nhs quality conference - jonathan bostock
DESCRIPTION
“It’s your NHS – a community of influence” Jonathan will announce the imminent arrival of healthcare’s largest community of influence targeted at engaging over 100,000 people passionate about the future of healthcare in the UK. It’syourNHS.NET will provide the space for providers and commissioners to engage and work collaboratively with service users in a true co-produced environment.TRANSCRIPT
Introducing It’s your NHS
COMMUNITY OF INFLUENCE ACROSS HEALTHCARE
• Regular engagement of the public and professionals
• Supports collaborative working across agencies
• Shared evidence and resource
• Recognises participation
• Provides a true co-production environment
• Reduces costs, saves time and increases efficiencies
What professionals tell us
How important is it for the public to be involved in shaping local healthcare services? (Professionals view)
0 10 20 30 40 50 60 70 80
Very important
Important
Neither/Nor
Not important
Don't Know
What the public tell us
How interested are people in being involved in shaping local healthcare services? (Public’s view)
0 10 20 30 40 50 60
Interested
Not interested
Don't Know
What professionals tell us
How important is the patient voice in shaping your organisation's healthcare strategy? (Professionals view)
0 5 10 15 20 25 30 35 40 45
Very important
Important
Neither/Nor
Not important
Don't Know
What professionals tell us
How do you rate your local healthcare's ability to listen to and act on the patient's voice? (Professionals view)
0 5 10 15 20 25 30 35
Good
Neither/Nor
Poor
Don't Know
What professionals told us
How do you rate your local healthcare's ability to listen and act on views of people not often heard? (Professionals view)
0 10 20 30 40 50
Good
Neither/Nor
Poor
Don't Know
What professionals tell us
What has to change for the patient and public voice to be heard?(% of professionals who said ‘Change a Lot’)
• A genuine culture of engagement across healthcare (78%)• All involved in healthcare to agree to a joined-up engagement
strategy (73%)• Better communication between healthcare
providers/professionals (60%)• Easier and quicker collection and feedback of patient
engagement findings (57%)
What the public tell us
What has to change for the patient and public voice to be heard?(% of the public who said ‘Change a Lot’)
• More joined up decisions by those in positions of responsibility (73%)
• More examples of how engaging people makes a difference (70%)
• A genuine culture of engagement across healthcare (64%)
What the public tell us
“The NHS has to make a major shift in its thinking by engaging more with the patient and the public. The patient is at the sharp end of things. People at the top have to come down to where the action is, engage more and interact more.”
– Member of the public
TogetherWeCan Communities
TACKLES ENGAGEMENT DIFFICULTIES
• Lack of interest and lack of concern
• ‘My views don’t make a difference’ ‘I never hear back’
• The moments gone
• Always the usual suspects that engage
• I’m far too busy
My VoiceWorkspace
InfluencersProfessionals
Commissioners
Providers
Public
COMMUNITIES OF INFLUENCEHEALTHCARE
HOUSINGCOMMUNITY SAFETY
EDUCATIONPUBLIC SERVICES
STAKEHOLDERS AND COMMUNITIES CONNECTED
It’sYourNHS
Together Safe
Young People Speak Out
Together Residents
Together Cities
… and your community?
CommunityWorkspace
My Voice
(100,000 Year 1 estimate)
(10,000 Year 1 estimate)
Communities Of Influence
My Voice
Personalised space forpeople to havetheir say and influence.
Community focussed.
CommunityWorkspace
Project bank
Resource library
Shared events
Shared projects
Full suite of engagement tools
Chat area
Example 1
EMPOWERING VULNERABLE CHILDREN - Aberdeenshire
• Inter-agency involvement at outset within workspace.
• Social workers download engagements onto tablets
• Service Users as young as 5 personally complete on-line or off-line. They select the ‘look and feel’ of My Voice.
• Narrative is compiled and story builds over time and held in searchable but secure access rights environment.
My Voice
What’s Happening
Activities for me including surveys
Customisable Avatar
Storyboard report
Reports
Search service users by Activity/Team
View progression
Downloadable Q&A Report
Downloadable Narrative Report
Example 2
Wrexham Local Service Board - TogetherWeCan
• Inter-agency commitment to use a common workspace and build and share evidence. Supports own branding interests.
• Council, Health, Police, Fire & Rescue, Voluntary sector all share one engagement platform.
• Alerts well in advance of engagements and events so costs and workload can be shared and time reduced.
• Communities of Influence being recruited.
