ncr interact partner lab overview feb 18, 2015. ncr interact partner lab overview introduction how...

NCR INTERACT PARTNER LAB OVERVIEW

FEB 18, 2015

NCR Confidential 2

NCR Interact Partner Lab Overview

• Introduction

• How to order and install system software

• Windows RPSW configuration

• Linux RPSL configuration

• Kiosk ADD / HOT Fixes

• Partner Support web site

• Questions

NCR Confidential 3

IntroductionWho we are - Partner Lab Staff

• Retail experience!

• Combined 100+ years of NCR experience in Retail

• The Partner Lab is Part of the NCR Engineering Organization

• Close ties to standard product development projects

• Access to NCR platform hardware and software engineers

Mark WeimerSR. Software Analyst

770-623-7622

Mark WeimerSR. Software Analyst

770-623-7622

Jeff SemkManager

770-623-7637

Jeff SemkManager

770-623-7637

Tom ShonkSR. Software Analyst

770-623-7342

Tom ShonkSR. Software Analyst

770-623-7342

OPENOPENHap Cohen Software Analyst

770-418-4558

Hap Cohen Software Analyst

770-418-4558

NCR Confidential 4

IntroductionRole of the NCR Interact Partner Lab

• What We Do:

• For active Advanced and Premier Partners, we provide up to 24 hours of gratis technical support per year. Additional hours are available on a time and materials basis through NCR Professional Services.

• Provide direct software development support to Retail application providers who are porting their apps, or developing new apps, for NCR Retail POS and Kiosk hardware. We can help you accelerate your development!

• Support is provided based on the Partner’s use of NCR’s supported O/S images and Retail Platform Software (RPSW or RPSL)

• We can help configure your Platform Software and Drivers to match your hardware configuration

• Limited assistance and documentation will also be provided for those Partners using direct write interfaces to NCR peripherals.

NCR Confidential 5

IntroductionRole of the NCR Interact Partner Lab

• Out of Scope:

• The Partner Lab does not provide field support for installed systems

• The Partner Lab does not provide hardware support, or support for third party peripheral devices

• The Partner Lab does not provide support for non-NCR released operating systems

• The Partner Lab does not provide source code or application development

• The Partner Lab does not provide support for application software such as Advanced Store, Fastlane, Retalix, etc.

• See “Introduction to the Retail Partner Lab” document for full description of services (available on Partner Lab web site)

NCR Confidential 6

IntroductionHow to Engage the NCR Partner Lab

• Call Partner Lab general number 770-623-7413 or 1-800-872-6235

• Call or email Jeff Semk (770-623-7637 --- [email protected])

• Correspond directly with one of our Partner Lab Engineers if an ongoing issue

• Be prepared to provide detailed description of the problem and environment (Which hardware? Which O/S? OPOS? JavaPOS?...)

• Partner Lab Engineers are assigned to help you based on skill set and bandwidth

NCR Confidential 7

IntroductionPartner Support Web Site

• The Partner Lab provides a technical support web site via the Partner Portal login

• NCR URL:• http://retailonline.ncr.com/retailonline/RPL/

• Partner Lab Web Site Contents

• Introduction to the NCR Retail Partner Lab Document

• Convenient Pointers, arranged by NCR product, to helpful information

• Pointers to Online Publications and Retail Platform Software technical support files (Drivers and Patches), technical notes

• Retail Products Facts Flash

http://retailonline.ncr.com/retailonline/RPL/

How to install systems

• The Operating System is normally ordered and pre-loaded at the factory. Contact ScanSource to make sure you order the correct unit feature.

• If a recovery image is required it can be ordered through normal product ordering processes assuming all licensing requirements have been fulfilled. Contact Scansource for any recovery image.

• RPSW software is available on the NCR web site. 4.x.x.x (and earlier versions) and their latest patches can be downloaded directly from the site.

• RPSW version 5.x.x.x must be requested using the e-mail contact on the site. The software will be sent to you using our mass transit facility. Any additional patches can be downloaded from the site.


• Microsoft Windows

(32 and 64-bit Versions)• Linux (SLEPOS 11 SP3) • OS Pre-load options• NCR OPOS and JavaPOS

Open platform support software solutions for Windows and Linux with a robust platform software suite for ease of integration

Microsoft Linux

(32-bit and 64-bit)

(32-bit and 64-bit)

CHOICE OF OPERATING SYSTEMS

How to install SystemsWindows Operating System Images

Terminals ClassMother-Board

POSReady 2009

POSReady 7 Windows 7 SP1 Windows 8.1 Capable

32 bit 64 bit 32 bit 64 bit 32 bit 64 bit

Current

RealPOS XR7 7702 Monaco X X X X XRealPOS 82XRT 7606 Pocono –Q67 X X X X XRealPOS 40 7600-1x Lanier X X X RealPOS 40 Rel 2 7600-2x Lanier II X X X RealPOS 60 7601-1x/2x Kingsway – GL40 X X X X XRealPOS 60 Rel 2 7601-3x/4x Riverside X X X X XRealPOS 72XRT 7616 Bristol II X X X X XRealPOS 25 7610-1x/3x Lanier X X X RealPOS 25 Rel 2 7610-5x Lanier II X X X RealPOS 50 7611 Kingsway – GL40 X X X X XSelfServ 60 7409 Bristol X X X X XRealPOS 23 7649 Kingsway – GL40 XRealPOS 35 7643-1x Lanier X RealPOS 35 Rel 2 7643-2x Lanier II X X X MGC 7641 Lanier II X

Discontinued (Legacy)

RealPOS 70 7402 Darlington X

RealPOS 70XRT 7403 Bristol X X X X XRealPOS 80/80c 7457/8-3x/4x Darlington RealPOS 80XRT 7459 Talladega X X X X X

SCER – not generally releasedNot possible, no Intel drivers

How to install systemsPI VS Image X

• All non-PI images (image-x) require a NCR USB bootable media that can only be obtained by ordering the media from ScanSource.

• Partition Image operating systems require the PI boot cd (D370_0605_0100_1702 or later).


32 bit VS 64 bit

• For PI images (32 bit only):• Create the PI boot cd from the ISO.• Boot from it by selecting the CD-ROM at s/w boot (F8)• Insert the operating system DVD when prompted.

• For WIM Images (64 bit or 32 bit Windows7):• Boot from the USB device and select the proper Operating

System Image to deploy.

Windows RPSW Configuration

• Install RPSW by running the MSI installation program• If installing on a windows7 based Operating system you must

run the installer with Administrator privileges. Failure to do this will result in problems using the software.

• Install the latest patch using the instructions located on the web site. Patches must be installed from a command prompt with administrative privileges if running in any form of Windows7.

• If JavaPOS is required for your customer you must chose the manual install option when prompted during the install process and select JavaPOS.

Windows RPSW ConfigurationPrinter Configuration

Windows RPSW ConfigurationCash drawer configuration

16

Windows RPSW ConfigurationMother board Cash drawer configuration

Windows RPSW ConfigurationUSB MSR configuration

18

Windows RPSW ConfigurationWedge MSR configuration

Windows RPSW ConfigurationPrinter Data Capture set up

20

Windows RPSW ConfigurationPrinter Data Capture set up

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Windows RPSW ConfigurationGeneral Data Capture set up

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Windows RPSW ConfigurationGeneral Data Capture set up

• Getting the logs:• Set up the datacap logging levels that you want• Reboot the system• Get the problem to happen• Select the “Create Diagnostic file”• This will collect all of the datacap files and place them

in a .zip file in c:\programData\NCR\RSM\Diags on a windows7 operating system

• The file name will be in the format of RSM_” date (yyyymmdd)”_ “time of day (hhmmss)”.zip

Linux RPSL Configuration

• Obtain the Linux operating system image from ScanSource• Obtain the latest RPSL for your version of Linux operating

system from ScanSource• Current latest supported O.S. is SlePOS 11 sp3• The use of any other Linux operating version is not

supported


• To install the operating system• Boot from the PI boot dvd• Select menu item 1 from the boot menu• Insert the SlePOS image DVD when prompted• Insert the TermConfig dvd for the linux release you are

using when prompted. This software is used to help configure the NCR devices.

• Reboot the machine (log in as root with password of slepos11)


• To install RPSL• Get to a command prompt and type“startx”• Copy the RPSL.x.x.x. jar file onto the hard drive• Install the Java run time environment of your choice• Navigate to the directory that has the RPSL jar file• Type “java –jar RPSL.x.x.x.jave –console” and answer

the installation questions as prompted• Reboot the terminal


How to get and install Linux & RPSL

• To run the FtClientLE configuration • Log in as root• Type “startx”• Type “sh /usr/loca/NCRRetail/FitClientLE/FitCleintLE.sh”• After the utility comes up you can start configuring your

devices

Linux RPSL ConfigurationPrinter configuration

Linux RPSL ConfigurationScanner configuration

Linux RPSL ConfigurationMSR Configuration

Linux RPSL ConfigurationData Capture setup example

Linux RPSL ConfigurationData Capture setup example

• Getting the logs• After changing the DatCap.conf file, restart

the terminal• After the error is duplicated run:

“/usr/local/NCRRetail/scripts/PackLogs.sh”• This script will collect all of the datacap

files and place them in a .gz file in the root directory

Questions????

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