nec converged solutions for the hospitality industry
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NEC Converged Solutions for the hospitality industry. Presentation. Producer and Implementation partner About NEC TALIA system – function and facilities Installation, implementation and technical support Admini stration and reporting Usage statistics and Technical condition - PowerPoint PPT PresentationTRANSCRIPT
2005 1NEC
NECNEC
Converged Solutions for the Converged Solutions for the hospitality industryhospitality industry
2005 2NEC
PresentationPresentation
Producer and Implementation partnerProducer and Implementation partner
About NEC TALIA system – function and facilitiesAbout NEC TALIA system – function and facilities
Installation, implementation and technical supportInstallation, implementation and technical support
AdminiAdministrationstration and reporting and reporting
– Usage statisticsUsage statistics and Technical conditionand Technical condition
Recapitulation of advantages for guests and hoteliersRecapitulation of advantages for guests and hoteliers
Revenues and financial balanceRevenues and financial balance
2005 3NEC
$53 Billion in Annual Sales$53 Billion in Annual Sales Ranked 55Ranked 55thth in Fortune Global 500 in Fortune Global 500 Largest PC Manufacturer in JapanLargest PC Manufacturer in Japan World’s 3World’s 3rdrd largest Patent producer (Over 15,000 largest Patent producer (Over 15,000
Patents)Patents) World’s 2World’s 2ndnd Largest Producer of Semiconductors Largest Producer of Semiconductors Uniquely Ranked in top 5 for Semiconductors, Uniquely Ranked in top 5 for Semiconductors,
Computers & CommunicationsComputers & Communications
NEC todayNEC today
2005 4NEC
ELKO TRADING spol. s r.o.ELKO TRADING spol. s r.o. – – GCSGCS
Leader of IT market in Czech republicLeader of IT market in Czech republic
• On CZ market since 1990On CZ market since 1990• First IT specialist after 1989 in Czech republicFirst IT specialist after 1989 in Czech republic• One of 10 greatest distributors in CZOne of 10 greatest distributors in CZ• Over 60 professional specialists on 6 branch offices in CZ a SROver 60 professional specialists on 6 branch offices in CZ a SR• Experience of operation on international markets (Germany, Experience of operation on international markets (Germany,
Poland, Belarus, Lithuania, Hungary and many other)Poland, Belarus, Lithuania, Hungary and many other)• Implementation partner of many Czech and international Implementation partner of many Czech and international
companiescompanies
Global Communication Solution (GCS) divisionGlobal Communication Solution (GCS) division is first implementation is first implementation partner for hotel systems from NEC company in the middle Europepartner for hotel systems from NEC company in the middle Europe
Global Communication Solution (GCS) divisionGlobal Communication Solution (GCS) division is first implementation is first implementation partner for hotel systems from NEC company in the middle Europepartner for hotel systems from NEC company in the middle Europe
2005 5NEC
Introduction to NEC’s hospitality solutionsIntroduction to NEC’s hospitality solutions
Travel and Leisure Interactive Applications (TALIA)Travel and Leisure Interactive Applications (TALIA)– True Video and Audio on demandTrue Video and Audio on demand– Integration with PMSIntegration with PMS– HSIA – fixed and WiFiHSIA – fixed and WiFi– Integration with PBXIntegration with PBX
Broadband Display SolutionBroadband Display Solution– Local content management for information displays and Local content management for information displays and
info channel on guest TV info channel on guest TV
NEC offers the only large scale deployed “triple NEC offers the only large scale deployed “triple play” solution available in Europeplay” solution available in Europe
2005 6NEC
TALIA - OverviewTALIA - Overview
Multilingual digital VOD movies – offering all the very latest blockbusters and Multilingual digital VOD movies – offering all the very latest blockbusters and
independent contentindependent content
Time-shift TV and PVRTime-shift TV and PVR
Digital TV (DVB-t/c/s) – subject to availabilityDigital TV (DVB-t/c/s) – subject to availability
HSIA – High Speed Internet access HSIA – High Speed Internet access (laptop or TV, fixed or wireless)(laptop or TV, fixed or wireless)
Games – both 2 and 3 dimensional Games – both 2 and 3 dimensional
Room services and In-room marketing toolRoom services and In-room marketing tool
Integration with 95% of existing PMS –including Fidelio V6 and 7Integration with 95% of existing PMS –including Fidelio V6 and 7
Installed over either Cat 5e or existing Telephony cablingInstalled over either Cat 5e or existing Telephony cabling
All in a fully customisable offeringAll in a fully customisable offering
2005 7NEC
Video and Audio on demandVideo and Audio on demand
Offering the features of a CD or DVDOffering the features of a CD or DVD– Fast forwardFast forward– RewindRewind– PausePause– Resume – allows guests to resume their paused content Resume – allows guests to resume their paused content
any time during the playback periodany time during the playback period– Next trackNext track– Digital Quality sound and picture with Dolby digital an Digital Quality sound and picture with Dolby digital an
option.option.
Most importantly what the customer wants and when Most importantly what the customer wants and when they want it……they want it……
2005 8NEC
HSIA on the TV or the guests own laptopHSIA on the TV or the guests own laptop
Provide access to the www for business and Provide access to the www for business and
leisure guestsleisure guests
Provide secure unrestricted Internet Provide secure unrestricted Internet access on the in-room TV and guest’s access on the in-room TV and guest’s laptopslaptops
Provide free access to web sites of your Provide free access to web sites of your choicechoice– Hotel web sites for information and Hotel web sites for information and
reservationsreservations– Tourist board, weather, news or local Tourist board, weather, news or local
information sites information sites Develop a new revenue stream by Develop a new revenue stream by
allowing free guest access to fee paying allowing free guest access to fee paying partner websitespartner websites– Tourist attractions, restaurants Tourist attractions, restaurants
transport, email, newstransport, email, news
2005 9NEC
Wake-up serviceWake-up service
Bill consultingBill consulting
Internal TV channel to promote high margin additional hotel Internal TV channel to promote high margin additional hotel
services : casino, bar, luxury shops, …services : casino, bar, luxury shops, …
Preview trailers presentation available through VODPreview trailers presentation available through VOD
Advertising spot and information messages specific to the Advertising spot and information messages specific to the
hotel or partners (restaurants, museums, ….)hotel or partners (restaurants, museums, ….)
Room ServicesRoom Services
2005 10NEC
Guest services
2005 11NEC
Menus in the guests own Language…..Menus in the guests own Language…..
Increases revenue from overseas guestsIncreases revenue from overseas guests
2005 12NEC
• Digital Entertainment elements Digital Entertainment elements
fully integratedfully integrated
• Factory testFactory test
• Quick installation on customer’s Quick installation on customer’s
sitesite
• Easy deploymentEasy deployment
• Room savingRoom saving
• ReliabilityReliability
Hardware IntegrationHardware Integration•Mechanical components assembly (drawers, power cord, Mechanical components assembly (drawers, power cord, network cable...)network cable...)
•Identifier on every rack integrated cableIdentifier on every rack integrated cable
•Internal Racked systems (Server, Storage, back up, UPS..)Internal Racked systems (Server, Storage, back up, UPS..)
Software IntegrationSoftware Integration•duplication software image, hardware components duplication software image, hardware components integrationintegration
Specific Logistics and ServicesSpecific Logistics and Services•Optional delivery on final customer’s siteOptional delivery on final customer’s site
•Installation & configuration on server’s site : NEC UltraCareInstallation & configuration on server’s site : NEC UltraCare
Before the install - factory rack integrationBefore the install - factory rack integration
Customers AdvantagesCustomers AdvantagesCustomers AdvantagesCustomers Advantages
2005 13NEC
Help desk and Network Operations Centre
Multi language Help desk (French / Portuguese / Spanish / English)Multi language Help desk (French / Portuguese / Spanish / English)• Dealing with all aspects of operation of TALIA with hotel staff or guestsDealing with all aspects of operation of TALIA with hotel staff or guests
24x7 Second Line Support Staff and Networks Operations (NOC)24x7 Second Line Support Staff and Networks Operations (NOC) Hardware supportHardware support
• Extended warranty for period of contractExtended warranty for period of contract• On Site supportOn Site support
– Response times detailed in bespoke SLAResponse times detailed in bespoke SLA
– Spares available in all countries within 8 hoursSpares available in all countries within 8 hours
Software and Content updatesSoftware and Content updates• All managed remotely from NOCAll managed remotely from NOC
TALIA Real time Web based management system allows both the NOC TALIA Real time Web based management system allows both the NOC and the hotels own IT department and the hotels own IT department
• Complete visibility of all aspects of their system both locally and across an Complete visibility of all aspects of their system both locally and across an estateestate
• Colour status ensures fast reaction timesColour status ensures fast reaction times
2005 14NEC
TALIA - complete control at your fingertipsTALIA - complete control at your fingertips
Proactively monitored by NECs Operations Proactively monitored by NECs Operations CentreCentre
Whether the whole estate…..Whether the whole estate…..
2005 15NEC
Or individual room or serviceOr individual room or service
2005 16NEC
With a healthy site comes a healthy With a healthy site comes a healthy revenuerevenue
““12-15% of hotel guests will watch a pay per view film 12-15% of hotel guests will watch a pay per view film every night, but this figure is rising as technology every night, but this figure is rising as technology
allows more choice” allows more choice” Caterer Online ‘04Caterer Online ‘04
Increasing revenue…..Increasing revenue…..
Up to a 40% increase over analogue Up to a 40% increase over analogue systems!systems!
2005 17NEC
By day of week…By day of week…
Management of use and customer Management of use and customer interactioninteraction
Creating customer usage profiles allows more Creating customer usage profiles allows more targeted marketing opportunitiestargeted marketing opportunities
By time of day…By time of day…
2005 18NEC www.nec-online.com
Customer RequirementsCustomer Requirements Pay as you use Telephones in every bedroom Pay as you use Telephones in every bedroom
Use of existing installed TV’sUse of existing installed TV’s
HSIA available for guestsHSIA available for guests
All sites to be completely CAT 5 cabledAll sites to be completely CAT 5 cabled
Incremental revenue to offset capital investmentIncremental revenue to offset capital investment
Completion by end 2004Completion by end 2004
Why NEC?Why NEC?
NEC SolutionNEC Solution
- 251 hotels in the UK- 251 hotels in the UK
NEC TALIA – offering telephone, HSIA and Video NEC TALIA – offering telephone, HSIA and Video
on demandon demand
CAT phone (Creditcard Activated Telephne) – CAT phone (Creditcard Activated Telephne) –
pre-pay telephonepre-pay telephone
IP based billing for VOD and telephonyIP based billing for VOD and telephony
NEC offered a premium product at affordable NEC offered a premium product at affordable
pricing pricing
Comfort offered by Multinational Corp was key Comfort offered by Multinational Corp was key
in this £20M projectin this £20M project
To date:To date:
51 lodges are live with 51 lodges are live with
telephony and VOD telephony and VOD 13500 rooms cat 5 cabled and STB installed13500 rooms cat 5 cabled and STB installed
Revenues in line with projectionsRevenues in line with projections
Spain and Ireland now included in the projectSpain and Ireland now included in the project
Travelodge adding 1 lodge every 9 daysTravelodge adding 1 lodge every 9 days
2005 20NEC www.nec-online.com
Customer RequirementsCustomer Requirements
Interactive video system offering a full Interactive video system offering a full
compliment of movies available On Demand compliment of movies available On Demand
Integration into their PMS systemIntegration into their PMS system
A tool for marketing their complimentary services A tool for marketing their complimentary services
Fast but secure HSIAFast but secure HSIA
NEC SolutionNEC Solution
Why NEC?Why NEC?
NEC TALIANEC TALIA
TALIA Console – the PMS integration and management TALIA Console – the PMS integration and management
tooltool
Latest release movies from the Worlds leading studiosLatest release movies from the Worlds leading studios
Smaller companies offering similar solutions Smaller companies offering similar solutions
had failed to maintain the hotels confidencehad failed to maintain the hotels confidence
NEC has a strong presence at a local level NEC has a strong presence at a local level
and 24 hour support was essential and 24 hour support was essential
System currently installed on hotels System currently installed on hotels
installed infrastructureinstalled infrastructure
Integrated into both 25” CRT TV’s Integrated into both 25” CRT TV’s
and Sharp 23” LCD TV’sand Sharp 23” LCD TV’s Usage 35% higher than analogue system Usage 35% higher than analogue system
statsstats
““Amongst its regular clientele it boasts 2 Amongst its regular clientele it boasts 2 former US presidents - The Lodge has former US presidents - The Lodge has become of Scotlands most popular luxury become of Scotlands most popular luxury retreats”retreats”
2005 21NEC
Interactive video system offering a full Interactive video system offering a full
compliment of movies available On Demand compliment of movies available On Demand
Integration into their PMS systemIntegration into their PMS system
A tool for marketing local services and A tool for marketing local services and
attractions attractions
Highlands HotelHighlands Hotel
NEC SolutionNEC Solution
Why NEC?Why NEC?
Customer RequirementsCustomer Requirements
TALIA offered cost effective solution with a TALIA offered cost effective solution with a
proven pedigreeproven pedigree
Digital On Demand services increase revenue Digital On Demand services increase revenue
by up to 40%by up to 40%
TALIA system with integration into TALIA system with integration into
hotels PMS systemhotels PMS system
Small 4 crown hotel located Small 4 crown hotel located
8 miles from THE National Exhibition 8 miles from THE National Exhibition
CenterCenter
catering for individual business travellers catering for individual business travellers
or parties or parties
““HSIA and pay per view are an important HSIA and pay per view are an important
attraction for the business traveller” attraction for the business traveller”
Highlands Hotel GMHighlands Hotel GM
2005 22NEC
PPublic exchange integration into TALIAublic exchange integration into TALIA
2005 23NEC
Las Vegas Market ShareLas Vegas Market Share
Over 52% market share
2005 24NEC
TALIA – TALIA – road maproad map
Support for multiple payment mechanismsSupport for multiple payment mechanisms– Support paying all services via InternetSupport paying all services via Internet
Low bit rate delivery of videoLow bit rate delivery of video– MPEG4MPEG4 compression compression h264 h264
PVR / time-shift TV options availablePVR / time-shift TV options available Integration with VoIP NEC serversIntegration with VoIP NEC servers Calling Line Identity (CLI) Calling Line Identity (CLI) overover TV TV ON screen ON screen messagesmessages waiting for text or voice answerwaiting for text or voice answer Integration of fax servicesIntegration of fax services Capture of video sequencesCapture of video sequences
2005 25NEC
Offer Strong PointsOffer Strong Points
Stable product with large installed baseStable product with large installed base
One-stop shopping One-stop shopping
High quality contentsHigh quality contents
Use of existing IT infrastructureUse of existing IT infrastructure
Simplicity of a per room and per month chargeSimplicity of a per room and per month charge
Immediate availabilityImmediate availability
2005 26NEC
ConclusionConclusion
Industrialized Industrialized and and scalablescalable
Turn key solutionTurn key solution,,
lead by a lead by a major manufacturermajor manufacturer..