NUTRITION CLUB

CODE OF CONDUCT

CODE OF CONDUCT

1.0 The Mission FirstOur mission is the Herbalife mission. It is most important for us to help people discover the incredible results and opportunities from Herbalife products and the Herbalife business. Herbalife delivers results that gradually change your life.

1.1 Treat all prospects with kindness and respect. Avoid harassing behavior at all times. Greet and cordially invite all interested parties to experience the Herbalife opportunity.

1.2 Should a prospect be unable to attend the club at the given moment, a personal written invitation will be extended for the prospect to return at another time. All invitations will be formatted in the same image (color, size, and design) and personalized so the prospect may be directed to the correct operator.

1.3 Should a prospect accept the invitation of an Operator with genuine interest, the entire team will respect the invitation and avoid issuing any further invitations to the prospect for a reasonable time. If the prospect’s interest is not specific, a team member may then make a new invitation.

1.4 All team members must receive all guests entering the Club with hospitality and warmth. It is the responsibility of all team members to ensure all guests receive prompt and efficient attention from the appropriate Operator.

1.5 All guests entering the Club must first be signed in to the Club log book with notation of the Operator’s name attending to the guest. This is provides us with statistics for reporting as well as documentation to clarify any potential disagreement.

1.6 Once an Invitee has accepted and received Club food, they immediately become a direct partner and Customer of the servicing Operator. The Customer name will then be signed into the individual Operator’s notebook along with the details of their daily consumption.

1.7 Should the Operator responsible for a specific Guest be absent, the Guest will be treated as a Visitor by another available Operator, and this will be recorded for the day in the Operator’s individual log book. The Operator responsible for the Guest will then be informed of the visit as soon as possible.

1.8 All team members deliver highest quality service to all Customers whether a direct customer or a Visitor. The most important action is to service them well so they can achieve real results. This requires effective communication with the Guest, so that we may respond effectively to their questions and goals.

1.9 No Visitor can be sold any product other than their individual food for that day.

1.10 If we suspect a guest is already taking Herbalife or already signed, it is our duty to encourage them to continue their journey with the appropriate person who distributes to or sponsors them. We are obliged to respect existing customers or dealers, and avoid buying or selling to people offline.

1.11 Each Operator is individually responsible for maintaining a sufficient inventory of products, and buying directly from Herbalife's distribution center or their own Sponsor in the case of non-wholesalers. This ensures we provide effective care to our members. Work in the Club is prohibited for Operators without products or those attempting to borrow from a teammate.

2.0 The Team Second

All Herbalife members are part of a greater team, and what we do together is for the accomplishment of our mission and advancement of our business. We are committed to building a network nationally and internationally with the same principles and Code of Conduct.

2.1 Study and respect the general rules of Herbalife and particularly those adopted for Nutrition Clubs.

2.2 Always follow and comply with the instructions established by Club leaders and coordinators for the common good of the Club.

2.3 Be friendly and respectful to all people in the Club, whether Distributors or Guests. It is prohibited to disrespect, abuse, use rude language or hurt others feelings.

2.4 NEVER leave a teammate alone who needs help.

2.5 Attend and actively participate in coordination meetings, assessments and team planning events. These are typically held every fifteen days. Participation in the Club, meetings and trainings is an individual requirement, so no one can replace or represent an Operator.

2.6 Know and apply 100% of all agreements made by the team.

2.7 Follow the dress code for each day.

2.8 Promptly pay the agreed amount for keeping and maintaining the Club facilities and team equipment. Payment is due from the 1st to 5th of each month. After the 5th there will be a late fee of $10 per day until the full amount is paid; if not covered within 10 days you will be expelled from the Club.

2.9 We all do our part to maintain a good working environment. Among other things, keep facilities in good condition and keep up with your duties in cleaning the Club. Operators may not bring their children to the Club while they are working.

2.10 Participation is mandatory for all members in their individual roles at meetings, trainings, STS events and Leadership events. The Club will be closed on any day when there is a monthly seminar which is mandatory for all teammates.

2.11 Work hard every day remaining dedicated to working together as a team to achieve our goals.

2.12 Support all teammates in pursuit of their own individual goals as often as necessary.

2.13 A person desiring to join the team as an Operator must meet all requirements, and have approval of the Club Leader. This person will also follow a program of three days dedicated to training and study of the Rules. The student will be assigned a tutor who will guide and evaluate their learning. Only upon completion of the basic knowledge and skills training, on the fourth day, can the student work as a member of the Club.

3.0 The Individual Third

We must adhere to the principle of personal development to grow and excel. Concerted improvement in the service of others is the best contribution to our team, Herbalife and society in general. 

3.1 Always have a dream and a purpose. Believe in your dream, and this will lead you to maintain an outstanding attitude reflected in your entire being including your presentation and personal hygiene.

3.2 Always lead by example with your own personal results, using the products to deliver a powerful message of wellness. Work consistently to achieve optimal health and your ideal weight.

3.2 You must honor a 90-day commitment to your business and the Club team. Contribute to the achievement of all goals and work passionately in the Club to move consistently toward your individual goals, exceeding your organization's average results.

3.3 Always arrive on time for your individual shift, and register in Club log book with your time of arrival and departure.

3.4 Take responsibility for your actions and results. You must have the tools and equipment required for your work and leave behind any unnecessary items that can be lost such as money or valuables.

3.5 Always celebrate when you reach your goals.

3.6 Actions speak louder than words, fulfill everything you say. Do not borrow from your teammates if you are not able to pay immediately.3.7 Do all that is in your power to complete your job.3.8 Maintain direct communication, simple and honest.

3.9 Do not let your emotions cloud the process of solving of a problem.

3.10 Work your business at the Club six days per week with one day of rest. All your attendance must be recorded in the Club notebook for statistics and management of the Club.

3.11 At least three hours of daily work in the Club are required. Similarly it should be noted in the logbook entry for your arrival time and your departure time.

3.12 Apply all necessary hygiene measures. Particularly personal hygiene, hair pulled back and closed shoes.