ncip and self service giving the user control and context vicki terbovich information technology...
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NCIP and Self Service
Giving the User Control and Context
Vicki Terbovich
Information Technology Officer
Maricopa County Library District
Candy Zemon
Senior Product Strategist
Polaris Library Systems
Vendor Perspective
NCIP lets us share information NCIP lets us request actions NCIP gives us
Ease of integration Simplicity of maintenance Extension of functionality
Making Connections
Working in Parallel
Your Library Fines
Your Reserved PC Time
Library
PC Reservation Management
Who?
When?
How Much?
Sharing Information
I want to see and pay my fines here
I want to see my reserved time here
Working Interactively
Invoking Related Actions
Library
Downloadable
E-Resources
Who?
Checked OutChecked In
Request
I want an e-book
Search Request Check Out
NCIP Conversations
Defined question and answer pairs One party initiates (asks) The other party responds (answers)
Send information Take an action
Sometimes the same party is in each role at different times in the workflow
NCIP Serves Up Self-Service
NCIP and Automated Checkin
NCIP lets us expand location codes in exception bin messages
NCIP and Self-Check Stations
NCIP lets us
•authenticate the user
•present library customer account information on self check screen
•send checkout information to the Polaris system
NCIP and Payment Management
NCIP lets us share
• time management
• cost management
• smart card payments
while keeping library customer records updated.
NCIP and Downloadable Media
Library’s catalog and integrated system
Media Vendor’s Web site
NCIP
NCIP and Digital Library Reserve
Library customer stays “in” the OPAC. Transactions occur in DLR and are reflected in library customer’s account
DLR NCIP Integration
DLR authenticates against library customer database
Customer searches MARC records, selects
Link opens DLR where checkout occurs
DLR tells library about the checkout Customer sees transaction in his/her
library account
NCIP Integration Challenges
Both vendors must be committed to the NCIP solution
Both vendors must be capable of sending or receiving the required messages
On-site iterative testing is essential
NCIP Integration Benefits
Library customer’s life is easier More options, fewer applications to
learn Library can offer more services
Transactions are in library’s database Vendors can integrate with other
applications with NCIP as the “glue”