October 2003Copyright © BK-CPS

White PaperWhite Paper

October 2003Copyright © BK-CPS

Jokes are also telling the truthJokes are also telling the truth

October 2003Copyright © BK-CPS

To measurably improve the passenger experience and enable security enhancements by:

M i s s i o nM i s s i o n

• implementing biometrics and other new technologies;

• sharing information amongst service providers;

• enabling controls and services to be effected more efficiently.

October 2003Copyright © BK-CPS

StrategiesStrategies

• Re-engineer the passenger process, using and adapting ongoing programs such as e-ticketing and self-service check-in

• Catalyzing industry changes through promotion of concepts andexplanations of how everyone gains from implementing these ideas

• Consider the entire passenger journey;

• Promote benefits of cooperation, both internationally and betweengovernment and industry, to find collective solutions;

• Implement new technologies for identification and communication;

• Ensure international standards are established, where necessary;

• Respond to threats to aviation industry.

October 2003Copyright © BK-CPS

ObjectivesObjectives

• Simplify and streamline the passenger process;

• Help to improve aviation security;

• Increase customer satisfaction;

• Make better use of existing airport space and resources;

• Make the transport system more efficient; and

• Reduce costs.

October 2003Copyright © BK-CPS

Customer Suppliers

Parts and Participants of an Airport SystemParts and Participants of an Airport System

STATION MANAGMENT

FLIGHT PLANNING

occ

AIRLINEAIRLINE

PAXPAXATSATS

APP/TWR

ACCATFM/CFM

Owner

AIRPORTAIRPORT

FIDS GROUNDHANDLING

APRONSTAND & GATE

Collaborative Decision MakingAirport as Head and Leader

AAirport OOperation CControl CCenter

One single Mission and StrategyOne single Info Platform

October 2003Copyright © BK-CPS

Airport SystemAirport System An Airport System includes :

STATION MANAGMENT

FLIGHT PLANNING

occ

AIRLINE

AIRPORT

FIDSGROUNDHANDLING

APRONSTAND & GATE

ATS

APP/TWR

ACC

ATFM/CFM

CDM

October 2003Copyright © BK-CPS

How do we reach the performanceHow do we reach the performance

If 7 suppliers produce with 95 % reliability, the total process reliability is only 70 %

Percentage of reliability of various suppliers – sample

Cargo

Loading

Catering

Clearning

Steps

Fuelling

Release of aircraftSingle process reliabilty of 95%

Zero defect goal necessary

70%

Total process reliability

October 2003Copyright © BK-CPS Feedback

DEPENDECIES

Getting the necessary Data Getting the necessary Data QualityQuality

Decision Criteria

Information QualityAlso on the Forecasting Level

Data management

The figure Illustrates the

various decision assurance stages

and their dependencies.

With Timeliness and Accuracy

Leads to greater Confidence in Information

Which enhances theDecision Making process

DECISION ASSURANCE STAGES

And leads to Benefits

Allows better Usability andPredictability of system operations

With Stability and Accuracy

The completness of data

October 2003Copyright © BK-CPS

Measures catalogues - each status other than green requires distinct measures

green measures -

365 days a year+ amber

measures+ red

measures+ yellow

measures

total entity of jointlyagreed

measures

severeness of expected situation

We urgently need a Wave And Production We urgently need a Wave And Production Alert SystemAlert System

Major irregularitycatalogue

Minor irregularity catalogue

Signif irregularitycatalogue

Basic catalogue

October 2003Copyright © BK-CPS

How a Data Management should look How a Data Management should look likelike

Collaborative

Application

• Implementation of operational information database

• Provision of common awareness situation

• Multi-Source Based Traffic Prediction (Traffic Data Aggregation)

• Distribution of enhanced estimates

• Traffic Data Recording and Post Analysis

• Inter-Operable Platform for Collaborative Processes

• Implementation of operational information database

• Provision of common awareness situation

• Multi-Source Based Traffic Prediction (Traffic Data Aggregation)

• Distribution of enhanced estimates

• Traffic Data Recording and Post Analysis

• Inter-Operable Platform for Collaborative Processes

ADMINIS

TRATI

ON

LEGACYSYSTEM

LEGACYSYSTEM

CommunicationCommunication

InterfacesInterfaces

Collaborative

Application

October 2003Copyright © BK-CPS

A management imformation system has two A management imformation system has two viewsviews

Management View Process Steering View

October 2003Copyright © BK-CPS

Or even better: Or even better: A Forecasting System telling us the next A Forecasting System telling us the next

FutureFuture

October 2003Copyright © BK-CPS

Re-engineering of the Passenger Flow: Re-engineering of the Passenger Flow: our 1st Stepour 1st Step

By using Biometrics (for authentification and identification):

• Passenger does not have to go thru so many hurdles

• Passenger do not need anymore a Boardingpass, but still gets written info regarding Flt Nbr, Gate, Seat and Boarding time.

• Passenger gets individualised info going thru the terminals: SMS, Handhelds or the individualised Info‘s at the Automated Kiosks, as he identifies himself.

• Passenger is zone-wise recognised, passing information to the gate management about possible late pax at gate Bag is automtically put on stand by.

• Other passengers, not having stored their personal data and Bio Data may also use, after having passed the Check-In Facility those Features, except Tax Free-payment. The Check In offers him a fast one time Identification Card.

October 2003Copyright © BK-CPS

In the view of a customer: The Passenger Flow

(outbound)Processes today Possible Processes tomorrow

1. Stop Baggage Screening Safety 1. Stop Baggage Screening Safety

2. Stop Check-In Passenger Check-In PassengerBaggage BaggageBoarding Pass Boarding Pass

3. Stop Emmigration Border Law Emmigration Border Law

4. Stop Cashiers Desk Tax Free Paying automated

5. Stop Lounge Access automated

6. Stop Security Safety 2. Stop Security Safety

7. Stop Gate Access automated Gate Access

8. Stop Head Count ? Safety automated Head Count ? Safety

October 2003Copyright © BK-CPS

Commerce / Terminal ManagementCommerce / Terminal Management

Commerce at the Airport Shops

All the shops may use the „Bio-System“ as well for fast Payment and statistical features.

Airport may use this data for improved offers to the general and for specific cultures. Furthermore you may together with the shop-system give advice on individualised special offers

Terminal Management

Airport is able to establish the costsaving and comfort enhanced Terminal Management => The right passenger at the right time at the right place. (Not too early, not too late.)

October 2003Copyright © BK-CPS

The ImplementationThe ImplementationWe are not just a Company, we are a high We are not just a Company, we are a high

skill network association in a multicompany skill network association in a multicompany systemsystem

The Tools: They are proovedThey are prooved

The Interface Management: We have people with the right We have people with the right experienceexperience

The Quality Assurance: We do assure measurable We do assure measurable deliverables with a malus deliverables with a malus systemsystem

Skill of the Airport Staff: We do offer proper TrainingWe do offer proper Training

Pricing: We have a fair calculated We have a fair calculated pricingpricing