Page 1 Nicole Steele

6475 SW 129 PL, # 404

Miami, FL 33183

305-896-31462

NGSTEELE3@GMAIL.COM

NICOLE STEELE

SUMMARY A highly motivated, creative, reliable, team player, with strong attention to

detail; ability to o multi-task and work under pressure, and effectively

respond to changing situations; possessing a high standard of

professionalism.

SKILLS & ABILITIES Excellent interpersonal skills, ability to build rapport with customers and

colleagues; noted for leadership, volunteering and collaborating with

others. Experience handling money as well as processing POS

Transactions. Proficient in Microsoft programs - Word, Excel, Power Point

and Internet Research.

EXPERIENCE

SERVER, MILLER’S ALE HOUSE

02/2015 TO PRESENT

Responsible for welcoming guests, promoting food and beverage menu, and

serving/delivery food and drinks to guests; present guests with an accurate bill and process

payments in cash or credit cards; verify guest identifications meet minimum age

requirements for consumption of alcohol. Meet health and safety regulations and standards

set by state, federal, and company; assist other servers in nearby sections to maintain clean

sections and provide exceptional service. Maintain and share knowledge of daily and

monthly food and beverage specials/promotions. Responsible for opening and closing

duties.

BANQUET SERVER, STAFFIX

12/2015 TO PRESENT

On-call catering at a variety of venues including La Gorce Country Club; provide upscale

service to country club members. Responsible for customized set up of banquet rooms;

Maintain clean work environment to meet health and safety regulations and standards set

by state, federal, and company. Bartending single mix drinks; wine service, and knowledge -

tastings and discussion.

SERVER, BAHAMA BREEZE

10/2013 TO 3/2015

Welcome guests, develop rapport and create a friendly environment and excellent service.

Promote food and beverage menu, explain food preparation, ingredients and cooking

methods to customers as requested. Verify guest identifications meet minimum age

requirements for consumption of alcohol. Present guests with an accurate bill and process

payments in cash or credit cards. Bus own tables and restock glasses to beverage station

and bar; restock plates to expo line. Assist other servers in nearby sections to maintain

Page 2 Nicole Steele

clean sections and provide exceptional service.

SERVER/TRAINER/HOSTESS/CATERING DRIVER, TONY ROMA’S

5/2010 TO 4/2014

Working as part of a team including managers, hosts, bartenders and backend support staff.

Responsible for welcoming guests, promoting food and beverage menu and

serving/delivery food and drinks to guests. Train staff for new restaurant openings, and

retrain current staff on restaurant procedures and providing superior customer service.

Comprehensive knowledge of Craft Beer, opening and serving wines, and other alcoholic

beverages; provide wine training seminars to staff. Provide various duties as assigned such

as answering phones, taking To Go orders, prepare take out, running food, and maintain

restaurant standards.

BANQUET SERVER/BARTENDER, TWO GUYS CATERING

11/2012 TO 01/2013

Provided exceptional customer service to a diverse clientele, at business functions,

weddings and parties; greeted guests and respond to requests in a friendly and courteous

manner. Prepared and served food and beverage items by following proper food handling

and safety guidelines. Responsible for customized set up of banquet rooms to customer

specifications; assisted chef with preparation of food trays, ensure buffet line is set up and

maintained throughout event. Maintain cleanliness of tableware, equipment and banquet

room during event; ensure all spills and breakage are attended to immediately; promptly

remove dishes as guests complete each course; clean banquet facility after functions.

YOUTH OUTREACH COORDINATOR, NORWICH UNIVERSITY CENTER FOR CIVIC ENGAGEMENT

08/2009 to 11/2009

Mentor and provide leadership to youth 6 -18 years of age in the Northfield community.

Work closely with school administrators, teachers and students. Assist in community events

functions.

EDUCATION NORWICH UNIVERSITY: MILITARY COLLEGE OF VERMONT, NORTHFIELD, VT

Undergraduate: Environmental Science / Corps of Cadets: Naval ROTC

MIAMI KILLIAN HIGH SCHOOL, MIAMI, FL

FREEPORT HIGH SCHOOL, FREEPORT, NY