Listening Skills

Ms. Parul Raj Associate ProfessorJIMS Rohini

By the end, you’ll be reading about:

• Are you a good listener ?• Why is it important to be a Good

Listener ?• 4 Keys to becoming a Better Listener.• What is Listening ?• Why be a good listener ??• 10 commandments of listening.

Are you a good listener ?

Are you a good listener ?

Why is it important to be a Good Listener ?Why is it important to be a Good Listener ?

Possible outcomes for Poor Listening Skills

Possible outcomes for Poor Listening Skills

You could miss important information that will negatively affect the outcomes of the work you do.

Possible outcomes for Poor Listening Skills

Possible outcomes for Poor Listening Skills

You could also misunderstand the particulars regarding tasks you are assigned at your job.

4 Keys to becoming a Better Listener.

• Create a list of all the things you must complete the day. This will help to clear your mind of the cluster of everyday life.

• Listen for the details when someone is speaking to you.

If you are in a meeting take copious notes. It will help you stay focused and you will be able to refer to them for clarity.

• DO an honest Self Assessment of your listening skills. Ask yourself “DO I blank out when people are talking to me? DO I forget when someone has said to me only a minute after we’ve talked?”

• Don’t talk as much as you listen. Are you so busy’

“expressing yourself” that you fail to listen what others are saying ?

Listening Activities Listening Activities

COMMUNICATION GAME # 1COMMUNICATION GAME # 1

RULE:• Make a group of Four.• Sequentially assign a number to every individual.• 1 representative Pick up on chit from the lot.• Memorize the sentence and return the chit.• Go back and utter the sentence to the 2nd person.• No one else should hear the sentence.• Then the 2nd person should utter it to the 3rd person and so on.• The last person should announce the sentence to all.• And 1st person reads the chit.

What did we learn ?What did we learn ?

• Only verbal communication can create chaos while it reaches the last person.

• Every person’s thought process influences the individual understanding.

So be an active listener......

What is Listening ?What is Listening ?

• The process of – receiving, – constructing meaning from, – and responding to spoken and/or nonverbal

messages; – to hear something with thoughtful attention

Why be a good listener ??Why be a good listener ??

Needs of today…

• To be recognized and remembered• To feel valued• To feel appreciated• To feel respected• To feel understood• To feel comfortable about a want or need

10 COMMANDMENTS OF LISTENING

Listening is the most powerful form of acknowledgment

Listening is the most powerful form of acknowledgment

…a way of saying, “You are important.”

Listening builds stronger relationshipsListening builds stronger relationships

…creates a desire to cooperate among people because they feel accepted and acknowledged.

Listening promotes being heardListening promotes being heard

… “Seek first to understand, then be understood.”

Listening creates acceptance and openness

Listening creates acceptance and openness

…conveys the message that “I am not judging you.”

Listening leads to learningListening leads to learning

…openness encourages personal growth and learning

Listening reduces stress and tensionListening reduces stress and tension

…minimizes confusion and misunderstanding, eliminating related stress and tension

Listening is CRITICAL in conflict resolution

Listening is CRITICAL in conflict resolution

…much conflict comes from the need to be heard.

Successful resolution depends on being a non-anxious presence.

Barriers to ListeningBarriers to Listening

• Physical barriers

– Defective microphone or loudspeaker

– Noises & voices

– Very close or keeps too much distance with the loudspeaker

– Frequent interruption

– Transmission failures

• People related barriers

– The speaker speaks in a shrill voice

– Speaks very rapidly or with an accent that is not clear

– Message does not consider the speaker to be well informed

– Receiver lets the mind wander rather than stay focused on the message

– Listener perceives the speaker to be lacking in depth or not having adequate authority

Importance of Listening Skills in Business

Importance of Listening Skills in Business

• Listening skills are cultivated

• Business thrives on listening

• Listening contributes to knowledge up gradation.

• Listening organization listen sincerely to customer’s complaints.

• Thanks………..