ESSENTIAL OF LISTENING SKILL

Deceptively demanding.Develop effective listening skillsProven techniques “Active listener".

HOW TO DEVELOP LISTENING SKILLS

LISTENING IS NOT A COMMUNICATION ACTION, IT

IS A HUMAN ACTION.

Understanding how to listen effectively is an essential skill that benefits everything from family life to business.

Minimize internal distractionsKeep an open mindAvoid letting the speaker know how you

handled a similar situation. Even if the speaker is launching a complaint

against you, wait until they finish to defend yourself

5 TIPS OF LISTENING SKILLS

HOW TO BE A GOOD LISTENER

  Understand

Listen

Judge

Ask question

Listening skills development is something you have to practice, however, so consider how well you listen and how you can improve your listening skills. By learning to listen you will positively impact your life, the lives of those around you, and reduce problems and misunderstandings

WHY LISTENING SKILLS DEVELOPMENT IS SO IMPORTANT

HOW WE LISTEN

Listening v. Hearing

Selecting Attending Understanding Remembering Responding

◦Do not interrupt◦Do not interrogate◦Do not try to think of your response in your

head while listening◦Do not change the subject

THINGS TO AVOID

Look at the person who is speaking to you.Eye contact with the speaker Try not to change the subjectBody language is a definite indicator of your

involvement level in the conversation. Don't interrupt

LISTENING BARRIERS

What You Do With Your Communication Time

Speak = 30%

Read = 16%

Write = 9%

Listen = 45%

Be Descriptive Be Timely Be Brief Be Useful Be Active

RESPONDING SKILLS

Stop: Turn Off Competing Messages◦ Decentering

Look: Listen With Your Eyes Listen: Understand Details and Ideas

◦ Identify your listening goal◦ Mentally summarize the details

◦ Link Message details with major idea◦ Practice

◦ Transform barriers into goals

Listening Skills

GOOD LISTENER