“nobody ever listened himself out of a job” -president calvin coolidge
TRANSCRIPT
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“Nobody ever listened himself out of a job” -President Calvin Coolidge
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Importance of good listening skills Four ways to listen Listening spare time Deadly habits of poor listening How to listen well
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Better relationships Better jobs Better understanding Build rapport Shows respect and support
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Appreciative listening (enjoyment) Discrimative listening (singling out) Empathetic Listening (supportive) Critical Listening (evaluate)
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Speak 120-180 words Listen about 6 times as fast We remember 20% of what we hear 85% of all we know is learned by
listening
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Tune out dull topics Faking attention Yielding to distraction Criticized delivery or appearance Interrupt
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Make eye contact Nod your head Lean towards the speaker Don’t interrupt the speaker Repeat instructions Ask appropriate questions