Social Media Can Save the Day!!In a crisis, these five steps can make things smoother and easier for customers and company alike.!!Awareness!•! Stay on top of conversations about your company with simple tools!•! Watch for sudden changes in tone and sentiment from positive or neutral to negative!•! Set up and monitor keywords related to your business!!Listening!•! Monitor who is talking to you across social media platforms and website comments!•! Respond, both individually and more broadly!•! Use updates on the same platforms someone talks, and invite them to email you if deeper interaction is needed!!Transparency!•! Acknowledge there is a situation!•! Keep real-time updates flowing!•! Be honest and straightforward with details!!Feedback!•! Make sure customers feel heard by replying, directing them to resources for updates!•! Answer questions directly!•! Be gracious for their feedback, and don't delete negative comments!!Resolution!•! Update social media platforms with outcome, update websites!•! Notify the media for additional outreach!•! Outline the resolution, what was learned, and how similar situations will be prevented in the future!!!!!Which of the following is FALSE about weekly limits on hourly contracts? Answer: c. The weekly limit can be changed by the contractor Which of the following are TRUE about the oDesk dispute process? Answer: e. All of the above Which of the following are TRUE about your oDesk Work Diary? Answer: e. All of the above What happens when a contract ends? Answer: e. All of the above Can I start my own agency on oDesk? Answer: a. Yes! You can create an agency and earn money by selling the services of your agency contractors. Which of the following are required to qualify for guaranteed payment? Answer: e. All of the above Which of the following actions are NOT allowed when applying to job postings? Answer: e. All of the above Which of the following are NOT permitted on oDesk? Answer: e. All of the above Which of the following is TRUE about fixed-price contracts?

Answer: b. How much to pay and when to pay is at the employer’s discretion) Which of the following statements about oDesk fees is FALSE? Answer: d. The oDesk fee is$2/hour for hourly contracts The oDesk Team application Time Tracker records which of the following All of the above Staffing managers can apply to jobs for you. hhttps://kb.odesk.com/questions/1422#join Answer: a. True Which of the following statements is FALSE about oDesk agencies? https://kb.odesk.com/questions/1422#facts Answer: d. !Payments made to agency contractors are automatically split by oDesk between the agency and the contractor !Question: Can I start my own company on oDesk? Answer: Yes! oDesk allows you to build and manage a team of workers, colleagues and collaborators. You can even subcontract other workers on oDesk to other customers oDesk (and take a cut). !Question: If you have not done so, please download and install the oDesk Team application. With the client running right click on the oDesk Team icon in the system tray (or doc for Mac users). Which of the following options is listed first? Note that you do NOT have to log into any actual Team Room to answer this question. Answer: TeamRoom.. !Question: Staffing managers can apply to jobs for you? Answer: True !———————— http://freelancingjobhelp.blogspot.com/2013/01/odesk-readiness-test-answers-2013.html Odesk Readiness test answers: !!01. Q: Which of the following actions are NOT allowed when applying to job openings?!A: All of the above.!!02. Q: Which of the following is TRUE about fixed-price contracts?!A: How much to pay and when to pay is at the employer's discretion.!!03. Q: Which of the following are required to qualify for guaranteed payment?!A: All of the above.!!04. Q: Which of the following are TRUE about the oDesk dispute process?!A: All of the above.!!05. Q: Which of the following statements about oDesk fees is FALSE?!A: The oDesk fee is $2/hour for hourly contracts.!!!06. Q: Which of the following is FALSE about weekly limits on hourly contracts?!A: The weekly limit can be changed by the contractor.!

!07. Q: What happens when a contract ends?!A: All of the above.!!08. Q:  The oDesk Team application Time Tracker records which of the following?!A: All of the above.!!09. Q: Which of the following are TRUE about your oDesk Work Diary?!A: All of the above.!!10. Q: Can I start my own agency on oDesk?!A:  Yes! You can create an agency and earn money by selling the services of your agency contractors.!!11. Q: Which of the following are NOT permitted on oDesk?!A: All of the above.!!12. Q: Which of the following actions are NOT allowed when applying to job postings?!A: All of the above.!!13. Q: Can I start my own company on oDesk?!A: Yes! oDesk allows you to build and manage a team of workers, colleagues and collaborators. You can even subcontract other workers on oDesk to other customers oDesk (and take a cut).!!14. Q: ‘How does feedback work on oDesk?’!A: All of the above.!!15. Q: Which of the following is true of your oDesk time log?!A: All of the above!!16. Q: Which of the following break the oDesk user agreement?!A: All of the above.!!17. Q: Which of the following statements about the oDesk Team application are true?!A: All of the above.!!18. Q: What do you need to do to ensure guaranteed payment on hourly jobs?!A: All of the above.!!19. Q: If you have not done so please download and install the oDesk Team application. With the client running right click on the oDesk Team icon in the system tray (or doc for Mac users). Which of the following options is listed first? Note that you do NOT have to log into any actual Team Room to answer this question.!A: TeamRoom.!!20. Q: Which of the following statements are correct about oDesk fees?!A: All of the above.!!21. Q: Buyers set weekly limits on hourly assignments, how do these work?!A: All of the above.!!22. Q: How does oDesk’s dispute resolution policy for work?!A: All of the above.!!23. Q: Staffing managers can apply to jobs for you.!A: True.!

!24. Q: Which of the following statements is FALSE about oDesk agencies?!A: Payments made to agency contractors are automatically split by oDesk between the agency and the contractor.!!——————————————!!1. Question:! The oDesk Team application Time Tracker records which of the following!a.  Screenshot of the active screen once per billing segment!b. Number of keystrokes!c.  Number of mouse clicks!d.  Memo entered by the contractor!e.  All of the above !Answer: E!!2. Question: Which of the following statements about oDesk fees is FALSE?!a.  The oDesk fee is 10% of the employer’s payment to oDesk!b.  oDesk is free to join!c.  oDesk is free for contractors to apply and work on jobs!d.  The oDesk fee is $2/hour for hourly contracts !e.  All of the above!Answer: D!!     3.  Question: Which of the following is TRUE about fixed-price contracts?!a. Employer billed automatically each week!b.  How much to pay and when to pay is at the employer’s discretion!c.  Hours worked will show on your profile!d.  Time-tracking required!e.  Qualify for the oDesk payment guarantee!Answer:B!!     4.  Question: Which of the following are NOT permitted on oDesk?!a.  Sharing a single account between multiple people!b. Opening more than one account on oDesk!c. Using a logo or clip art as your profile portrait!d.  Using a fake name!e.  All of the above !Answer: E!!     5.  Question: Which of the following actions are NOT allowed when applying to job!postings?!a. Misrepresenting your skills, experiences, portfolio, etc.!b. Submitting boilerplate, placeholder or generic bids or other spam!c. Disclosing direct contact information!d. Applying when you are not truly qualified!e.  All of the above!Answer: E!!     6.  Question: Can I start my own agency on oDesk?!a.     Yes! You can create an agency and earn money by selling the services!of your agency contractors. !b.     No, oDesk is for independent contractors only!Answer: A!!     7.     Question: Which of the following are required to qualify for guaranteed payment?!

a. An hourly contract!b. Tracking your time with the oDesk Team application!c. Entering relevant memos!d. An employer with a verified payment method!e. All of the above!Answer: E!!     8.    Question: Which of the following are TRUE about your oDesk Work Diary?!a.  Allows employers to see when and what their contractors are working on!b. Enables automatic billing for hourly contracts!c.The oDesk Team application auto-tracks time which can be reviewed in the Work Diary!d. Manual time can be added, but isn’t guaranteed payment!e.  All of the above !Answer: E!!     9.     Question: What happens when a contract ends?!a. You lose access to the Work Diary!b. Both users can leave feedback!c. The feedback system is double blind, so your employer cannot see the feedback you!left them until after they have left feedback for you!d.  Hours will be billed (and disputes may be filed) according to the usual weekly payment schedule!e. All of the above !Answer: E!!    10.Question: Which of the following is FALSE about weekly limits on hourly contracts?!a.Hours in excess of the weekly limit will not be billed to the employer!b.You should discuss any need to work beyond your limit with your employer!c. The weekly limit can be changed by the contractor!d.The weekly limit can be changed by the employer!e. Hours in excess of the weekly limit are not guaranteed payment!Answer: C!!    11.  Question: Which of the following are TRUE about the oDesk dispute process?!a.The dispute process only applies to Hourly contracts!b. If you fail to respond, oDesk will refund the employer and suspend your account!c. If you reject the dispute, oDesk specialists will review your Work Diary and!evaluate it against the criteria of the payment guarantee!d.  Disputed hours ruled in the employers favor are refunded!e.All of the above!Answer: E!!- See more at: http://www.onlinetutorials-bd.com/2013/03/latest-odesk-readiness-test-answers-march-2013.html#chitika_close_button