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O2C AutomationGuide 2016
2O2C AUTOMATION GUIDE 2016
Finance managers and executives, under pressure to lower days sales outstanding, reduce late payments and improve analytics, face an array of options when it comes to automating the Order-to-Cash (O2C) cycle. From electronic invoicing, to cash application and collections, dispute management, payment, remittance and reporting, the choices are plentiful. It is getting to the point where finance is as much IT as it is accounting.
AR professionals are aware of the benefits of streamlining and automating O2C processes – not only the tactical savings of faster and more accurate data collection, storage and retrieval, but also the strategic value of datafication, such as the ability to calculate the “lifetime value” of a customer and improve customer service.
Automation has elevated the AR function from clerical task work to strategic partner and major contributor to the holistic goal of delivering an exceptional customer experience. And yet, many finance and accounting departments continue to make do with outdated and error-prone manual processes.
Our most-recent AR Automation Benchmark Survey shows that less than 30% of respondents have implemented an automated AR workflow. Only about half are even using an automated accounting system. And only 7% have a single O2C process owner.
Clearly, we have only begun to see the realization of the potential benefits of O2C automation. The O2C Automation Guide, from the AR & O2C Network, is a comprehensive single source of information on Order-to-Cash automation solutions to help advance best practices and demystify the technology search and acquisition process.
The information in the guide is presented on a “best efforts” basis, and relies on publicly available information provided by the solution providers.
AR & O2C Network’s Order-to-Cash Automation Guide
3O2C AUTOMATION GUIDE 2016
Features and Implementation Method
FeaturesA helpful feature in any O2C software is access to a dynamic dashboard that provides an up-to-the-minute window into the order fulfillment and cash application functions. These may be pre-designed or customizable to allow an organization to focus on specific areas of concern, for example, cash flow and aging. Pre-configured or custom reports may also be generated from the database, allowing measurement against key performance indicators and forecasts, and useful in budgeting, trending and risk analysis. These may be pre-scheduled, or generated on an ad hoc basis.
Implementation Method The implementation of an O2C method can be managed in a number of ways. An ERP-enabled on-site solution, where the software is installed on premises, run across an organization’s own servers, is one. This can be expensive to deploy; it requires internal IT support to implement and maintain. Another option is to have the software hosted by a third-party vendor, where the storage and maintenance is handled off-site. A third, increasingly-popular method is running the software through the cloud, often called “software as a service,” or SaaS. This approach offers lower up-front cost since it doesn’t require hardware and much internal IT support, nor ongoing maintenance of the software on-site. It may be configurable to be accessible from anywhere. There are many companies that offer complete O2C Outsource services and solutions as well; they have the software infrastructure already in place and will transition an organization to its own platform.
Features
Dashboard
Reporting
Implementation Method
On-premise
Software as a Service
Hosted
Outsourced
Network
4O2C AUTOMATION GUIDE 2016
Sales Order Processing
Sales order automation can manage the inquiry, quotation and order capture processes, and sometimes provides an online catalog visible to potential buyers. Sales order processing extends the Order-to-Cash process, making it a quote-to-cash solution, incorporating order processing applications.
Once an order is placed, a credit check should be performed if the customer is new; some solutions provide this functionality, even assigning a credit limit by customer. A customer master record must be set up that interacts with the order management system, including payment terms, allowed discounts, delivery commitments, all of which should be detailed in the contract. Most software will check to ensure a contract is in force, and may be programmed to automatically renew until cancelled. Orders will be released by the system for fulfillment if the customer has not reached the credit limit, does not have payment issues and has an active contract. The fulfillment module may also interact with the inventory and logistics software modules, decrementing stock and scheduling delivery. Many O2C systems allow for returns processing, issuing returns authorizations (RMAs), tracking returns receipts, adjusting the customers’ accounts and adding stock back to inventory.
Sub-Processes
• Customer Master/Master Data Management
• Inquiries and Quotes/Online Catalog
• Contract Administration
• Contract Lifecycle Management
• Order Fulfillment
• Returns
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
5O2C AUTOMATION GUIDE 2016
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
Apruve apruve.com
AQ2 Technologies aq2tech.com
BancTec banctec.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
DMS Systems Corp. dms-systems.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Funding Gates fundinggates.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
Vistex vistex.com
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Sales Order Processing Sub Processes
Customer Master/Master Data Management
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
6O2C AUTOMATION GUIDE 2016
Inquiries and Quotes/Online Catalog
AcceLIM accelim.com
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Alterity, Inc. acctivate.com
Apptivo Financials apptivo.com/
Apruve apruve.com
billfaster.com billfaster.com
Blast Ramp blastramp.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Corcentric corcentric.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dex Systems dexsystems.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
Nipendo nipendo.com
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
Street Invoice streetinvoice.com
SunGard (acquired by FIS in 2015) sungard.com
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
Sales Order Processing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
7O2C AUTOMATION GUIDE 2016
Contract Administration
Accenture accenture.com
AccountMate accountmate.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Blast Ramp blastramp.com
Capgemini capgemini.com
Corcentric corcentric.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
Order2Cash order2cash.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
Vistex vistex.com
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Sales Order Processing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
8O2C AUTOMATION GUIDE 2016
Contract Lifecycle Management
Accenture accenture.com
Blast Ramp blastramp.com
Capgemini capgemini.com
Corcentric corcentric.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Genpact genpact.com
HarrisData harrisdata.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Sales Order Processing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
9O2C AUTOMATION GUIDE 2016
Order Fulfillment
AcceLIM accelim.com
Accenture accenture.com
AccountMate accountmate.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Apptivo Financials apptivo.com/
Apruve apruve.com
Blast Ramp blastramp.com
Broom Street Software broomstreet.com
Capgemini capgemini.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
Pronto Software pronto.net
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
Sales Order Processing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
10O2C AUTOMATION GUIDE 2016
Returns
AcceLIM accelim.com
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Apptivo Financials apptivo.com/
Apruve apruve.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cforia cforia.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
DMS Systems Corp. dms-systems.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
O2C Pro o2cpro.com
Pronto Software pronto.net
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
Sales Order Processing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
11O2C AUTOMATION GUIDE 2016
Credit Management
Credit Management software solutions automate credit evaluations and management of credit lines, incorporating a credit department’s scoring model, including input from external credit reporting agencies, and using internal credit policy factors and weighting. Systematized scoring provides standardization and avoids outcomes that play “favorites.” Credit management automation results in consistent and efficient credit decisioning. Systems typically include credit approval workflow, external credit report integration, and automated periodic reviews.
Some solutions include sophisticated statistical modeling which utilizes the organization’s historical customer data. These solutions are used effectively for ongoing credit monitoring of existing customers, and for guiding productive collection efforts.
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
12O2C AUTOMATION GUIDE 2016
Credit Management
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Apruve apruve.com
AQ2 Technologies aq2tech.com
BancTec banctec.com
BBVA Compass bbvacompass.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cforia cforia.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
CoreCard Software corecard.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
DMS Systems Corp. dms-systems.com
e2b teknologies (Anytime Collect) e2btek.com
Emagia emagia.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Life Science Logistics lslog.com
NetSuite netsuite.com
O2C Pro o2cpro.com
Order2Cash order2cash.com
Pronto Software pronto.net
Rimilia rimilia.com
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
Smyyth smyyth.com
Credit Management
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
13O2C AUTOMATION GUIDE 2016
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Credit Management (Cont.)
Credit Management
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
14O2C AUTOMATION GUIDE 2016
Billing
A cornerstone of O2C systems is the billing function. Invoices can be generated electronically (e-invoices) and transmitted directly to the customer via an EDI, a web EDI, XML, or even through a cloud-based web portal to the buyer. Some billing systems generate PDF invoices; though electronic, PDF invoices are not true e-invoices, which require no manual entry by the buyer.
Invoices are moved into receivables status and begin the aging process, where they are routed to collections for action after the allowed payment window has elapsed.
Sub-Processes
• e-invoicing
• EDI
• Web EDI
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
15O2C AUTOMATION GUIDE 2016
e-invoicing
AcceLIM accelim.com
Accenture accenture.com
AccountMate accountmate.com
Accu-Image accu-image.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
Amalto Technologies amalto.com/en/
API Outsourcing apifao.com
Apptivo Financials apptivo.com/
Apruve apruve.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
Avidxchange avidxchange.com
BancTec banctec.com
Bill.com bill.com
billfaster.com billfaster.com
Billtrust billtrust.com
BillZap billzap.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cforia cforia.com
CloudBuy cloudbuy.com
CloudX cloudxdpo.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
CoreCard Software corecard.com
Cortex cortex.net
Coupa coupa.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
DDC theddcgroup.com/
Dell dell.com
Direct Insite directinsite.com
DMS Systems Corp. dms-systems.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Elcom elcom.com
Emagia emagia.com
Esker esker.com
Billing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
16O2C AUTOMATION GUIDE 2016
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Funding Gates fundinggates.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infonics/InLattice inlattice.com
Infosys infosys.com
InterProse (WebAR) ww2.interprose.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
iQor iqor.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
Nipendo nipendo.com
O2C Pro o2cpro.com
Order2Cash order2cash.com
PaySimple paysimple.com
PNC Bank pnc.com
Pronto Software pronto.net
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
Street Invoice streetinvoice.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Versapay versapay.com/ar-solutions/
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
e-invoicing (Cont.)
Billing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
17O2C AUTOMATION GUIDE 2016
EDI
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
Amalto Technologies amalto.com/en/
API Outsourcing apifao.com
Apruve apruve.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
Avidxchange avidxchange.com
BancTec banctec.com
BBVA Compass bbvacompass.com
Bill.com bill.com
billfaster.com billfaster.com
Billtrust billtrust.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Cashbook cashbook.com
Cforia cforia.com
CloudBuy cloudbuy.com
Commerce Bank commercebank.com
Corcentric corcentric.com
CoreCard Software corecard.com
Coupa coupa.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Direct Insite directinsite.com
DMS Systems Corp. dms-systems.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Elcom elcom.com
Emagia emagia.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Funding Gates fundinggates.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
Billing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
18O2C AUTOMATION GUIDE 2016
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infonics/InLattice inlattice.com
Infosys infosys.com
InterProse (WebAR) ww2.interprose.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
Lexmark lexmark.com
Lexmark buyerquest.com/
Life Science Logistics lslog.com
NetSuite netsuite.com
Nipendo nipendo.com
Order2Cash order2cash.com
PaySimple paysimple.com
PNC Bank pnc.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Versapay versapay.com/ar-solutions/
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
EDI (Cont.)
Billing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
19O2C AUTOMATION GUIDE 2016
Web EDI
ACOM Solutions, Inc. acom.com
Alterity, Inc. acctivate.com
Amalto Technologies amalto.com/en/
Apruve apruve.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
Avidxchange avidxchange.com
BancTec banctec.com
Bill.com bill.com
billfaster.com billfaster.com
Billtrust billtrust.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Cforia cforia.com
Commerce Bank commercebank.com
Corcentric corcentric.com
CoreCard Software corecard.com
Coupa coupa.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Direct Insite directinsite.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Elcom elcom.com
Emagia emagia.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Funding Gates fundinggates.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infonics/InLattice inlattice.com
Infosys infosys.com
InterProse (WebAR) ww2.interprose.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
Billing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
20O2C AUTOMATION GUIDE 2016
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
Nipendo nipendo.com
Order2Cash order2cash.com
PaySimple paysimple.com
PNC Bank pnc.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Versapay versapay.com/ar-solutions/
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
Web EDI (Cont.)
Billing Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
21O2C AUTOMATION GUIDE 2016
Workflow
Many work processes involve more than one party or department – for example, sales order information must flow to fulfillment and billing, and invoice information must pass to AR; while dispute research and resolution might require input from several departments. Automation of particular processes involved automation the flow of work from one stage to another. Automated workflow enables and manages movement of information to parties and accomplishment work step required in the process. The listings in this section provide or include workflow automation.
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
22O2C AUTOMATION GUIDE 2016
Workflow
AcceLIM accelim.com
Accenture accenture.com
AccountMate accountmate.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Apruve apruve.com
AQ2 Technologies aq2tech.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Canon ciis.canon.com/online/portal/ciis/ciis/portfolio/practiceareas/practiceareasdetail/order-to-cash%20automation
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cforia cforia.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
CoreCard Software corecard.com
Coupa coupa.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dex Systems dexsystems.com
Direct Insite directinsite.com
DMS Systems Corp. dms-systems.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Emagia emagia.com
Ephesoft ephesoft.com/order-processing-accounts-receivable
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Funding Gates fundinggates.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infonics/InLattice inlattice.com
Infosys infosys.com
Workflow
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
WORKFLOW
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
23O2C AUTOMATION GUIDE 2016
SALES ORDER PROCESSING
Workflow (Cont.)
Workflow
CREDIT MANAGEMENT
BILL ING ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
WORKFLOW
COMPANIES
Intellichief intellichief.com
InterProse (WebAR) ww2.interprose.com
Intiza intiza.com/en
InvoiceSherpa invoicesherpa.com
IQ BackOffice iqbackoffice.com
Lexmark lexmark.com
Life Science Logistics lslog.com
Metafile metaviewer.com/ metafileweb.com/ ”
NetSuite netsuite.com
Nipendo nipendo.com
NMC Technologies nmctech.com
O2C Pro o2cpro.com
Order2Cash order2cash.com
PaySimple paysimple.com
PNC Bank pnc.com
Pronto Software pronto.net
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
SunGard (acquired by FIS in 2015) sungard.com
TermSync (an Esker Company) ww2.termsync.com/
Top Image Systems (TIS) topimagesystems.com/
Versapay versapay.com/ar-solutions/
Wave waveapps.com
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Wipro Technologies| wipro.com|
Yendo yendo.com
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
24O2C AUTOMATION GUIDE 2016
Accounts Receivable
Automating AR includes the ability to receive and manage payments, sometimes generate an electronic receipt to the customer, apply cash and address deductions. Electronic payments are routed directly into the organizations account at its financial institution. Checks received in paper format can be imaged and deposited electronically to the bank through remote deposit capture (RDC). A useful feature is discount detection – software that can assess discounts taken against the contract and the payment window to determine whether discounts taken are legitimate. Short-pay transactions can also be monitored and routed for resolution.
Cash application software automatically matches payments to the invoices. Short-pays and unearned discounts are captured and queued for resolution. The rewards of automated cash application are significant for both supplier and customer: fast and more accurate cash application, greater visibility into payment status and considerable time saved in AR, not having to track down where to post payments, and avoidance of unnecessary holds.
Sub-Processes
• Receipt Generation
• Cash Receipt
• Remote Deposit Capture
• Cash Application
• Deductions Management
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
25O2C AUTOMATION GUIDE 2016
Receipt Generation
9ci Inc. 9ci.com
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
AutoRek autorek.com
BancTec banctec.com
Billtrust billtrust.com
Blast Ramp blastramp.com
Broom Street Software broomstreet.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cashbook cashbook.com
Cforia cforia.com
CloudX cloudxdpo.com
Corcentric corcentric.com
CoreCard Software corecard.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Direct Insite directinsite.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Elcom elcom.com
Emagia emagia.com
Financial Force financialforce.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
Hanse Orga Group hanseorga.com
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
iQor iqor.com
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
26O2C AUTOMATION GUIDE 2016
Lexmark lexmark.com
Lexmark buyerquest.com/
Life Science Logistics lslog.com
MaxQ Technologies maxqtech.com
O2C Pro o2cpro.com
PaySimple paysimple.com
PNC Bank pnc.com
Pronto Software pronto.net
Rimilia rimilia.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
Smyyth smyyth.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Wave waveapps.com
Wipro Technologies wipro.com
Receipt Generation (Cont.)
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
27O2C AUTOMATION GUIDE 2016
Cash Receipt
9ci Inc. 9ci.com
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Apptivo Financials apptivo.com/
Apruve apruve.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
AutoRek autorek.com
BancTec banctec.com
BBVA Compass bbvacompass.com
Bill.com bill.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cashbook cashbook.com
Cforia cforia.com
CloudX cloudxdpo.com
Commerce Bank commercebank.com
Corcentric corcentric.com
CoreCard Software corecard.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
DDC theddcgroup.com/
Dell dell.com
Direct Insite directinsite.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Emagia emagia.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
Hanse Orga Group hanseorga.com
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
28O2C AUTOMATION GUIDE 2016
END-TO-END AUTOMATION
Integrim integrim.com
InterProse (WebAR) ww2.interprose.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
iQor iqor.com
Lexmark lexmark.com
Lexmark buyerquest.com
Life Science Logistics lslog.com
MaxQ Technologies maxqtech.com
NetSuite netsuite.com
NMC Technologies nmctech.com
O2C Pro o2cpro.com
PaySimple paysimple.com
PNC Bank pnc.com
Pronto Software pronto.net
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
Smyyth smyyth.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Versapay versapay.com/ar-solutions/
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
Cash Receipt (Cont.)
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
29O2C AUTOMATION GUIDE 2016
Remote Deposit Capture
Apruve apruve.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
BBVA Compass bbvacompass.com
Cforia cforia.com
Commerce Bank commercebank.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Financial Force financialforce.com
PNC Bank pnc.com
TermSync (an Esker Company) ww2.termsync.com/
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
30O2C AUTOMATION GUIDE 2016
Cash Application
9ci Inc. 9ci.com
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
Apptivo Financials apptivo.com/
Ariba/SAP ariba.com
AutoRek autorek.com
Billtrust billtrust.com
Broom Street Software broomstreet.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cashbook cashbook.com
Cforia cforia.com
CloudX cloudxdpo.com
Corcentric corcentric.com
CoreCard Software corecard.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
DDC theddcgroup.com/
Dell dell.com
Direct Insite directinsite.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Emagia emagia.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
Hanse Orga Group hanseorga.com
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
Integrim integrim.com/
InterProse (WebAR) ww2.interprose.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
31O2C AUTOMATION GUIDE 2016
Cash Application (Cont.)
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
iQor iqor.com
Lexmark lexmark.com
Lexmark buyerquest.com/
Life Science Logistics lslog.com
MaxQ Technologies maxqtech.com
NetSuite netsuite.com
NMC Technologies nmctech.com
O2C Pro o2cpro.com
Order2Cash order2cash.com
PaySimple paysimple.com
PNC Bank pnc.com
Pronto Software pronto.net
Rimilia rimilia.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
Smyyth smyyth.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Versapay versapay.com/ar-solutions/
Vistex vistex.com
Wave waveapps.com
Wipro Technologies wipro.com
Yendo yendo.com
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
32O2C AUTOMATION GUIDE 2016
Deductions Management
9ci Inc. 9ci.com
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Apptivo Financials apptivo.com/
Ariba/SAP ariba.com
AutoRek autorek.com
BancTec banctec.com
Billtrust billtrust.com
Blast Ramp blastramp.com
Broom Street Software broomstreet.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cashbook cashbook.com
Cforia cforia.com
CloudX cloudxdpo.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
CoreCard Software corecard.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Elcom elcom.com
Emagia emagia.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
Hanse Orga Group hanseorga.com
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infosys infosys.com
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
33O2C AUTOMATION GUIDE 2016
Deductions Management (Cont.)
Accounts Receivable Sub Processes
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
COMPANIES
IQ BackOffice iqbackoffice.com
iQor iqor.com
Lexmark lexmark.com
Life Science Logistics lslog.com
MaxQ Technologies maxqtech.com
NetSuite netsuite.com
Nipendo nipendo.com
NMC Technologies nmctech.com
O2C Pro o2cpro.com
PaySimple paysimple.com
PNC Bank pnc.com
Pronto Software pronto.net
Rimilia rimilia.com
SAP Financials OnDemand go.sap.com
Slingshot slingshotsoftware.com
Smyyth smyyth.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Vistex vistex.com
Wave waveapps.com
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Wipro Technologies wipro.com|
Yendo yendo.com
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
34O2C AUTOMATION GUIDE 2016
Collections
Automated collections software handles the collection preparation work, freeing collectors to spend more time collecting. It gathers past-due invoice data, analyzing and prioritizing it to queue up a worklist for the collections department. It reports information by invoice value and length of aging, and flags key customers who may need to be handled by a special team or require involvement by the sales team. This can save the collections group valuable time and aid in preserving customer relationships. The software may also be configured to automatically send out various communications to customers.
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
35O2C AUTOMATION GUIDE 2016
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
Collections
Collections
9ci Inc. 9ci.com
Accenture accenture.com
AccountMate accountmate.com
Accura Software accurasoft.com
ACOM Solutions, Inc. acom.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
API Outsourcing apifao.com
Apptivo Financials apptivo.com/
Apruve apruve.com
AQ2 Technologies aq2tech.com
Ariba/SAP ariba.com
AutoRek autorek.com
Avidxchange avidxchange.com
BancTec banctec.com
Bill.com bill.com
billfaster.com billfaster.com
Billtrust billtrust.com
BillZap billzap.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Capita IB Solutions capita-ibs.co.uk
Cforia cforia.com
CloudBuy cloudbuy.com
Commerce Bank commercebank.com
Corbus order-to-cash.net/index.html corbus.com/
Corcentric corcentric.com
CoreCard Software corecard.com
Cortex cortex.net
Coupa coupa.com
Creditron creditron.com
Customer Value Group customervaluegroup.com
DAKCS dakcs.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Direct Insite directinsite.com
DMS Systems Corp. dms-systems.com
Dolphin Enterprise Solutions Corp. dolphin-corp.com
e2b teknologies (Anytime Collect) e2btek.com
Emagia emagia.com
Esker esker.com
ESM Solutions esmsolutions.com
Financial Force financialforce.com
Financial Transmission Network ftni.com
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
36O2C AUTOMATION GUIDE 2016
Funding Gates fundinggates.com
Gatewit gatewit.com
Genpact genpact.com
HansaWorld hansaworld.com/usa
HarrisData harrisdata.com
HighRadius highradius.com
Hubwoo/Perfect Commerce hubwoo.com
Hyland/Onbase onbase.com
Infonics/InLattice inlattice.com
Infosys infosys.com
InterProse (WebAR) ww2.interprose.com
Intiza intiza.com/en
InvoiceSherpa invoicesherpa.com
Invoinet invoinet.com
IQ BackOffice iqbackoffice.com
iQor iqor.com
Lexmark lexmark.com
Lexmark buyerquest.com/
Life Science Logistics lslog.com
Moreton Smith moretonsmith.com/
NetSuite netsuite.com
Nipendo nipendo.com
NMC Technologies nmctech.com
O2C Pro o2cpro.com
PaySimple paysimple.com
Pronto Software pronto.net
Rimilia rimilia.com
SAP Financials OnDemand go.sap.com
Sellsy Invoicing sellsy.com
Slingshot slingshotsoftware.com
Street Invoice streetinvoice.com
SunGard (acquired by FIS in 2015) sungard.com
TGI tgiltd.com
TermSync (an Esker Company) ww2.termsync.com/
Tungsten tungsten-network.com/us/
Wipro Technologies wipro.com
WorkflowAR workflowar.com
Yendo yendo.com
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
COLLECTIONS END-TO-END AUTOMATION
Collections
Collections (Cont.)
COMPANIES
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
37O2C AUTOMATION GUIDE 2016
COLLECTIONS
End-to-End Automation
A true O2C set of solutions are coordinated for a smooth end-to-end process, impacting sales, the supply chain operation, billing, collection and credit. By integrating these interrelated functions, O2C can reduce siloing, duplication of effort, and inefficiencies as transactions pass from one department to the next, as they do in a manual operation. Automation reduces processing time and errors while speeding payment and improving DSO.
SALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
END-TO-END AUTOMATION
38O2C AUTOMATION GUIDE 2016
End-to-End Automation
Accenture accenture.com
AccountMate accountmate.com
Advanced Computer Software Group advancedcomputersoftware.com
Alterity, Inc. acctivate.com
Blast Ramp blastramp.com
Bucar Group bucargroup.com
Capgemini capgemini.com
Cforia cforia.com
Corcentric corcentric.com
CoreCard Software corecard.com
Customer Value Group customervaluegroup.com
Datamatics Global Services, Inc. datamatics.com
Dell dell.com
Financial Force financialforce.com
Genpact genpact.com
HarrisData harrisdata.com
HighRadius highradius.com
Hyland/Onbase onbase.com
Infosys infosys.com
Lexmark lexmark.com
Life Science Logistics lslog.com
NetSuite netsuite.com
Order2Cash order2cash.com
SAP Financials OnDemand go.sap.com
SunGard (acquired by FIS in 2015) sungard.com
Wipro Technologies wipro.com
End-to-End Automation
COMPANIES
COLLECTIONSSALES ORDER PROCESSING
CREDIT MANAGEMENT
BILL ING WORKFLOW ACCOUNTS RECEIVABLE
END-TO-END AUTOMATION
DASHBOARD REPORTING ON-PREMISE SOFTWARE AS A SERVICE HOSTED OUTSOURCED NETWORK
ICON KEY
39O2C AUTOMATION GUIDE 2016
Case StudyExpanding the use of Esker’s Platform to Fully Automate the Order-to-Cash Cycle
After first automating its accounts receivable (AR) process, Tessenderlo Kerley, Inc. (TKI) then set out to go
paperless with order processing automation — maximizing its SAP® investment and streamlining the entire order-to-cash (O2C) cycle.
Accounts ReceivableTKI’s initial step towards full automation of the O2C cycle came after seeking a way to improve its AR process. Previously, TKI’s approach to AR and customer service involved a paper-heavy and labor-intensive invoice approval process that the company soon realized would need a more modernized replacement.
Manual challengesThe process TKI employed was not unlike how countless other traditional AR departments operated. Manual steps were commonplace, with customer invoices all following a similar path:
1. Invoices were batch-printed daily to a physical printer.
2. Employees would then check each document to make sure everything was correct and add it to the pile of other invoices to be approved.
3. These approved invoices would go to other employees to be collated, folded, stuffed, stamped and delivered by mail.
With its high monthly order volume, TKI sought to reduce the amount of time and money it spent handling all of the paper involved in invoice approval. TKI needed to maintain the interim pricing-check step for each invoice prior to delivery, and simply wanted to take the high cost and inefficiency out of the process.
Solution: Accounts Receivable Automation
Having already been familiar with Esker, TKI selected Esker’s Accounts Receivable automation solution to replace its manual process. The company had implemented Esker technology several years earlier, primarily to integrate automated faxing with its SAP system, and the project had proven successful.
Working together, Esker and TKI determined the best way to automate the invoice approval process was to send invoices through Esker.
In the automated process, invoice jobs batch-print to Esker and are accumulated in a queue. Employees can then log in to review the invoices. Invoices that are correct are approved and then emailed, faxed or printed for physical mail delivery, depending on individual customer preferences.
Invoices with pricing exceptions are returned to the originator for re-issuance, and then come back through Esker for approval and delivery.
As part of the project, TKI switched to only using BC-XOM print output from SAP applications. BC-CON integration gave TKI the option to use fax, email and Esker Mail Services — an on-demand service where invoices are electronically sent to Esker production facilities to be printed, folded, inserted and delivered by mail.
BenefitsCreating a paperless environment has produced significant efficiency gains in moving AR invoices through the process faster as well as cost savings from fax and email delivery.
“Processing an invoice used to take 1 to 2 minutes, and now it’s only taking about 30 seconds,” said Dan McMenomy, Director of Business Systems at TKI. “The CSR group loves this new tool. Our only regret is not implementing it sooner!”
Going from a paper-based system to the electronic system with Esker has also given TKI the capability to gradually reduce mail delivery as more and more customers accept electronic invoices.
Order ProcessingFollowing its AR automation initiative, TKI next focused its attention on the second half of the O2C cycle — order processing.
Up to this point, TKI had been operating order management much like AR, relying heavily on manual processing methods that were causing a number of critical business challenges.
Manual challengesA number of factors led TKI to search for a new way to operate order processing. For starters, TKI processes approximately 35,000 orders each year with eight Customer Service Representatives (CSRs) shouldering the workload. The manual tasks involved in the process pulled the CSRs away from their primary role — customer service.
TKI’s process was also very complex, with 75% of its orders being delivered in the first five months of the year. This put added pressure on the CSRs, particularly when it came to dealing with all the unformatted email and fax orders coming through.
Like countless other modern-day companies, the push to “do more with less” was also being emphasized within TKI at the time. In order to better manage its business growth while also maximizing efficiency, TKI knew it needed a solution that could accomplish three key objectives:
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1. Automate the order management process and/or reduce the time needed to enter an order into the SAP system
2. Increase customer response times
3. Repurpose existing employees to other higher value needs and functions within the organization
Solution: Order Processing Automation
TKI found its solution to order processing in the same place that it found its solution to AR — through Esker. Using the same shared platform, TKI was able to extend its automated capabilities to fully streamline the O2C cycle.
Thanks to Esker, every phase of order processing is now automated. From reception of an order to its creation in the SAP system to electronic archiving, TKI can now quickly process and track any order, regardless of how it arrived, with complete accuracy, visibility and efficiency.
BenefitsSince implementing Esker’s Order Processing solution, TKI has seen a number of benefits thanks to automation. Time savings has been a key result, with both order processing time and customer response time speeding up dramatically.
“The results have been fantastic — we’ve actually reduced our order processing time from three minutes down to one-and-a-half minutes by automating with Esker,” said McMenomy.
“Not only have our CSRs had more time for higher-value tasks, we’ve been able to repurpose some employees to satisfy other business needs.”
In the future, TKI plans to leverage Esker’s tools to make their sales order process completely touchless by removing any need for human intervention.
About Tessenderlo Kerly, Inc.Tessenderlo Kerley, Inc. (TKI) produces and markets specialty chemical solutions, including fertilizers, crop protection chemicals and process
chemicals and services to diverse markets. TKI operates 10 manufacturing plants in North America, in addition to an extensive terminal network.
TKI is a subsidiary of Tessenderlo Group, a worldwide specialty company, focused on food, agriculture, water management and on valorizing bioresiduals.
The group employs about 7,000 people and is a leader in most of its markets, with a consolidated revenue of 2.1 billion EUR in 2012.
Case StudyExpanding the use of Esker’s Platform to Fully Automate the Order-to-Cash Cycle
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Hertz, one of the world’s biggest car rental companies, is renowned for its highest quality, customer focused
service organization. The company’s commitment to customer satisfaction serves as a driving force for the entire organization, including influencing decisions that affect their own internal business processes. Hertz was looking for an effective e-Invoicing solution to modernize its existing billing and invoicing processes across Europe. Working with Order2Cash, the company was able to realize a significant cost saving of over 25% in 2014 alone.
IntroductionAs part of its European corporate structure, the Hertz Europe Service Centre in Dublin, Ireland oversees the operations of all Hertz offices in 9 countries across the continent. Modernizing its billing and invoicing processes was a complex challenge. “Making the shift from print to electronic invoicing has been a key consideration of ours for some time,” says Mr. Carsten Muessig, Senior Project Leader I2C (Invoice to Cash) at Hertz.
“Of course, the significant cost reductions involved with sending e-Invoices as opposed to paper ones was an obvious factor but also we wished to greatly enhance our customer service levels and experience. It was clear to us from the outset that e-Invoicing could provide a range of benefits both to the company and our customers.”
Reasons for selecting Order2Cash
• Powerful SaaS solution
• Customizable white-label solution for consistent brand experience
• Global, multi-lingual solution
• Seamless SAP ERP integration
• Scales easily to add new business units
• Multi-currency, multi-format, multi-channel invoicing
• Digital signing and archiving
• Ensured local VAT compliance
Order2Cash has created a central web portal for all Hertz offices/teams across Europe. The portal makes it possible for each Hertz team member to login and handle their client invoicing procedures in an efficient and rapid manner. Customer profiles can be created swiftly, with just a few clicks, to ensure that individual preferences can be met. These include methods of delivery and format, making it easy to determine which customers receive e-Invoices and which still require printed documentation. “The Hertz invoice portal that Order2Cash has built for us is very intuitive,” says Mr. Muessig.
“We have never had any issues or negative feedback from customers regarding its functionality. If a client is familiar with a web e-Mail service, or internet banking, then they can easily get to grips with the Hertz portal.”
Project RolloutThe project was kicked off in mid-2012 and it was decided that implementing a phased approach, onboarding one country at a time, would make most sense. “Phasing the project as we did allowed us to draw up specific parameters and agreements with each country. This ensured that we could deliver on all their requests, which were very different from one country to another” adds Mr. Muessig.
The UK was onboarded first, going live in January 2013. Over time, the Hertz portal has expanded to currently include the Benelux region, Spain, France and Germany. “As well as the locations, we’ve also been able to add additional functionality to the portal as the project has continued. When we began, we were simply replacing print invoices with PDFs but now we’re including different delivery formats like XML, CSV and Excel, particularly for clients that are invoiced on a monthly basis. We also have the option to send invoices via a number of delivery channels and invoice networks like Tungsten and Basware. In addition, we are sending other document types via the portal, including travel agency commission statements, so its value continues to grow.”
Results“The adoption rate of clients accepting e-Invoicing does vary from country to country,” says Mr. Muessig. “Currently we see around 34% of all customers receiving e-Invoices in France and 55% in the Benelux region. You can compare that to the UK, where over 80% of all customers are now receiving them. One of the great benefits of the portal is being able to quickly update and manage the individual requirements in a quick and straightforward manner.” The Hertz invoice portal now handles millions of invoices per year, providing data and insight into Hertz’s entire billing process, with records stored for all invoices, both print and electronic.
“Working with Order2Cash and building the central invoice portal has resulted in a range of benefits for our company,” says Mr. Muessig. “In 2014 alone we were able to realise a significant cost saving of 25%, but more than that, we have been able to greatly improve the customer experience for many of our clients. Our billing process is much swifter and more comprehensive than it used to be.
Case StudyHertz centralizes billing process across Europe with Order2Cash’s e-Invoicing solutions
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Case StudyHertz centralizes billing process across Europe with Order2Cash’s e-Invoicing solutions
We can offer more options to customers and give them a greater choice in how they wish to conduct business with us. It really has made a difference to our company and how it is perceived within the market.”
• Over 80% of all UK customers now accepting e-Invoices
• 35% in Benelux region, 55% in France
• 25% cost reduction in 2014
• Swifter, more comprehensive billing process now in place
• Enhanced customer experience and improved brand perception
Discover how Order2Cash can transform your business performance by visiting www.order2cash.com or contacting us at [email protected]