Newsletter

Caremark (Slough & South Bucks) January – March 2016

ISSUE 5

Newsletter

Congratulations!! Carer of the Quarter

Many congratulations to Rosie for winning

this award from her colleagues.

Rosie has been with us for over 2 years and is a valuable member of the Care Team. Rosie

is a Windsor carer and has a wealth of experience dealing with a variety of clients. She also works in Wraysbury and Datchet and enjoys working in the different areas.

We always find Rosie to be cheerful, friendly and sensitive to her client’s needs. Rosie is a good team player and always helps us with extra work and will always go that little bit

extra!

Many clients have commented that they look forward to seeing Rosie as they find her approachable, bubbly and very caring.

Well done Rosie and enjoy spending your £50.00 Debenhams Vouchers!!

Cheerio!!!

A sad farewell to Jacqui Caldwell!!!

Jacqui joined us in 2011 it has been an immense pleasure to have Jacqui working for us. She has shown passion, commitment and above all, her

natural caring nature has shone. Her dedication to our clients has made a positive impact on her

clients and the company.

Some of Jacqui’s clients have commented and that they found Jacqui “very caring, she always listened

and always offered support and encouragement. We will miss her!”

While her lovely presence will be missed at

Caremark, the great job she did here ensures that she will not be forgotten anytime soon.

We will miss you very much, but wish you all the

best for the future!!!

Thank you for everything!!!

We know that the end of 2015 and January 2016 has been especially difficult with clients passing away, going into hospital/respite, creating gaps in carers rotas. As you know, these things cannot be helped – we do not like this either. We would like to thank you so much for working with us during this time and rest assured, we are working very hard to limit the impact it is having. Your patience, understanding and continued support is invaluable.

I have been working for Caremark for over 2 years now. I came with some experience in care as I worked for a care company prior to joining Caremark. I really enjoy working here as each day is different and I am faced with different challenges. All my clients are lovely to me and appreciate me!!!

I am a qualified hairdresser and beauty therapist, which I still practice in my spare time. When I have the opportunity I like to escape from my busy life and visit my family in Devon. Devon is perfect as it offers relaxation, beautiful beaches, history and much more!!!

SUPER

A neighbour of one of our clients called me, as they were concerned about her wondering around in a car park near her home. As I was unable to contact the

family I informed the neighbours I would be on my way. When I arrived I found her distressed shouting, “Help me.” All her clothes were covered in faeces; it was running down her legs. We took her into her home, while I washed and changed all her clothes her neighbours called 111 as she was feeling poorly, confused, dizzy and sick. She kept having loose motions and going to the toilet. We received a call back from a doctor who informed us it would take 2- 3 hours for a home visit. I eventually contacted 999 as my concerns for the client grew, she was becoming increasingly confused, dizzy and at times unresponsive. While I was cleaning the client up for the fourth time, the paramedics arrived. They did the normal observations on her and decided to take her to hospital, as she needed medical intervention. I ensured the client was well wrapped and prepared an overnight bag for her to take with her. After the paramedics left, I stayed on to clear up and check her home was safe before leaving.

60 seconds with a Care & Support Worker

We are now changing the way Carers are writing their log entries on all double-handed calls. At Caremark we are continuing to strive at

improving our ways of working to ensure a safer and transparent recording procedure.

This is the new procedure: -

If one Carer is writing the log entry, please just write what tasks you have completed. If you

have witnessed the second carer’s tasks, you can write these down too. Please sign the log sheets as normal.

The second Carer then either completes their part of the log entry, writing down the tasks they have carried out OR they MUST read what the first carer has written down and if they agree

with the information – please sign with your signature also.

As well as both your names appearing on the Log Sheets- both your signatures have to

appear also.

Your feedback regarding this new procedure will be appreciated, please let the office know so we can make any further adjustments.

Preparation time

30 minutes to 1 hour

Cooking time

Less than 10 minutes

Ingredients

85g/3oz caster sugar

150g/6oz butter,

chopped, plus extra for

greasing

150g/6oz dark chocolate

(70% cocoa solids)

roughly chopped

3 free –range egg yolks

1 tbsp. plain flour

double cream, to serve

(optional)

Method

1. Preheat the oven to 180C/350F/Gas 4. Grease 4 small

dariole moulds or individual pudding basins.

2. Place sugar, butter and chocolate into a heatproof bowl over a pan of simmering water.

3. Heat very gently until the butter and chocolate have melted, then removes from the heat.

4. Whisk together until combined. 5. Add the eggs yolks and whole eggs and beat well. 6. Fold in the flour. 7. Pour into the dariole moulds or pudding basins and

place in the fridge to chill for at least 20-25

minutes.

8. Remove for the fridge and place onto a baking tray. Put straight into the oven and cook for 8-9

minutes

9. Allow to rest for a minute or two, then turn out onto individual serving plates. Serve with

a dollop of double cream, if you like.

Gooey Chocolate Fondant Valentines Dessert

Caremark (Slough & South Bucks) Unit G1, Ground Floor,

Fair acres House, Dedworth Road, Windsor, Berkshire, SL4 4LE

Telephone: 01753 201 116 Email address: slough@caremark.co.uk Web Address: www. caremark.co.uk

The greatest of thanks to Anne, Who went over and beyond her duties as a Supervisor in helping auntie yesterday. I was so pleased that she was there and she did as much as she did in the emergency, which materialised. Auntie's neighbours were equally impressed with the manner in which she dealt with the situation and would be delighted to act as a referee for Caremark in their praise for Anne. She handled the situation with the greatest of ease and professionalism. We as Auntie's family are extremely grateful, so thank you very much Anne. Mrs. S.H (niece of client - Miss J.F) Dear Rosie, thank you for all your help and kindness you showed Mrs. P. S. With best wishes Ms. C T (friend of client) & Ms. A M (niece of client) Thank you to Sinead for working so well with me, I am so happy that she helps me and I am very impressed with her work, thank you very much. Mr. M.P (client) Dear Caremark, thanking you all for the service that you have provided over the past year in helping my sister to obtain a quality of life. Hoping that you all have a Merry Christmas and a Happy New Year! Mr. F N (Brother of client Miss M. N) To everyone at Caremark, thank you for everything you all did whilst looking after my mum. I am really grateful as you all made a difficult time so much easier. Best wishes!! Mr. G C (son of client - Mrs. S. C) and Daisy (family pet) To Everyone at Caremark, Thank you so much for the excellent care!! Love and best wishes! Miss L S (Client) and Ms. B W

At Caremark we take pride in providing a high quality of care for our clients. We treat

our clients with sensitivity, creativity, respect, and enhance their rights and dignity by

supporting and enabling them to live the life they want.

Below are a few accolades from satisfied customers.

Telephone: 01753 201 116 Email address: slough@caremark.co.uk Web Address: www.caremark.co.uk

February Veronica Kypros Sue Scanlon Sinead Sandhu

January Kamra Hodges Manju Dhillon Michelle Flanders Rosie Braggins

March Helen Azanu Suzie Rolls Victoria Spark Toyin Adesina

R.I.P

This year we saw some of our dear and much loved

clients passing.

Mrs J. C – Windsor Mr J. S – Maidenhead Mr S. P - Maidenhead