obhr601 session 6: moving from team member to team leader
DESCRIPTION
TRANSCRIPT
Leadership in a Global Environment
Team Member to Team Leader
Moving from
NIC
K
CH
ELS
EA
SA
RA
H
GR
EG
OR
IO
ALEX
MELIS
SA
Leadership in a Global Environment
Team organogram
Melissa RichardsonSales Manager
Alex HoffmanAccount Rep
Gregorio TorresAccount Rep
Sarah VegaAccount Rep
Chelsea PetersonStore Merchandiser
Nick RuizStore Merchandiser
Leadership in a Global Environment
CHRONOLOGY OF A CRISIS
APR MAY JUN JUL
Submitted inaccurate Quarterly
Sales Report
1st meet & greet with
team members
Order delays due to fungal
attack
MonthlySales Report,
paperwork crunch
Re-potting emergency
(Home Depot)
Visit by Line
Manager (Campbell)
Potential lawsuit
(Chelsea)
New demanding,
detail-oriented
client (Lowe)
Declining sales, poor team performance
Breakout discussion (8 mins)
‘What is the root cause of the problems I was facing prior
to this meeting?’
‘How would I characterise my team & their needs?’
Breakout discussion (8 mins)
Problem
Why?The joint is not very tight
Why?2 of 4 nuts are loose
Why?Difficult to tighten fully
Why?No indicator to identify if nuts are tightened
Why?Solid washer is used
Oil leaks from the pipe
Breakout discussion (8 mins)
‘How would I characterise my team & their needs?’
Use the ‘Five Whys’ method
3 words / phrases to describe each team member
1 priority action by Melissa to address each team member &
herself (challenge & build)
‘What is the root cause of the problems I was facing prior
to this meeting?’
Melissa Richardson is in
big trouble.Problem
Root cause determination
Melissa Richardson is in
big trouble.
Problem
Why? Her boss is onto her
Why?Declining sales figures
Why?Poor team performance
Why?She could not manage her team effectively
Why?
Lack of managerial awareness (self & team)
Hierarchy of needs (Maslow)
Belonging
Esteem
Self-Actualisation
Safety
Friendship,Intimacy
Self-confidence,Achievement,Respect for& by others
Security of employment
Problem-solving, Lack of prejudice,
Acceptance of factsMelissa
Richardson Conscientiou
s Highly
agreeable Nurturing
BEL
EST
S-A
SAF
Hierarchy of needs (Maslow)
BEL
EST
S-A
SAF
BEL
EST
S-A
SAF
Alex Hoffman Gregorio Torres
Sarah Vega
Egoistic
High achiever
Competitive
Gregarious
People-oriented
Uninspired by current work
Absent
Hierarchy of needs (Maslow)
BEL
EST
S-A
SAF
Chelsea Peterson
BEL
EST
S-A
SAF
Nick Ruiz
Neurotic
Low self-esteem
Highly critical of others
Ambitious
Methodical & resourceful
Extraverted
Learned needs (McClelland)
Affiliation
Achievement Power
Melissa Richardson
Learned needs (McClelland)
Desire to excel Low & high risk avoidance Work alone or with other high
achievers
Harmonious relationships Conform to norms
Personal: to direct others Institutional (social):
advancing organisational goals
Conscientious
Highly agreeable
Nurturing
Learned needs (McClelland)
Alex Hoffman Gregorio Torres
Sarah Vega
Egoistic
High achiever
Competitive
Gregarious
People-oriented
Uninspired by current work
Absent
Affiliation
Achievement Power
Affiliation
Achievement Power
Affiliation
Achievement Power
Learned needs (McClelland)
Chelsea Peterson
Nick Ruiz
Neurotic
Low self-esteem
Highly critical of others
Ambitious
Methodical & resourceful
Extraverted
Affiliation
Achievement Power
Affiliation
Achievement Power
Melissa’s next steps
Awareness of self & team members
Team Leadership decisions & actions
Hill’s model of Team Leadership
Managing cultural differences
Addressing self-limiting
behaviours
to inform
Monitoring & taking action
Appropriate interventions
for optimal team performance
in the context of OBHR601
An effectiveTeam
Leader
Cultural awareness & empathy
Managing Self &
Superiors
Additiveeffects of
transformational leadership
Authenticity& social
leadership
Understanding& managing
(gender) diversity
Key takeaways
Root cause identification 5 Whys (Toyota Production System)
Understand your team’s needs & motivations Hierarchy of needs (Maslow) Learned needs theory (McClelland)
Leverage your understanding to make informed team leadership decisions & actions