Online Shopping

Take Charge of Your Finances 1.3.2

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 2Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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What Does Online Shopping Offer?

What goods and services are available online? Jewelry Pizza Movies Concert tickets House cleaning services Computers Transportation services The list goes on…

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 3Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Positive aspects of online shopping

Prices may be compared for the following: Actual product price Shipping and handling Travel expenses

Conveniences may include: Hours Location

Variety of goods and services are available

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 4Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Negative aspects of online shopping

Tangible Pictures may be deceiving

Little if any contact with the merchant More personal information provided

Often a credit card is required to make a purchase

A consumer is responsible for tracking purchases

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 5Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Unsafe purchasing methods Personal checks, debit cards not affiliated with

credit card companies, money orders, and wire transfers.

Safe purchasing methods include: Using a debit card that is affiliated with credit card

companies Using a credit card

Purchasing methods

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 6Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Making safe online purchases

When making safe online purchases it is important to remember safety tips regarding the following: Passwords Website indicators Consumer protection from the Better

Business Bureau, the Fair Credit Billing Act, and the Federal Trade Commission

Products such as anti-virus software

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 7Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Passwords

Create a password using a combination of letters and numbers unique to you Avoid using bizarre character combinations

3XJ2%&6JK

Change on a regular basis Minimum 90 days

Keep In Secure Place Out of sight and in a location that is easy to

remember.

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 8Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

1.3.2.G1

Web browser Look for “https” and a closed lock

The “s” stands for secure

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 9Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

1.3.2.G1

Better Business Bureau

Better Business Bureau Helps to determine the reliability of a

company If you are questioning the reliability of a

company go directly to the BBB website for assistance This lock is displayed on

websites that are secure and approved by the better business bureau

This lock is displayed on websites that are approved especially for kids

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 10Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

1.3.2.G1

Online shopping tips

Fair Credit Billing Act Protects the consumer from unauthorized

purchases using a credit card. Online payment service

A third party to help protect the buyer and seller

Credit card and bank statements Review statements for unauthorized

charges

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 11Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Online shopping tips

Federal Trade Commission Specializes in consumer protection

Anti virus software Will help to protect your computer and

personal files against computer viruses.

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 12Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

1.3.2.G1

Internet auctions

Examples of online auction sites include: Ebay Yahoo Auction uBid

How do they work? Create a user name and password to participate

Bidding Highest bid is able to purchase the product

Reserve price The set price that the seller has established. If a

buyer does not bid above the reserve price, the seller will not release the product.

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 13Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

1.3.2.G1

Phishing

A type of internet fraud Pop Up messages and E-mail What do “phishers” want?

Personal information including Social security number Drivers license number

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 14Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

1.3.2.G1

Review

Positive aspects of shopping online Negative aspects of shopping online Passwords Online shopping tips Internet auctions Phishing

Any Questions?

© Family Economics & Financial Education –April 2008 – Consumer Protection Unit – Online Shopping – Slide 16Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences Take Charge America Institute at The

University of Arizona

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Resources 1. Better Business Bureau - Shopping Safely Online http://www.bbb.org/alerts/article.asp?ID=4352. On Guard Online- Your Safety Net http://www.onguardonline.gov/stopthinkclick.html3. Computer and Internet Use In the United States: 2003 http://www.census.gov/prod/2005pubs/p23-208.pdf4. Federal Trade Commissions - Internet Auctions, A Guide For Buyers and

Sellers http://www.ftc.gov/bcp/conline/pubs/online/auctions.shtm5. Statistics: Us Online Shoppers http://www.shop.org/learn/stats_intshop_general.asp6. Picture of secure websitehttp://www.lloydstsb.com/media/lloydstsb2004/other_images/

securityscreen_480x550_4.gif7. Picture of debit card www.offshore-manual.com/images/cirrusmaestro.jpg&imgrefurl8. Picture of credit card logoswww.thelodgestudios.com/images/CreditCardLogo