nec sv8100 hospitality distribution solution 020810

HospitalityNEC SV8100

Distribution Solution

Hotel Environment

• Small Hotel/Motel • Up To 75 Bedrooms• Restaurant and Conferencing• Rooms and Services• NEC SV8100 features• Associated 3rd Party Product

Hotel/Motel

• NEC SV8100• Hotel Software• My Calls Manager• Required Elements

• Receptionist• Telephony Options

» Handset/Headset Options

• Property Management System» PMS Lite

• Hotel Rooms – Conferencing/Restaurant» Business Voice Mail» Handset Solutions

• Management & Staff• Mobility/Mobile Extension• Find Me Follow Me

• Hotel Software• Standard, No Special Card Required• Provides Dedicated Hotel Features• Used with DSS Console

• Licensing• Single Activation License

• Hotel Call Billing• My Calls Call Manager• No PMS Integration Required• Bills Calls By Room

NEC SV8100Hotel Features

• Hotel Software• Check In/Check Out (738/739 + Room Number)

• Room Clean Status (741 + Room Number +)» 1 Room Clean» 2 Maid Required» 3 Maid In Room» 4 Inspection Required

• Toll Restriction (737 + Room Number + Class (15)

• Wake Up Call (733 + Room Number + hhmm)» 24 Hour Clock, 734 + Room Number To Cancel

• Do Not Disturb (729 + Room Number)» 730 + Room Number To Cancel

• Room Monitor (770 + 2 + Room Number)» SLT Handset Only

Hotel Features

• Lamp Indication - 1-54 Green, 61-114 Red

• Check In/Check Out» On/Off

• Room Clean Status» 1 Room Clean – On & Solid» 2 Maid Required – Slow Flash» 3 Maid In Room – Medium Flash» 4 Inspection Required Fast Flash

• Wake Up Call (733 + Room Number + hhmm)» Set – On, Off-Off, Flash – Wake Up Call Missed

Hotel Features

Page Switching Wake Up Mode Room Status Mode

• My Calls Manager – Key Hotel Benefits• Reports – Run reports on commonly dialled numbers, call costs, by department, by extension

• Toll Fraud Alarms• Out of hours calls from extensions• Long calls

• Call Billing• Bill by Room• Complaint Handling• Telephony, Fixed, Handling and Tax Costs

• System Call Profile• Busy Periods, Abandoned Calls, Outgoing Calls

Hotel Features

• Hotel Features – Required Elements• DT330 Handset

» DT330 12 Key £115 rrp» DT330 24 Key £180 rrp» DT330 32 Key £220 rrp

• Expansion Modules» 8 Key DLS Module (12 & 24 Key Only) £40 rrp» 60 Key DSS £230 rrp (requires Digital Ext Port)

• Hotel Activation License» One Off Purchase - £165 rrp

• My Calls Manager» Upgrade from My Calls Basic £850.00» Annual Maintenance £200 rrp Year 2 +

• PC Specification» User Supplied :-» Intel Duo Core Processor 2.66GHz, 2GB RAM, 20 GB Hard Disk Minimum,

Windows XP Pro SP2, Windows Server 2003, Windows Vista Business/Ultimate/Enterprise

» My Calls is not support on 64bit/Thin Client/Virtualised Scenarios

Hotel Features

Hotel/Motel





• Hotel Rooms – Conferencing/Restaurant» Business Voice Mail» Handset Solutions


• Call Handling• General Enquiries

• Guest Enquiries• Restaurant, Local Facilities

• Check In/Check Out• Reservations, Bills, Payments

• Business Enquiries• Conference Facilities & Availability

ReceptionistTelephony Options

InMail & Auto Attendant

• 16 Port Auto Attendant (With ME50)

• Position in queue (ACD required)• Comfort Messages• Information Mail Boxes

• 576 Mail/Information boxes• Escape from mail jail/Route back to Reception

• 8 Levels of night service• Access to Out Of Hours Contacts• Find Me Follow Me


• Information Services• Accessible Internally & Externally

» Pool Opening Times» Restaurant Opening Times» How to Order Room Service» Hotel Pet Policy

• Non Hotel Services» Local Parking Arrangements» Local Gym Facilities» Local Sports/Leisure Facilities

• General Information» Hotel Policy on Smoking» Emergency Dentist/Doctor» Seasonal Incentives


• Guest Voice Mail• Voice Mail Box Per Room• Customisable Message If Required

• Auto Erase Voice Mail• Auto Delete Once Listened To Automatically• Auto Delete All Guest Mail Boxes from Reception

• Message Waiting• Lamp Indication on Room Phone• Lamp Indication at Reception

• Email Notification• Alerts Reception• Advise Guest of MW


• Hotel Staff Mail Box• Individual or Group Mail Boxes• Cascading Alert – 5 Destination Numbers

» Duty Manager

» Night Porter/Security

• Customisable Message If Required

• Notifications• Email Notification or .wav file recording of VM• Find Me Follow Me – 3 Destination Numbers

» Attempts Alternative Contact Prior to VM Being Left

• Fax Detection • Auto Fax Tone Detection


• PZ-VM21 InMail Voice Mail Daughter Card• Product Code BE106339• RRP £200.00

• AKS InMail Compact Flash• Product Code BE107682• RRP £100.00

• Advance License for InMail• BE110305• RRP £100.00

– Cascading Message Alert

– Find Me Follow Me

– Password Protection

– Hotel/Motel

Reception Handset Options

• Receptionists Are Not Static• Multi Tasking• Comfortable and Hard Wearing

• Flexible• Movement, Multiple Environments

• Productivity• Customer Service• Complaint Handling• Revenue Generating


• DT330 range including Bluetooth (TDM only)

• Product Code 39645

• RRP £365.00

• Range 30 metres

• Handset Upgradeable to 24 or 32 Keys

• Handset and Cradle can be purchased

Separately


• DT330 with Bluetooth Adaptor & Headset(Handset Pictured DT330 24 Key. DT330 Handsets Only)

• Bluetooth Adaptor – Product Code BE106873

• RRP £200.00

• Range 30 metres

• Plantronics Voyager Pro – Product Code 36834

• RRP £69.56

• 6 Hrs Talk Time, 120 Standby

• Range 10 Metres


• DT300/DT700 Handset• Sennheiser BW 900 Bluetooth Office Headset

• Connects via Handset Cord Port

• Handset Lifter Available

• Infinite Talk Time – Hot Swappable Battery

• Over Ear or Headband Options

• Toggle Between Devices

• Wireless Bluetooth 1.2 Standard

• Range Up To 100m

• 2 Year Warranty

• Bundle Available – Product Code 39964 £299.00 rrp– BW900– Spare Battery– Handset Lifter


• DT300/DT700 Headset Option• Sennheiser DW Office – Product Code 40586• RRP £288.00• 8 Hrs Talktime, Standby up to 100 Hrs• Range 55-180 Metres• Fast Charge, 0-50% in 20 Minutes

PMS Lite

• Simplified Room Management• Reduced Check In Times• Insight to Cost and Spending• Increase guest knowledge• Plug and Play• Intuitive

PMS Lite

PMS Lite

• Simplified Room Management• Overview of Available Rooms, status and pending reservations

• Distinction between same day and future arrivals

• Multiple Guests assigned to the same room

• Easy Guest Room Transfer

• Full Room Status

• Room Status initiated by House Keeping

PMS Lite

• Reduced Check In/Out Time• Account Details Displayed on Check In

• Additional Charges and Payments can be added

• Overides/Refunds Password Protected to limit abuse

• Budget Limits can be set at Check In

• Bill Preview can be created for approval

• Multiple Guest Check Out available

PMS Lite

• Insight into Cost and Spending• Telephone Call Charges

• Bar Charges

• Restaurant

• Room Rates

• Ancillary Services – Newspapers etc

• Entered via Pre-Defined Posting Codes

PMS Lite

• Increased Guest Knowledge• Guest Former Reservation History

• Store Full Account Details

• Guest Approval to Add Email Address for Marketing

• Opt In to 3rd Party Marketing (Local Tourist Attractions)

• Tick Box Opt Out

• Guest History Exportable for Reports/Analysis

PMS Lite

• Key Features• Reservation/Billing/Telephone Call Management

• Exportable Guest Database

• In-Advance Deposits

• User Configurable Tariffs and Rates

• End of Day Audit History

• Server, Client Network or Web Browser Options

• Multi Language, English, Spanish, French, Italian and German

PMS Lite

• PMS Lite Components• Hotel/Motel Activation License

– Product Code BE107575 £165.00 rrp

• PMS Lite Software– PMS Lite up to 75 Rooms– Product Code 9600 262 86000 £2,495 rrp– Additional Front of House Postion– Product Code 9600 262 89000

• IPLA Card (VoIP Compression Card)– 32 Channel VoIP Card (Entry Level)– Product Code BE106911 £500.00 rrp

Hotel Rooms & Business Services

Doro Congress 150 Analogue Hotel Telephone


• 10 One Touch Memory Buttons

• Message Waiting Lamp

• 4 Handset Volume Settings

• One Way Handsfree

• Speaker Volume Control

• Interchangeable Directory Card

• Pre-Defined Directory Card

• Hearing Aid Compatible

• Mute Button

• 9 Monophonic Ring Tones

• 3 Ringer Volume Settings

• Data Port

• Business Card Holder


• Doro Congress 150• Available in Black and White

• Product Code 29721

• £25.99 rrp

• Congress Programmer• Rapid Deployment Tool

• Fast Handset Deployment

• Flash Programme Handset in Seconds

• £54.99 rrp

• Availability TBC


• Guest Mail Box• Revenue Generating Additional Services

• Sponsored Auto Attendant Greetings (Conferences/Exhibitions

• Virtual Extension with Mail Box

• Accessible from any Hotel Handset

• Personal Greeting

• Message Notification (Cascading Notification)

• Auto Delete

• Requirements• Voice Mail User Box License £20.00


• Conferencing Facilities• Revenue Generating Additional Service – Equipment Hire• Versatile – Readily Available Technology• Can connect to System Phones• Used in conjunction with Guest Mail Box

• Konftel 60w• Uses Bluetooth Technology• Connects to Mobile Phones/PC/Laptop• Portable for Spontaneous Conference Calls• 10m Range• 30m Mic Range• Full Duplex• Ideal for 6 Person Conference Call• Product Code 25828• £329 rrp

Hotel/Motel





• Hotel Rooms – Conferencing/Restaurant» Business Services» Handset Solutions


Management & StaffMobility

• M155 Wrist Phone» Handsfree Speakerphone

» 5 Number Store

» Wrist or Lanyard

» Hygenie Wristband

» Clip Set

• I755 IP54 Rated DECT» Dust and Drip Proof

» Central Directory Access

» Bluetooth Module Available

» Belt Clip Standard, Pouch Available

Management & StaffMobility

• M155 Wrist Phone• Product Code EU000091• RRP £110.00• Clip Set (Special Purchase)

– RRP £22.00

• Hygiene Strap (Special Purchase)– RRP £15.00

• I755 IP54 Rated DECT• Product Code EU000092/93• Two Colours Available• RRP £340.00• Bluetooth Module Sold Separately• RRP £60.00• Both M155 & I755 Require IP DECT

Terminal License

Management & StaffMobile Extension

• Bi Directional Feature- Not Just Twinning• Receive Calls, Transfer, Breakout

• Deskphone and Mobile Work In Tandem• Can Be Home Phone, Alternate Office or Mobile

• Single Number Contact Strategy• One DDI Number, Contactable Anywhere

• Premicell Installation – Low Cost Calls• F Route Calls via Premicell Ports For All Mobile Calls

• Free Feature on SV8100• Programming Only, No License

Management & StaffMobile Extension

• NEO Wave BRI Fixed Cellular Terminal• 2 Port Unit (2 Sim Cards)• Installs on BRI Ports

» Product Code 34129

» RRP £820.00

• Requires 2BRIU Card• Main or Daughter

» Main Product Code BE106355 RRP £180.00

» Daughter Product Code BE106356 RRP £200.00

Management & StaffEnvironmental Factors- Restaurant & Kitchen Areas

• Doro AUB 200h» Membrane Keypad» Sealed Magnetic Hook Switch» Hearing Aid Compatible» Product Code 32657 RRP £29.99» Wall Mountable

• Doro AUB200h + SA» Membrane Keypad» Sealed Magnetic Hook Switch» Hearing Aid Compatible» Antimicrobial Protection» Product Code 32978 RRP £39.99» Wall Mountable

Management & StaffFind Me Follow Me – Advanced InMail Feature

• Find Me Follow Me• Management Tool – Key Staff Members• Extra Digit Option in Voice Mail Box Menu• Programmable Around Movements• Set Times and Numbers Based On Location• Locations Not Exclusive to SV8100

» IP DECT

» Alternate Office Phone

» Personal Mobile

» Home Phone

» Separate Location

Management & StaffFind Me Follow Me

• Find Me Follow Me• Management Tool – Key Staff Members• Extra Digit Option in Voice Mail Box Menu• Programmable Around Movements• Set Times and Numbers Based On Location• Locations Not Exclusive to SV8100

» IP DECT

» Alternate Office Phone

» Personal Mobile

» Home Phone

» Separate Location

Summary

• NEC SV8100 Hotel Software• Features and Licensing

• My Calls Call Manager• Telephone Call Billing and Reporting

• InMail & Auto Attendant Options• Information Services• Hotel Room Voicemail

• Hotel Staff Voice Mail• Cascading Message Alert• Notifications – Email• Fax Detection

Summary

• Reception Handsets• DT300 Range with DSS/DLS Modules• Bluetooth Options• Bluetooth Headsets – Plantronics & Sennheiser• DECT Cordless – DW Office Sennheiser

• PMS Lite• Features and Requirements

• Hotel Room Phones• Congress 150 - Doro

• Conference Facilities• Guest Mail Box – Virtual Extension• Bluetooth Conference Unit – Konftel 60w

• Mobility• IP DECT• Mobile Extension & Premicell• Find Me Follow Me

Contact DetailsWebinar Recording Slides

• Email – [email protected]

• Tel – 01937 847182

• http://helpdesk.nimans.net– Webinar Recordings– Webinar Slides– 3rd Party Devices .pdf’s available– Revision 4 Software– Revision 4 Price List– Revision 4 Review Document