Title Case, 30pt Calibri Bold, NWH Gray Sentence Case, 30pt Calibri, NWH GrayOutcomes
1
Karen Buckley, MSN, RN-BC, PCCN Mary Anne McNamee, MA, RN-BC
The authors have no actual or potential conflict of interest in relation to this presentation.
9/20/2017 2
Learning Outcomes
The learner will be able to: Identify metrics that track and trend employee
engagement, professional empowerment, and organizational quality.
Describe three hospital-based staff development strategies that engage employees and result in enhanced organizational outcomes.
9/20/2017 3
Quaternary facility of Northwell Health
6 service lines 864 certified beds 1,950 RNs/500 ancillary
support staff employed 82% direct care RNs BSN
prepared 100% leadership RNs
visit
9/20/2017 6
2012 40th %ile
2014 50th %ile
2016 72nd %ile
2012 38th %ile
2014 67th %ile
2016 72nd %ile
91%
39%
Chart1
2012
2013
2014
2015
2016
HAPU
HAPU
256
256
170
56
32
22
Sheet1
HAPU
2012
256
2.4
2
2013
170
4.4
2
2014
56
1.8
3
2015
32
2.8
5
2016
22
To resize chart data range, drag lower right corner of range.
Chart1
2012
2013
2014
2015
2016
2012
565
2.4
2
2013
430
4.4
2
2014
305
1.8
3
2015
318
2.8
5
2016
284
To resize chart data range, drag lower right corner of range.
Chart1
2012
2012
2013
2013
2014
2014
2015
2015
2016
2016
ICU
Non-ICU
69
75
56
82
42
44
31
20
21
20
Sheet1
ICU
Non-ICU
2012
69
75
2
2013
56
82
2
2014
42
44
3
2015
31
20
5
2016
21
20
To resize chart data range, drag lower right corner of range.
Chart1
2012
2013
2014
2015
2016
2012
18
2.4
2
2013
12
4.4
2
2014
8
1.8
3
2015
15
2.8
5
2016
11
To resize chart data range, drag lower right corner of range.
9/20/2017 9
Strategic assessment of eligibility by unit educators
Focus on cohort-style learning to foster peer support and mentorship
Utilization of “no pass, no pay” strategy with ANCC Success Pays™ program
Focus on “Recognition”
32%
Supporting Clinical Advancement of Staff (Clinical Ladder Program for RNs and Patient Care Associates)
Promotes ‘learning culture’ by facilitating continuing education opportunities
Supports performance improvement and research activities
Encourages staff to align unit projects with strategic initiatives
Engages in recognition of staff accomplishments
9/20/2017 11
9/20/2017 12
56% patient care staff engaged in a “champion” group (10 champion groups)
Nurse Educators facilitate: Diabetes Skin CAUTI Hourly Rounding PCA Quality
Recipe for Champion Engagement Success
Maintaining a regularly scheduled meeting agenda Promoting a ‘learning culture’ Educate the experts Utilizing data/dashboard to assess progress toward goals Focusing on evidence-based practice protocols Encouraging peer-to-peer support Supporting activities that promote accountability Listening and responding to champion feedback Embracing innovative ideas Sustaining positive changes
9/20/2017 13
9/20/2017 14
References
1. Harrison, M. (2014). Reducing barriers to nursing certification: an analysis of perceptions and impact of PNCB’s no pass, no pay program. Journal of Pediatric Nursing, 29, 212-219.
2. Rees, S., Glynn, M., Moore, R., Rankin, R., & Stevens, L. (2014). Supporting nurse manager certification. The Journal of Nursing Administration, 44, 368-371.
3. Schaufeli, W.B. (2013). What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Shantz, & E. Soane (Eds.), Employee engagement theory and practice. London: Routledge.
4. Ulrich, D. (1997). Human resource champions. Boston: MA: Harvard School of Business.
9/20/2017 15
Conflict of Interest Disclosure
Driving Engagement through EmpowermentPress Ganey NSUH Employee Engagement Survey Results
Slide Number 8
Slide Number 9
Promoting Specialty Certification
Supporting Clinical Advancement of Staff(Clinical Ladder Program for RNs and Patient Care Associates)
Developing a “Champion Model”
Slide Number 14