Eddy Fusco / 19 Pollerton Road, Carlow, Co. Carlow / 083 183 90 88 / eddy.fusco@gmail.com

International Business degree graduate with experience in the Insurance industry and also within selling and sales management as an assistant manager in a furniture and home tailoring shop. I am an extremely professional and reliable individual who is able to prioritise and multi-task accordingly. I possess well developed communication and interpersonal skills.

EDUCATIONAL HISTORY

2014 – 2015 University of Claude Bernard Lyon 1 (France) DUETI (French Diploma) equivalence of a BBS in International Business

Major subjects: Social sciences, French law, English Final Grade: 2:1

2014 – 2015 Institute of Technology of Carlow BBS in International Business

Subjects: Business finance, Business English, International marketing, International culture, Organisational behaviour, Selling and sales management

Final Grade: 2.1

2013 – 2014 University of Claude Bernard Lyon 1 (France) BTEC higher national diploma in Business & Administration management Major subjects: Economics & HR Management; Minor subjects: Accounting, Law Final Result: 2.1 (French equivalence)

2009 - 2011 Horticultural School of Vert d’Azur Antibes (France) BTEC higher national diploma in Landscaping Major subjects: Crop science, Architecture & Plant parasites & diseases science

2006 – 2009 General and Vocational Secondary School of Digne-Carmejane (France) Leaving Certificate Pass

EMPLOYMENT HISTORY

Oct 2015 – Present Allianz Worldwide Care (Dublin) - IrelandThe company specialises in providing international health insurance for employees, individuals and their dependants, wherever they are in the world. It acts as one of the world’s leading insurers and financial services providers.

Claims Officer Adjudicate and process Claims within the agreed company SLA, “clear-

to-zero”, in accordance with policy benefits. Process claims from worldwide locations and liaise with international

stakeholders and offices, in an English and French speaking environment. Operate within and meet the conditions of company service standards,

clear to zero, to guarantee customer satisfaction and retention. Contribute to the team and departmental productivity targets so that the

agreed SLA is achieved and a high level of customer service is provided. Ensure correct adjudication of claims thus allowing accurate reporting on

claims data.

Pay claims in line with the company’s policy on cost containment; identify duplicate payments, possible non-disclosure and fraudulent claims.

 Respond to customer enquiries accurately and professionally and liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction.

Jun 2014 – Sep 2014 All4home (Head Office in Marseille city) - FranceThe company is a home care services company which provides house keepers and butlers with a high service quality. ALL4HOME is present in 18 different cities in France.

HR Administrator / HR Manager Assistant Flexible and Supportive role within the HR Department of this busy home

services company. Assist in the recruitment process, screening CVs, scheduling interviews,

interviewing and corresponding with candidates. Responsibility for the on boarding of new hires. This involves preparing

welcoming packs and ensuring details are updated on the HR system. Complete monthly training matrixes for Induction and Health and Safety

training. Organise training dates and liaise with training providers. Record training information for employees, record training costs and

process invoices. Contract management assistance near the HR Manager. Work schedules management, contacting and liaising with employees.

Jul 2011 - Aug 2013 Eurodif (3rd biggest store of the company, in Marseille city) - FranceThe company is a clothes, furniture and home tailoring services retailer. They are present in more than 80 cities in France.

Shop & Sales advisor / Warehouseman Parcels and palettes distribution management. Responsible for distributing the daily tasks to employees of each aisles of

the Homewear department. Restocking the shelves and organising the displays and display windows. Daily haberdashery management, restocking ribbons, buttons and yard

spools. Dealing with customer and managing my own cash register. Dealing with administrative proceedings and bank (day-end revenue). Developed ability to prioritise and multi-task.

2009 (May – Aug) Jean-Rey (Ollioules city) – France The company is a garden centre and tree nursery; it is the biggest plants producer of the south of France.

Merchandiser Racks and palettes distribution management Daily watering and pesticide treatments Pruning trees and hedges Dealing with customer and managing my own cash register. Regularly used own initiative to solve problems.

SKILLS Communication and Interpersonal: Experience of interacting and communicating with a

variety of colleagues and customers. Possess strong team working skills and experience of providing customer service and care.

Initiative: Have regularly worked successfully on my own initiative in employment roles I held, particularly during my current role in Allianz.

Organisational: Skills developed when working as a HR Manager Assistant and as a Shop Advisor; comfortable with performing multiple administrative duties within tight deadlines.

IT: Knowledge of Microsoft Office.

INTERESTS AND ACHIEVEMENTS Cycling: Have been cycling in France and Ireland for a number of years. Do-It-Yourself: Furniture renovation, home crafting, manual works.