SuccessFactors | BPO Services

NGA Human Resources and SuccessFactors concluded an agreement to provide HR Business Process Outsourcing (BPO) services to SuccessFactors customers covering the full breadth of HR processes and the full depth of HR service delivery – from Tier 1 call center services to system services.

For over a decade, NGA has provided BPO services in the HR, Payroll and Talent Management space to organizations operating in an international environment. Our implementation and service models have been instrumental in the partnership with customers, helping them establish best-practices within their Human Resources function.

With the rise of SaaS based solutions, NGA has introduced cloudsourcing combining HR BPO services with cloud technology (aka BPaaS). This new model allows organizations to benefit from rapid technology innovation, integrated application support and maintenance, and high-quality HR services in 25 languages.

Organizations adopting cloudsourcing can easily:

• Streamline, automate and standardize HR processes across boundaries • Reduce operational costs by delivering benefits of scale • Help to ensure governmental compliance • Improve employee effectiveness, experience and satisfaction • Enable flexibility in delivering HR related tasks to employees • Focus on core competences to achieve business goals

As a SuccessFactors customer, you can rely on a wide range of BPO services powered by the Employee Central module:

Service Center Management • Tier 1 & 2 support • Policy & Procedures • Basic navigation

Workforce & Data administration • Employee transactions • Benefits enrollment • On- & offboarding

System Services

• Interfaces • Ad hoc reporting • Application modification • TPV Mgt & integration

Payroll Processing

• Gross-to-net processing • Garnishment administration • Tax & print • Localization & support for 100+ countries

Value add services

• Talent Administration • Learning and Recruiting Administration • Compensation Planning & Administration • Global Mobility Administration

These BPO services are offered in a flexible service delivery model that fits your organizational needs ranging from processing services over managed services to comprehensive HR BPO.

Cloudsourcing: Adding Service to SaaS

NGA Human Resources is a global leader in helping organizations transform their business-critical HR operations to deliver more effective and efficient people-critical services.

We help our clients become better employers through smarter, more streamlined business processes - to save money, manage employee life cycles and support globally connected, agile organizations. This is how NGA makes HR work.

What sets us apart is The NGA Advantage. It’s a combination of deep HR expertise and insight, advanced technology platforms and applications and a global portfolio of flexible service delivery options.

www.ngahr.com