Olivia Johnson

1102 Lake Point Lane Stone Mountain, Ga 30088

(678) 549-4115

To Whom It May Concern,

I am very interested to discuss the opportunity of a position within your organization. I think my

background and experiences enable me to quickly adapt and assist any organization. My resume is enclosed for your review.

I've developed many talents and experiences during my educational and employment years. Over the

course of my working career, I have established the ability multi-task, obtained good filing and organizational skills, and developed great customer service skills.

My high degree of motivation has been recognized by my previous employers who have given me recognition based on my performance of my duties.

I am eager to talk with you about the contribution I could make to your firm. Hopefully we can meet soon to discuss the possibilities.

Your consideration is greatly appreciated.

Sincerely,

Olivia Johnson

Olivia Johnson

1102 Lake Point Lane Stone Mounta in, Ga 30088

678-549-4115

ohawkins25@gmail. com

CAREER OBJECTIVE: To ga in solid employment wherein my professional experience can make posit iv e

cont r ibutions towards my professional growth and development within your organization.

SKILLS /Qualifications:

Ability to mult i-task

Excellent communicat ion skills, both oral and written

Customer service experience

Ability and willingness to document activities and maintain records.

Flexibility in adjusting to changing demands.

Strong interpersonal and problem solv ing skills.

Ex tensive knowledge in MS Word Office (i. e word, ex ce l, PowerPoint, Outlook)

Menta l Health Experience

Ability to analyze data to ident ify t rends.

Experience with Medical Record handling and ident ification

Experience in Verif ying Insurances f or patients

EMPLOYMENT HISTORY:

Centene Corporation-PSHP

Contracts Coordinator

Aug. 2015-current

Maintain spreadsheets and collect, track, prepare, compile, and distribute statistical data for daily and monthly reports.

Maintain and report on the Health Plan(s) compliance with contract submission rules and exception requests and communicate to Manager on a monthly basis.

Support the contract submission process to ensure confirmation with corporate standards by the Health Plan(s), provide support to the Contract Case Conferences and ensure that appropriate internal controls are established to account for and secure hardcopy or scanned images of contracts.

Maintain and update on a routine basis the contract organization’s databases.

Produce reports, as requested.

Coordinate the Corporate-wide data verification process for contracted providers. Update contract organization’s databases, as necessary.

Interface with the credentialing staff to ensure all Health Plan data systems are congruent.

Adv ance Therapeutic Concepts LLC

Ut ilizat ion Coordinator

Jan. 2015-Aug.2015

*Make sure a ll policies f rom providers were accurate f or submission

*Enter Treatment plans f or new and ongoing clients into the EMR system for a ll insurance sources

*Worked with Ut ilization Manager f or a ll insurance audits

*Save t reatment plans once they been reviewed and approved and sent out to staff f or client s ignatures

*Scan t reatment plans into client’s f iles f or a ll insurance carriers

*Scan t reatment plans f or FFS and Medicaid clients to be sent to the State f or review

*Upload Medicaid and FFS micp units f rom APS into the EMR system.

*Enter Amerigroup, Medica id, and FFS units into EMR.

*Upload a ll Discharge Micps and Discharge Summaries into EMR system.

*Verif ying a ll types of insurance including private insurance and Medicaid.

Adv anced Family Solut ions, LLC (Children and Adolescent Outpatient Therapy Agency)

Program Of fice Manager

Feb. 2013-Dec.2014

Obta ins demographic and insurance informa tion f or pre-registration/registration on consumers.

Collect and follow up on a ll accounts assigned to pat ients

Schedule and manage psychiat ric/psychological appointments

Answer incoming phone ca lls and take accurate messages

Intake referrals/verify e ligibilit y f or insurance policies

Help and support case assignments

F iling and creating charts f or new clients

Intake f or New Hires

Communicat ion with Physicians, Therapists , and Paraprofessionals v ia email or phone to establish work

performance

HR serv ices

CVS/Pharmacy

Photo Tech and Customer Service Associate

March 2010-Feb.2013

Set Up Store Displays

Mainta in Monthly Inventory

First Steps Program of Henry Medical Center

Stockbridge, Ga

Intern

Speaking with new moms about services provided by F irst Steps

Making follow-up ca lls to patients

F iling and data ent ry f or new patients

Dist r ibut ing information to patients through pamphlets, brochures, etc.

Walgreens Inc.

Beauty Advisor/Service C lerk

Decatur, Ga

May 2008-March 2010

Assist ing customers with t ips on cosmetic merchandise.

Set t ing up store displays f or promotion items

Prov iding Customer Service

Operating of Cash register

Rainbow Apparel

Sales Associate

Assisted customers with clothing

Mainta ined Go-backs f rom the register

Mainta ined organization of the f loor

Cit i-Trends Apparel

Sa les Associate

Decatur, Ga Nov .2005-March 2006

Operating of Cash register

Re-stocking of merchandise on sales f loor

Assist ing customers as needed

EDUCATION: Diploma (College Prep with Distinction) Graduated 2005

Cedar Grove High School, Ellenwood, Ga

Degree (Associates of Science in Psychology) Graduated 2009

Georgia Perimeter College, Decatur, Ga Degree (Bachelor’s of Science in Psychology and Human Services) Graduated

C lay ton State and College University Morrow, Ga Dec. 10,2011

ORGANIZATIONS:

Sigma Gamma Rho Sorority Inc.

Member of Fraternity and Sorority Council Commit tee member of L. I.F.T. Women’s Minist ry (Church of A tlanta Lighthouse)

ACHEIVEMENTS:

Dean’s List Spring 2009 Georgia Perimeter College

Student of the Month Environmenta l Science

REFERENCES: *References available among request