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14301.1808

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PAGE 2 OF 18 Department of Human Services

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PAGE 3 OF 18 Department of Human Services

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PAGE 4 OF 18 Department of Human Services

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PAGE 5 OF 18 Department of Human Services

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PAGE 7 OF 18 Department of Human Services

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PAGE 8 OF 18 Department of Human Services

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14301.1808

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myGov - create an account

Use this guide to create a myGov account.

myGov is a secure way to access government services online.

To start, go to my.gov.au

Then, select Create an account.

Create an account

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Step 1: agree to terms of use

Read the terms of use and the privacy notice. These are in English.

The terms of use are the rules you must follow when you create and use your myGov account.

The privacy notice explains how we collect, use and share your personal information. It also explains how you can access and correct the information we have about you.

If you have read and agree with the terms of use, select I agree.

If you are unsure about the terms of use or privacy notice, ask someone to explain it to you.

I agree

terms of use

privacy notice

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Step 2: enter your email address

If you share an email address, only one person can use it for their myGov account. If this email address is already used for a myGov account, you will need to use another email address. Enter your email address, then select Next.

We will send you a code to your email address.

Enter the code, then select Next.

Code

Next

Next

Email address

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Step 3: enter your mobile number

Register your mobile phone number to your myGov account. You can also use this number as your username.

If you don’t have a mobile phone or mobile phone coverage, select skip this step. If you share a mobile phone number with someone, only one person can use it for their myGov account to sign in.

Enter your mobile number, then select Next.

Mobile number

skip this step

Next

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If you register your mobile phone number with myGov, we will send you a text message with a code.

Enter the code, then select Next.

Code

Next

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Step 4: create password

Your myGov account needs a password. You choose your own password. You should not share your password. Your password must have at least 7 characters and at least 1 number. To create a password:

• Enter your password.

• Then, re-enter your password and select Next.

Next

Password

Re-enter password

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Step 5: create secret questions

Secret questions and answers help keep your account secure and you can use them to sign in. Make sure you are the only person who can answer the questions. Your answers need to be an exact match.

You need to choose 3 questions and enter your answers.

You can create your own questions. To do this, select Write my own question, then enter your own question.

Or, you can choose your questions from the list. These include:

• What is the name of the first street I lived in?

• Where did I go on my first holiday?

• What was my favourite place to visit as a child?

Enter your answer, then select Next. Do this again for questions 2 and 3.

Next

Write my own question

Enter your answer

What is the name of the first street I lived in?

What was my favourite place to visit as a child?

Where did I go on my first holiday?

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Step 6: account created

You have created a myGov account.

Your username will appear on the screen. We will also email these details to you.

To sign in, select Continue to myGov.

This takes you to the Home screen. You can then:

• link services • go to Account settings and set up your sign in options and Inbox notifications.

Important: always sign out

For your privacy and security, select Sign out when you have finished using your myGov account.

Continue to myGov

Sign out

Your username details

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More information

For help in English:

• use our step by step online guides. Go to humanservices.gov.au/onlineguides

• call the myGov helpdesk on 132 307 and select Option 1. It is open Monday to Friday 7 am – 10 pm and Saturday to Sunday 10 am – 5 pm.

• visit a service centre or myGov shopfront.

For help in your language:

• go to humanservices.gov.au/yourlanguage where you can read, listen to or watch information in your language

• call 131 202 to speak with us in your language about Centrelink payments and services

• call the Translating and Interpreting Service (TIS National) on 131 450 to speak with us in your language about Medicare and Child Support payments and services

Note: calls from your home phone to ‘13’ numbers from anywhere in Australia are charged at a fixed rate. That rate may vary from the price of a local call and may also vary between telephone service providers. Calls to ‘1800’ numbers from your home phone are free. Calls from public and mobile phones may be timed and charged at a higher rate.

Disclaimer

The information contained in this publication is intended only as a guide to payments and services. It is your responsibility to decide if you wish to apply for a payment and to make an application with regard to your particular circumstances.