ONE STOP GOVBring together govs and citizens!

Turtles and cameleonsManú AzevedoMiquel EstapéLaia MonterdeMireia PlanaMireia Valls

Daniel Weiss

The beginnings...

Do not be afraid of dragons! Citizenship and administration innovate together• LISTENING to each other• CREATING new values• EMPOWERING people• TRANSFORMING society

Our process

• MAIN PROBLEM: Citizenship and Administration don’t know each other

• A SOLUTION: It is necessary to create open physical spaces to facilitate this approach COLLECTIVE INTELLIGENCE

CO-CREATIONCROSS CULTURAL COMSUMPTION

• Model INSPIRATION: Apple Stores

How is our ideal open space?

• natural light• glass walls• no desks, no barriers• with recreational areas

How does it go on?

Assistants profileCivil servants Volunteers

Specific training on Public Administration affairs and ICT

With commitment to public service

Friendly, empathetic, assertive friendly, empathetic, assertive

with communication skills with communication skills

with ability to resolve conflicts, knowledge about services to help others

academic medium-high level ICT as user

dynamic Retired public servants

NGO volunteers

Business plan

• Value proposition: ONE STOP SHOP– Change processes for empowering, creating value

and bring together– TO REACH:• Satisfied and commited citizens• OPEN GOVERNMENT

Partners and key activities

• Partners: citizenship & local and european administrations

• Key activities: autoservice, superexpert corner, entertaining spaces, open data screen, abc space, videospace for suggestions

Resources and costs

• Open spaces• Technological devices• Furnitures• Expert civil servants• Training for volunteers and civil servants

Revenues

• IOR (impact on relationship): A NEW LANGUAGE

• European programs:– Gruntvig for Citizen program– Framework programs – Social inclusion programs– Partnership

ONE STOP GOVBring together govs and citizens!

A LOT MORE INFO AT:http://tinyurl.com/kntqnep

Turtles and cameleonsManú AzevedoMiquel EstapéLaia MonterdeMireia PlanaMireia Valls

Daniel Weiss