating-knowledge-in-a-virtual-environment. Last accessed: 23 November 2014].
The Community Roundtable. Community Management Fundamentals. (2014) [http://www.slideshare.net/rhappe/community-management-fundamentals Last accessed: 26 November 2014]
Van Heerden, M. Establishing a Knowledge Commons at the CSIR. (2008) South African Online User Group, CSIR Convention Centre, Pretoria, 3-5 June 2008 [http://hdl.handle.net/10204/2264 Last accessed: 23 November 2014].
Wenger, Etienne, Nancy White, and John D. Smith. Digital habitats: Stewarding technology for communities. CPsquare, 2009.
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