OnePayroll:

Delivering Global Payroll Excellence

Victor Garcia

Senior Director

Global Payroll

116,000Employees

163Legal Entities

109Countries

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

Excessive Number of

Suppliers and Ineffective

Governance

Lack of Consistency

Non-Standardized Process

Privacy Risk Inconsistent Controls Data Challenges

MICROSOFT PAYROLL PROVIDER LANDSCAPE

Payroll Vendors:

50+

20192014Pre 2013 2018

BEFORE

OUR JOURNEY RESULT

S

KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

FRAMEWORK GOALS

Streamlining and StandardizingPayroll Operations Globally

Reducing Risk Delivering a QualityExperience for Employees

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ONEPAYROLL TRANSITIONS – JOURNEY BEGINS

OnePayroll Countries:

22Payroll Provider:

ADP

ADP

20192014Pre 2013 2018

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

End-to-End Process Coverage with Minimal Overlap

MICROSOFT

Global Payroll Management

GlobalManagement

ACCENTURE

Global Managed Governance Payroll Data Administration

Governance/Controls

PayrollInputs

EmployeeExperience/

Queries

ADP, CELERGO, EY

Payroll Processing

PayrollProcessing

Asia Europe

Canada/LATAM MEA

ADP Celergo EY

THE DELIVERY MODEL

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

PSDMPayroll Service Delivery Manager

MicrosoftSupport

Subsidiaries

ReinforceGlobal Controls

MonitoringAccenture Delivery

Relationship Management

Service Deliveryand Management

Compliance Management

Continuous Improvement

Monitor andImprove Processes

Standardize andGlobalize Processes

Align to MicrosoftPayroll Processes

APCAssistant Payroll Consultant

Accenture

GPOGlobal Process Owner

Microsoft and Accenture

KEY IMPACTS ON ROLES

OUR JOURNEY RESULT

S

KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

Before

Ineffective

Governance

Data

Inaccuracies

Privacy

Risk

Inconsistent

Controls

BENEFITS: GLOBAL PAYROLL PROGRAM

Global Standardization

Increased Efficiency / Flexibility

25 Operational Controls

7 Global Controls

Global Governance

Key Date Unification

Reduced Exposure

Standardized Processes

Centralized Data for Visibility

Role Clarification

Improved Experience

Minimized Localizations

Supplier Consolidation

After

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

Standardized Systems

Proactive Governance /Active Engagement

Relentless Focus on Service Delivery

Client Centricity /Understanding of Microsoft’s Needs

Joint Objectives Drivinga Win-Win Relationship

MICROSOFT GLOBAL PAYROLL AND CELERGO

What Does Celergo Do Well?

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

“We DeliverGlobal Payroll Together.”

“We Deliver Global Payroll

Together.”

ONEPAYROLL COUNTRIES

ADP

OnePayroll Countries:

103Payroll Providers:

ADP, Celergo, EYCelergo

EY

20192014Pre 2013 2018

Countries In Transition

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ONEPAYROLL COUNTRIES – AFTER ADP ACQUISITION OF CELERGO

20192014Pre 2013 2018

ADP

OnePayroll Countries:

103Payroll Providers:

ADP, Celergo, EYCelergo

EY

Countries In Transition

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ONEPAYROLL AT A GLANCE

FY18

103Countries

46,221Employees

15Languages 4

Delivery Centers in Mumbai, Prague,

Dalian, Buenos Aires

From 50Suppliers to 3 4.5M

Input Transactions Processed

6,536Processes Assessed

88.3%Ticket Response in

4 Days

Average Resolution Time 2.17

Days

7 Key Controls

25 Operational Controls

119,935Queries Closed Since

February 2015

AI to Improve Ticket

Response Time

RPA to Improve Payroll

Accuracy

Industry Award

Recognition

Industry Publication Write-Ups 98%Error-Free Pay slips 97%

Inputs on Time

JOURNEY SO FAR

OUR JOURNEY RESULT

S

KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ONEPAYROLL WITH TRANSITIONS PLANNED IN 2019

20192014Pre 2013 2018

ADP

OnePayroll Countries:

109Celergo

EY

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

Senior LeadershipBuy-In

DefinedApproach and

Clarity on Outcomes

Rigorous Knowledge Transfer

Communicate Regularly and Report

to Stakeholders in Timely Manner

Collaboration with Upstream Partners

Make Employee Experience aTop Priority

OUR JOURNEY RESULT

S

KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ARTIFICIAL

INTELLIGENCECRM Ticket Creation

and Categorization

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ROBOTIC PROCESS

AUTOMATIONBulk Upload into

Internal System

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

ROBOTIC PROCESS

AUTOMATIONCreation of Reports

Payslip Communication

Input Reminders for

Upstream Partners

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT

CHATBOTSupport for Employees

OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT