nigel williams
DESCRIPTION
Apresentação no 5º Congresso Ibérico de Estacionamento e Mobilidade | 2014TRANSCRIPT
Quality in Car Parks : The ESPA Award
Quality in Car Parks The ESPA Award
Nigel Williams
Quality in Car Parks : The ESPA Award
What is quality?
Quality in Car Parks : The ESPA Award
Quality in Car Parks : The ESPA Award
What is quality?
Quality in Car Parks : The ESPA Award
ESPA is a Quality Assessment covering
• Design of the car park
• Management & Operation of the car park
Quality in Car Parks : The ESPA Award
Can a customer:
• Find a space easily
• Park their car easily
• Leave their car & pick it up later with peace of mind
• Pay for their parking and exit easily
Quality in Car Parks : The ESPA Award
• Lighting
• Car entry & exit
• Parking area
• Vehicle ramps
• Pedestrian access
• Security equipment, access control, payments
• Wayfinding
• Comfort & Miscellaneous
• Energy & environment
Evaluation categories
Quality in Car Parks : The ESPA Award
Lighting
Quality in Car Parks : The ESPA Award
Car entrance & exit : convenience and safety
Quality in Car Parks : The ESPA Award
Parking area : Easy to park
Quality in Car Parks : The ESPA Award
Vehicle ramps
Quality in Car Parks : The ESPA Award
Pedestrian access
Quality in Car Parks : The ESPA Award
Pedestrian access
Quality in Car Parks : The ESPA Award
Payment
Quality in Car Parks : The ESPA Award
Wayfinding & Signage
Quality in Car Parks : The ESPA Award
A comprehensive system of requirements and scoring for the 10 categories of facilities and services offered to customers
A self-calculating, multi-lingual Excel spreadsheet
Under performance in some categories (above the minimum level in that category) can be compensated by excellent performance in
other categories
Standard Award Total score > 50%
Superior Award Total score > 60%
Quality in Car Parks : The ESPA Award
Quality in Car Parks : The ESPA Award
Mandatory Minimum Conditions
Quality in Car Parks : The ESPA Award
Summary Score Sheet
Quality in Car Parks : The ESPA Award
New ways to improve the Customer Experience
Quality in Car Parks : The ESPA Award
New ways to improve the Customer Experience
Quality in Car Parks : The ESPA Award
Thank You
Acknowlegements photos :
emel, Empark, Lyon Parc Auto, Nualight,
Q-Park, Parcus, Verizon, WPS.
The European Standard
Parking Award