OIT Reorganization

August 27, 2010

Today’s Agenda

Principles of Reorganization

Survey Feedback

Organization Chart

Leadership Team Structure

Items to Address Early in the New Organizational Structure

How Does This Affect Me?

Next Steps

Principles of Reorganization

• New leadership structures• Cleary identified strategic, tactical, and operational

direction• Focus on human and technical infrastructure for seamless

service provision• Facilitation of completion of foundation-building initiatives• Reduced redundancies and increased efficiencies• Increased flexibility for timely responses to new service

requests• Increased transparency at all levels of the organization• Creation of new funding structures to increase service

provision• Increased staff expertise and maximized staff retention

Principles of Reorganization

 

Q & A

What You Said Should Change

• Accountability 3 • Service Provision 3

› Multiple staff involved in deployment and support of a service› Cross-organizational focus on service provision› One place for staff to look up who supports what service

• More Cohesion 4

› OIT to work cohesively› More unity› Continuous improvement in communication› More professionalism

What You Said Should Change

• Smoother Organization 4

› Eliminate divisions between units › Coordinated, documented, practical. organization › Less duplication › Streamlined operations

• Have a Plan 3 › Organizational plan with measureable goals › Equal emphasis on planning across OIT › Organizational plan

What You Said Should Change

• Project Management 3

› Broader project management › Better use of staff on projects independent of their

unit› More pooling resources

What You Said Should Change

• Restructuring 4

› Combine infrastructure groups› Combine infrastructure groups› Combine units › Less management, more staffing

• Miscellaneous 6

› Create an OIT security team › Use a more comprehensive approach to the

reorganizing effort › Redistribution of funds› Stricter computer use-rules› Fewer meetings› Remove black out dates

What Not to Change

• Service Provision/Relationship with Campus 4

› More cohesive service provision › Continue improving customer service › Accountability to customers › Continue to build rapport with campus

• Organizational Culture 3

› Keep the family feeling › Keep core values › Keep open door policy and make it more viable

What Not to Change

• Smoother Organization 4

› Create no new silos› No department should be its own silo › Continue improvements in cross-unit collaboration › Keep the things that work

• Operational Items 2

› Keep OIT Operations Group › Continue progress in change management

What Not to Change

• About Change Itself 3

› Support technology changes › Change is good › No big reorganization

• Miscellaneous 3

› Keep updates about work environment (e.g., budget situation)

› Do not decrease staffing › Don't move me

Wanted More

Keep it the Same

Organization Chart

Review

Working Group Arrangements

Future Tweaks

LDBALDALD

LDBALDALD

Leadership as It Has Been

OITOperations

SeniorManagement

S3Leadership

Leadership Team Structure

 OIT Steering

OIT Directors

OIT Operations

OIT Steering

 Responsibilities: Strategic Planning and DirectionOIT PolicyOIT Priority SettingService and Project Portfolio ReviewAcquisition of OIT ResourcesNew Technology AwarenessAwareness of New Frameworks & Processes for IT

ManagementOIT Governance Committee Agenda Setting and Tracking

Membership: Vice Provost for Information TechnologyAssociate Provost for Information TechnologyDirector, IT Support ServicesDirector, IT Infrastructure ServicesIT Portfolio CoordinatorIT Finance & HR Support ManagerOther OIT staff called in based on topic

  

OIT Directors

 Responsibilities: Tactical Planning - Major Service Requests, New Service Review

OIT Process and Standards Initiation and EnforcementOIT Policy EnforcementOIT Priority Management (project sponsorship, assignment, and

execution)Emergency Service Request EvaluationEscalation Point for Hot Topics, Issues, InnovationOIT Service Delivery Oversight and Improvement

Membership: Associate Provost for Information Technology

Director, IT Support ServicesDirector, IT Infrastructure ServicesOther OIT staff called in based on topic

 

OIT Operations

Responsibilities: Operational CoordinationOIT Process Review and Coordination

OIT Procedures Review and CoordinationOIT Priority InputOperational Planning Based on OIT Priorities and Major Service

RequestsNew Service Implementation and Existing Service Review

Membership: OIT ManagersOIT Directors

NSHE and UNLV LeadershipC

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unity

OIT

Sta

ff

Steering

Directors

Operations

OIT To Do List

 IT Portfolio CoordinatorClearly Define and Communicate Working Group Roles and

ResponsibilitiesOIT Priorities SettingCreation of Teams to Address PrioritiesReview and Prioritize Additional Service RequestsReview Existing and Develop Additional Communication

Structures to Increase Transparency and EfficiencyDevelop Promotion Criteria for Positions Across the

Organization Including Management PositionsDetermine OIT Point Persons for Vendor RelationsOIT Representation on CommitteesDetermine Priorities for Rate Development EffortsApprove and Distribute the Training Plan for FY11

 

How Does This Affect Me?

• Some of you are immediately and directly affected› Relocation› New supervisor› New working group› New role

How Does This Affect Me?

• All of us will:› help define and communicate the

responsibilities of our working groups› be held accountable for knowing the

responsibilities of all the working groups within OIT

How Does This Affect Me?

• You may be asked or have an opportunity to:› represent OIT to the campus community› present an idea for change or a proposal for a

new service directly to one or more of the leadership groups

› serve on cross-organizational teams› volunteer to assist with OIT activities designed

to enhance the work environment› take on a role for all of OIT that is independent

of your individual or working group responsibilities

How Does This Affect Me?

• You will know (or be able to find quickly):› the priorities for the organization› the processes for completing routine tasks› the skills sets of your colleagues› the budget› current OIT projects› what is required to qualify for a promotion

How Does This Affect Me?

• You will see frequent requests for your input into all types of OIT matters

AND

• You definitely will be asked how the reorganization is working for you

What I Am Asking of You

• Please be patient

AND

• Remember my door is always open

Next Steps

Plan to EVP&P for Approval

Plan to Human ResourcesTitle changesPDQsSalary Adjustments

Effective DateSeptember 1st

 

OIT Reorganization

 

Q & A

One Final Note