CURRICULUM VITAENarendra Bhati

Contact Details :-email: bhati.naren2006@gmail.com , bhati2 _naren@yahoo.co.in mobile : +919001995808 , +918905742579permanent address -: B-8, Haridas Ji Ki Mangri, Malla Talai, Udaipur -313001 Rajasthan india.

Summary:An IS and Communication Professional with Six years and Two pre-opening hotels project planning, budgeting, implementation and full-functional IS infrastructure management experience.

Overall management of Hotel IT infrastructure proactively and proficiently which means: • Maximization of Productivity and Efficiency • Maximization of Guest Satisfaction • Maximization of Profit and Return on investment for owner • Maximization of features and functionalities.

Education:I have completed MCSA, CCNA and Exchange 2003 training from Microsystems Institute Udaipur (Cisco certified Testing center and Microsoft Gold Partner and Testing Center).I have completed MCP Certificate from Microsoft in Jan 2008. (MCP ID-5981064)I have completed Two year One month Advance Diploma in computer Hardware and Networking from MPS Institute Udaipur.

Technical Skills:-Systems : Windows NT workstation and Servers, Windows (NT 4.0, 98, 2000, XP, Windows 7, Windows Server 2003) and Mac-OS9.0.

Hardware : Routers, Switches, Hubs (Cisco, 3com, Dlink, Net gear, HP) EPBX Systems (Siemens, Avaya & Alcatel), Firewall (Cisco & Hp), Desktop and Server (HP, Lenovo, HCL & Dell), Storage Devices (HP), Micros PCWS, Eclipse, 2010 workstations and Epson TMU200, TM U220 and TM995 slip Printers, HP ap5000 POS workstations and HP POS Printer.

Software : PMS (Opera 4.0 and Opera 5.0, Amadeus W-7.1.1C) POS (Micros 8700, Micros 9700, Infrasys 4.0, IDS and Showman .38.2.2), Back Office(Prolific Oasis 6.0.1 & IDS and ALIF Boss), Payroll (ALIF Prism, ALIF star, Pay pack & IDS), MS Office (2000/2003/2007/2010), email systems (MS - exchange 2000/ 2003, Mdaemon Pro 7. X and Post Master), Backups (VERITAS Backup Netvault7.40 and NT Backup), Complain Management Systems (IDS, Triton & Arya Butler Paging Systems), Adobe Photoshop 6.0, Internet Proxy and Firewall (ISA 2000, Jana Server 3.0 and Postmaster) WSUS, antivirus Software’s (MacAfee, Symantec Endpoint Protection, Trend-Micro)

Networking : TCP/IP, RIP, RIP2, IGRP, EIGRP, OSPF, Frame relay, PAP, CHAP, NAT, DNS, DHCP, ADS, POP3, SMTP, FTP, HTTP.

EXPERIENCE SUMMARY:

1. IT Manager – Suryagarh Fort and Palace, Jaisalmer Rajasthan, India.Jan. 2011 to Till DateDescription: Suryagarh is a super-deluxe and preferred boutique hotel in Jaisalmer. It is designed as a 19th century fort with all modern day luxuries. The hotel is 20 kms from town leading to Sam sand dunes. It is situated between the 2 most important tourists’ spots of the city, The Fort and Sam Sand dunes.Responsibilities:-•Creating standard server build and reorganized all hotel networks.•Managing Two upcoming hotels project and setup all software up to date.•Troubleshooting Active Directory replication problems.•Creating standard process for group policy deployment•Active Directory users and group’s management.•Configure and manage email sever on Microsoft Exchange 2003.•Implementation and administration of DNS, DHCP and WINS.•Implements network security at the regional level as established by corporate Security Director•Distribute update packages via WSUS server across all the desktops and servers.•Review and remediate software distribution failures and to eliminate the problems that cause those failures.•Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request.•Preparing monthly work status report and updating technology specific documents.•To review departmental IT related issues and general departmental training programs for software. •To ensure training for all departments, and maintain records of training conducted for system.•To study, observe and assess software needs.Independently Handled:•Analyze and Design 6 Nos. of Dell Power Edge R610 servers. Configure and Maintain WAN and LAN Networks. Optimize Lan Using performance report and Monitoring applications in 24x7 environments. Implement TCP/IP core networking service using Windows NT, DHCP and DNS. Managing backups monitor and document around 50 Computer Systems including, 15 nos. Dot Matrix, Inkjet and LaserJet Printer’s (Epson, HP). 05 nos. IBM POS Workstation, 05nos Slip Printers and 03 nos. KOT Printers, 100nos. Enginues in door & Outdoor wireless Access Point. Manage 1 Internet engineer and 1hardware engineer and managing third party software like-:•PMS - Amadeus – Font office Software running on Oracle database in Windows 2003 Platform. •POS - Shawman – Running on SQL 2008 database in Windows 2003 platform. •Material Management Systems – Shawman - Running on SQL 2008 database in Windows 2003 platform.•Finance – ALIF Boss and Tally ERP 9.0 •Guest Complaints Management Software – Triton - Running on SQL 2008 database in Windows 2003 platform.•Networking.•HR & Payroll Systems – ALIF Prism •Attendance Systems – ALIF Star •Door Locking Systems – Onity.•Telephone Systems –Alcatel Omni PCX Office.•Interface Systems – Onity Door Lock (Amadeus IF KEYCARD), Internet – 24 Online (Amadeus IF INTERNET), FCS Call Accounting, FCS Voice mail, Telephone Exchange – Alcatel Omni PCX (Amadeus IF PHONE), Point of Sale (Amadeus IF POS).•Email Server – MS Exchange 2003.•Proxy Server – Jana 3.0 •Firewall – Sonic wall TZ 210.•Wi-Fi Internet Gateways – 24 Online BMS Systems.•Audio/Visual System - Bose A/V Systems•CCTV - Sony chipset 1/3” Camera & LG DVR Systems.

2. Systems Executive – Park Plaza Ahmedabad Gujarat, IndiaNov. 2009 – Till date Description: A new addition to Ahmedabad, Park Plaza is a hub of luxury in the heart of the city offering services to the business and pleasure travelers to the city. Maintaining 90 tasteful rooms and suites, Park Plaza ensures every possible facility and service to the guests. Furnished with the best of business amenities, the hotel aims to be an ideal choice for all business tourists to the city. Responsibilities:-

1. As a pre-opening team deploying Carlson key applications. 2. IT Infrastructure project management (Design, Budgeting, Standards, Deployment and Timeline) 3. User Training and Vendor Co-ordination4. Purchased and deployed all Hardware and Software as per Carlson standard5. Ensure service continuity of WAN infrastructure and liaise with Network Operators for incidents management6. Supervise and administer the Active Directory environment.7. Complete daily server checks and backup process.8. To assist with Head office and Hotel support through Helpdesk [Level 1]9. Regular contacts with Carlson IT headquarter to ensure that company IT standards are used for all deployments of hardware and software (responsible for

configuration management at UK level).10. Communicate and Update hardware suppliers and maintenance third parties with support information and procedures 11. Ensure documentation within the department is kept up to date and any new procedure is communicated to the IT Team and any supplier that needs to be aware.12. Provide network and systems expertise to the Project Manager and assist in projects deployments.

Independently Handled:1. Analyze and Design HP Proliant 380 G6 Hp Proliant 350 G6 and Hp 448 LTO & DAT 72 Storage Devices. Configure and Maintain WAN and LAN Networks. Optimize Lan

Using performance report and Monitoring applications in 24x7 environments. Implement TCP/IP core networking service using Windows NT, DHCP and DNS. Managing backups monitor and document around 60 Computer Systems including, 20 nos. Dot Matrix, Inkjet and LaserJet Printer’s (Epson, HP). 05 nos. HP POS Workstation, 05nos Slip Printers and 03 nos. KOT Printers, 150nos. D-link and Teledex wireless Access Point. Manage 1 Internet engineer and 1hardware engineer and managing third party software like-:

2. PMS - Opera PMS 5.0.0.1 – Font office Software running on Oracle database in Windows 2003 Platform. 3. POS - IDSS – Running on SQL 2008 database in Windows 2003 platform. 4. Materials Control - IDSS5. Finance – IDSS.6. Sales & catering – Opera 5.0.0.17. Guest Complaints Management Software - FCS. 8. Networking.9. HR & Payroll Systems – IDS. 10. Door Locking Systems – Onity.11. Telephone Systems –Alcatel Omni PCX Office.12. Interface Systems – Onity Door Lock, Internet – 24 Online, FCS Call Accounting, FCS Voice mail, Telephone Exchange – Alcatel Omni PCX – IFC_AOP, Point of Sale – IDS –

IFC_FRT, CRS OXI (Curtis-c) interface.13. Email Server – MS Exchange 2003.14. Proxy Server – Jana 3.0 15. Firewall – Sonic wall TZ 210.16. Wi-Fi Internet Gateways – 24 Online BMS Systems.17. Audio/Visual System - Bose A/V Systems18. CCTV - Sony chipset 1/3” Camera & LG DVR Systems.

3. IT Team Leader – (Four Points by Sheraton Jaipur, Rajasthan, India)Jun. 2009 – Nov. 2010 Description: Four Points by Sheraton a Part of Starwood Hotels and Resorts commenced operations from August 2009. Four Points by Sheraton Jaipur situated on the City Squire Jaipur, India with a total room inventory of lettable 115 rooms. Have been individually handling the installation and administration of Windows 2003 server, and Windows 2000/XP/Vista Workstations, PMS, POS, Micros PCWS / Eclipse/ WS4 Workstations & D-link, Cisco, Teledex wireless Access Point, Avaya Telephones Systems Responsibilities: 1. As a pre-opening team deployed Starwood key applications i.e Opera, Infrasys 4.0, FCS, Avaya 2. Telephones, Alif pay pack payroll systems, iBHAN HSIA. 3. IT Infrastructure project management (Design, Budgeting, Standards, Deployment and Timeline)

User Training and Vendor Co-ordination 4. Automated backup process, centralized antivirus server automated definition update

Successfully deployed WIFI and Wired Internet access at entire rooms and public area with excellent 5. Connectivity status successfully deployed Video Conferencing facilities at all the meeting rooms.6. Purchased and deployed all Hardware and Software as per Starwood standard.7. Automated backup process Symantec Backup exec 10d, Antivirus definition updates.8. Managing Cisco ASA Firewall, Enterprise Microsoft Exchange Server, Oracle and SQL Database servers, Domain Controller etc. Independently Handled:9. Analyze and Design Compaq Proliant 380 G6 server and Storage Devices .Configure and Maintain WAN and LAN Networks. Optimize Lan Using performance report and

Monitoring applications in 24x7 environments. Implement TCP/IP core networking service using Windows NT, DHCP and DNS. Managing backups, monitor and document around 80 Computer Systems Including, 40nos. Dot Matrix, Inkjet and LaserJet Printer’s(Epson, HP, Wipro , -Panasonic). 15nos. Micro’s PCWS Eclipse, WS4 and 2010 Workstation, 15nos Slip Printers and 20 nos. KOT Printers, 150nos. D-link and Cisco wireless Access Point. Manage 1 Internet technician and 1hardware technician and manage third party software like-:

10. PMS - Opera 5.0.0.1 – Front office Software running on Oracle database in Windows 2003 Platform 11. POS – Infrasys 4.0 - Running on Linux Platform12. Finance and Inventory Prolific 6.0 – Accounting and Inventory Software running SQL Database on Windows 2003 Platform13. Guest Complaints Management Software - FCS14. Networking15. HR & Payroll Systems - Pay pack16. Door Locking Systems - Onity 17. Telephone Systems – Avaya 18. Interface Systems – FCS Call Accounting,, FCS Voice mail, Fidelio iBHAN USN interface, 19. Email Server –Post Master20. Firewall– CISCO ASA 5540 21. Wi-Fi Internet Gateways – iBHAN HSG.22. Data Base Administration –SQL Server 2000, Oracle 11g

4. Systems Assistant – (Oberoi Hotels & Resorts, currently posted at The Oberoi Udaivilās , EIH Ltd. Udaipur, Rajasthan, India)May 2007 – May 2009 Description: The Oberoi Udaivilās, a part of Oberoi hotels & resorts, commenced operations from August 2002. The Oberoi group’s newest luxury 5 star resort situated on the banks of lake pichola in Udaipur, India with a total room inventory of lettable 87 rooms. Have been individually handling the installation/administration of Windows 2000/2003 server, and Windows 2000/XP/Vista Workstations, Micros PCWS / Eclipse/ WS4 Workstations & D-link Teledex wireless Access Point.

Responsibilities: 1. Part of technical support team which is responsible for infrastructure services on Microsoft 2. Windows technology3. Creating standard server build.4. Troubleshooting Active Directory replication problems.5. Creating standard process for group policy deployment6. Active Directory users and group’s management.7. Implementation and administration of DNS, DHCP and WINS.8. Distribute update packages via WSUS server across all the desktops and servers.9. Review and remediate software distribution failures and to eliminate the problems that cause those failures.10. Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request.11. Preparing monthly work status report and updating technology specific documents.

Independently Handled:12. Around 100 Computer Systems Including HP Clustered Server G4, four Compaq Proliant ML 370G3, Proliant ML-150 G3 and two HCL Net manager Servers, one HP

Proliant ML 370 Clustered Server, 50nos. Dot Matrix, Inkjet and LaserJet Printer’s(Epson, HP, Wipro , -Panasonic). 20nos. Micro’s PCWS eclipse, WS4 and 2010 Workstation, 20nos Slip Printers and 20 nos. KOT Printers, 90nos. D-link and Teledex wireless Access Point.

13. Opera PMS 4.0.5 – Font office Software running on Oracle database in Windows 2003 Platform 14. Micros HMS 8700 (Point of Sale Software) – Running on Unix Platform15. Oasis (Prolific from Prologic First)– Accounting and Inventory Software running on Windows 2000 Platform16. Triton –Guest Complaints Management Software 17. Networking18. Central Reservation Software19. Alif – HR Payroll systems.20. Motorola Paging System and Arya Butler Paging Software – Windows 2000.21. Telephone Systems – Siemens Hicom 350H, 22. Interface Systems – Call Accounting, Fidelio POS, Fidelio PBX & Caracas Voice mail, Fidelio Nomadix USN interface & Fidelio Butler Paging Interface, CRS interface.23. Email Server –MS-Exchange 2000,200324. Firewall– ISA 2000, 25. Wi-Fi Internet Gateways – Nomadix HSG.26. Fax ware – Tobit David XL27. Data Base Administration –SQL Server 2000, Oracle11g.

5. Residence Engineer – (Executed by Sysnet Global Tech Pvt. Ltd)at The Oberoi Udaivilās, EIH Ltd. Udaipur, Rajasthan, India.Sep. 2006 – April 2007 Description: The Oberoi Udaivilās, a part of Oberoi hotels & resorts, commenced operations from August 2002. The Oberoi group’s newest luxury 5 star resort situated on the banks of lake pichola in Udaipur, India with a total room inventory of lettable 87 rooms. Have been individually handling the installation/administration of Windows 2000 server, Unix Sco 5.0.7 and Windows 2000/XP Workstations & Micros PCWS / Eclipse/ WS4 Workstations. Responsibilities: Maintain in around 90 nos. Compaq, Accer, IBM, HCL Windows 98/2000/XP/Vista Workstations, 60 nos. (Wipro, TVS, Hp,Epson) Laser Jet, Desk Jet, Dot Matrix Printers and Tally Printer. 20nos. Micro’s PCWS Micro’s, 20nos Slip Printer and 20 nos. KOT Printer. Installation of all types of Software Packages on Dos, Windows, Opera, Oasis, Touche and Update Registry. Backup All User’s Documents and PST File.

Independently Handled:1. Triton –Guest Complaints Management Software 2. Networking3. Motorola Paging System and Arya Butler Paging Software – Windows 2000.4. Telephone Systems – Siemens Hicom 350H.

6 Residential Engineer (Executed by HCL Info systems Ltd. Udaipur) at J.K. Industries Kankroli Udaipur Rajasthan India.May 2006 to Aug.2006Description: HCL Info systems Ltd is one of the pioneers in the Indian IT market, with its origins in 1976.

Independently Handled:Maintain around 50nos.Compaq, HCL Windows 98/2000/XP/2003 Workstation and 30 Nos. (Wipro, Hp, Lipidata Panasonic) LaserJet, DeskJet, Dot Matrix Printer and Tally405 Printer.

7. Residential Engineer (Executed by M/S Computer Hut) Mewar Polytex Ltd. Udaipur Rajasthan IndiaJan.2005 to April 2006Description: M/s COMPUTER HUT, established in 1987, has been a market leader in selling computers & office equipments. First HCL Computer’s Distributors in Udaipur.Independently Handled:•Maintain in around 25nos. Compaq, HCL Windows 98/2000/XP Workstations & 10nos. (Wipro, Hp, Panasonic Epson) Laser Jet and Desk Jet and Dot Matrix Printers.•Monitoring the Servers.•Trouble Shooting and Debugging Software’s•Planned, installed, and maintained premise data cabling and Switches•Designed and implemented workstations, servers, print servers, hubs, cabling, and network-based application software•Training of all the Staffs in Computer Software’s•Software development as per the requirement of the management specially advertising, circulation and financial accounts•Coordinating with different vendors for Hardware and Software •Troubleshooting user profiles, policies, and general server optimization.

Personal information:-Date of Birth : Jun19, 1985Sex : MaleCitizenship : IndianMarital Status : Married Languages known : English, HindiCurrent Gross : 360000 Rs. per annum Expected Net Salary : NegotiationsNotice Period : One Short NoticePassport : Applied All the above information made by me is true and best of my knowledge. (Narendra Bhati)