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Northcraft Analytics Overview Presentation

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Agenda

• Introductions

• State of IT Reporting

• Northcraft company overview

• Northcraft product and services overview

• Advanced Metrics for IT demonstration

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Northcraft Overview

• Established in 2008

• 2011, 900%+ 2012, 110%+, 2013, 90%+

• Private Company

• Focused on Enterprise IT

• Business Intelligence Applications for IT

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Why Northcraft?

BI Applications Advanced Analytical Capabilities Simple for Anyone

Unlimited User Licenses Quick Implementation

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Advanced Metrics for ITSM – Business Value

• Complete Metrics Collection

• Switch ITSM Platforms

• Shorten Major ITSM Upgrade

• No BI Development

• Keep the Enterprise Architects Happy

• Unlimited Users

• Unlimited Data Sources & Size

• Native SharePoint Integration

• Unmatched Performance & Scalability

6Proprietary and Confidential

Northcraft Analytics Products and Services

Products

• Advanced Metrics for ITSM – BMC Remedy

• Advanced Metrics for ITSM – BMC Remedy On-Demand

• Advanced Metrics for ITSM – ServiceNow

• Advanced Metrics for ITSM – i3 ACD

• Advanced Metrics for ITSM – Cisco UCCE

• Advanced Metrics for ITSM – Avaya

• Advanced Metrics for ITSM – HP Service Manager

• Advanced Metrics for ITSM – HP uCMDB

• Advanced Metrics for ITOM – SolarWinds

• Advanced Metrics for ITOM – BMC BPPM

• Advanced Metrics for ITOM -- MS SCOM

Services

• Analytic Consulting services

• Reporting Managed Services

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Bringing Intelligence to the Business of IT

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What’s in the Collection? IT Metrics Discovery

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What’s Included for the Users?

• Executive Dashboards

• Operational Dashboards

• Dynamic Report Suite

• Web-Based Ad-Hoc & Scheduled Reporting

• Excel-Based Analytical Reporting

Basically, 80% of everything you ever thought about reporting to IT Management, plus support for anything you’d like to add.

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Business Intelligence Applications – Plumbing Information for BI Nerds

What’s Included in the Plumbing?

• Date Translations with time zones and daylight savings

• Field Translations: (e.g. Priority is stored in the database as 1, we

translate that to "Low" for reporting)

• Text Translations: Large block text fields are translated

• Common Area Joins: Data from other views is brought in to

supplement existing information

• Numeric translations: All numeric data is translated to common

numeric data types and time formats

(e.g. time fields begin as integer seconds but result in decimal hours)

• Database field names replaced with user interface field names

Remedy, don't have to learn another data structure – 800

• Data Warehouse: Includes Metrics Abstraction Layer and

documentation

• Cubes with KPIs, Dimensions, Attributes

• Cubes are XML/A compliant for Microsoft, BO, Cognos and Tableau

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Northcraft Architecture

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Customer Success Stories

Replaced BMC Analytics, localBMC customer, formerly largest

Touchscreen Dashboards outside CIO officePlatform for all 2014 IT Goals and Objectives

Stayed with Northcraft in switch from BMC Remedy to ServiceNow

Most stringent security requirements in thefinancial industry, satisfied by Northcraft

Actionable reports made available in days across a global IT implementer at the most sensitive

Government sites

24/7 availability requirement to global organization. KPIs used as drivers for financial bonuses/penalties

in $1B+ construction contractInstalled during merger to report on multiple Remedy environments facilitating integration

Strategic element of largest international services project, used for performance measurement of

multiple vendors and later client

Enforces SOX compliance, funded by the SEC, leveraged Northcraft Analytics to justify

in-sourced L1 Service Desk

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www.northcraftanalytics.com

• Robust Business Intelligence Suite

• Metrics with Business Value

• Integrated with Familiar Technologies

• Quick Path to Value

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Northcraft Analytics LLC 2885 Sanford Ave SW #22340, Grandville, Michigan 49418 - United States (678) 664-ITSM I

info@northcraftanalytics.com

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Sample Customers, different sizes and verticals

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BI Platform Market, Why Did We Choose Microsoft?

Magic Quadrant for Business Intelligence Platforms