-Juhi singh-Ahmad abraz-Kanishk shukla

Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to

a message. Effective communication is a 2-way-

depends on speaking and listening.

Hearing- physical process; natural; passive

Listening- physical & mental process; active; learned process; a skill

Listening is hard!You must choose to participate in the process of

listening.

Hearing Focusing on the message Comprehending and interpreting Analyzing and Evaluating Responding Remembering

Appreciative listening

Empathetic listening

Comprehensive listening

Critical listening

Understand the complexities of listening

Prepare to listenAdjust to the situationFocus on ideas or key pointsCapitalize on the speed differentialOrganize material for learning

Establish eye contact with the speakerTake notes effectivelyBe a physically involved listenerAvoid negative mannerismsExercise your listening musclesFollow the Golden Rule

Effective listening is active participation in a conversation.

The listener must actually hear and not assume what is said.

Active listeners sit or stand alertly, maintain eye contact with the speaker, concentrate on the speaker’s words, make verbal responses, and summarize parts of what has been said when clarity is needed.

Criticizing the subject or the speaker Getting over-stimulated Listening only for facts Not taking notes OR outlining everything Tolerating or creating distraction Letting emotional words block message Wasting time difference between speed of

speech and speed of thought

To be recognized and remembered To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or

need

Listening comprehension is the act of understanding an oral message.

It involves speech decoding and comprehending.

Sound Perception and Recognition

Word recognition

Accent recognition

Comprehending a verbal message involves the ability to:

• Identify the central theme, main ideas and supporting details;

• Concentrate and understand long speeches• Identify the level of formality• Deduce incomplete information• Deduce unfamiliar vocabulary

You do not listen with just your ears, you listen with your mind, your heart, your imagination.

A good conversationalist is popular, a good listener even more so.

That is why god gave us two ears and one mouth!!