national clicks and dhet in-service training …

NATIONAL CLICKS AND DHET

IN-SERVICE TRAINING PARTNERSHIP

LOG BOOK

BUSINESS MANAGEMENT N6

ENTREPRENEURSHIP & BUSINESS MANAGEMENT

You are currently doing your internship for 18 months at a Clicks store in your Province in order to obtain

your National N Diploma in Business Management. Your compulsory subject is EBM and because of the

knowledge you gained through your studies the HR Executive from Clicks Head Office (Mrs Marietjie

Rothman) instructed you to do desktop research in order to report back to the Clicks Management team.

Use your textbook, internet as resources.

WM-01 Strategic Planning & Implementation: Mission statements

& Objectives

Scope Work Experience

Date Signature

Observing/identify the Clicks Group mission statement

Observe/identify the companies that the Clicks Group already

merged with and or are in the process of merging, acquisition,

partnering with and the success.

Identify and understand the purpose of MoUs

Supporting Evidence

Date Signature

Mission statement of Clicks

Compile minutes of meetings where you discuss the mission

statement of Clicks and the research project you received from

Mrs Rothman (HR Executive)

MoU agreements (can be examples)

Franchising


Date Signature

Draft a guideline document which explains the transformation

into a franchise business that the Clicks Group can use.

Research the different franchise options that are currently

available

Marketing the franchise – Modify current Advertisements, sales

letters, notices for

billboards, pamphlets, online- marketing, social and digital

media that speak to the establishment of a franchise for the

Clicks group.

Attend business forums, shows and other marketing platforms

in order to find out more about franchising.

Complete a business plan for presentation to management

team of the Clicks group

Supporting Evidence

Date Signature

Guideline documents

Advertisements, sales letters, notices for billboards, pamphlets

PowerPoint presentation on franchising opportunities and legal

implications, advantages and disadvantages

Buying an existing business


Date Signature

Assist with research for possible national/global business

opportunities for the Clicks Group

Do research on various business’s for sale and note the

following:

Identify a list of current businesses for sale in the

newspaper and/or online

Know why the business is for sale

Identify customer concentration where the bulk of the

revenue comes from

Talk/email the current business owner to identify key

employees before you close the sale

Identify government regulatory constraints.

Research determining the selling price by evaluating the

following:

Expectations of future profits and return on investment

The appraised value of the assets at the time of negotiation

Supporting Evidence

Date Signature

Research report on recommended national/global business

opportunities for the Clicks Group, with motivation and/or

evidence.

Expansion Internationally (Export)


Date Signature

Identify the political, legal and cultural risks involved based on

statement below

The Clicks group wants to export their products/services to

other countries. Research various countries to export

products/services

Research possible financial support from government to

support the Clicks group e.g. DTI

Supporting Evidence

Date Signature

Research report on countries considered to export to (at least

3), indicating why they have been identified

Research report on possible identified risks for exporting

products/services to identified countries

Formal Recommendation to Clicks Group on possible

government funding mechanisms, based on research

conducted.

Drafting Strategies


Date Signature

Drafting and recommend strategies for the Clicks group to

remain competitive in industry

Observe and determine SWOT analysis on competitors

Supporting Evidence

Date Signature

PowerPoint presentation on a new Strategy not yet used by

Clicks in order to remain competitive in the industry

SWOT Analysis Report on identification of competitors –

Conflict in the business


Date Signature

Bring others together to reconcile differences

Handle conflicts maturely by exercising “give and take” to

achieve positive results for all

Research formal or informal agreements that promote mutual

goals and interests and obtain commitment to those

agreements from individuals or groups.

Demonstrate respect for co-workers, colleagues, and

customers.

Interact respectfully and cooperatively with others who are of a

different race, culture, or age, or have different abilities,

gender, or sexual orientation.

Demonstrate sensitivity, flexibility, and open-mindedness when

dealing with different values, beliefs, perspectives, customs, or

opinions.

Supporting Evidence

Date Signature

Practical examples on how conflict was dealt with at the Clicks

store

Recommendations on how to avoid conflict

FINANCIAL ACCOUNTING

WM-03 Bank Reconciliation

Scope Work Experience Date Signature

WA0301 Retrieve the bank statement (Required to balance their tills against the electronic back office journal)

WA0302 Enter closing bank balance into accounting system (cash up, complete banking form M65, capture takings into back office)

WA0303 Verify all payments on bank state to payments in the cashbook (verify EFT slips, Paid out vouchers, Void slips against cash received. Capture on Banking slips which is captured onto the back office banking system.)

WA0304 Verify all receipts on bank statement is reflected in cashbook (verify EFT slips, Paid out vouchers, Void slips against cash received.)

WA0305 Verify all outstanding cheques are accounted for in the accounting records - Document reconciling items (cheques not cashed) in the bank reconciliation. Verify all notes and coins received balance against customer payment.

WM-02 Cash Receipts


WA0201 Receiving and sorting source documents from money received ( EFT slips, Cash deposit slips, Banking)

WA0202 Capture payments onto accounting system (understand, observe and inter-train on cashing up)

WA0203 File source documents (filing invoices in receiving, cash deposit slips)

Supporting Evidence Date Signature

SE0201

Financial source documents (Cash Depost Slips, EFT Slips and

Banking)

SE0202

Reports on deviations (Receiving discrepancies, overs and

shorts)

SE0203

Emails to clients, customers and suppliers (Communicate to

manager)

WA0306 Total the cashbook receipts and cashbook payments, and post to the bank account in the general ledger; (Verify and Balance EFT, Cash. Record in the cash deposit control book and complete banking slip and hand to management to authorize.

WA0307 Clear any remaining amounts from the previous month’s reconciliation statement and carry forward any unresolved amounts to the current month’s reconciliation statement. Balance floats and tills daily

WA0308 Present completed Bank Reconciliation with Bank Statement at the end of the month to your Supervisor Present completed cash deposit control book and cashier banking slip to the supervisor at the end of the cash up


SE0301 Financial source documents cash deposit control book, cashiers

banking

SE0302 Reports on deviations Shorts and overs, banking discrepancies

SE0303 Emails to clients, customers and suppliers reports to supervisors

WM-04

Processing payments made to Creditors & Reconciling

Creditors (Receiving)


WA0401 Match invoices with purchase order

WA0402 Capture invoice on JDA system

WA0403 Filing of invoices in receiving

WA0404 Prepare a full creditors reconciliation per supplier between system and supplier statement (capture stock received against invoice on JDA and communicate discrepancies to Manager)


SE0401 Financial source documents Invoices, trip sheets

SE0402 Reports on deviations DC shortages

SE0403 Emails to clients, customers and suppliers communication with

manager

WM-05 Managing Petty Cash (Float Management)


WA0501

Keep record of petty cash – who requested petty cash, what

was requested and what for. Count and Record float on float

control book

WA0502 Daily balancing of petty cash register Period updated to align to Clicks Environment

WA0503 Daily entry of petty cash into system Period updated to align to Clicks Environment

WA0504 Detailed Daily report of individual petty cash transactions and balances on Cashier declaration report

Period updated to align to Clicks Environment


SE0501

Financial source documents Cashier declaration report, Float

control book

SE0502 Reports on deviations Shorts and overs

SE0503

Emails to clients, customers and suppliers Evidence of

communicate to store management

WM-06 Stock Taking/asset management


WA0601

Manage the asset register (Record all Asset received and sent

to DC on IBT transfer)

WA0602 Maintain records relating to capital acquisition and disposal (ensure all records are captured on JDA and MMS system)

WA0603 Disclose property, plant and equipment in the financial statements at year-end.

WA0604

Report any differences between stock on file (on hand) and stock in the warehouse to Supervisor All discrepancies to be reported to management, logged with DC and recored on drivers trip sheet)


SE0601 Asset register (Asset received from and to the DC)

SE0602 Reports on deviations (IBT Transfers report, DW01 report)

SE0603 Stock control register (Driver trip sheet)

WM-07 Reconcile supplier statements - Receiving


WA0701

Process receipts and payments (Check and capture invoices in

receiving)

WA0702 Enter records in an analysed cash book for both cash and bank entries (capture stock received against invoice on JDA and communicate discrepancies to Manager)

WA0703 Check invoices received against orders

WA0704 Capture invoice on JDA system

WA0705 Prepare a bank reconciliation statement (capture stock received against invoice on JDA and communicate discrepancies to Manager)

WM0706 Reconcile supplier statements.


SE0701

Financial source documents Cashier declaration report, Float

control book

SE0702 Reports on deviations Shorts and overs

SE0703

Emails to clients, customers and suppliers Evidence of

communicate to store management

WM-08 VAT calculations and returns


The store manager asked you to assist with the VAT calculations and returns at the store you are currently working at.

WA0801 Apply the rules and rates of VAT to the transactions of a small

business (distinguish between different types of vat such as

zero rates, exempt etc.

WA0802

Calculate VAT amounts as well as VAT inclusive and VAT exclusive amounts for various transactions The Clicks store asked you to complete the following table on sales for 2 months : Oct & Nov (Round off to the nearest rand)

VAT included VAT VAT excluded

1. R18000

2. R45000 5526

3. R40000 R35087

4. R89000

5.

6. Total Sales:

7. Output VAT

8.

9.

The Clicks store asked you to complete the following table on Purchases for 2 Months : Oct & Nov (Round off to the nearest rand)

VAT included VAT VAT excluded

1. R28000

2. R65000

3. R20000

4. R69000

5.

6. Total Purchases:

7. Input VAT

8.

9.

WA0803

Set up and maintain VAT records : VAT Input Account & VAT output Account (keep it simple and link to VAT 201 form)

WA0804 Complete VAT returns for both cash and credit transactions. Make use of VAT form that you downloaded from the SARS website.


SE0801 VAT Control Account

Not applicable in

the Clicks

Environment

SE0802 VAT Calculation

Not applicable in

the Clicks

Environment

SE0803 Completed VAT 201

Not applicable in

the Clicks

Environment

WM-09

Assisting in the preparation for an internal audit - Store

CSA


WA0901

Tests, as specified in the audit plan, are correctly conducted, the

results properly recorded and conclusions validly drawn

(Understanding of the daily CSA)

WA0902

Clear concise draft reports relating to the audit assignment are prepared and submitted for review and approval in accordance with organisational procedures (Understanding of the process of submitting the CSA and reports to pull)

WA0903 Confidentiality and security procedures are followed (


SE0901 Audit plan (Daily CSA report)

SE0902 Checklists (Daily CSA checklist)

SE0903 Report on audit ( Daily CSA report)

WM-10 Prepare Financial Statements for applicable company/ies


WA1001 Cash flow statement ( Understanding of Income statement)

WA1002 Statement of Comprehensive income Go through Income statement)

WA1003 Statement of financial position Go through Income statement)

WA1004 Statement of changes in equity Go through Income statement)


SE1001 Financial statements (Income statement)

SE1002 Reports (DX014 report)

LABOUR RELATIONS

WM-01 Collective bargaining


WA0101 Deal with union(s) database (provide understanding of bargaining

unit structure)

WA0102 Work with bargaining structures and units (Understanding of

G&D policy)

WA0103 Assist with preparation for negotiation meetings (Assist in

preparing evidence packs for disciplinary hearing)

WA0104 Be present in negotiations meetings (be present in counseling

meetings)

WA0105 Handle grievances (Assist management in grievance hearing)

WA0106 Be present to observe disciplinary process in disciplinary

hearings (Observe in disciplinary hearing)

WA0107 Assist in the administration of collective agreements

(Understanding of collective agreement)


SE0101 Membership records and recognition agreements (Collective

agreement)

SE0102 Documented members and roles, records of attendance (minutes

of the hearing and attendance register)

SE0103 Meeting documentation packs (investigation reports and

disciplinary pack)

SE0104 Attendance records and representative lists (hearing attendance

register)

SE0105 Records of grievances, followed procedure and outcomes

(minutes of the hearing and attendance register)

SE0106 Record of charges, handling of evidence, representations and/ or

outcomes (investigation reports, disciplinary pack and G&D

policy)

SE0107 Implementation dates and/or records of parties to ensure

implementation and administrative process records where there is

measurable changes (Wage agreement)

WORKPLACE COMPETENCIES

WM01 Establish professional relationships and partnerships


WA0101 Seek opportunities to make contacts through organizational

events, social events, external organizations, and professional

activities

Date Signature

WA0102 Exhibit trustworthy behaviour to build successful business

relationships

WA0103 Establish strong and lasting partnerships with business contacts

WA0104 Propose innovative business deals to customers, suppliers, and

business partners

WM02 Apply knowledge of basic business principles, trends, and

economics to work activities

WA0201 Demonstrate respect for colleagues, co-workers, and customers

WA0202 Act in the best interest of the company, the community, and the

environment

WA0203 Comply with applicable laws and rules governing work

WA0204 Recognize relevant, ethical issues in business

WM03 Leadership & Team Building

WA0301 Exhibit passion for goal attainment

WA0302 Lead others using positive statements

WA0303 Encourage creative thinking and innovation

WA0304 Determine the roles and responsibilities that leaders and members

bring to an organization

WA0305 Enlist others in working toward a shared vision

WA0306 Recognize others’ efforts

WM04 Knowledge of the documents associated with measuring a

business’ financial information.

WA0301 Review financial information to develop account statements.

WA0302 Analyse and interpret financial data to produce accurate reports

WA0303 Compile business transaction data to report financial information

WA0304 Prepare and interpret balance sheets, income statements, cash

flow statements, and statements of retained earnings

WA0305 Adhere to record keeping requirements associated with financial

statements

ADDENDUM

NATIONAL CLICKS AND DHET

IN-SERVICE TRAINING PARTNERSHIP

This ADDENDUM is attached to and forms part of the logbook.

SCOPE OF WORK EXPERIENCE (SPECIFIC ASPECTS)

Cash Payments TICK/NA

Check and capture invoices in receiving

Understand, observe and inter-train on cashing up

Filing invoices in receiving, cash deposit slips

Supporting Evidence TICK/NA

Cash Deposit Control, Invoices

Over and shorts, receiving discrepancies

Communicate discrepancies to store manager

Cash Receipts

TICK/NA

EFT slips, Cash deposit slips, Banking

Understand, observe and inter-train on cashing up

Filing invoices in receiving, cash deposit slips


Cash Deposit Slips, EFT Slips and Banking

Receiving discrepancies, overs and shorts

Communicate to manager

Bank Reconciliation TICK/NA

Required to balance their tills against the electronic back office journal

Cash up, complete banking form M65, capture takings into back office

Verify EFT slips, Paid out vouchers, Void slips against cash received. Capture on Banking slips which is captured onto the back office banking system.

Verify EFT slips, Paid out vouchers, Void slips against cash received.

Verify all notes and coins received balance against customer payment.

Verify and Balance EFT, Cash. Record in the cash deposit control book and complete banking slip and hand to management to authorize.

Balance floats and tills daily

Present completed cash deposit control book and cashier banking slip to the supervisor at the end of the cash up


Cash deposit control book, cashiers banking

Shorts and overs, banking discrepancies

Reports to supervisors

Processing payments made to Creditors & Reconciling Creditors (Receiving) TICK/NA

Match invoices

JDA system

In receiving

Capture stock received against invoice on JDA and communicate discrepancies to Manager


Invoices, trip sheets

DC shortages

Communication with manager

Managing Petty Cash (Float Management) TICK/NA

Count and Record float on float control book

Daily

Daily

Daily cashier declaration report


Cashier declaration report, Float control book

Shorts and overs

Evidence of communicate to store management

Stock Taking/asset management TICK/NA

Record all Asset received and sent to DC on IBT transfer

Ensure all records are captured on JDA and MMS system

Disclose property, plant and equipment in the financial statements at year-end.

All discrepancies to be reported to management, logged with DC and recorded on drivers trip sheet


Asset received from and to the DC

IBT Transfers report, DW01 report

Driver trip sheet

Reconcile supplier statements - Receiving TICK/NA

Check and capture invoices in receiving


Check invoices received against orders

JDA system


Reconcile supplier statements.


Cashier declaration report, Float control book

Shorts and overs

Evidence of communicate to store management

Assisting in the preparation for an internal audit - Store CSA TICK/NA

Understanding of the daily CSA

Understanding of the process of submitting the CSA and reports to pull

Confidentiality and security procedures are followed


Daily CSA report

Daily CSA checklist

Daily CSA report

Prepare Financial Statements for applicable company/ies TICK/NA

Understanding of Income statement

Go through Income statement




Income statement

DX014 report

Collective bargaining

Provide understanding of bargaining unit structure

Understanding of G&D policy

Assist in preparing evidence packs for disciplinary hearing

Be present in counseling meetings

Assist management in grievance hearing

Observe in disciplinary hearing

Understanding of collective agreement


Collective agreement

Minutes of the hearing and attendance register

Investigation reports and disciplinary pack

Hearing attendance register

Minutes of the hearing and attendance register

Investigation reports, disciplinary pack and G&D policy

Wage agreement

Establish professional relationships and partnerships TICK/NA

Seek opportunities to make contacts through organizational events, social events,

external organizations, and professional activities

Exhibit trustworthy behaviour to build successful business relationships

Establish strong and lasting partnerships with business contacts

Propose innovative business deals to customers, suppliers, and business partners

Apply knowledge of basic business principles, trends, and economics to work

activities

TICK/NA

Demonstrate respect for colleagues, co-workers, and customers

Act in the best interest of the company, the community, and the environment

Comply with applicable laws and rules governing work

Recognize relevant, ethical issues in business

Leadership & Team Building TICK/NA

Exhibit passion for goal attainment

Lead others using positive statements

Encourage creative thinking and innovation

Determine the roles and responsibilities that leaders and members bring to an

organization

Enlist others in working toward a shared vision

Recognize others’ efforts

Knowledge of the documents associated with measuring a business’ financial

information.

Review financial information to develop account statements.

Analyse and interpret financial data to produce accurate reports

Compile business transaction data to report financial information

Prepare and interpret balance sheets, income statements, cash flow statements,

and statements of retained earnings

Adhere to record keeping requirements associated with financial statements

SUPERVISOR/MENTOR SIGNATURE: ………………………………

DATE: ……………………………..

national clicks and dhet in-service training …

Documents