Case Study

A pandemic is scary, but your technology should not be.

The COVID-19 Pandemic of 2020 struck suddenly and scared millions of businesses across America into a state of indecision, especially with technology. As we watched event after event in March of 2020 become canceled or postponed, the team at Cooperative Systems acted immediately to ensure their clients had the proper access to their data, their line-of-business applications, and access to hardware for workers that were suddenly forced to work remote. Through Cooperative System’s pandemic proven process of managing technology, called NOAH, they were strategically positioned to serve their clients through a managed services delivery platform that thrived in the middle of a global pandemic, handling all the technology needs of their clients.

Learn about how you can make your business more secure.

w w w. c o o p s y s . c o m

New England Businesses Flourish Because of Pandemic-Proven Process of Solving IT Challenges During COVID-19 Global PandemicTHE CHALLENGEOvernight, businesses saw a shortage of PC hardware, including peripherals. At a time when businesses needed to equip their employees with things like wireless keyboards, mice, and other items, they struggled to get access to these necessary tools as hardware costs skyrocketed. Businesses across the New England area simply wanted their employees and staff to have the freedom to work efficiently and productively, without paying a million dollars for a wireless mouse as costs skyrocketed because of high demand. The other challenge was the supply chain of PC hardware and laptops was failing to produce because it was strained, overwhelmed, and non-existent from normal suppliers like Dell and HP.

THE RESULTBecause of these immediate struggles, Cooperative Systems implemented a strategic plan to ensure their clients could stay safe and productive.

• Cooperative Systems purchased 50+ laptops to have on-hand for client use.

• The tech support team at Cooperative Systems worked 250+ additional hoursduring on the onset of the pandemic to ensure clients had the resources theyneeded to work remotely.

• The support team at Cooperative Systems helped support more than 1,000 endusers as they transitioned to working remotely.

• Cooperative Systems help desk received more than double the support requestswhen the shutdown began.

• 70-80% of Cooperative Systems clients requested more remote access capabilities.

The Cooperative Systems account management team also offered extended payment terms to clients whose businesses were either closed or severely impacted by the pandemic, and instantly transitioned their support team to be 100% reachable while working remote. Cooperative Systems clients saw no discernible difference in service despite the IT support transitioning to 100% remote themselves.

The result was the team at Cooperative Systems didn’t lose one client, hired new employees and technicians, and operated smoothly so that their clients felt like they had an advocate who was managing and securing their technology so they could run their businesses.