naccap: building a content strategy
TRANSCRIPT
building a
content strategY
session goalsroadMaP
For how to focus
editorial calendarPlan for what content will be published when and where
dasHboardTo measure what’s working and what’s not
oPtiMiZationRecommendations to improve
or amplify content success
1
2
3
4
How to focus your efforts
Vision & obJectiVes
1target
audiences
2Messages bY engageMent
PHase
3
cadence oF coMMunications
4
MeasureMent & sustainabilitY
5
Set the strategic direction and goals
Clarify who we are trying to engage
Define what to say depending on audiences’
relationship with the brand
Plan how the messages are
published over time
Specify how to measure success
and nurture interactions
ROADMAP
Vision & ObjectivesSet the strategic direction and goals
The vision and related objectives guide the type of messages we share and content we create to foster engagement.
Deepen and enrich our relationship with prospective students and their influencers by:
• Telling our story in a clear, compelling, and consistent way to attract the best fit student.
• Giving a glimpse into campus life to build interest and to entice a campus visit.
• Providing easy pathways to essential information related to the evaluation process (the 5 C’s) to help move prospectives through their college decision journey.
• Connecting current and prospective students to facilitate earnest, transparent dialog.
Vis
ion
o
bJe
cti
Ve
s
Vision & ObjectivesSet the strategic direction and goals
The vision and related objectives guide the type of messages we share and content we create to foster engagement.
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Vis
ion
o
bJe
cti
Ve
s
Target AudiencesClarify who we are trying to engage
The Best-Fit Student…
believes in a well-informed and
well-tested Christian faith.
behaves with integrity and open-mindedness.
Feels unafraid to ask and answer difficult or uncomfortable
questions.
enjoys the rewards that come from taking
on challenges.
seeks vocation, significance,
community, and justice.
Values unique perspectives,
backgrounds, talent, and knowledge.
strives to model a life of service, leadership,
and impact.
is high performing, but is not chasing
perfection.
Target AudiencesClarify who we are trying to engage
The Best-Fit Student…
believes ...
behaves ...
Feels ...
enjoys ...
seeks ...
Values ...
strives to ...
is ...
Messages by Engagement PhaseDefine what to say depending on audiences’ relationship with the brand
Mindset Who are you? Why your school? Where do i fit in? Where do i stand? Where do i sign?
UnawareBrand Familiarity Aware, but inactive Observing Involved Commited
Messages by Engagement PhaseDefine what to say depending on audiences’ relationship with the brand
Mindset Who are you? Why your school? Where do i fit in? Where do i stand? Where do i sign?
admissions objective
aWareness
• Make an impression
• Generate interest
understanding
• Anticipate questions and answer them
• Share deeper-level content around the 5 C’s and your distinctive
content topics
relationsHiP
• Engage in conversation on a more targeted, personalized basis
• Provide a vision for their future at your school
coMMitMent
• Make the decision easy
• Welcome them into the community
UnawareBrand Familiarity Aware, but inactive Observing Involved Commited
Messages by Engagement PhaseDefine what to say depending on audiences’ relationship with the brand
Mindset Who are you? Why your school? Where do i fit in? Where do i stand? Where do i sign?
admissions objective
aWareness
• Make an impression
• Generate interest
understanding
• Anticipate questions and answer them
• Share deeper-level content around the 5 C’s and your distinctive
content topics
relationsHiP
• Engage in conversation on a more targeted, personalized basis
• Provide a vision for their future at your school
coMMitMent
• Make the decision easy
• Welcome them into the community
engagement goal
Interaction (learn more, request info)
Affinity (visit, apply)
Fandom and advocacy (commit)
UnawareBrand Familiarity Aware, but inactive Observing Involved Commited
Messages by Engagement PhaseDefine what to say depending on audiences’ relationship with the brand
Mindset Who are you? Why your school? Where do i fit in? Where do i stand? Where do i sign?
admissions objective
aWareness
• Make an impression
• Generate interest
understanding
• Anticipate questions and answer them
• Share deeper-level content around the 5 C’s and your distinctive
content topics
relationsHiP
• Engage in conversation on a more targeted, personalized basis
• Provide a vision for their future at your school
coMMitMent
• Make the decision easy
• Welcome them into the community
engagement goal
Interaction (learn more, request info)
Affinity (visit, apply)
Fandom and advocacy (commit)
Key Messages... ... ... ... ...
UnawareBrand Familiarity Aware, but inactive Observing Involved Commited
Messages by Engagement PhaseDefine what to say depending on audiences’ relationship with the brand
Mindset Who are you? Why your school? Where do i fit in? Where do i stand? Where do i sign?
admissions objective
aWareness
• Make an impression
• Generate interest
understanding
• Anticipate questions and answer them
• Share deeper-level content around the 5 C’s and your distinctive
content topics
relationsHiP
• Engage in conversation on a more targeted, personalized basis
• Provide a vision for their future at your school
coMMitMent
• Make the decision easy
• Welcome them into the community
engagement goal
Interaction (learn more, request info)
Affinity (visit, apply)
Fandom and advocacy (commit)
Key Messages... ... ... ... ...
content topics
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
UnawareBrand Familiarity Aware, but inactive Observing Involved Commited
Messages by Engagement PhaseDefine what to say depending on audiences’ relationship with the brand
Mindset Who are you? Why your school? Where do i fit in? Where do i stand? Where do i sign?
admissions objective
aWareness
• Make an impression
• Generate interest
understanding
• Anticipate questions and answer them
• Share deeper-level content around the 5 C’s and your distinctive
content topics
relationsHiP
• Engage in conversation on a more targeted, personalized basis
• Provide a vision for their future at your school
coMMitMent
• Make the decision easy
• Welcome them into the community
engagement goal
Interaction (learn more, request info)
Affinity (visit, apply)
Fandom and advocacy (commit)
Key Messages... ... ... ... ...
content topics
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
• ...• ...• ...• ...• ...
channels/tactics
• Search engines• Word of mouth
• Native advertising• Regional and national print buys
• Website• Email• Viewbook• Brief, topic-focused print pieces
• Retargeting
• Website• Email and/or text• Social media
• Postcards
• Website• Email• Social media
• OTT print
generaliZed segMented PersonaliZed
UnawareBrand Familiarity Aware, but inactive Observing Involved Commited
EDITORIALCALENDAR
DASHBOARD
Thank you.