next generation business intelligence for profitable hotel ... · next generation business...
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Next generation
business intelligence
for profitable hotel
distribution
Leverage intelligence from integrating fragmented pieces of information across the
organization to sell profitably
Dynamic industry
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Consumers search for
hotels in multiple ways
& on multiple devices
Multiple choices
Purchasing decision is
dynamic and based on
various factors
Deep dive analysis required
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Consumer
behaviour
Market
dynamics
Channel
Performance
Revenue
management
Booking
pattern
However today such business intelligence is limited
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Not a profitable
strategy
Competitor
pricing
Analysing only one
component will not be
efficient
Silos of information
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An individual
analysis of each
function does
not really show
the truth
Online booking boom India
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Market study by RezNext
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Forecasting revenue
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forecast revenue based
on market segment
base it on room type project
revenues depending
on their rate categories
mentioned
that they forecast
revenue based
on length of stay
22% 16% 14% 12%
Forecasting revenue
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do not use any substantial metric or
method to forecast revenue
12%
Looking at multiple areas / function
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forecast revenue
patterns based on multiple factors
23%
Arriving at the pricing strategy
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Discounted
pricing
45% hoteliers adopt
discounted pricing
to drive bookings to
their property.
Competitor
pricing
27% Base this purely
on competitor pricing.
Focus to move from revenue to profitability
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Revenue Profitability
Fragmented Integrated
Old market segmentation New market segmentation
Single source of truth
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Move from
fragmented pieces
of information
to unified data
intelligence
strategy
RezNext survey
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Revenue intelligence Channel performance
Marketing programs Distribution
strategy
55% Stated that
an integrated
analysis was
most important
Integrated analysis
Seamless flow and interaction between 4 main functions
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respondents mentioned that seamless flow of information between reputation, rate, marketing
and channel management functions was important and that this interaction had to be analysed
Reputation
management Marketing
Rate
programs
Channel
management
64%
Track your reputation
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Positive feedback to be
promoted
Feedback to be
worked on
Service is not positioned as a
differentiator. Seeks remedial
measures from room service
can offer the room type
at higher price
Can consider an increase in price
across the hotel offerings
Marketing function
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Reputation programs
Revenue management
Marketing program
Define market
segmentation
go to market strategy
High margin available
High market
penetration
Segment by
high price sale
High margin available
High market
penetration
Segment by
high price sale
Pricing/rate programs
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Marketing recommendations PRICING
Impact of discounts on
bottom line product velocity
Channel management
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Rate recommendation Channels 316
116
200
200
50
The industry needs next Gen BI that can provide a holistic view of operations with seamless flow of information
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Thank you www.reznext.com
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