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NEWFOUNDLAND AND LABRADOR TOURISM OPERATOR PORTAL PORTAL USER GUIDE NL Tourism Operator Portal Team Department of Tourism, Culture, Industry and Innovation P.O. Box 8700 St. John’s, NL A1B 4J6 NLTourismOperatorPortal.com [email protected] 709-729-5599 (Portal) 709-729-2835 (Licencing Accommodation/Campgrounds) 709-729-2976 (Occupancy Accommodation/Campgrounds) 709-729-6857 (Outfitting) November 29, 2018 .

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Page 1: NEWFOUNDLAND AND LABRADOR TOURISM OPERATOR … · 2018-11-29 · NEWFOUNDLAND AND LABRADOR TOURISM OPERATOR PORTAL PORTAL USER GUIDE NL Tourism Operator Portal Team Department of

NEWFOUNDLAND AND LABRADOR

TOURISM OPERATOR PORTAL

PORTAL USER GUIDE

NL Tourism Operator Portal Team

Department of Tourism, Culture,

Industry and Innovation

P.O. Box 8700

St. John’s, NL A1B 4J6

NLTourismOperatorPortal.com

[email protected]

709-729-5599 (Portal)

709-729-2835 (Licencing Accommodation/Campgrounds)

709-729-2976 (Occupancy Accommodation/Campgrounds)

709-729-6857 (Outfitting)

November 29, 2018

.

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TABLE OF CONTENTS

WHAT IS THE NEWFOUNDLAND AND LABRADOR TOURISM OPERATOR PORTAL 4

Communications from NL Tourism 4

REQUIREMENTS FOR LISTINGS 4

Is your business eligible for a listing? 5

Tourism Assurance Program (TAP) 5

Tourist Establishment Licence - Accommodations, Campgrounds and Outfitters Only 6

Occupancy Statistics Reporting 7

PREPARING TO USE THE PORTAL 7

AT A GLANCE: HOW TO APPLY, RENEW AND UPDATE 9

PORTAL BASICS 10

CREATING AN ACCOUNT 15

Verify your Email 16

Change of Ownership or Organization Name 18

Add Off-Season Contact Information 18

RENEWING 18

Deadlines 18

Tourist Establishment Licence - Renewal Requirements 19

APPLICATION STEPS FOR APPLYING/RENEWING AND UPDATING 20

New Business - Select Business Category 21

Descriptions 21

Location and Season Dates 23

General Business Information 24

Online and Social Media 25

Rates 26

Electronic Payment 26

Capacity Description 27

Insurance 27

Accessibility 27

Products 28

Amenities 28

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Support Documents 28

Images 29

Submit your application 31

HOW TO SUBMIT YOUR APPROVAL DOCUMENTS FOR LICENCING 32

HOW TO PRINT YOUR LICENCE 32

TRAVEL OFFERS, PACKAGES AND EXPERIENCES 33

OCCUPANCY/STATISTICAL REPORTS 39

Accommodations and Campground instructions 40

Enter your reports. 41

Occupancy Report Definitions 43

Outfitter instructions 43

Enter your reports 45

HELPFUL HINTS WHEN WRITING BUSINESS LISTINGS 46

EXAMPLES OF DESCRIPTIONS 47

FAQs 49

CATEGORY AND PRODUCT DEFINITIONS 51

Accommodations 51

Parks and Campgrounds 51

Attractions 52

Festivals and Events 54

Tours 55

Shopping 56

Food and Beverage Establishments 57

Outfitters 58

Non-Resident Inbound Province-wide Tour Operators 59

Transportation Service Providers 59

Visitor Services 59

Travel Offers, Packages and Experiences – Definitions & Criteria 59

Hunting and Angling Packages – Definitions & Criteria 62

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WHAT IS THE NEWFOUNDLAND AND LABRADOR TOURISM OPERATOR PORTAL

The Newfoundland and Labrador Tourism Operator Portal is an online tool that allows tourism

operators to:

● apply, edit and renew your own Business Listings and Images;

● submit Travel Offers/Experiences and Packages;

● apply and renew your Tourist Establishment Licence (Accommodations, Campgrounds

and Outfitters only);

● submit your occupancy statistics (where required).

You can log in to the Portal to access your information at any time throughout the year to: (1)

check on the status of your application; (2) ensure your website listing(s) is current and correct

online; (3) submit your occupancy statistics.

Each year, you must use the Portal to renew your listing(s) and Tourist Establishment licence(s)

to continue operating under the Tourist Establishment Act and to be included in the

Newfoundland and Labrador Tourism marketing initiatives such as business listings online

and/or in the Traveller’s Guide.

Communications from NL Tourism Email is the primary channel to receive communications from Newfoundland and Labrador

Tourism (NLT). Tourism operators registered with the NL Tourism Operator Portal will

automatically receive emails.

Through email, you will receive important notices such as deadlines for renewing your business

listings, Tourist Establishment Licence(s), statistical/occupancy reports, deadlines for marketing

initiatives like ads in the Traveller’s Guide and packages/experiences ads on

NewfoundlandlandLabrador.com.

Emails will be addressed from [email protected], NLPortal-

[email protected], and [email protected]. Add these emails to

your contact list to ensure they arrive in your inbox and not in your spam/junk folder.

REQUIREMENTS FOR LISTINGS

Listings are designed to bring the most important information about your business front and

centre for travellers. Tourism operators must provide their business information to NL Tourism

through the Newfoundland and Labrador Tourism Operator Portal. The Portal uses this

information to publish business listings online and/or in the Traveller’s Guide.

Only businesses whose physical addresses within Newfoundland and Labrador will be able to

list within the Portal. Exceptions are: Non-resident In-Bound Tour Operators and certain In-

bound Transportation Providers servicing Newfoundland and Labrador.

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A business’s physical location, headquarters, watershed (Outfitters only) will determine which

community/region the listing will appear in on our website. No alternative community can be

selected. If a business has no physical address and only has a P.O. Box, it will not be listed.

Is your business eligible for a listing? The following types of businesses are eligible for listings in the NL Tourism Operator Portal:

Business Types Online Listing Travel Guide Listings

Submit/Edit Listings via Portal

Accommodations NewfoundlandLabrador.com Yes Yes

Parks and Campgrounds

NewfoundlandLabrador.com Yes Yes

Attractions NewfoundlandLabrador.com Yes Yes

Festivals and Events NewfoundlandLabrador.com Yes Yes

Tours NewfoundlandLabrador.com Yes Yes

Shopping NewfoundlandLabrador.com Yes Yes

Food & Beverage Operators

NewfoundlandLabrador.com No Yes

Hunting and Angling Outfitters

HuntingNewfoundlandLabrador.com AngingNewfoundlandLabrador.com

No Yes

Non-resident In-bound Province Wide Tourism Operators

NewfoundlandLabrador.com No Contact Portal Team

Transportation Providers

NewfoundlandLabrador.com (Basic Listings)

No Contact Portal Team

Visitor Information Services

NewfoundlandLabrador.com (Basic Listings)

No Contact Portal Team

There are category and product options under each business type (e.g. under Tours, you’ll

select the category and the product that applies like ‘Day Tours’ and ‘Whale Watching Tour’).

Please refer to the Category and Product Definitions section of this User Guide for a full list of

options.

All Portal submissions/applications will be reviewed individually to ensure businesses meet all

requirements. Newfoundland and Labrador Tourism reserves the right to refuse any applications

that do not meet requirements.

Examples of businesses generally not eligible are: standard retail establishments (e.g. grocery

stores, hardware stores, pharmacies); organizations, groups, clubs, and online only businesses.

Tourism Assurance Program (TAP)

All tourism businesses wishing to participate in Newfoundland and Labrador partnership

initiatives, such as NewfoundlandLabrador.com, HuntingNewfoundlandLabrador.com,

AnglingNewfoundlandLabrador.com, and in the annual Traveller’s Guide, must meet the

Tourism Assurance Program (TAP) minimum standards, as established by the tourism industry.

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Please visit Hospitality Newfoundland and Labrador to ensure that you meet these minimum

standards to be considered TAP approved www.hnl.ca/resources/category/tourism-assurance-

plan/

The five minimum standards are:

● The ability to communicate and receive messages from customers by telephone, email and an online presence; and at a minimum accept credit, debit payment and or electronic payment; and respond to inquiries on a daily basis.

● Possess and maintain all valid licences, permits and other regulatory requirements to operate a business in this province.

● Maintain current and sufficient levels of liability insurance. Proof of insurance must be provided.

● Must promote actual experiences or services being offered to the consumer.

● Must be in good standing with Tourism Assurance Plan’s complaints procedure.

Tourism Assurance Program (TAP) approval is not required to obtain a Tourism Establishment

Licence. Accommodations, Campgrounds and Outfitters who want a license but do not want

TAP approval must contact the Portal team to apply and renew for their license rather than use

the Portal.

Tourist Establishment Licence - Accommodations, Campgrounds and

Outfitters Only

Accommodations, Campgrounds and Outfitting Operators must meet the requirements for

Tourist Establishment Licence to operate. They will use the Portal to apply for new licences,

annually renew their Tourist Establishment Licence and submit their occupancy/annual

statistical reports.

Accommodations and Campgrounds: Licence renewal and business listings renewal begins

on April 1 and must be submitted by May 31 each year. No rate changes will be accepted once

submitted.

To complete your licence renewal for next year the following must be up-to-date by August 28:

1. Your occupancy records for the current year must be submitted up to and including July.

2. Your Canada Select / Camping Select file.

Outfitters: Licence renewal and business listings renewal begins November 1 and must be

submitted by March 31 each year.

To complete your licence renewal for next year the following must be up-to-date by March 31:

1. Your main lodge statistical records must be submitted for the previous year.

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Occupancy Statistics Reporting

Accommodations, Campgrounds and Outfitters submit their occupancy/annual statistical reports

as a Tourist Establishment Licence requirement. The accumulated results from all operators is a

critical source of information on the trends, performance and the economic impact of the

Tourism Industry regionally and provincially.

Learn more

The following documents are available on the Department’s website

(https://www.tcii.gov.nl.ca/tourism/tourism_marketing/tour_est_lic_req.html).

Accommodation Licencing Requirements

Campground Licencing Requirements

Outfitter Licencing Requirements

Occupancy Statistics Reporting Form – Accommodations and Campgrounds

Annual Statistics Reporting Form – Outfitters

PREPARING TO USE THE PORTAL ● Add NL Tourism email addresses to your contacts: You will be receiving important

email notifications from NL Tourism regularly, concerning deadlines, your account,

business listings, licence, statistical reporting, marketing opportunities, etc. To ensure

you do not miss an important deadline or announcement, add the following email

addresses to your email contact list so that these emails are delivered to your inbox

rather than your spam box. [email protected],

[email protected] and

[email protected].

● Bookmark NLTourismOperatorPortal.com for easy access to the Portal.

● Time out: For security purposes, your Portal session will time out after 30 minutes of

inactivity. Plan accordingly and hit the Save As button to save your progress.

● Be prepared: One business renewal can take approximately 20 minutes to complete.

Please consider this when scheduling time to update your listing(s).

● For your business listings, have the following ready before you start:

○ latitude and longitude map coordinates of your business’ physical location in

decimal degrees. Useful websites to find your coordinates are iTouchMap and

Google Maps;

○ descriptions of your business. Accommodations, campgrounds, attractions,

tours, events and shops have a 200-character Traveller’s Guide description and

a 500-character website description (includes spaces and punctuation).

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Food & Beverage listings have a 500-character website description. Outfitters

have two 500-character website descriptions; one for angling and one for

hunting;

○ insurance agency and policy number;

○ contact, social media and booking information;

○ pricing information;

○ Building Accessibility Number from Service NL for building only.

○ 5-images for each business. Outfitting, primary/main lodge only)

● When applying for a new Tourism Establishment License, have the following

approvals ready (does not apply to Outfitting)

○ Fire and Life Safety Plan Review and Building Accessibility Registration from

Service NL;

○ Fire Inspection Approval;

○ Municipals Approval and/or Service NL Environmental Health Approval

○ Canada Select confirmation of inspection and fee payment;

● To renew your Tourism Establishment License, your occupancy/annual statistics

must be up-to-date in the Portal.

● For your occupancy statistic submissions see Occupancy Reports section of this User

Guide for instructions.

● For your travel offer/experience/package listings have the following ready:

○ package title

○ 500-character description

○ one image

○ package locations

○ pricing

○ terms and conditions

○ contact and booking information.

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AT A GLANCE: HOW TO APPLY, RENEW AND UPDATE

Applying: New Businesses

Check that your Business is Eligible

Accommodations, campgrounds, attractions, tours, shops, events, food, beverage operations and outfitters located in Newfoundland and Labrador can apply for a business listings and Tourist Establishment Licence (accommodations, campgrounds and outfitters only) See ‘Requirements for Listings’ and ‘Categories and Product Definitions’ for eligibility.

Create an Account and Verify Email on the NLTO Portal. Click “Login/Register’, then ‘Create an Account’. Follow the instructions to verify your account.

Enter Business Details

Login and click ‘Apply for a New Business listing’. On the next few screens, enter business details, descriptions, location, and extra information such as images and travel offers and experiences. New accommodations, campground and outfitters can upload their licence requirements documents.

See ‘Preparing to Use the Portal’ and ‘Applications Steps for Applying/Renewing and Editing’.

Renewing: Existing Businesses

Login to Renew

You will be notified by email when the

renewal opens. You must renew annually.

Accommodation, campgrounds, tours, shops, festivals, food, beverage and attractions - renewal begins April 1 and ends May 31. Outfitters - renewal begins November 1 and ends March 31. .

Review your Business Details

During the Annual Renewal period, a renewal section will appear on the Home page. Scroll down and click ‘Renew” to the right of your business name. On several screens, you will review your business details, descriptions, location, and add extra information such as images and travel offers and experiences. Make edits where necessary for next year’s listing.

Enter Occupancy Statistics

Accommodations, campgrounds and outfitters must enter their occupancy/annual statistics as a requirement to renew their licence. From the Home Page, scroll down to view the Current Year section and click ‘Update’ to submit occupancy/annual reports for the current/previous year.

Approval The Portal Team will review your application. You will be notified through email when the business listings and licence (if applicable) has been approved. epending upon your business type and you have met the publication deadline, your listings will appear online when approved and will appear in the next issue of the Traveller’s Guide.

Updating/ Editing your Website Listing Once your website listing is live, you can update it yourself at any time of year through the Portal.

Submit Occupancy/Annual Statistics Accommodations, campgrounds and outfitters can enter their reports any time prior to the deadline.

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PORTAL BASICS Below are some of the basic concepts and processes on the NL Tourism Operator Portal.

Operators should become familiar with them.

● Navigation: Once you log-in to the Portal, the Home Page will display your existing

business listing(s). You’ll see navigation buttons to view your Account Information,

History, Travel Offers; and add/apply for a New Business listing.

When Updating and Renewing, the navigation will include the following selections:

Submit Occupancy, Licence Document Download, Update Location/Season and Support

Documents.

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● Updating a business listing: Scroll down to view the Current Year section and click

‘Update’ to edit your current online listing(s) and/or submit occupancy reports (if

required). You can update at anytime.

● Renew: Each year, you must renew your business listing(s) whether you make changes

or not. Accommodations, campgrounds and outfitters must also renew their Tourist

Establishment Licence. During the Annual Renewal, the Renewal Section will appear on

the ‘Home’ page. Scroll down and click the ‘Renew’ button to begin the renewal for your

business listing. Operators will be notified by email when the Renewal process opens.

When you can renew:

● Accommodation, campgrounds, attractions, tours, shops, festivals, events, food

and beverage establishments - renewal opens April 1 and closes May 31.

● Outfitters - renewal opens November 1 and closes March 31.

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● Understanding Status and Actions on Homepage: Existing businesses will see a

complete listing of all their business listings on the Home Page. Each business will have

a Status and Action button.

Status:

○ Renewal Incomplete: You have yet to finish the application to renew your

business listings (or Tourist Establishment Licence, if applicable).

○ Renewal Approval Pending: You have submitted the application to renew your

business listings (or Tourist Establishment Licence, if applicable) but it has yet to

be approved by NLT.

○ Active-TAP Approved: Your application has been approved. Business listing is

appearing on NewfoundlandLabrador.com or one of the outfitting websites.

Business is TAP Approved

○ Active – Non-TAP Approved: Accommodations, Campgrounds and Outfitters

only. Your Tourist Establishment Licence application has been approved but the

business is not TAP Approved. Business listing is not appearing on

NewfoundlandLabrador.com or one of the outfitting websites.

○ Application Incomplete: An incomplete application for a new business listing.

You have yet to submit to NLT for approval.

○ Application Pending: An application for a new business listing has been

submitted to NLT but has not been approved yet.

Actions:

○ Renew: Click to complete your renewal listing.

○ Update: Click to update your business listing, licence application, images, and

occupancy reports.

○ Continue: Continue to complete your submission.

● Submit Occupancy/Annual Reports: Accommodations, campgrounds and outfitters

only. Before you renew your licence and business listing(s) for “Next” year, you must

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submit occupancy statistics for the “Current” year. Scroll down to the ‘Current Year’ to

update your occupancy statistics. Return to ‘Home’ page to renew.

● Required fields: Throughout the online application there are required fields that you

must fill in to complete your submission. Included are the requirements for the Tourism

Assurance Program (TAP).

Since accommodations, campgrounds and outfitters can be licenced without being TAP

approved (thus opting not to be listed in the Traveller’s Guide and on tourism websites)

you must contact the Portal Team at renewal time for an alternate renewal method as

you will be unable to use the Portal.

● Save for Later: The ‘Save for Later’ button allows you to save your progress to come

back later and finish and submit your application. Required fields must be filled in before

you can ‘Save for Later’. If you do not have the information available, you can add ‘TBD’

to the required field (text fields only) and click ‘Save for Later’. Do not submit your

application until you have all the information for those required fields. Your application

will be returned to you for completion; and this will cause unnecessary delays.

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● Hints and Rules: Throughout the Portal you will see symbols (e.g. ?) or ‘Click here for

instructions’ to indicate there are hints or rules for certain fields. Click on those to view.

Examples:

● Updating or renewing more than

one business listing: If you have more than one

business listing, each listing will require a renewal. After each business has been

renewed, return to ‘Home’ page and follow the same steps through the Portal for all your

business listings.

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CREATING AN ACCOUNT An Account has already been created for existing tourism operators; if you are a new operator,

you will need to Create an Account.

Visit www.NLTourismOperatorPortal.com and click “Login/Register”. On the next page, click

‘Create an Account’.

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Create an account by entering your details. The account information you submit in this section is

for administrative purposes only and is not published in the Traveller’s Guide or on

Newfoundland Labrador Tourism websites. It will be used by Newfoundland and Labrador

Tourism and tourism partners such as Destination Management Organizations to contact you.

Click ‘Submit’.

Verify your Email Once you submit your account Information, you will receive an email (from NLportal-

[email protected]) containing a verification code. Return to the Portal, click “Verify Your Email

Now’. Follow the instructions on the email and in the Portal to verify your account. Login and

click ‘Apply for a new Business Listing” and begin your application.

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Change of Ownership or Organization Name

Existing operators, wishing to change the Owner or Organization Name on their account, must

contact the Portal Team to request a change in ownership.

Add Off-Season Contact Information

To ensure Newfoundland and Labrador Tourism will be able to contact you by phone or mail at

your secondary/off-season location, please return to the Account Information page once you

have finalized the Registration Process and submit the secondary/off-season phone number,

address and applicable dates in the appropriate fields or contact the Portal Team with your

information.

RENEWING Each year, you must use the NL Tourism Operator Portal to renew your business information to

continue inclusion in the Newfoundland and Labrador Tourism marketing initiatives such as

business listings on the website(s) and/or in the Traveller’s Guide. Accommodation,

campground and outfitting operators must renew their business listing(s) and Tourist

Establishment licence(s).

Newfoundland and Labrador Tourism will notify you via email ([email protected])

when the renewal process begins.

Deadlines Accommodation, campgrounds, attractions, tours, shops, festivals and events, and food

and beverage establishments - renewal opens April 1 and closes May 31.

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Outfitters - renewal opens November 1 and closes March 31.

Tourist Establishment Licence - Renewal Requirements Accommodations and campgrounds: To complete your licence renewal for next year, the

following must be up-to-date by August 28:

1. Your occupancy records for the current year must be submitted up to and including July.

2. Your Canada Select / Camping Select file.

Outfitters: To complete your licence renewal for next year, the following must be up-to-date by

March 31:

1. Your main lodge annual statistical reports must be submitted for the previous year.

Operating without a licence and failure to submit occupancy/statistical reports will prohibit your

business from participating in marketing opportunities with Newfoundland and Labrador Tourism

including free published business listings. Unlicensed outfitters risk nullifying the lodge’s Crown

Land Leases/Licence and eliminates your ability to receive non-resident big game licences (if

applicable).

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APPLICATION STEPS FOR APPLYING/RENEWING AND UPDATING From the home page you can (1) apply for a new businesses listing/licence; (2) edit a current

listing or (3) renew your listing/licence for next year, the steps are basically the same.

New applicants will select ‘Add a New Business Listing’ from the top navigation. Existing

businesses wishing to edit their business listing will scroll down the Home page and select

‘Update’. Businesses renewing, will scroll down the Home page and select ‘Renew’.

Once you begin the process a series of pages will allow you to add/edit the necessary

information for your business listing and, if applicable, your licence application. Follow the steps

and make changes as necessary. The exact information will differ slightly depending on what

type of business you operate.

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New Business - Select Business Category When applying for a new business listing, you will first select and then confirm your business

category. Please review the Category and Product Definitions section of this User Guide to

determine your business type category and product(s).

Descriptions See the Examples of Descriptions section for inspiration.

Traveller’s Guide Description: for accommodations, campgrounds, attractions, tours, shops,

festivals and events only.

This description will help form a traveller’s initial impression of your business. You’re limited to

200 characters, which is just a couple of sentences, so be sure to make them count. Focus on

what makes your business unique and appealing. Include the most attractive and interesting

highlights to encourage travellers to contact you. Here, you should include the top one or two

things that will make someone excited to book with you.

Website Description: for accommodations, campgrounds, attractions, tours, shops, festivals

and events, food and beverage establishments and outfitters.

In addition to the highlights included in your short (Traveller’s Guide) description, you should

include other top-selling features. If there’s a popular tourist attraction nearby, like a museum,

hiking trail, or the ocean, include it here. You may want to include a quick note about distance

from an airport or ferry, any recent awards; or information about the surrounding area. Do not

include map and location details or contact information here – you will see specific fields for this

information in the Portal.

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Outfitters have two website descriptions, a Hunting Description and an Angling Description. The descriptions will appear on the appropriate website - HuntingNewfoundlandLabrador.com or AnglingNewfoundlandLabrador.com. Outfitters should tailor their descriptions for the audience.

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Location and Season Dates If you are adding a new business or renewing, the Location and Season page will appear

automatically. New businesses will click ‘Add Location and Date’

If you are updating a business listing, click “Update Location/Season” in the top navigation

bar to make edits.

Physical Location: Enter the physical location of your business. Do not include mailing

address information.

Latitude and Longitude: Enter the map coordinates of your business in decimal degrees (eg.

Latitude: 47.583578, Longitude: -52.723787). This allows travellers to find your business using

the map and direction functions online. Useful websites to find your coordinates are iTouchMap

and Google Maps. On Google Maps search for the location of your business. Right click the

location, select “What’s here?” and an info card will appear with the map coordinates.

Season Summary: Enter the summary of your season dates in the following format: Jan 1-Dec

31. Do not include the year. Exception: Festival and events must include the year.

Multiple Locations and Season Dates: Attractions, tours, shops, festivals and events, and

food and beverage operators can add multiple locations and multiple seasons on this screen.

Festival and events are encouraged to add future dates too. Additional seasons can be added

to the one location.

Accommodations, campgrounds and outfitters cannot add multiple locations on this screen as

each location requires a Tourist Establishment Licence.

Festivals and Events are encourage to add current and future year dates.

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Hint for Festival and Event operators: add your seasons for current and future years. If you submit a TBD date to make the Traveller’s Guide deadline, make sure you update your dates in the Portal once they are confirmed to ensure users on NewfoundlandLabrador.com find you when searching for events happening on a particular date.

General Business Information

The business information you supply in the next sections is published either in print and/or

online and may be used for other marketing purposes. Travellers will use this information to plan

their visit to Newfoundland and Labrador. For help with completing any fields on this screen,

please refer to the User Guide and click for important information on formatting and data rules.

Owner name: Returning businesses, to edit the Owner Name below, please contact the Portal

Team to request a change the ownership. Owner name is not published.

Phone Numbers: Enter a valid 10-digit phone number in the following format 7095551234. Do

not use spaces, hyphens or brackets.

Primary Phone Number and Toll-Free Number: To be Tourism Assurance Program (TAP)

approved, you must provide a primary phone or a toll free number.

Email: To be Tourism Assurance Program (TAP) approved, you must provide an email address.

Ensure this email address is for public use, and is not a personal email address. Format:

KirbysB&[email protected].

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Online and Social Media The following fields require you to enter the URLs or website address which can be found in

your browser's address bar and can be copied on this form. To have Tourism Assurance

Program approval, you must provide a website or a Facebook business page; and an email

address.

Website: Entering your website, places a “Visit Website” button on your website listing to drive

visitors to your website, giving them access to more information about your business and a

means of contacting you to book directly.

Facebook Business Page: Facebook group or community or profile pages are not acceptable.

Social Media Links: Tourism operators can engage with visitors by listing their social media

channels (Facebook, Twitter, YouTube, Blog, Instagram) within their business listing.

Twitter – Add the URL for your Twitter account. @ handles are not acceptable.

Online Reservations System: Businesses that have online reservations can add a “Book

Online” button to their website listing. It gives customers a direct link to your reservation system.

Whether you have a booking component on your website or you use an external booking agent

such as Booking.com, this is what most travellers are looking for today. Online forms that send

availability requests and do not take a payment are not acceptable.

Review Site – Add the URL for your business page on TripAdvisor or Yelp for example.

Content on review sites like TripAdvisor can have considerable impact on visitor traffic and

conversions. Even if you have not set up a business listing on TripAdvisor, there may already be

a listing there for you.

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Rates Enter your minimum and maximum rates and a rate summary. Keep the summary simple. If

your rates are complicated and vary often throughout the year, enter the rates for the high

season ony and include the line “see website or call for fall & winter rates” in the Rate Summary

field. Businesses that do not charge a fee must enter “0” in the minimum and maximize rate

fields.

Accommodations, campgrounds and outfitters have restrictions on when they can change

their rates. Please note that rates cannot be changed once filed, until the expiry of the licence,

as per the Tourist Establishment Regulations under the Tourist Establishments Act.

Food and beverage operators can select from the dropdown menu to indicate applicable rate

options. Rate represents the approximate cost per person for a meal, include one drink, tax and

tip. $ - inexpensive (under $10), $$ moderate ($11-30) $$$ Pricey ($31-60) $$$$ Ultra High-

End (over $61). This is the same scale used on the popular restaurant website Yelp.

Electronic Payment To have Tourism Assurance Program approval, you must accept at least one form of electronic

payment.

Attractions, tours, festivals and events, and food and beverage operators that charge less

than $10 are exempt.

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Capacity Description Accommodation: brief description of the Number of Rooms/Units. Eg. 13 rooms and 4 cottages

Campgrounds: brief description of the sites. 10 Full services sites, 34 unserviced sites

Outfitters: number of guests you are able to accommodate in each facility

Festivals and Events: number of attendees

Tours: number of passengers/guests

Attractions: your maximum capacity (if applicable).

Restaurants: number of seats.

Not required for Shops and Galleries.

Insurance To have Tourism Assurance Program approval, you must have insurance for your business.

Accessibility For businesses with buildings only. Service NL grants Business Accessibility (BA) numbers

to buildings that comply with the Buildings Accessibility Act and Regulations, and Exempt

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Accessibility (EA) numbers to building that are exempt from the regulations. Your BA # is

required to have the wheelchair amenity in your business listing on the website(s) and the

symbol in the Traveller’s Guide.

Products New Businesses: Products identify your type of business. Select the products that complete

the statement “My business is a…” By selecting the products available at your business, you

ensure that potential visitors searching NewfoundlandLabrador.com for a specific type of

product will find you. See the Categories and Product Definitions section of the User Guide

for definitions of these products to ensure they are suitable for your business.

Accommodations and campgrounds operators: your business category is determined by

Canada Select during your inspection.

Outfitters products: By selecting the species available at your lodge, you ensure that potential

hunters and anglers searching the outfitting website for a specific species will find you. Hunting

species are predetermined by licences, with the exception of small game.

Change your products during renewal or updates: Attractions, festivals and events, tours,

shops and food and beverage To request changes, please review the Category and Products

Definitions section in this User Guide and email [email protected] with

your request. The Portal Team will review your request and apply the update if appropriate.

Amenities Amenities are business facilities and services that are available on site at your business, not the

surrounding area. By selecting the amenities available at your business, you ensure that

potential visitors searching NewfoundlandLabrador.com and outfitting websites, for a specific

type of amenity will find you.

Support Documents Support documents include any document/form needed to support your application or renewal.

For example: new accommodations and campgrounds must submit their municipal and Service

NL approvals for fire and safety to support their Tourism Establishment licence application.

If you have no documents to add to your application, click “Continue” to go to the next page.

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Images Get travellers excited about your business by adding five images to your listing. Give them

another reason to choose your business by showing off your food, decor, facilities, and

experiences – anything that sets you apart from the competition.

Each business can submit up to 5 images. Your main image should be one which best sells

your business. This image will appear in the search results page and encourage users to click

through to your full business listing. It is also the first image visitors see when they get there.

The remaining images will display in a gallery on your page. All images should have captions.

Requirements: Submit only full colour photographs. Logos, black and white images, collages

and images with watermarks will be rejected. The first image should be landscape oriented.

Maximum file size should be 3 MB. Pixel dimensions must be at least 2000 x 1200. Uncropped

images from most modern phones will be in this range. Images must be landscape oriented

(wider instead of taller). Email programs will often reduce image sizes to make emailing easier.

Make sure you are using the original, highest quality version of any image.

Legal: By posting images to your business listing on NewfoundlandLabrador.com or the outfitter

websites, you are confirming that the images are your property, that you/the business have the

rights to these images. You are also granting copyright permission to Newfoundland and

Labrador Tourism and certain third parties as part of the marketing efforts to promote

Newfoundland and Labrador as a tourism destination.

Approval: Your submitted images will be reviewed within a few days and published online once

approved. You will be notified of any that are rejected.

Upload a New Image: To add or replace your image click ‘Choose File” to upload an image file

directly from your computer.

Browse to the image location on your computer and click ‘Open’. You will return to the Portal

where you will click ‘Add New Image’.

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The Image Editor will open. Follow the instructions to adjust your image. Click ‘Save’ when you

have finished.

Continue adding the remaining five images.

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Submit your application By submitting this application, you certify that the statements made in the foregoing application

are, to the best of your knowledge, true and correct; that you have signing power for the above

noted business; the business has the necessary licences and permits required by law to operate

in the Province of Newfoundland and Labrador and that all municipal, provincial and federal

laws applicable to the business will be observed.

An email will be sent to the account email address when your request is processed, or if

additional information is required.

All applications will be reviewed individually to ensure each business listing meets all

requirements. New and updated listings should appear online with a few business days, and the

next publication issue of the Traveller's Guide, if applicable and provided you have met the May

31 deadline. Renewed listings will appear online January 1 for outfitters, attractions, tours,

shops, festivals and events, and food and beverage establishments; and October 1 for

accommodations and campgrounds.

Accommodations, campgrounds and outfitters will receive a notification via email that your

Tourist Establishment Licence has been approved. Login to the Port to print your licence.

Owners of Multiple Businesses/Licences: You must renew all your businesses each year, whether you make changes or not. Return to the Home page to ensure all your businesses have been renewed.

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HOW TO SUBMIT YOUR APPROVAL DOCUMENTS FOR LICENCING From the Home page, scroll down to ‘Current” section and click “Update’ to the right of the

business. On the next page click ‘Support Document’. Follow the instructions to upload and

submit.

HOW TO PRINT YOUR LICENCE From the Home page, scroll down to ‘Current” section and click “Update’ to the right of the

business. On the next page click ‘Licence Document Download’. Follow the instructions to print.

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TRAVEL OFFERS, PACKAGES AND EXPERIENCES See the Category and Product Definitions section of this User Guide to review Travel Offer,

Package and Experience definitions and criteria before submitting.

From the Home page, click ‘Travel Offers.

From this page you can:

Add a New Travel Offer: Click the “Add a New Travel Offer” button above. You can also create a new package by coping an existing or expired package. Scroll down to find the package and click “Copy”

Edit an existing Travel Offer: Scroll down view your Existing Offers and click Update.

Your offer will go live once approved and will be automatically removed from the website(s) once the valid dates have passed.

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Select and confirm your Travel Offer type by clicking one of the selections.

On the next few pages, enter the details of your package, add one image and submit. Your

submission will be reviewed within a few days and published online once approved. You will be

notified via email if there is any further information required, or if the submission has been

rejected.

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Enter Name of the offer (64 characters maximum) and Description (500 characters

maximum)

Conditions include all that may apply. E.g. black-out dates, off-season vs. peak rates, second

night rates, upgrades, etc.

Note: The following disclaimer applies to all offers. Any repeated information will be removed:

"Offers are subject to availability. Taxes are extra. You may have to pre-book and/or mention the promotion at the time of booking. Please check with the operator for more details."

Add Applicable Businesses: Add your business(s) and any partners (if applicable). This will

ensure that the offer will be displayed on the business listing page for each business you own

as well your partner’s business listing page(s).

Select communities: Select all the communities included in the offer. This will help website

users find your package when searching NewfoundlandLabrador.com by place. And it will also

place your offer on any Top Destination pages you have selected.

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General Information: Enter your contact information and relevant websites that an interested

traveller will use to find more information and book the offer.

Link to Book this Package Online: Enter your online reservation system or your page on

Booking.com for example. Must give users the ability to purchase this package directly.

Company Name: 128 characters maximum. If there is room, you could include your partner

business names as well.

Enter Prices and select one of the qualifying options: per person, per couple, per family, per

package, per night, for two nights, CDN or USD. If you have any additional price qualifiers or

your qualifier is not listed, please place it/them in the conditions box below. Only one price point

is permitted in each placement.

Multi-Day, Number of Days, Includes Overnight: will determine where your offer will appear

in the Itinerary Planner on NewfoundlandLabrador.com.

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Enter Valid From and To Dates – once approved, your offer will go live on the website(s). It

will be removed when the end date has expired.

Enter Package Categories –categories will ensure your package appears in the appropriate

‘Things to do’ section on NewfoundlandLabrador.com or Species pages on the outfitting

websites. These categories are also used by website users to filter the travel offer/package

search results to find exactly the type of experience they are seeking.

Upload an image from your computer that represents the experience a traveller will have. Click

‘Choose File’ and browse for an image file from your computer. Return to the Portal and click

‘Submit’. Adjust your image in the Image Editor. Click ‘Save’ when finished and on the next

page click ‘Continue’

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Submit your travel offer. Review your offer summary carefully. The offer will be reviewed by

the Portal Team within 5 business days. You will be notified by email if more information is

required. Once the offer is approved, it will be displayed on the website(s). Your travel offer will

stay on the website until the valid dates have passed.

OCCUPANCY/STATISTICAL REPORTS

In accordance with Tourist Establishment Regulations, accommodations and campground

operators are required to submit monthly statistical summaries and outfitters are required to

submit annual reports.

All personal information collected or provided will be treated confidentially, in accordance with

the provisions of the Access to Information and Protection of Privacy Act of the Province of

Newfoundland and Labrador. It can only be shared with others with your written consent.

All information collected is used in summary form only, to provide occupancy levels, average

daily rates and revenue for different accommodation and outfitting types and for different areas

of the province.

Accommodations, campgrounds and outfitting operators are expected to use the Portal to file

their occupancy/statistical reports online. Filing your report online is a simple and quick process.

Failure to submit an accurate report could subject an operator to a loss of licence.

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Accommodations and Campground instructions The date you are entering the occupancy reports will determine what section of the Portal you

will enter the reports. From January 1 to September 30, you will use the Current Year section of

the Portal. From October 1 to December 31, you will use the History section.

January 1 to September 30 – Use the Current Year Folder

When entering occupancy reports before October 1, you should scroll down to view the Current

Year section of the Home Page and click “Update” to open the current year folder.

From the top navigation bar click “Submit Occupancy”. You will be presented with a list of

months for which occupancy reports are required. See the next section of this User Guide

“Enter your reports” for instructions on how to enter the reports.

October 1 to December 31 – Use the History Folder

On October 1, all accommodations and campgrounds operators enter a new licencing period.

Therefore, you will need to go to the “History” section of the Portal in order to enter any

outstanding monthly occupancy reports for October, November and December.

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Once on the History page, click “Details”. You will be presented with a list of months for which

occupancy reports are required. See the next section of this User Guide “Enter your reports” for

instructions on how to enter the reports.

Enter your reports.

Operators will have to enter ‘open’ or ‘closed’ for all months as required. You must fill in all 12

months regardless if you were open or not. For those closed months, you must select “Closed”

or you will be unable to proceed. Begin updating by clicking “Add a Report followed by ‘Open’

or Closed’ in the property status line.

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If you are open, the following fields will appear. Enter the information related to Number of

Nights, Number of Rooms/Units/Sites Available, Sold and Revenue. After entering the required

data, click the acknowledgment box and the “Submit Your Update” button.

Add other monthly occupancy reports as necessary for this property. If you are finished

entering your occupancy reports for your property, click “Back”, followed by the “Back to Home”

button to logout or select your next licenced property on the Home page, if applicable.

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Occupancy Report Definitions

Property Status: Operators will have to enter ‘open’ or ‘closed’ for ALL months as required

regardless of their operating season.

Number of Nights Open: Please indicate the number of nights the property was operating

during the reporting month.

Number of Rooms, Units (for cottages or vacation homes) or Sites: This is the total

number of rooms, units (for cottages or vacation homes) or sites available for rent during the

reporting month.

Number of Room-Nights, Unit-Nights or Site-Nights Sold: Add together the number of

rooms, units or sites sold for each day of the reporting month.

Revenue from Room, Unit or Site Sales: Amount of money (including tax) received for the

renting of rooms, units or sites during the reporting month.

Number of Room-Nights Unit-Nights or Site-Nights Available: This is the total number of

rooms, units or sites available for rent during the reporting month multiplied by the number of

nights you were operating during the month. This will be automatically calculated by the Portal-

no need to enter any values.

Occupancy Rate and Average Daily Rate: This is calculated and presented by the Portal to

help you verify your entries. This will be automatically calculated by the Portal- no need to enter

any values.

If you have any questions or require further assistance with filing online, please contact the

Tourism Research Division at 709-729-2976 or [email protected] or

[email protected].

Outfitter instructions Which annual occupancy report you are submitting, will determine what section of the Portal you

will enter the reports. To enter reports for the most recent year, scroll down on the Home Page

to view the Current Year section and click “Update” to submit. Older occupancy reports, you will

need to go to the “History” section of the Portal.

Recent Reports – Use the Current Year Section

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From the top navigation bar click “Submit Occupancy”.

Older Reports – Use History Section

Once on the History page, click “Details”. You will be presented with a list of months for which

occupancy reports are required. See the next section of this User Guide “Enter your reports” for

instructions on how to enter the reports.

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Enter your reports

Enter your occupancy and revenue details for the year and submit.

If Outfitters have any questions or require further assistance with filing online, please contact

Paula Devereaux at 709-729-6857 or [email protected]

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HELPFUL HINTS WHEN WRITING BUSINESS LISTINGS

Short and to the Point: Keep the language simple and to the point, but use full sentences.

Key Words: include keywords in your description as they feed into results from a search engine

like Google and through the NewfoundlandLabrador.com search function. It’s important that to

use words that best fit your business. e.g., icebergs, whales, hiking.

Inspiration – What are your clients saying about you? You might consider their reviews as

possible content to include in your listing. Customers often rave about what impressed them the

most.

Competition: Read your competitors’ descriptions - see what they focus on in their listings.

Also, check out what their customers are saying about them on review sites such as

TripAdvisor.

Don’t shout: CAPITAL LETTERS are the equivalent of SHOUTING and can put potential

visitors off.

Be contactable: make sure your contact details are up to date. If you change your email

address or phone number, remember to update your listing in the Portal.

Be social: including links to your social media channels give visitors more information and

additional means of informal communication with you.

Location, location, location: Ensure your listing has the accurate latitude and longitude co-

ordinates so that your business appears correctly on map and directions searches. This is

especially crucial for mobile device users.

Keep your information up to date: Remember, enter your dates as soon as you have them.

This is especially important for Festivals and Events. You may have submitted your renewal

before your dates are confirmed for the next season. Travellers on the ground are searching for

what to do today. If your dates are incorrect or listed as TBA, you may be missing out.

Senior friendly: Senior’s discounts and easy access for seniors are some of the top questions

asked by travellers.

Tourism in Your Community: Keep an eye on the travel generators in your community. If you

depend upon a major attraction or event to bring in customers, make sure their business listing

is effective. Work with them to ensure it is working hard to bring people into your community.

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EXAMPLES OF DESCRIPTIONS

Accommodations: Traveller’s Guide Description: #1 accommodation on TripAdvisor for

area. Historic, waterfront home with modern comforts and original charm. Near boat tours,

World Heritage Site & award-winning restaurant. Airport nearby.

Accommodations: Website Description: Renovated historic home with original charm and an

ocean view, we are the top accommodation on TripAdvisor for Kirbyville. Conveniently located

for exploring the coastline. Visit coastal communities and trails, go whale and iceberg watching,

drop by the specialty stores and waterfront. Spend the day at the nearby World Heritage site

and then dine at the 2014 EnRoute magazine’s best restaurant. The airport is only 45 minutes

away.

Tours: Traveller’s Guide Description: See a triple treat of icebergs, whales, and seabirds on

a 2-hour tour aboard the 30-passenger Seaborne Adventure as it cruises the bay with

experienced guides. Our vessel has a washroom and heated cabin.

Tours: Website Description: The coast of Newfoundland and Labrador is one of the few

places where you can see whales, icebergs, and seabirds at the same time. Take a 2-hour tour

of the bay on the Seaborne Adventure. Humpbacks and minkes are the whales most often

seen. The humpbacks are as curious about us as we are about them, and they often entertain

with breaches and blows. The icebergs are 10,000-year-old chunks of ice from Greenland’s

glaciers. And the seabirds are among the 35 million that nest here every year.

Shops & Galleries: Traveller’s Guide Description: All of our crafts are handmade by local

artisans and craftspeople. We have everything from clothing to art to pottery to jam, and most

use traditional motifs and methods specific to this area.

Shops & Galleries: Website Description: Tradition never goes out of fashion. Drop by and

see our collection of mittens and scarves knit by local women following traditional patterns

handed down from their grandmothers. The wool is carded from local sheep and spun using an

old-fashioned foot loom. Our jams are made from berries picked right here along the pristine

coastline. The artwork is inspired by local scenery, and the clay for the pots is collected from a

secret location just up the coast.

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Events: Traveller’s Guide Description: Celebrate at a garden party that’s been held the first

Sunday in August for over 100 years. Play games, listen to traditional music, and enjoy the

turkey tea served by members of the Heritage Society.

Events: Website Description: Queen Victoria was still on the throne when Kirbytown held its

first garden party, and it’s been going strong even since. We value our heritage and salute our

ancestors. Why, even some of the tunes played at that first garden party can be heard today,

and some of the Heritage Society members will dress in old-fashioned outfits for the occasion.

There will be games of chance and old-time children’s games in Murphy’s Meadow. The

traditional turkey tea will be served at 4pm.

Campgrounds: Traveller’s Guide Description: Wake up in the morning to songbirds, walk the

trail to the falls, and climb Tor Hill for a view of the countryside. There’s a horseshoe tournament

every day, and each campsite overlooks the pond.

Campgrounds: Website Description: Swyers Pond has been welcoming campers for 50

years, and over that time we’ve added amenities to make your stay more comfortable and

relaxing. This is a great place for families to experience nature at its finest – and have some fun,

too. Each campsite is secluded and all are connected by the central walking trail. Our water

park is 5-minute walk from the nearest campsite, ensuring fun and quiet are separated. Tip:

reserve your picnic spot and your basket when you register.

Food and Beverage; Website Description: Our menu takes local favourites like fish and

chips, fish cakes, codfish, scallops, lobster, mussels, moose and berries, and give them a new

creative twist using only the best our land and sea have to offer. Fresh seasonal ingredients are

sourced from local farmers, brewmasters, berry pickers, gathers and fishermen. As you dine,

enjoy the activity on the harbourfront as fishermen land today’s catch, tour boats and pleasure

crafts head out to view whales, icebergs and the sunset.

Outfitters: Website Description: Here at Kirby’s Outfitters and Lodge, hunting and fishing is

our passion. Selected as one of Canada’s 17 best "Classic Fishing Lodges", our camp offers

remarkable access to Atlantic Salmon Fishing, as well as Moose and Black Bear hunting.

Accessible only by river boat, Kirby’s Outfitters and Lodge is located in one of Canada’s most

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remote wilderness areas. We offer 6 day all-inclusive hunting and fishing adventures, corporate

getaways, and custom packages.

FAQs

What happens if I don’t update my listing annually?

There is an annual renewal process for business listings and Tourist Establishment Licences.

All listings must be submitted every year. You must renew regardless if there are changes or

not. If we do not receive your renewal application your listing will not appear in the Traveller’s

Guide and online listings will be removed at the end of the current year. And if applicable, your

Tourist Establishment Licence, which is required to operate, will not be renewed.

How much does it cost to register and create my business and/or package listing?

Both business listings and packages are free.

Who can list their tourism business in the Portal?

Tourism businesses must be located in Newfoundland and Labrador. Meet the requirements for

listings and offer a tourism experience in one of the following categories:

■ Accommodations

■ Campgrounds

■ Attractions

■ Events

■ Tours

■ Shops & Galleries

■ Food and Beverage Establishments

■ Hunting and Fishing Outfitters

Can I update my listing at any time?

You can update your online listing at any time. It’s important to provide traveller’s with the most

up-to-date and relevant information. This can include refreshing your description, adding or

updating images, or adding new social media links. Accommodations, Campgrounds and

Outfitters have restrictions on when they can change their rates. Please note that rates cannot

be changed once filed until the expiry of the licence, as per the Tourist Establishment

Regulations under the Tourist Establishments Act.

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When can I expect to see my online listing to go live?

When you apply for a new business listing or edit a current website listing, the Portal Team will

review your application/edits and apply these updates; or contact you if further clarification is

required. If no further information is required, the listing can be published online within a couple

of business days.

When renewing your application for the following year, changes will go live online in January.

How do I login if I have forgotten my password?

Use the forgotten password button within the Portal or contact Portal Team at 709-729-5599 or

email [email protected]

How do I remove my listing?

Contact Portal Team at 709-729-5599 or email [email protected]

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CATEGORY AND PRODUCT DEFINITIONS

Accommodations

Any establishment that provides shelter and overnight accommodation to travellers.

Criteria for inclusion: Fixed roof accommodations inspected and graded by the Canada Select

Grading Authority, having a grade of at least one star, paid their fee and licenced by the

provincial government.

Products: Canada Select will determine your product during inspection.

Product Product

Apartment Inn

Bed & Breakfast Resort

Cottage Suite

Hostel/University Tourist Home

Hotel/Motel Vacation Home

Parks and Campgrounds A place where tents, mobile vehicles, or other temporary shelters are set up, by travelers for

overnight accommodation and recreation.

Criteria for Inclusion: Temporary accommodation in divided lots for mobile vehicle or tent

inspected and graded by the Canada Select Grading Authority, having a grade of at least one

star and therefore licenced by the provincial government.

Hint: Park and Campground businesses with a beach day-use area are encouraged to apply for

an attraction listing.

Products: Canada Select will determine your product during inspection.

Product

Camping – Municipal Park

Camping – National Park

Camping – Private Park

Camping – Provincial Park

Glamping

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Attractions

Permanent structure or facilities of specific interest to travellers, offering services, entertainment

or activities.

Criteria for Inclusion:

● Travel generator for province or region

● Must be a tourism operation

● Must be client/visitor focused

● Opened Daily (exclude any that are by appointment only)

● Monuments of provincial, national or international significance (eg. Silent Witness)

● Includes public Galleries and Studios

Hint: Products identify your type of business. Select the products that complete the statement

“My business is a…” By selecting the products available at your business, you ensure that

potential visitors searching the online listings for a specific type of product will find you.

Be focused when making your product selection and be aware that they may actually be an

amenity, not a product. For example, your business is a museum with a short stroll around the

property. Select the “Museum / Cultural / Historical Attraction” but do not select “Hiking and

Walking Trail”.

Category Product

Family, Health & Recreation Attractions

ATV Trail

Family Amusement Attraction

Farms/Farmers Market

Fishing

Golf

Marina

Science Centre

Spa

Historical & Cultural Attractions Archaeological Site

Art Galleries & Mural

Cultural Experience*

Indigenous Attraction

Lighthouse

Museum / Cultural / Historical Attraction

National Historic Site

Provincial Historic Site

UNESCO World Heritage Site

Winery/Brewery

Hiking & Walking Trails Hiking and Walking Trail

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Back Country Hike

Coastal Trail

Town and City Trek

Trails in National and Provincial Park

Parks, Gardens & Natural Attractions Beach

Bird Watching Attraction

Ecological Reserve

Geology and Fossil Site

Garden/Community Park

Lookout/Viewing Point

National Park

Provincial Park

Natural Attraction

Winter Attractions Cross-Country/Snowshoeing Trail

Skiing/Snowboarding

Snowmobile Trail

* Cultural Experiences provide a hand-on participatory cultural experience.

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Festivals and Events Definition: One-time or recurring concert, festival, exhibition or fair with a fixed start and end

date, that is open to and of interest to travelling public. Trade shows, conventions, workshops,

local sporting and community events not associated with a tourism event and targeted solely to

local residents (ie. reunions, ceremonies, charity walks) are not included.

Performance Venue: Theatres and music venues that regularly host performances such as live

theatre and music sessions (e.g. dinner theatres and arts & entertainment centres). They will

not list their entertainment listings as their own website typically features their regular

entertainment programs. The venue must have a well-maintained website listing the current

shows and ticket prices.

Hint: If you have an amazing cultural experience that offers unique interaction with the

participants, then consider adding a listing to the Travel Offers section of

NewfoundlandLabrador.com by adding a Travel Offer/Experience/Package Listing.

Hint: Products identify your type of event. Select the products that complete the statement “My

event is a…” By selecting the products available at your event, you ensure that potential visitors

searching the online listings for a specific type of event will find you.

Product Product

Community Celebration Music/Performing Arts

Cultural Experience Performance Venue

Exhibit or Fair Sport/Recreation Event

Food /Beverage Event Winter Festival or Event

Historical & Cultural Event Arts & Crafts

Indigenous Event

* Cultural Experiences provide a hand-on participatory cultural experience.

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Tours Definition: A business that offers pre-arranged activity trips to one or more places and back to

the point of origin.

Also includes In-bound Province Wide Tourism Operators that are based in Newfoundland and

Labrador. They are companies that contract/sub-contract with suppliers to create and/or market

a multi-day tour. They promote and sell that package for an all-inclusive price.

Criteria for Inclusion:

● Operated within a Newfoundland and Labrador region

● Scheduled daily or multi day departures

● Does not include tours of attractions eg: Tours of a historic site offered by onsite

interpreters.

Hint: Besides applying for a tour business listing, your business is encouraged to list your

individual tours to the Travel Offers section of NewfoundlandLabrador.com by adding a Travel

Offer, Package or Experience Listing.

Hint: Products identify your type of tour. Select the products that complete the statement “I offer

the following types of tours…” By selecting the products available, you ensure that potential

visitors searching the online listings for a specific type of tour will find you.

Category Product

Adventure Tours Angling Tour

ATV Tour

Biking Tour

Bird Watching Tour

Boat Tour

Caving Tour

Climbing Tour

Diving/Snorkeling

Hiking and Walking Tour

Horse Back Riding Tour

Iceberg Watching Tour

Kayaking/Canoeing

Ocean Fishing

Rafting

Whale Watching Tour

Zip Lining Tour

Touring Product Day Tour

Multi-day Tour

RV Tour

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Winter Tours Winter Tour

Cross Country Skiing Tour

Downhill Skiing Tour

Snowshoeing Tour

Snowmobiling Tour

Cultural Experience Cultural Experience

Indigenous Tour

* Cultural Experiences provide a hand-on participatory cultural experience.

Shopping Retail outlets feature mainly crafts, antiques, hand-make clothing, specialty foods; commercial &

craft galleries; craft studios.

Criteria for Inclusion:

Newfoundland and Labrador based craft shops, galleries and studios that retail 50% or more

Newfoundland and Labrador produced products and are recognized by the Newfoundland and

Labrador Craft Council and the Department’s Craft Division.

Hint: Besides applying for a shop business listing, your business is encouraged to list any

experiences offered at your shop to the Travel Offers section of NewfoundlandLabrador.com by

adding a Travel Offer, Package or Experience Listing (e.g a craft demonstration).

Hint: Products identify your type of shop/gallery. Select the products that complete the

statement “My business is a…” By selecting the products available at your business, you ensure

that potential visitors searching the online listings for a specific type of product will find you.

Product

Antique and Collectibles

Art or Craft Studio

Commercial Art Gallery

Craft Shop

Cultural Experience

Indigenous Craft Product

Fish Market

* Cultural Experiences provide a hand-on participatory cultural experience.

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Food and Beverage Establishments

Definition: Any licenced food and beverage establishment. Not accepted: catering only services,

supermarkets and retail corner stores.

Hint: Besides applying for a food and beverage business listing, your business is encouraged to

list any experiences you offer to the Travel Offers section of NewfoundlandLabrador.com by

adding a Travel Offer, Package or Experience Listing (e.g a cooking demonstrations, land/sea

to table experiences).

Category Product Category Product

Type of Restaurant Bar Grill Style of Cuisine Canadian

Bakery Chinese

Buffet French

Brewery International

Coffee Shop Greek

Diner

Dining Room Indian

Family Restaurant Irish

Fast Food Japanese

Fine Dining Local/Newfoundland and Labrador

Food Truck Mediterranean

Ice Cream Parlour Mexican Tex-Mex

Lounge Pizza

Pub Pub-style

Restaurant Seafood

Take-Out Specialty Desserts

Tea Room Steak

Upscale Casual Thai

Wine Bar Vegetarian/Vegan

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Outfitters

Any business that provides overnight accommodations, licences, guiding and other services for

the purpose of catering to big game hunters and sport anglers.

Criteria for Inclusion:

Outfitting lodges and camps that offer hunting and/or sport angling experiences that have been

licenced by the Department and issued licences/tags by the federal Department of Fisheries

and Oceans or the provincial Department of Fisheries and Land Resources.

Hint: If you also offer tours in addition to your outfitting business, you can apply for a tour

business listing that can appear on NewfoundlandLabrador.com and the Traveller’s Guide. And

list your individual tours to the Travel Offers section of NewfoundlandLabrador.com by adding a

Travel Offer, Package or Experience Listing.

Category Product Category Product

Angling Arctic Char Hunting Black Bear

Atlantic Salmon Moose

Brook Trout Small Game

Lake Trout Woodland Caribou

Landlocked Salmon Barren-Ground Caribou

Northern Pike

Sea Run Brook Trout

White Fish

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Non-Resident Inbound Province-wide Tour Operators

Based outside Newfoundland and Labrador, these companies contract/sub-contract with suppliers to create and/or market a multi-day tour. They promote and sell that package for an all-inclusive price.

Criteria for Inclusion:

Listing of Newfoundland and Labrador based tour operators who can get the tourist consumer to the province.

● Provides tours with air and/or ground transportation ● Province wide in scope within the tour package options ● Must have Scheduled Departures ● Has minimum of 3 days in package

How to get a listing: Contact the NL Tourism Portal Team to request a business listing on NewfoundlandLabrador.com.

Transportation Service Providers

Companies that provide transportation services for travellers.

How to get a listing: Contact the NL Tourism Portal Team to request a business listing on NewfoundlandLabrador.com.

Product Product

Airline Electric Car Charging Station

Airport Ferry Service

Bus Charter Limousine Service

Car Rental RV Rentals & Service

Charter Aircraft Taxi Service

Information Centres

Visitor Services

Organizations/businesses that provide a fixed-roof traveller’s information service for the purpose of providing trip planning/counselling.

How to get a listing: Contact the NL Tourism Portal Team to request a business listing on NewfoundlandLabrador.com.

Travel Offers, Packages and Experiences – Definitions & Criteria

Definition: Offered by accommodations, campgrounds, attractions, tours, shops, festival, events,

food & beverage operators. Also available to outfitters that offer tours of interests to travellers

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rather than hunters (e.g. guided snowmobiling tour, guided canoeing, guided angling day trip,

nature viewing).

Travel Offers, Packages and Experiences are travel experiences and tours where travellers

immerse themselves in the local culture and participate whenever and wherever they can.

Criteria for inclusion: They must have a price point and can be a set number of hours, a daytrip

or an overnight(s). Businesses do not need to partner with another business or accommodation

to participate.

Travel Offers should:

● engage the visitor through hands-on activities;

● provide exclusive or behind-the-scenes access to the experience;

● use local experts to enhance the delivery of the experience;

● provide an opportunity for the visitor to interact with locals;

● be a cultural, learning and/or outdoor experience.

All experiences featured as ‘Canadian Signature Experiences’ by Destination Canada also

eligible.

Offers will appear in travel offers sections throughout the website and may also be featured in

social media posts, online advertising campaigns and through travel trade and media initiatives.

Placement in those programs are not guaranteed. It’s important to submit your offers early to be

considered.

Suggestions:

Touring & Exploring Experiences: Ideas include whale watching, iceberg viewing, hiking,

historic sites, and hands-on culinary and cultural tours/experiences. Experiences may include

cod/ocean fishing, a boil-up, or making blueberry jam. Perhaps you offer a music session, a

guided hike to a resettled community, or participation in a historic reenactment. Other activities

could involve music, food/wine tastings or instruction. Storytelling, painting, crafting, writing or

photography can also make great experiences. These packages should be displayed on

NewfoundlandLabrador.com for 12 months of the year.

Holiday or Special Celebration Experiences: Christmas, New Years, St. Paddy’s Day,

Valentine’s Day, etc.

Winter Experiences: A package might include skiing, snowboarding, or snowmobiling. Maybe

a romantic winter weekend or city break. Shopping, sport, entertainment, downtown or culinary.

How about a foodie winter break or a unique outdoor activity? Couple that with entertainment,

pampering, or culinary experiences. These packages should be displayed throughout the Winter

season.

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Hint: If you would like help to create a new package or experience, you are encouraged to

contact your Destination Management Organization. The Experiences Toolkit can assist you

with creating an experience or you can contact a Product Development Officer for assistance.

Often experiences already exist in your business or can easily be pulled together. It is not

required that you partner with another business or accommodation.

Category Category

Boat Tour Hiking & Walking

Birdwatching Icebergs

Camping Kayaking and Rafting

Canadian Signature Experience Outdoor Adventure

Cultural Experience Package Tour

Culture & Heritage Romance

Diving Rural Retreat

Food and Dining Shops and Galleries

Festival and event Skiing and Snowboarding

Fishing- Guided Snowmobiling

Golfing Urban Getaways

Geology & Fossil Winter Fun

Health & Wellness

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Hunting and Angling Packages – Definitions & Criteria

Definition: Outfitter business listings describe the outfitting business; while the package listings

describe the hunting and angling packages and includes a price point. Outfitter packages and

offers appear on HuntingNewfoundlandLabrador.com and/or

AnglingNewfoundlandLabrador.com. Hunting species are predetermined by licences, with the

exception of small game.

Hint: If you also offer tours (e.g. snowmobiling, ATV) in addition to your outfitting business, you

can apply for a tour business listing that can appear on NewfoundlandLabrador.com and the

Travellers Guide. And list your individual tours to the Travel Offers section of

NewfoundlandLabrador.com by adding a Promotion Package Listing.

Category Product Category Product

Angling Arctic Char Hunting Black Bear

Atlantic Salmon Moose

Brook Trout Woodland Caribou

Lake Trout Barren-Ground Caribou

Landlocked Salmon Small Game

Northern Pike

Sea Run Brook Trout

White Fish