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BRANCH MANAGEMENT UNIVERSITY
NATIONAL ASSOCIATION OFELECTRICAL DISTRIBUTORS
Course Catalog
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DO YOUR BRANCH SKILLS MEET THE INDUSTRY’S STANDARD?
Enroll in Branch Management University and take advantage of tools right at your fingertips with NAED resources.
The Branch Management University course work was like getting years’ worth of experience in just a matter of weeks. I have found that I draw upon the knowledge that I gained from BMU on a daily basis. And I’ve learned what it takes to coach, guide and lead my team toward attaining our goals.
-Darin Phalen, Branch Manager,
B.A. Robinson Co. Ltd. Calgary, Alberta, Canada
Branch Management University is
dedicated to progressing students in
four key areas—customers, operations,
financials, employees—for overall
branch success.
2 www.naed.org/BMU | 888-791-2512 | [email protected]
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Whether you are a seasoned manager, new manager or soon-to-be manager, Branch Management University is for you. This three-level program is dedicated to building a strong foundation in the four key skill areas needed for a branch to be successful.
Not just for branch managers—If you manage a team in the electrical distribution industry, there are courses available to increase your knowledge and abilities. Additional positions that will benefit from these courses include operations, sales and warehouse managers.
To become a Branch Management University graduate, you will complete 150 total credit hours, with 70 hours coming from elective courses. With the guidance of NAED experts, you can craft the curriculum to your individual needs by choosing from more than 900 hours available in 174 courses.
NAED’s expanding library includes three, position-based role play courses: Business Ethics, Sexual Harassment and Using the Income Statement. Elective hours can also be earned at approved education sessions at NAED conferences.
You Serve the Front Line
Be Equipped with the Right ToolsAs a manager in your branch, you are on the front lines for your company. You keep the business profitable, your employees productive and its customers happy.
Your contributions play a key role in driving the success of the entire organization, and it’s important you have the tools you need to be successful. Created by industry managers, these curricula are designed to provide growth as students progress through each level of the program.
Students can begin applying principles as soon as they complete each course, allowing them to begin making leadership, profitability and efficiency gains incrementally rather than at the end of the program.
Level 100:
Level 200:
Level 300:
30 Hours: Core 20 Hours: Elective
30 Hours: CoreLevel 100 Hours 20 Hours: Elective
30 Hours: ElectiveLevel 100 and Level 200 Hours 20 Hours: Core
3www.naed.org/BMU | 888-791-2512 | [email protected]
In the first level, students must take 30 credit hours throughout the key skill areas—customers, operations, financials, employees—from the required course list below. Additionally, students must take 20 credit hours of electives. Elective hours can be earned through the NAED Online Learning Center or through approved education sessions at NAED conferences, such as LEAD, Branch Management Bootcamps and other niche conferences. To view a full list of electives, visit www.naed.org/bmu.
CUSTOMERS 100
▶ Business Writing: Editing and Proofreading [1 Hr]
▶ Business Writing: How to Write Clearly and Concisely [1 Hr]
▶ Business Writing: Know Your Readers and Your Purpose [1 Hr]
▶ Customer Service Confrontation and Conflict [1 Hr]
▶ Managing Your E-mail [1 Hr]
▶ The Angry Caller: What’s Your Plan? [.1 Hrs]
▶ Writing for Business [.1 Hrs]
FINANCE 100
▶ Bottom Line Basics [3 Hrs]
▶ Using the Income Statement [.5 Hrs]
▶ The Income Statement [1 Hr]
LEVEL 100
EMPLOYEES 100
▶ Adopting the Appropriate Management Style [.2 Hrs]
▶ First Time Manager: Challenges [1 Hr]
▶ First Time Manager: Meeting Expectations [1 Hr]
▶ First Time Manager: Understanding a Manager’s Role [1 Hr]
▶ Interpersonal Communication: Being Approachable [1 Hr]
▶ Interviewing and Hiring Practices [1 Hr]
▶ Interviewing/Hiring Practices Simulation [.5 Hrs]
▶ Making the Move into Management [.2 Hrs]
▶ Management Essentials: Caring about Your Direct Reports [1 Hr]
▶ Management Essentials: Developing Your Direct Reports [1 Hr]
▶ Management Essentials: Managing a Diverse Team [1 Hr]
▶ Managing Fairly [.1 Hrs]
▶ Managing Workplace Harassment Complaints Simulation [.5 Hrs]
▶ Monitoring and Improving Performance [1 Hr]
▶ Professionalism, Business Etiquette and Personal Accountability [1 Hr]
▶ Promoting Respect in the Global Workplace Manager Edition [.5 Hrs]
▶ Wage and Hour Awareness for Managers [1 Hr]
▶ Workplace Diversity Awareness [1 Hr]
▶ Workplace Harassment for Supervisors and Managers [1 Hr]
SAMPLE ELECTIVES 100
▶ Building and Managing Upward Relationships [.2 Hrs]
▶ Conquering Career Stagnation [.2 Hrs]
▶ Developing a Customer-focused Sales Approach [1 Hr]
▶ Developing Strong Customer Relationships [1 Hr]
▶ Exploring Self-development [.2 Hrs]
▶ First Steps for Turning Around a Performance Problem [1 Hr]
▶ Initiating Discovery Meetings [.2 Hrs]
▶ Introduction to Sales [1 Hr]
▶ Involving Employees in Corporate Change [.1 Hrs]
▶ Leading Innovation [.2 Hrs]
▶ Managing Change: Understanding Change [1 Hr]
▶ Managing Your Career: Leveraging the Performance Appraisal [1 Hr]
▶ Preparing for Successful Sales [1 Hr]
▶ Strategic Sales Planning [1 Hr]
▶ The Ethics of Gift Giving [.1 Hrs]
OPERATIONS 100
▶ Business Ethics in Distribution [.5 Hrs]
▶ Creativity: Developing and Communicating Ideas [.2 Hrs]
▶ Effective Interpersonal Communication Simulation [.5 Hrs]
▶ Generating Creative and Innovative Ideas: Enhancing Your Creativity [1 Hr]
▶ Generating Creative and Innovative Ideas: Maximizing Team Creativity [1 Hr]
▶ Introduction to Workplace Ethics [1 Hr]
▶ Managing Goals [.2 Hrs]
▶ Shaping the Direction of Customer Service in Your Organization [1 Hr]
▶ The Ethics Enigma [.2 Hrs]
Branch Management University teaches you all the aspects of management, and it allowed me to identify the areas of which I needed further development.
-Doug Lowery, Inside Sales,
Springfield Electric Supply
www.naed.org/BMU | 888-791-2512 | [email protected]
FINANCE 200
▶ The Balance Sheet [1 Hr]
▶ The Cash Flow Statement [1 Hr]
LEVEL 200In level 200, students will take 30 credit hours throughout the key skill areas—customers, operations, financials, employees—from the required course list below. Students must also take 20 credit hours of electives. Elective hours can be earned through the NAED Online Learning Center or through approved education sessions at Branch Management Bootcamps and other NAED conferences, such as AdVenture and any of the three regional conferences. To view a full list of electives, visit www.naed.org/bmu.
CUSTOMERS 200
▶ Basic Presentation Skills: Creating a Presentation [1 Hr]
▶ Basic Presentation Skills: Planning a Presentation [1 Hr]
▶ Customer Service Fundamentals: Building Rapport in Customer Relationships [1 Hr]
▶ Customer Service in the Field [1 Hr]
▶ Customer Service over the Phone [1 Hr]
▶ Interpersonal Communication: Communicating with Confidence [1 Hr]
▶ Interpersonal Communication: Targeting Your Message [1 Hr]
▶ Negotiation Essentials: Avoiding Pitfalls in Negotiations [1 Hr]
▶ Negotiation Essentials: Communicating [1 Hr]
▶ Social Networking for Users [1 Hr]
OPERATIONS 200
▶ Ethical Decision Making Simulation [.5 Hrs]
▶ Do You Share Your Organization’s Values? [.1 Hrs]
▶ Generating Creative and Innovative Ideas: Verifying & Building on Ideas [1 Hr]
▶ Planning for Performance [1 Hr]
▶ Problem Solving: Determining and Building Your Strengths [1 Hr]
▶ Problem Solving: Digging Deeper [1 Hr]
▶ Problem Solving: The Fundamentals [1 Hr]
EMPLOYEES 200
▶ Dealing with Sexual Harassment Simulation [.5 Hrs]
▶ Developing the Next Generation [.1 Hrs]
▶ Leadership Essentials: Motivating Employees [1 Hr]
▶ Management Essentials: Delegating [1 Hr]
▶ Management Essentials: Directing Others [1 Hr]
▶ Managing an Aging Workforce [.1 Hrs]
▶ Managing Change: Building Positive Support for Change [1 Hr]
▶ Managing Change: Dealing with Resistance to Change [1 Hr]
▶ Managing Sexual Harassment Problems Simulation [.5 Hrs]
▶ Managing Workforce Generations: Introduction to Cross-generational Employees [1 Hr]
▶ Managing Workforce Generations: Working with a Multigenerational Team [1 Hr]
▶ Managing Workforce Generations: Working with the 21st-century Generation Mix [1 Hr]
▶ Promoting a Substance-free Workplace [1 Hr]
▶ Sexual Harassment Role Play [.5 Hrs]
▶ Understanding the Americans with Disabilities Act (ADA) [1 Hr]
▶ Understanding the Motives of Millennials [.1 Hrs]
SAMPLE ELECTIVES 200
▶ Creating and Sustaining a Customer- focused Organization [1 Hr]
▶ Customer-focused Interaction [1 Hr]
▶ Effective Body Language in Negotiations [.1 Hrs]
▶ Identifying and Managing Customer Expectations [1 Hr]
▶ Motivating Employees and Leading Change Simulation [.5 Hrs]
▶ Negotiation Essentials: Persuading [1 Hr]
▶ Performing with Others under Pressure [1 Hr]
▶ Setting and Managing Priorities within the Organization: Communication [1 Hr]
▶ Setting and Managing Priorities within the Organization: Deciphering Priorities [1 Hr]
▶ Setting and Managing Priorities within the Organization: Mission & Goals [1 Hr]
▶ Taking Action for Performing under Pressure [1 Hr]
▶ Using E-mail and Instant Messaging Effectively [1 Hr]
▶ Vendor Negotiations: Choosing the Best Approach [.2 Hrs]
www.naed.org/BMU | 888-791-2512 | [email protected] 5
LEVEL 300In the final level, students must take 20 credit hours throughout the key skill areas—customers, operations, employees—from the required course lists below. Additionally, students are required to take 30 credit hours of electives. Elective hours can be earned through the NAED Online Learning Center or through approved education sessions at NAED conferences, such as the NAED Regional and National Conferences. To view a full list of electives, visit www.naed.org/bmu.
CUSTOMERS 300
▶ Basic Presentation Skills: Delivering a Presentation [1 Hr]
▶ Communicating with Professionalism and Etiquette [1 Hr]
▶ Essential Selling Skills: Closing the Sale [1 Hr]
▶ Getting Ready to Present [.2 Hrs]
▶ Handling Difficult Questions as a Presenter [.1 Hrs]
EMPLOYEES 300
▶ Building and Leading Teams [.5 Hrs]
▶ Developing the Right Attitude for Performing under Pressure [1 Hr]
▶ Ethical Decision-making in the Workplace [1 Hr]
▶ FMLA Leave and More: An Overview of Legally Protected Leave [1 Hr]
▶ Leadership Essentials: Communicating Vision [1 Hr]
▶ Leadership Essentials: Creating Your Own Leadership Development Plan [1 Hr]
▶ Leadership Essentials: Leading Change [1 Hr]
▶ Leading Teams through Change [.1 Hrs]
▶ Leading Teams: Developing the Team and its Culture [1 Hr]
▶ Leading Teams: Fostering Effective Communication and Collaboration [1 Hr]
▶ Leading Teams: Launching a Successful Team [1 Hr]
▶ Personal Productivity Improvement: Managing Tasks and Maximizing Productivity [1 Hr]
▶ Personal Productivity: Self-organization and Overcoming Procrastination [1 Hr]
▶ Recognizing and Diagnosing Problem Performance [1 Hr]
SAMPLE ELECTIVES 300
▶ Addressing Stakeholder Conflicts [.1 Hrs]
▶ Crafting an Organizational Vision [.2 Hrs]
▶ Decision Making: Making Tough Decisions [1 Hr]
▶ Deconstructing the Balance Sheet [.1 Hrs]
▶ Developing People [.2 Hrs]
▶ Ethics and Risks: Why they Matter in Project Success [.2 Hrs]
▶ Leader as Motivator [.2 Hrs]
▶ Leadership Essentials: Leading Innovation [1 Hr]
▶ Leading Change [.2 Hrs]
▶ Leading Outside the Organization [.1 Hrs]
▶ Mitigating Risks when Improving Processes [.1 Hrs]
▶ Motivating Human Behavior [.2 Hrs]
▶ Problem Solving: Process, Tools, and Techniques [.2 Hrs]
▶ Turning Problems Around with Reverse [.1 Hrs]
OPERATIONS 300
▶ Executing Innovation [.1 Hrs]
▶ Managing a Project [2.5 Hrs]
▶ Managing Projects with No Direct Authority [.1 Hrs]
▶ Project Management for Non-Project Managers Simulation [.5 Hrs]
▶ Setting and Managing Priorities within the Organization: Motivation [1 Hr]
Branch Management University has provided me with unlimited educational resources to guide me as a leader. You will be reintroduced to things long lost and acquire new ideas and skills to better yourself, your branch, and overall business operations.
-John Kisley, Branch Director, Mars Electric Co.
www.naed.org/BMU | 888-791-2512 | [email protected]
Elective hours can be earned online, through the NAED Learning Center, or through approved education sessions at NAED conferences, such as the Branch Management Bootcamps and any of the NAED national, regional and niche conferences. For more information on NAED events, visit www.naed.org/events.
ELECTIVES
These two-day, intensive training bootcamps focus on topics and best practices relevant to the industry. Spots are limited to ensure participants get the maximum value. For more information and to register, visit www.naed.org/bmu. New Bootcamp dates and locations are added quarterly.
NAED EVENTSDon’t miss these important NAED events, offering the latest education available towards your elective credit hours!
Additional seminars and conferences available for elective credit include University of Industrial Distribution and Business Reality 101. To see complete details and dates of NAED Conferences, visit www.naed.org/events.
Western Region Conference Exchange ideas and best practices with regional leaders from the Western Region.
Mid Winter
Women in Industry Forum Network, share experiences, celebrate success and sharpen skills with women in the industry.
Late Spring
Eastern Region Conference Exchange ideas and best practices with regional leaders from the Eastern Region.
Late Fall
Women in Industry Bootcamps Network, share experiences, celebrate success and sharpen skills with women in the industry in a condensed setting.
Held throughout the year
Branch Management Bootcamps Gain the resource and professional network that you need to develop your skills in the four key branch management areas.
Held throughout the year
South Central Conference Exchange ideas and best practices with regional leaders from the South Central Region.
Late Winter
LEAD Conference Achieve your professional growth with leader-ship training from top industry professionals.
Summer
National Meeting Participate in an exchange of ideas complete with networking and educational opportunities.
Mid Spring
AdVenture Marketing Conference Get up-to-the-minute tools and tactics for enhancing the effectiveness of your marketing programs.
Late Summer
If you want to improve the way you do your job and get some great in-depth training, attending a Branch Management Bootcamp is definitely the way to do it. Not only was it a pleasant networking trip; but I also came back with substantial ideas and different views on ways to improve my warehouse.
-Michael P. Mangan, Branch Manager,
K&M Electric Supply
Branch Management University:Policies and Requirements
Branch Management University is a three-level, guided educational program with enrollment sessions scheduled quarterly. Each student’s start date is kicked off with a required, online orientation. Progress reports are provided at specific intervals to ensure students are on track to completion. Each student is assigned an advisor to answer any questions that may arise throughout their enrollment in the program.
Core hours for each level are from the required curriculum, while electives can be from any of the additional online courses or approved education sessions at NAED conferences. The opportunity to test out of courses and to use credit transfers of similar courses is available to qualifying students.
For pricing and to enroll, contact our member services team at [email protected] or 888-791-2512.
www.naed.org/BMU | 888-791-2512 | [email protected] 7
Learn more at www.naed.org/bmuToll-Free 888.791.2512 ■ P 314.991.9000 ■ Fax 314.991.3060 ■ www.naed.org
Revised 8.22.14
Branch Management University was created and founded with the generosity of the NAED Education & Research Foundation, with assistance from the Education Development Council.
NATIONAL ASSOCIATION OFELECTRICAL DISTRIBUTORS