www.wnj.org

I n t h i s i s s u e MARCH 2020

Like us on Facebook!

Follow us on Facebook to keep up with what we're doing in the community, healthy tips, and the latest updates.

Congratulations to our Mammography Department!

Page 2 COVID19 Perception vs Reality Email Caution

Page 3 Welcome Donate Blood Plant Operations Kudos

Page 4 Phlebotomists Celebrated Meet our Dieticians

Page 5 Congrats to you The Performance Improvement

Page 6 Happy Certified Nurses Day

Page 7 Challenges for Attitude Welcome New Employees

Page 8 Recognizing Excellence Making a Difference Jennifer Laing, MD

Mammography facilities are required to be certified to assure that mammography is safe and reliable, and to allow the detection of breast cancer in its earliest, most treatable stages. When a facility is inspected, procedures set by U.S. Food and Drug Administration (FDA) and the Department of State Health Services (DSHS) are followed. Inspectors are sent out to make certain the equipment used to perform mammograms is functioning properly, it has been tested and calibrated as required, and proper records are maintained. Inspectors also check to make sure the individuals operating the equipment and reading the test results meet the certifications and education requirements set.

On March 5th, our WNJ Mammography Department was inspected by the FDA and Texas DSHS and passed all quality standards with ZERO violations. This is a huge accomplishment! The inspector was very impressed with our Center and with our lead mammography technologist, Misty Nortman, R.T.(R).

Thank you Misty and Pam for this successful achievement.

Pam Miller, Radiology Supervisor (L) and Misty Nortman, Lead Mammography Technologist (R).

Help Stop the Spread

While there is no vaccine to prevent CVID-19, these simple steps can help stop the spread.

Page 2

Is Perception Reality?

To some people… perception is not the reality, but admittedly, to others perception is their reality. Perception has a potent influence on how we look at reality. Think of it this way - perception acts as a lens through which we view reality.

To our patients, perception is their reality no matter what psychologists say about perception - according to them it is not a reality.

One day I was rounding and one of the patients (85 years old female) I saw was not conversant. I thought to myself, she must be in pain. I asked her if she was in pain and she said no. I paused before asking her the next question. Then she inhaled and exhaled and said, “I’m okay, but I wish they could be compassionate instead of being rude. It seems they are in a hurry all the time, not even listening to what I have to say.” I asked, “Do you want to talk about it?” She continued, “Well, every time they come in they go out and close the door. I think I told them not to close the door because I am afraid of being alone. I guess they don’t want to be disturbed or don’t want to hear me if I call. I guess I’m just a nuisance here. I thought healthcare workers are supposed to be compassionate.” I replied, “I apologize. This must have caused you more anxiety on top of your illness. However, sometimes we have to close the door because it could become noisy out there in the hallway due to hospital staff and family members walking around or staff coming with patients on stretchers or wheel chairs. There are many things that could bother you when you are resting or trying to go to sleep. Rest assured that nursing staff and physicians here always want your safety and comfort. Use your call bell if you need anything and tell them not to close the door.” As I said good-bye to her I asked if she wanted the door to remain open. She smiled and said, “Yes!”

To her, closing the door is an act of being rude and inattentive to her needs. It’s her perception... and it’s her reality!

By Angie Parrish, MSN/MBA, RN, CCRN Quality Review Coordinator

WNJ Patient Care Tech,

Samantha Meadors was ready

to go as WNJ began screening

our visitors and employees on

Friday, March 13th. Thanks to

Sam and everyone else who

has helped to keep our

patients, visitors, and staff

safe.

Be Cautious With Emails

Prabhu Bollu, Information Technology Director

Be very careful and vigilant with emails. We have seen a spike in emails with a spoofed

address requesting wire transfers and personal information like W2 forms.

Example: Pbollu@wnj.org (Correct Email ID)

pbollu@wJn.org (Wrong Email ID)

The single best method of protection is in your hands. Be highly suspicious of any emails

asking for money or personal information. Before ever sending out sensitive information

or completing any wire transfers, either:

Call the supposed sender to verify that the email is legitimate; or

Start a separate email chain with the sender asking if they did in fact request that

information.

It is an extra step for very busy people, but it could literally save the organization. Please

don’t hesitate to reach out to our IT team if you ever receive a questionable email—we

will be happy to investigate for you.

If an email is from an external source and not from a WNJ employee, it can be easily

identified . The message below will be on top of the email.

Due to the massive amount of information concerning the Coronavirus (COVID-19) the WNJ IT department has created a shared folder so we can make certain that the most up to date information is available to everyone in our facility. The icon pictured below has been pushed out to each computer in the hospital and should show on your desk top. Please ontact IT at 14550 if you are unable to find it on your computer.

Page 3

Room # 250- is where I want to brag on our entire staff. From the nurses, the physicians, the EVs and nutritional staff that have had any encounter s with this gentleman - you rock. On a scale of 0-10, we are an 11 he said. He is a Vietnam Veteran and has been treated rather poorly in the past in another facility because there-he was just a job. Here with us at WNJ he feels like he’s more than a job - he feels like he’s important. I told him that we strive for excellence in the care of our patients and hope to make him feel while he’s away from home as comfortable as possible. He told me he actually feels in a sense to be a part of our “home”. The thank you card that was signed from administration for his service to his country made him cry, something he said he doesn’t easily do being a retired army combat veteran. He said it’s going to be put into a place of honor at his home on his mantel. He couldn’t be happier with his stay and is so glad he was able to come to a hospital of his choice with a doctor of his choice. WNJ was his hospital of choice.

Welcome to our new HIM Manager, Twanna Wiloth! Twanna comes to us from Gunsight TX. Prior to coming to WNJ she was the HIM/Coding Director at Eastland Memorial Hospital. “I’m excited to be here and look forward to getting know the employees of WNJ, “ says Twanna. Twanna has two adult children & two grandchildren that are “the light of her life”. She also adopted a pit bull terrier dog in December that stole her heart. Her family has always raised and showed swine. So each year stock show season is something they look forward to. “I am a firm believer that all children should be involved in 4-H or FFA to help them gain knowledge of responsibility and to build character,” says Twanna.

NOTE JOTTED ON A PATIENT’S NAPKIN: 2nd Floor Rm. 277

To the Kitchen! My mother would like to tell them that the turkey dinner today was by far the best meal she has had the whole time she has been here. Also she wants to say THANK YOU LADIES!!!

Welcome to WNJ!

Twanna Wiloth HIM Manager

Kudos...

Dear WNJ staff, Thank you for taking such good care of my favorite human! My mammaw is so spunky and full of life, so it’s not easy for her to ask for help! (Thanks for encouraging her joking! She’s a standup come-dian on the side!) And to the sweet lady that brought her breakfast and asked to say a prayer with her, I LOVE YOU! You deserve a raise!!! She’s more important to us than air, so we love you for taking such good care of her!!!

FDA Urging People to Donate Blood As Coronavirus Fears Intensify

Submitted by Ashlyn Williams, WNJ Laboratory Services Manager

(Washington, DC – March 12, 2020) – “We need people to start turning out in force to give blood.” That urgent call-to-action coming from Peter Marks, M.D., Ph.D., director of the U.S. Food and Drug Administration’s (FDA) Center for Biologics Evaluation and Research, as fear about the coronavirus is keeping people from wanting to donate blood.

Over the past week, blood centers throughout the country are experiencing a significant drop in donations which is limiting the ability for the nation’s blood supply to be adequately replenished. “We need people to prevent the blood supply from getting depleted. We need it not to get to the point that surgeries are having to get canceled.” That’s something we absolutely do not want to have happen. To ensure an adequate blood supply we need people to come out and donate blood”, said Dr. Marks. The coronavirus does not pose any known risk to blood donors during the donation process or from attending blood drives. The next WNJ blood drive is scheduled for Friday, March 27th in WNJ Classroom 4 from 7:00 AM until 3:00 PM.

Plant Operations

Department

“Gettin’ It

Done.”

Page 4

Phlebotomists Celebrated!

National Nutrition Month is a nutrition education and information campaign created annually in March. The campaign focuses on the importance of making informed food choices and developing sound eating and physical activity habits.

Registered Dietitian Nutritionist day is celebrated each year on the second Wednesday in March and increases awareness of registered dietitian nutritionists as the indispensable providers of food and nutrition and recognizes them for their commitment to helping people enjoy healthy lives.

Missy Croyl has been a clinical dietitian working in the field for three years with experience in diabetes management, weight-loss, and long-term care. She teaches yoga, plays sand volleyball, and runs a private practice in her time outside the hospital. Missy has a passion for helping those with diabetes and pre-diabetes, and is working toward her CDE.

Stacie A. Markel-Clark is a Registered Dietitian and Nutritionist, Certified Diabetes Care and Educator Specialist, Licensed Dietitian Nutritionist, Certified Specialist in Oncology (10 years) and Specialist in Gerontological Nutrition (10 years). Her hobbies include reading, spending time with family, and volunteering with animal welfare efforts

Dietetic intern Kami Vorpahl graduated in May 2014 from Texas Women’s University with a bachelor’s degree in nutrition. She is the clinic manager at the Gainesville WIC office and is completing her internship with WIC. Kami is passionate about sharing nutrition education with others. She believes the opportunity of becoming a registered dietitian would provide a platform to be a more influential educator.

Thanks to these ladies for making a positive impact on our patients’ lives!

Phlebotomists Recognition Week was in February and the WNJ Laboratory Department planned a surprise celebration for our five full-time phlebotomists on Thursday, Feb 27th. The team members celebrated with pizza, cupcakes and gift bags full of goodies for everyone. Thank you to these invaluable members of our WNJ team!

L-R: Jennifer Sujmrall, Phlebotomist; Amy Dye, Phlebotomist; and Ashlyn Williams, Lab Manager.

Not pictured: Phlebotomists, Christy Blaske, Shauna Rickard, and Jade Whitfield.

National Nutrition Month - Meet our Dieticians...

L-R: Missy Croyl, Stacie A. Markel-Clark, and Kami Vorpahl.

Page 5

Congrats to you...

Tammy Hicks, WNJ Pharmacy Manager, is happy to report that the WNJ pharmacy technicians have now successfully completed their population enhancement project. We welcome the following babies to the WNJ Pharmacy Family:

Thaddeus Harlan Tobias (top right) born 11/15/19 to Mom, Rebecca Tobias

Arthur Wayne Smith (middle right) born 11/26/19 to

Dad, Joe Smith Clark Alexander Forsythe

(bottom right) born 2/14/20 to Mom, Tori Forsythe

YES – they are all boys! Congratulations to all!

The Haven Performance Improvement Team

Send news our way! Simply email us at cblack@wnj.org or stop by Marketing, Suite 105 if you have an idea for something to

include in the next newsletter.

Congratulations to Marilyn Clark, SICU on the birth of her first grandchild! Emma Madison Marsh was born February 12, 2020 at 8:27 p.m. weighing 6.9 oz. and was 19 1/4 inches long. Emma is the daughter of Marilyn’s son, Jacob Marsh and his wife Amanda.

The Haven Performance Improvement Team was chartered in August and met weekly through February 2020 to work on department improvements for the patient population as well as the physicians and staff. Policies, protocols, unit specific orientation & competency forms, nursing admission and daily assessment screens specific to the patient population, evaluation of supplies and equipment, environmental improvements, and WI-Fi connectivity issues are just some of the items the team tackled over the last 6 months. Members of The Haven Performance Improvement Team include: L-R: David Turner, IT; Benay Davis, Quality; Lloyd Wynn BHU & The Haven; Michelle Moore, The Haven; Mandy Dick, CNO; Judy Kelley, Quality; Katrina Peterson, The Haven.

Not pictured; Georgia Holland RN.

We are happy to report that our Infection Preventionist Kris Morris RN, BSN, CCRN-K, is making a miraculous recovery following brain surgery on February 27th. Kris hopes to be back to her full time duties by the end of March. We’d like to give special recognition and thanks to both Georgia Holland and Rita Berkley for assisting with hospital coverage during Kris’s leave.

Page 6

Happy Certified Nurses Day!

Applaud these Certified Nurses...

Mandy Dick, MSN,RN, CCRN-K, NE-BC

Certified Nurses Day is March 19th, the birthday of Margretta “Gretta” Madden Styles, the renowned expert of nurse credentialing. Styles designed the first comprehensive study of nurse credentialing and was an accomplished advocate for nursing standards and certification. Styles spent more than two decades advancing nursing practice and regulation.

Certified Nurses Day is an annual worldwide event dedicated to celebrate, honor, and recognize the important achievement of certified nurses. Certification is a means to ensure high standards of patient care and to promote continuing excellence in the nursing profession. Wilson N. Jones Regional Medical Center honors 44 board certified nurses for their professionalism, leadership, and commitment to excellence in patient care in 2020.

Nursing, like healthcare in general, has become increasingly complex. While a registered nurse (RN) license provides entry to general nursing practice, the knowledge-intensive requirements of modern nursing require extensive education, as well as a strong personal commitment to excellence by the nurse. Board Certification for nurses plays an increasingly important role in the assurance of high standards of care for patients and their loved ones. Certifications validate that the nurse caring for the patient has demonstrated experience, knowledge, and skills in complex specialties of acute and critical care. It also distinguishes them as a leader in their field of care. There are many nursing certification specialties such as medical-surgical, cardiovascular, case management, emergency nursing, critical care, along with several others.

We are impressed and proud of each member of our team who has gone through the rigorous effort of obtaining an advanced certification in their nursing specialty. As a Certified Nurse Executive and Certified Critical Care Nurse, I know firsthand the amount of commitment and preparation involved in successfully completing a certification exam. I congratulate each one of you who have taken on that responsibility and commitment to the profession of nursing. I also encourage all of our nurses to take the next step and become board certified.

Angela Anderson RN, IBCLC

Carmen Azocar RN, C-EFM

Anne Burkhart RN, CCM

Sabrina Campbell BSN, RN-BC, CPAN

Jacque Chapin RNC-LRN

Tess Clark BSN, RN-BC, ONC

Amy Coffman BSN, RN, CEN, SCRN

Melanie Connelly RN, CNOR

Rebecca Cox RN, CNOR

Lisa Cripe RN, CCRN, PCCN

Derek Damon BSN, RN, CCRN, PCCN, SCRN

April Daniel BSN, RN, CEN, TCRN

Benay Davis RN, CCRN-K

Mandy Dick MSN, RN, CCRN-K, NE-BC

Richard Eakerns RN, CRCST

Debra Elk BSN, RN-C, CAPA

Karen Elvington RN, CAPA

Justin Falcicchio RN, CCRN

Jami Gaston RN, CEN, TCRN

Heather Grisham RN, PCCN

Janetta Hightower RN, CEN

Mary Johnson RN, CNOR

Heather Jordan RN, LRN

Audrey Joss RNC-LRN

Ruth Landino RN, PCCN

Phillip Lefas RN-BC, PCCN

Ming Chun Long RN-BC

Jennifer Marquez RN, PCCN

Shavawn McKee RN-BC

Gina Mendelson RN, CEN

Melia Moore RN, AE-C

Kris Morris BSN, RN, CCRN-K

Amber Meyers BSN, RN, CEN, TCRN, CCRN

Juanita Mueller MSN, RNC-MNN

Angie Parish MSN/MBA, RN, CCRN

Amanda Richardson BSN, RN, CNOR

Bobbie Ricker RN, SCRN

Biraj Shah RN-BC, PCCN

Christina Shelton BSN, RNC-OB

Lindsay Taylor RN-BC

Cathie Tribble BSN, RN-BC, CEN, CCRN-K, PCCN-K

Myla Welsh RNC-OB

Tamera Wood LVN, CST

Trish Wood MSN, RN, CCRN-K

What makes a Certified Nurse different?

Choose to seek out certification to demonstrate expertise, knowledge, and commitment

Have gone beyond licensure to validate their specialty knowledge through a rigorous national examination

Are clinical experts dedicated to providing quality, evidenced-based clinical care

Are committed to life-long learning, patient advocacy, and professional practice

Reassess their specialty knowledge throughout their career as part of their commitment to competency

Maintain their specialty knowledge through specialized continuing education

Meet and exceed nationally recognized standards of proficiency and professionalism

Welcome New Employees!

Page 7

APRIL

Back Row (L-R): Brandie Perry, 2-South; Michelle Johns, Radiology; Shannon Morgan, 2-South; Beatrice Gituru 2-West; Nicole Henslee, Grayson Clinic;

Front Row (L-R): Tabitha Oglesby, SICU; Katie Youngblood, L&D.

(L-R): Susan Kralik, IMCU; Sharron Ingram, Communications; Laurie Faber, Admitting; Mignon Felt, Admittiing; Nicholas Gachathi, 2-South.

MICHAEL LITTON 1

OLIVIA GOLDSMITH 1

TAMMY HENDERSON 1

MARIA BAPTISTE 1

JOHN ORTIZ 2

KIRSTEN HODGE 2

BARBARA STROHL 3

BRONICA WOOTEN 3

JEANNE HAMILTON 4

PATRICIA PETERS 4

AMY ETHERIDGE 5

LAURA FISHER 5

BRANDIE PERRY 5

MYLA WELSH 6

DENISE MADDOX 6

DELONA MCCLAIN 6

JESSICA AMOBI 7

MARY ROJAS 9

ANGELA PRATT 9

SHELBY THOMAS 9

RUFUS DOUGLAS 10

JACQUELINE HERNANDEZ RANGEL 10

DARLINA SMITHERMAN 11

CRYSTAL OTTWELL 11

SHERRY CROSBY 13

BRANDI SHAVER 14

MIGNON FELT 14

LISA GEORGE 15

JANEY JUSTUS 16

LOUIE LYN CASIBANG 16

SEEMA HUSSAIN 17

ANGELA ANDERSON 17

CASI WEST 17

REBECCA SEXTON 18

JIMMIE DICK 18

MICHAEL BELTOWSKI 19

SUSAN FOOTLANDER 20

STEPHANEE ROGERS 20

SHAWN MILLIGAN 20

APRIL DANIEL 20

KATIE TAYLOR 20

DRUE SIMMONS 20

LAURIE FABER 21

LLOYD WYNN 21

KALEIGHA FIELDS 21

JEANNIE BLAKE 22

APRIL CAMACHO 22

SHARON HOTALEN 23

PATRICIA CHATELAIN 23

SANDY SUET 23

BELLE RAMSEY 25

PATRICIA RILEY 25

KAREN VAN PATTEN 25

CHARLIE FREEMAN 25

DEBRA ELK 26

JUANITA MUELLER 26

JAMES SMITH 26

HALEY SCHNEIDER 26

TREVOR REED 26

KAREN ELVINGTON 27

MARNIE GILLILAND 27

CAROLYN MONTGOMERY 30

TAYLOR SCHMITZ 30

LAKSHMI VEDALA 30

Challenges for Attitude Bill Barrett MSHR, SHRM-SCP

Human Resources We’ve all heard them before. Maybe from a parent, a teacher, a friend, a wise person, maybe a book, or from a poster. “Stress can be good for you.” “You appreciate something more if you worked hard for it.” “Life is full of challeng-es.” All can be true. But what if the stress is overwhelming? What if you are working hard, but it seems like you are a hamster on a spinning wheel? What if the challenges are relentless? What if they come from work, from home, from your environment, all at the same time? Consider the state of the acute care healthcare industry. Constant change. Underfunding. Mind boggling regulation. High competition. Incessant demand. And, as illustrated by Coronavirus, un-anticipated developments. How do we adjust to all the seeming chaos around us? Let me surprise you. You’ve also heard the solution before. It also came from a parent, a teacher, a friend, a wise person, maybe a book, or a poster. Consider these short thoughts on something you alone have complete control of: your own ATTITUDE. “Attitude isn’t a thing…it is the only thing.” “Attitude is everything.” “Attitude changes everything.” “Attitude is the magic word.” “If opportunity doesn’t knock, build a door.” Milton Berle “Attitude is a choice. Choose wisely.” “Excuse me, I found something under my shoes. Oh it’s your bad attitude.” Or, consider my favorite. “Some people want it to happen. Some wish it could happen. Others

make it happen.” Michael Jordan penned that observation. Think about how YOUR attitude, mi-

nute by minute, hour by hour, day by day, month by month, and year by year can make a lot of

good…happen.

Page 8

M A R C H 2 0 2 0

500 North Highland500 North Highland500 North Highland

Sherman, Texas 75092Sherman, Texas 75092Sherman, Texas 75092

903903903---870870870---461146114611

wnj.orgwnj.orgwnj.org

Making a Difference

Recognizing Excellence! Congratulations to our January Employees of the Month.

Jennifer Laing, MD Sherman Wellness Center

The following WNJ team members were mentioned by name for excellent service. You made a difference to someone! Thank you so much!

Susanna Avila

Dr. Benson

Jean Bowen

Deni Burrus

Linda Carey

Patricia Chatelain, RN

Donna Clayton

Kim Daniels, RN

Dr. Dawlah

Karen Dennis

Jason Flenniken

Heather Flowers, RN

Jami Gaston, RN

Danielle Hamm, RN

Ashley Johnson, RN

Stephanie Jones

Judy Kelley, RN

Paula Kelley, RN

Stephen Lassiter

Richard Martinez, LVN

Nikki Mauldin, RN

Taylor Mckinney, RN

Samantha (Sam) Meadors

Julie Merworth, RN

Pam Miller

Rachel Olson, RN

Bri Ottwell

Jeremy Parker, RN

Angie Pratt, RN

Belle Ramsey, RN

Janet Rominger

Taylor Schmitz

Jean Stewart, RN

Kathy Suggs, RN

Cheryl Taylor, LVN

Katie Thompson, RN

Jordan Vannoy

Kerrie Williams, RN

Valerie Williams

Chantal Zalewski

Cathy Willingham, RN

Kayla Vannoy

Sherman Wellness Center 1000 S. Heritage Parkway

Sherman, TX 903-891-0949

Kayla’s willingness to help anytime help is needed is made better by her positive attitude. Patients compliment the way Kayla cares for them. She is known to have a kind heart. She goes above and beyond what is expected of her and always wears a smile on her face. We are proud to have Kayla as part of our team at WNJ. Thank you, Kayla!

Cathy was recently recognized for being knowledgeable, caring and attentive. She often goes above her call of duty. Cathy has a big heart and is excellent at her job. You can truly tell she cares deeply for her patients. Thank you Cathy for all that you do. Great job!

Peter William on December 28, 2018

If you’ve seen Dr. Laing lately, you know she’s gotten pretty buff. So we asked how, and here’s her reply:

“Exercise....lowers blood pressure, cholesterol, blood sugar, and it helps bones, insomnia, and sex drive! In honor of my late grandson, Peter William, my son Randy asked me to partake in the Spartan Super. I may be last, but I will finish that 9 miles of hell. For the chemo, the surgeries, the stem cell transplants, the radiation therapy, for the pain he endured, my sweat is nothing.

I’m not doing a GoFundMe, but I ask people to donate to Vanderbilt Children's, to St Jude, or Make a Wish in his honor. If nothing else, hug their kids and go play outside!

G r a t i t u d e i s t h e a t t i t u d e .

Good Luck, Dr. Laing!