OB3Class annotations screened typing

Attribution Perception:Prevention of Problem to save face Professional lessons learned: keep up with current events, open communication, seek out feedback, having power limits feedback

MENTORING Broader perspective perception: what jobs require the most perception, information jobs, idiosyncratic behavior

SURFING TWO WAVES: Two agendas=hospital wave head of surgery and professional development

Write about things you are familiar with

PROFESSIONAL MINDSETS IVE vs. EVEIVE=cost center, internal value employeeEVE=profit center, external value employee, impact mission

Ambidextrous Pro Both EVE and IVE

TOPIC: INTERDEPENDENCY Marrying Your Company

Stages:- Dating – Getting to know the org system & fit in- Going steady – You & your org begin to

understand each other better & rely on one another

- Engaged – Company gives you significant new responsibility to test your long-term loyalty

- Marrying – accepting the job for the long run & being responsible for impacting the org mission

- Having children – managing your own employees & prmoting their professional development

- Getting divorced (possible)- leaving your job

WUP angles: What you need in your career to make a good organization “marriage”

- Pros and cons of each stage of org marriage

- Examples of each stage of org marriage

- Pro skills required to succeed in each org marriage stage

- Examples of what the org wants from you in each marriage stage

EMOTIONAL INTELLIGENCE- Acting appropriately - Situational intelligence

- 360 situational intelligence- People over abstractions

-People produce promise- Emotional unintelligence = not understanding people well enough to know how to behave around them

EMOTIONAL INTELLIGENCE- Saying something good = personalization

- Humble yourself- Write up approach = examples of EI in workplace meetings Explain why women are better with EI- Cooperative vs competitive - EI most important in customer service (psych-out EI) & teamwork

Team setting EI• building rapport–One-on-one– Get there early– SNACKS – informality, shows that you’re

approachable– Superb time for authentic

communication• EI involves intellect, not just

emotions–Plan out some of your up-coming EI

encounters

Types of EI–People’s moods–Likely agendas–Options (when dealing w/ emotions)–Positive feedback–Know the positives about people–Develop a personality that represents you•Mirror Principle• Treating people the way they treat you

Cause of displacement = customer rudeness = unprofessional behaviors by server; customers anger; externalized displacement Part of the job don’t take it personally