online user guide - truckpro

America’s Heavy DutyParts & Service ProfessionalsAmerica’s Heavy DutyAmerica’s Heavy DutyParts & Service ProfessionalsParts & Service Professionals

OnlineOrdering

User Guide

Place online orders at Order.TruckPro.com


Table of ContentsTable of ContentsTable of Contents

We have updated and modernized our online order experience at TruckPro. This is the website that customers use to place orders via any online computer. This document serves as the documentation for using this updated system.

Your Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Quickly Searching for Parts and Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Viewing your shopping cart and checking out . . . . . . . . . . . . . . . . . . . . . . . .

Click on Place Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced Part Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Where else is my item stocked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Searching for your Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Advanced Order Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

My List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

My Fleet – Create a Fleet Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

My Fleet – Adding Products to a Fleet Group . . . . . . . . . . . . . . . . . . . . . . . . . .

My Fleet – Using your Fleet Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Uploading and Downloading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Superceded Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintenance and Selecting another Customer Number . . . . . . . . . . . . . . . .

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16


Your Home PageYour Home PageYour Home Page

Here is the content of Your Home Page 1. My Invoiced Orders – the number of Invoiced Orders you’ve had this month

2. My Pending Orders – the number of Orders that you’ve placed but have not been invoiced

3. My Back Order Line Items – the number of backordered lines you currently have

4. My Purchases – the amount you’ve purchased by month over the past year

5. My Pending Orders – the list of orders that you’ve placed but have not been’ invoiced or backordered.

6. Order History – the number of orders you’ve placed and have been invoice today. Select the calendar button if you wish to see previous days.

7. # of Items Purchased – the number of items you’ve purchased by month

2

Note - This Home Page screen includes online orders only – it does not refl ect store generated orders/transactions. Use the “My Orders” tab to view all historical invoiced transactions (both online and store generated).


Quickly Searching for Parts and Orders Quickly Searching for Parts and Orders Quickly Searching for Parts and Orders

In order to look for products simply enter your part number in the search box at the top of the page.

Results are returned

1. Local Avail: is the quantity available in our local Store

2. Total Avail: is the quantity available nationally

3. Enter a quantity you’d like to purchase

4. Click on Cart to add the product to your shopping cart.

3


Viewing your shopping cart and checking out Viewing your shopping cart and checking out Viewing your shopping cart and checking out

1. Click on your shopping cart

2. Click on View Cart

4

1, Enter your PO number

2, Enter any needed delivery notes

3. Click Start Checkout


Click on Place Order Click on Place Order Click on Place Order

5

You will receive three emails

1. An email confi rming your order

2. An email when a pick ticket has been assigned

3. An email when your order has been invoiced.


Advanced Part Search Advanced Part Search Advanced Part Search

6

1. Select the down arrow next to Search

2. Select Advance Part Search

Search for Product by entering

1. Keyword

2. Part#

3. Description

4. Selecting a category

5. Selecting a Manufacturer

6. Click on the Search button

6


Where else is my item stocked?Where else is my item stocked?Where else is my item stocked?

7

Find a Part. Click on the Part number.

1. Local availability at your store

2. Availability at other stores.

3. Search for a Store by Name


Searching for your Orders Searching for your Orders Searching for your Orders

8

1. Click on My Order

2. See list of Orders (newest to oldest)

3. Status of Order

4. View a PDF Copy of your invoice


Advanced Order Search Advanced Order Search Advanced Order Search

9

1. Click on the down arrow next to Search

2. Select Advanced Order Search

1. Enter a Keyword

2. Enter an Order Number

3. Enter your PO Number

4. Enter an Invoice Number

5. Enter a Start and End Date

6. Select Search


My List My List My List

10

My List allows you to keep a list of your frequently ordered items to make reordering easy.

1. When you’ve found an item you’d like to add click on + My List

2. You’ll know the item has been added because – My List will appear on the item. You can remove the item from your My List by clicking on the – My List.

You use your My List

1. Click on the down arrow next to Shop

2. Select My List

Upon viewing your My List

1. Enter a Quantity

2. Select Add to Cart


My Fleet – Create a Fleet Group My Fleet – Create a Fleet Group My Fleet – Create a Fleet Group

11

My Fleet allows you to keep a standard list of product for an individual truck, a truck family or a maintenance program for a truck family.

1. Click on the down arrow next to Shop

2. Click on the My Fleet button

Click on the New Group button to add a My Fleet Group

1. Add a Title for your Fleet group

2. Add a description for your Fleet Group

3. Select Create to add your Fleet Group


My Fleet – Adding Products to a Fleet Group My Fleet – Adding Products to a Fleet Group My Fleet – Adding Products to a Fleet Group

12

Find the item you are looking for then click on the item number.

Click on the Add to My Fleet Group button.

1. Add a name for the part

2, Add a quantity

3. Select a Fleet Group

4. Select the Create button.


My Fleet – Using your Fleet Group My Fleet – Using your Fleet Group My Fleet – Using your Fleet Group

13

1. Select the Shop dropdown

2. Select My Fleet

Find your Fleet group and click on the Add to Cart button.

The products and quantities will drop into your Shopping Cart


Uploading and Downloading Uploading and Downloading Uploading and Downloading

14

You upload a list a products to your Shopping Cart or My LIst. Within the Shopping Cart or My List

click on the Upload Icon

1. A download template is available (PartNumber in column A and Quantity in column B).

2. When your Excel or CSV fi le is ready use the Choose File to assign the fi le

3. Select the Upload button

Items that can successfully be uploaded have a green background

Items that can’t be uploaded have a red background.

Use the Download icon to download a shopping cart or My List.


Superceded Items Superceded Items Superceded Items

15

If you encounter a Superceded item, Click on the Superceded Box.

The replacement item will replace the Superceded item


Maintenance & Selecting Another Customer # Maintenance & Selecting Another Customer # Maintenance & Selecting Another Customer #

16

Click on your name in the upper right

You can change your password

You can maintain Shipping addresses (only used on the site)

You can change your default shipping method

If you have more than one customer number you can select another customer number by clicking on the down arrow.

12345

online user guide - truckpro

Documents