oecd survey on risk prevention communication & practices€¦ · 9/25/2017 survey preview risk...

9/25/2017 Survey Preview Risk Prevention Communication Policies & Practices

https://surveypp.oecd.org/Forms/Surveys/Preview.aspx?print=default&s=6953&loc=enUS 1/50

OECD Survey on Risk Prevention Communication & Practices

GENERAL INSTRUCTIONS

Dear respondent,

With this quesĕonnaire the OECD Public Governance and Territorial Development Directorate seeks to gather andanalyse informaĕon on risk prevenĕon communicaĕon policies and pracĕces across countries. The quesĕonnaire isbased on the framework that was presented at the 4th OECD High Level Risk Forum (document referenceGOV/PGC/HLRF(2014)7), which was circulated in advance of the meeĕng and open to comment therea├er.

It is designed to gather informaĕon that will enable the OECD to give a comparaĕve overview of riskcommunicaĕon pracĕces and idenĕfying good pracĕces across OECD countries. The understanding of riskcommunicaĕon in this document pertains parĕcularly to aspects of communica壀�on for preven壀�ng risks, notemergency or crisis communicaĕon, unless where there are linkages between the two. The quesĕonnaire reflectsthe relevant prescripĕons found in the OECD Recommenda壀�on on the Governance of Cri壀�cal Risks as well aselements of the European Union’s Council Conclusions from 13‐14 December 2011 on risk, emergency and crisiscommunicaĕon. This survey should contribute to monitoring country efforts to implement these policyrecommendaĕons.

The survey is structured in three main secĕons:

1) Ins壀�tu壀�onal arrangements for government communica壀�on about risk preven壀�on2) Design of risk preven壀�on communica壀�on strategies3) Good governance arrangements

Follow‐up interviews may be conducted (via telephone) once the quesĕonnaires have been filled‐out and wherecomplementary informaĕon would be useful.

Thank you very much for your collaboraĕon!




DEFINITIONS

Cri壀�cal Risks: Threats and hazards that pose the most strategically significant risk, as a result of (i) their probability or likelihoodand of (ii) the naĕonal significance of their disrupĕve consequences, including sudden onset events (e.g.earthquakes, industrial accidents, terrorist aĥacks), gradual onset events (e.g. pandemics), and steady‐state risks(notably those related to illicit trade or organised crime);

Hazard: A natural or man‐made source or cause of harm or difficulty




PLEASE PROVIDE YOUR CONTACT DETAILS BELOW

*Please provide your full name (first name followed by surname).

*Select your country from the drop‐down list below:Select:

*Name of the ministry/department or organisa壀�on you work for:

*Your job 壀�tle:

Your telephone number (may contain numeric values only):Will only be used in case of follow‐up/clarifica壀�on ques壀�on.

*Your email address:Only used for follow‐up/clarifica壀�on purposes:




GENERAL INSTITUTIONAL ARRANGEMENTS FOR RISK COMMUNICATION (POLICY)

*What are the main na壀�onal policies in your country that mandate or guide risk communica壀�on ac壀�vi壀�es acrosssectors and levels of government?Please describe each of them and kindly a娀�ach documents (or links to available documenta壀�on online) outlining these policies.




GENERAL INSTITUTIONAL ARRANGEMENTS FOR RISK COMMUNICATION(ACTORS)

*Who are the main actors with formal responsibility for risk communica壀�on in your country?Check all that apply.

Naĕonal government

Local government

Other public agencies

Internaĕonal organisaĕons

Scienĕsts and experts

Industry, private sector

Criĕcal infrastructure providers

NGO's and voluntary organisaĕons

Media

*Is the responsibility to communicate about certain types of risks conferred to specific authori壀�es? (i.e. is there adetermined ownership of risks by certain actors?)

Yes

No

I don't know

Would you agree to the UN defini壀�on on direct economic costs?




GENERAL INSTITUTIONAL ARRANGEMENTS FOR RISK COMMUNICATION (ACTORS)

Could you please provide examples?





*Is there a lead organisa壀�on or coordina壀�ng pla壀�orm for risk communica壀�on?

Yes

No

I don't know





Could you please provide the name of this organisa壀�on and describe its role briefly?





*Does the private sector have any formal responsibility for risk communica壀�on?

Yes

No

I don't know





Please describe the private sector's formal role and perhaps actual ac壀�vi壀�es?You may also provide a link to poten壀�al documenta壀�on online.




GENERAL INSTITUTIONAL ARRANGEMENTS FOR RISK COMMUNICATION (PRIVATE SECTOR)

*Are there any examples of private sector actors not living up to their legal or formal responsibilies with regardto risk communica壀�on?

Yes

No

I don't know




GENERAL INSTITUTIONAL ARRANGEMENTS FOR RISK COMMUNICATION (PRIVATE SECTOR)

Please specficy examples or instances where this has been the case.




GENERAL INSTITUTIONAL ARRANGEMENTS FOR RISK COMMUNICATION(PRIVATE SECTOR)

*What are the key processes for exchanging informa壀�on about risks between government insitu壀�ons and majorprivate sector organisa壀�ons?Please check all that apply.

Periodic meeĕngs (with a fixed schedule)

Spontaneous meeĕngs (called upon specific needs)

Informal channels (telephone, email)

Wriĥen reports available periodically

Wriĥen reports available eventually

Other, please specify:




DESIGN OF RISK COMMUNICATION ACTIVITIES(RISK TYPES)

*Is there an all‐hazards approach to risk communica壀�on, and/or a separate strategy for different types of risks?

An all‐hazard approach to risk communicaĕon is in place

It is exclusively conducted for specific hazards

I don't know





Could you provide examples to illustrate the all‐hazard or single‐hazard approaches to communica壀�ng aboutrisks?





*What is the focus of the risk communica壀�on strategies in terms of known/experienced risks or unknown/notyet experienced risks?

The focus is exclusively on known risks

The focus is on both experienced and unkonwn/not yet experienced risks

I don't know

*Are no壀�ons of complex or cascading effects of risks conveyed in risk communica壀�on?

Yes

No

I don't know





How are these no壀�ons conveyed?Please describe examples.





*Does risk communica壀�on incorporate trans‐boundary risks?

Yes

No

I don't know





How are trans‐boundary risks communicated?Please describe an example.




In the following a number of purposes of risk communicaĕon are listed. Please rank the importance of each of thebelow items in your work.

*Raise public awareness about hazards and risksnot

important important extremely

important

1 2 3 4 5 n/a

*Enhance knowledge about risks through educa壀�on and trainingnot


important

1 2 3 4 5 n/a

*Encourage protec壀�ve behaviournot


important

1 2 3 4 5 n/a

*Promote the acceptance of risk management measuresnot


important

1 2 3 4 5 n/a

*Inform on how to behave during hazardous eventsnot


important

1 2 3 4 5 n/a

*Warn of and trigger ac壀�ons in response to imminent and current eventsnot


important

1 2 3 4 5 n/a



*Reassure the public, improve rela壀�onships (build trust, coopera壀�on, networks)not


important

1 2 3 4 5 n/a

*Enable mutual dialogue and understandingnot


important

1 2 3 4 5 n/a

*Involve actors in decision makingnot


important

1 2 3 4 5 n/a

If you want to add another puropose of your risk preven壀�on communica壀�on not listed in the above, please fill inhere:




DESIGN OF RISK COMMUNICATION ACTIVITIES(STAKEHOLDER ENGAGEMENT)

*Are stakeholders from the private sector or NGOs or ci壀�zens involved in the design process of riskcommunica壀�on ?

Yes

No

I don't know




DESIGN OF RISK PREVENTION COMMUNICATION ACTIVITIES(STAKEHOLDER ENGAGEMENT)

*Which of the following stakeholders are involved in framing the communica壀�on processes?

NGO's

Private Sector

Ciĕzens

Neighbourhood groups

Academia/Science

Other, please specify

Please provide examples of how the above listed stakeholders are involved in the framing of risk preven壀�oncommunica壀�on.





*Are stakeholders involved in the actual communica壀�on process?

Yes

No

I don't know





How are stakeholders involved in the communica壀�on process?Please describe examples.





*Does risk communica壀�on policy include a specific focus on vulnerable popula壀�on groups?Such groups could be elderly, youth, disabled, linguis壀�c minori壀�es, etc..

Yes

No

I don't know





Please describe such efforts to target vulnerable popula壀�on groups by providing examples.




PREVENTION‐FOCUSED RISK COMMUNICATION

*Does risk communica壀�on include communica壀�on about ac壀�ons ci壀�zens should take in terms of preven壀�on ormi壀�ga壀�on measures?

Yes

No

I don't know





Please provide examples that can illustrate such an ac壀�on‐for‐preven壀�on‐oriented approach.





*How would you describe the weight of emphasis in your risk communica壀�on efforts given to the provision ofinforma壀�on and preventa壀�ve ac壀�ons to take?

From leᇀ� to right the below suggests a scale from "simply conveying informa壀�on" to "conveying informa壀�on andproviding lists of ac壀�ons that can be taken to prevent risks".

Conveys informaĕon Conveys informaĕon andprovides SOME guidanceon preventaĕve acĕons

Conveys informaĕon andprovides an extensive listof preventaĕve acĕons

1 2 3 Don't know or n/a

You may provide comments on the above descrip壀�on in the box below:




MODES AND CHANNELS OF RISK COMMUNICATION

*What are the channels through which risk communica壀�on is delivered?Please check all that apply.

TV ads

Radio ads

Newspapers ads

Informaĕon campaigns covering several communicaĕon channels

Acĕve use of poliĕcal leadership


*What are the modes that are used in the above channels for communica壀�ng?Please check all that apply.

Wriĥen (newspaper, leĥers, reports, billboards, posters in public places),

Verbal (lectures, storytelling, conversaĕon)

Non‐verbal/visual (gestures, body language, sign language, facial expressions, graphics, movies).

Direct (face‐to‐face: for example, meeĕngs, focus groups, lectures)

Telephone, videoconferences or if larger audience, brochures, leaflets booklets mass media and socialmarkeĕng)

Convenĕonal and interacĕve media (such as social media)


*Are there feedback or interac壀�on mechanisms from ci壀�zens to the government?

Yes

No

I don't know





Please describe how such feedback and interac壀�on is taking place.





*Is interac壀�ve media used to communicate about risks?Example: social networks.

Yes

No

I don't know




MODES AND CHANNELS OF COMMUNICATION

*What type of social media pla壀�orms do you use?Please check all that apply

Twiĥer

Facebook

Instagram


If you would like to provide examples/details on the use of social media, please provide it here:




RISK COMMUNICATION TOOLS

*What kinds of tools are used to communicate?Please check all that apply.

Signs marking the locaĕon or some feature of a past disaster

Maps that indicate the geographic extent of past hazardous events


How are modern technologies used to enhance risk communica壀�on (such as satellite‐based technologies andsystems u壀�lising space‐driven geospa壀�al informa壀�on), including mobile based content and apps?Please provide examples, if possible.

How has behavioural science been used to improve the effec壀�veness of risk communica壀�on? What results ofpsychological experiments have been informa壀�ve to the design of risk communica壀�on prac壀�ces?Please provide examples, if possible.




MESSAGE ‐ FRAMING OF COMMUNICATION MESSAGES

*Does risk communica壀�on include communica壀�ng about uncertainty?

Yes

No

I don't know





Please provide examples, if possible.





*Are messages and language adapted to different recipients of the communica壀�on message?

Yes

No

I don't know





Please provide examples, if possible.





*Are prevailing condi壀�ons (such as geography, climate, cultural differences) taken into account in communica壀�onmessages?

Yes

No

I don't know





How are these condi壀�ons integrated in the design of communica壀�on messages?Please provide examples.




RISK COMMUNICATION BASED ON GOOD GOVERNANCE

*Are measures in place to ensure that risk communica壀�on is grounded in (scien壀�fic) evidence?

Yes

No

I don't know




RISK COMMUNICATION BASED ON GOOD GOVERNANCE

What are those measures for grounding risk communica壀�on in scien壀�fic evidence?Please provide examples.




IMPACT OF RISK COMMUNICATION

*Are there any studies to assess the impact of risk communica壀�on in your country?

Yes

No

Don't know





Please describe the results and if possible a娀�ach any available documenta壀�on.





*Is there an integrated approach to risk, crisis, and emergency communica壀�on?

Yes

No

Don't know





Is the integrated approach s壀�pulated in a law or a guidance document provided by na壀�onal or interna壀�onalagencies?Please describe and a娀�ach relevant documenta壀�on.




TRAINING OF RISK COMMUNICATION STAFF

*How is training and educa壀�on of staff dealing with risk communica壀�on ensured and organised?

Online courses

In‐work training

External training

Self‐learning materials


If you would like to add a descrip壀�on of the training ac壀�vi壀�es you engage in, please provide it here:




FINAL NOTE

If there is anything you want to add to the ques壀�onnaire that you deem important to the subject but hat you found

to be insufficiently covered in this ques壀�onnaire, please feel free to add it here and/or send us any

addi壀�onal informa壀�on through email.




Thank you very much for taking the ĕme to fill out this survey! Should you have any quesĕons or you would like to share addiĕonal documents, please contact theSecretariat at:[email protected]

mailto:[email protected]

oecd survey on risk prevention communication & practices€¦ · 9/25/2017 survey preview risk...

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