ENROL NOW!

www.whitireia.ac.nz 0800 944 847 info@whitireia.ac.nz

PROGRAMME INFORMATIONThis programme consists of four courses. It is a paper-based programme and students are assessed using a combination of written assignments, workplace assessment and/or verification of competency. This programme is an excellent professional development opportunity for people already working within the retail industry.

Areas covered include:

Know your business > Your business purpose

> Basic marketing principles

> Health, safety and security responsibilities and legislation

> Your place within the business

Know your product > Display and promotion

> Product knowledge

> Inventory and stock control

> Basic security processes

> Managing theft and fraud

Know your customer > Target markets

> Retail interactions

> Customer complaints

> Buyer behaviour

Develop your own performance > Health, safety and security procedures

> New technology

> Customer service and selling

> Self-evaluation

> Development opportunities

Enhance your retail knowledge and skills while working in the industry

NEW ZEALAND CERTIFICATE IN RETAIL (LEVEL 3)This qualification is designed to enhance professional practice and support career opportunities of people who are employed in the retail industry

ADDITIONAL INFORMATION

ENROL NOW!NEW ZEALAND CERTIFICATE IN RETAIL (LEVEL 3) September 2015

FURTHER STUDY OPTIONSGraduates can undertake further study towards a diploma or degree at Whitireia

QUALIFICATIONGraduates gain the New Zealand Certificate in Retail (Level 3)

CAREER OPPORTUNITIESGraduates will be equipped to seek further opportunities leading towards supervisory and management roles in the retail industry

START DATEFlexible, enrol throughout the year

DURATIONModular programme that can be completed within six months

LEVEL 3

FEESDomestic: Free

ENTRY REQUIREMENTSMust be in retail employment and have manager’s support