my aia app · my aia app user guide the content of this user guide will be updated from time to...

AIA confidential and proprietary information. Not for distribution.

Updated on 22 July 2020_b

My AIA appUser Guide

The content of this User Guide will be updated from time to time.

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01 FUNCTIONS OVERVIEW

Slide 3 - 5

02 REGISTRATION

Slide 6 - 14

03 FIRST TIME LOGIN

Slide 15 - 20

04 SUBSEQUENT LOGIN

Slide 21 - 24

05 PANEL LOCATOR

Slide 25 - 28

08 MEDICAL BILL

Slide 40- 42

09 GUARANTEE/ REFERRAL LETTER

Slide 43 - 46

10 SUBMIT e-CLAIM

Slide 47 - 54

11 EMPLOYEE BENEFITS & UTILISATION

Slide 55 - 60

06 INBOX MESSAGES

Slide 29 - 31

12 INDIVIDUAL POLICIES

Slide 61 - 78

00

MEN

U

07 PRE-REGISTRATION @ PANEL CLINICS/ VISIT A DOCTOR

Slide 32 - 39

AIA VITALITY

INDIVIDUAL

CORPORATE MEMBER

13 AIA VITALITY DASHBOARD OVERVIEW

Slide 79- 80

15 LINK DEVICES/APP

Slide 91 - 93

14 AIA VITALITY ASSESSMENT

Slide 81 - 90

17 AIA VITALITY CHALLENGES

Slide 97 - 98

19 HEALTHY FOOD PURCHASES

Slide 99 - 100

Slide 101 - 103

18 SEARCH/ADD FRIENDS

20 REWARDS

Slide 104- 108

16 AIA VITALITY WEEKLY CHALLENGES

Slide 94 - 96

my1a1p.customer app.2020

FUNCTIONS

OVERVIEW

01 ▪ Functions Overview

menuM

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FUNCTIONS OVERVIEWM

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01

menu

Menu icon

Contain sub functions

Quick Links

This is customised to provide quick accessibility to the most useful functions in this app

Highlights

Sharing customers with the latest information and content so that they are aware with AIA’s latest news and promotion

Main Navigation

Fixed navigation buttons allowing direct access to these pages to promote familiarity and ensures users can move around the site quicker

Financial Health Check

Existing customers will be given a brief summary of their protection gap and they are able to :

• Take the coverage gap assessment

• View their pre-assigned report summary

Ad-hoc notifications

This is to alert customers on the potential/scheduled downtime for the app > Once they tap > , customers will be able to view the message details

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FUNCTIONS OVERVIEWM

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01

Menu icon

Contain sub functions

Tap

menu


REGISTRATION

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02 ▪ Entry point▪ Steps to Register

menu

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ENTRY POINT REGISTRATIONM

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02Tap on the “Register here” to proceed

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STEPS FOR REGISTRATION

02

POLICY NUMBER

Key in Policy/ Certificate/ Account/ Membership Number

IDENTIFICATION NO.

Key in NRIC/ Company No./ Others eg. Passport no., military ID, etc

Tap on next

VERIFY YOUR INFORMATION

Confirm information.

Verify the registered mobile number is correct to receive the 6-digits verification code.

To add/edit mobile number, click on the hyperlink here to edit mobile number – Step2A

VERIFICATION CODE

Key in verification code sent to registered mobile number

STEP 1 STEP 2 STEP 3 STEP 4

Tap To STEP 3

menu

Note: For AIA Corporate Members: Please Key in NRIC/Passport number

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02

CREATE ONLINE PROFILE

1. Key in User ID2. Key in Password3. Key in Password again to

confirm password4. Key in Email 5. Check boxes to agree to

Terms of Use

COMPLETED

registration successfully

You will receive an email on your successful registration

STEP 1 STEP 3 STEP 4STEP 2

Tap on next

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STEPS FOR REGISTRATION ( EDIT/ ADD CONTACT)

02

Tap to Edit your contact/ Add your contact

To add/ Edit mobile number

To add/edit mobile number, click on the hyperlink here to edit mobile number – Step2A

STEP 1 STEP 2 STEP 3 STEP 4

menu

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STEPS

02

UPDATE / EDIT MOBILE NO.

Answer the 2 verification questions correctly

Tap on next

UPDATE YOUR MOBILE NO.

Select the country code

Key in your mobile noe.g. if your mobile no. is 012 1231234, key in as 12 1231234

STEP 1 STEP 2A STEP 3 STEP 4

Tap To STEP 2B

menuFOR REGISTRATION ( EDIT/ ADD CONTACT)

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STEPS FOR REGISTRATION ( FATCA )

02

FATCA & CRS DECLARATION

Complete the FATCA & CRS declaration to proceed

STEP 1 STEP 2B STEP 3 STEP 4

menu

Submit and back to step 2 to key in verification code

Tap To STEP 3

VERIFICATION CODE

Key in verification code sent to your latest mobile number

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02

CREATE ONLINE PROFILE

1. Key in User ID2. Key in Password3. Key in Password again to

confirm password4. Key in Email 5. Check boxes to agree to

Terms of Use

COMPLETED

registration successfully

You will receive an email on your successful registration


Tap on next

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STEPS OF REGISTRATION FOR EXISTING MY AIA USERS

02

• For users who already have an existing My AIA account or have already downloaded the My AIA app, they don’t have to register again.

• They only need to download / update their My AIA App to the latest version and login using their existing My AIA user IDs and passwords.


FIRST TIME

LOGIN

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03 ▪ Entry point▪ Steps for first time login

menu

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ENTRY POINT FIRST TIME LOGINM

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SPLASH SCREEN

Key in User ID & Password

APP INTRO LOGIN PAGE

Tap To proceed

menu

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03

STEPS FOR FIRST TIME LOGIN – MY AIA USERS with contact records

To edit contact details, tap on blue text link

EDIT CONTACT DETAILSOnce user has edited/ updated the contact details, proceed to the Foreign Account Tax Compliance Act (FATCA) declaration

FATCA/CRS DeclarationComplete the Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) declaration to proceed

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

menu

Tap to proceed step 2

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03

STEPS FOR FIRST TIME LOGIN – MY AIA USERS without contact records

To add contact details, tap on the blue text link Once new contact

has been added, user will need to complete FATCA flow

STEP 1 STEP 2 STEP 3 STEP 4 STEP 5

Proceed to step 2 once FATCA process is completed

menu

CONTACT DETAILS ARE REQUIRED

User is required to provide contact details for first time login

Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standard (CRS) Declaration

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03

VERIFICATION CODE

Key in verification code sent to registered mobile number

TERMS & CONDITION

Check on the boxes to continue with login process

STEP 2 STEP 3 STEP 5STEP 1 STEP 4

STEPS TO FIRST TIME LOGINmenu

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03LOGIN VIA PIN CODE (OPTIONAL)

set up 6-digit PIN access

Tap to proceed to Main Dashboard

LOGIN VIA FINGERPRINT or FACE ID (OPTIONAL)

Option to turn on/enable fingerprint access

STEP 2 STEP 3 STEP 5STEP 1 STEP 4

STEPS TO FIRST TIME LOGINmenu

or


SUBSEQUENT

LOGIN

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04 ▪ Steps for subsequent login▪ Forgotten User ID & Password

menu

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ENTRY POINT LOGINM

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04SPLASH SCREEN

Key in User ID & Password

Face ID login

Tap To proceed

menu

or

Biometric login Pincode login Username and password login

Key in Pincode

or or

https://aka.ms/o0ukef

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ENTRY POINT LOGIN – FORGOT USER ID & PASSWORDM

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LOGIN PAGE

Tap To proceed

menu

Key in Identification No

NRIC, Company reg.no or select Others to key in passport no., old IC

Option to receive password linkselect to receive reset password link via registered My AIA Email or SMS

Note: Click Contact Us in the event if user’s registered email/mobile number is no longer valid

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ENTRY POINT LOGIN – FORGOT USER ID & PASSWORDM

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Key in new Password

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Tap To Comfirm

Received SMS / Email

Tap on link to reset password


05 PANEL LOCATOR

▪ Entry point

▪ View AIA Panel Locator

menu

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ENTRY POINT PANEL LOCATOR

05

Entry Point AIA Panel Locator

Menu icon

Entry to Sub Menu

menu

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VIEW AIA PANEL LOCATOR

05 Activate location

Allow to locate panel clinic & hospital within 25KM of your current location

Tap

Tap to show List View

Default shows map view

Displays all the branches, clinics, 24-hours clinics, hospitals & panel hospitals within 25KM

Search Feature

User able to search by- Type ( Branch, Clinic,

24 hours clinic, Hospital & Panel Hospital)

- Select State- Select Town- Key in panel name

menu

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05

VIEW AIA PANEL LOCATOR

Tap to switch back to Map View

List View

Displays- Panel Name- Address- Policy Entitlement- Distance (KM)

Tap for information of the Panel

menu


INBOX

MESSAGES

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06 ▪ Entry point▪ Steps to view inbox messages

menu

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ENTRY POINT INBOX MESSAGESM

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Tap on the bell icon to view inbox

menu

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VIEW INBOX MESSAGES

06

Message counterThe counter indicates how many unread messages you have in each message category

menu


PRE-

REGISTRATION @

PANEL CLINICS /

VISIT A DOCTOR

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07 ▪ Entry Point for Pre-registration▪ Steps for Pre-registration▪ Entry Point Panel Visit▪ View your Past and Active Panel Visit

menu

Applicable for AIA Corporate Members

only

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ENTRY POINT FOR PRE-REGISTRATION/ VISIT A DOCTORM

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Entry Point @ Main Dashboard

Entry Point @ E-CARD Dashboard

07

Tap the dropdown to choose between All, Principal or Dependant cards

menu

To pre-register for a doctor’s consultation, users can click on the

“Visit a doctor”quick link

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STEPS FOR PRE-REGISTRATION/ VISIT A DOCTOR

STEP 1

Show ListSlide up to view the full listing of panel clinics/ hospitals within 25KM

Tap

STEP 2 STEP 3

07

menu

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CHANGE CARD

STEP 1 STEP 2 STEP 3

Tap to proceed to the next step

07

menu

By selecting CHANGE CARD, user will be directed back to the e-card dashboard where they can select a different medical card to pre-register for a doctor’s appointment.

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COMPLETED

Pre-registration is successfully completed

CANCEL VISITUser can choose to cancel a visit. Once cancelled, the pre-registration will be removed and return to to E-card dashboard

TAP TO RETURN TO THEE-CARD DASHBOARD07

STEP 3STEP 1 STEP 2

TAP on blue text link

Here is the transaction number

menu

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07

Entry Point @ E-CARD Dashboard

menuENTRY POINT YOUR PAST AND ACTIVE PANEL VISIT

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VIEW YOUR PAST AND ACTIVE PANEL VISIT

Summary

View the panel visit pre-registration details

Tap to view the details

Displaynavigation app options

07

menu

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VIEW YOUR PAST AND ACTIVE PANEL VISIT

Summary

User can view their past panel visits from the last 12 months

Tap to view details

Tap to view the medical bill for this panel visit

To be continued @ Medical Bill Module

07

menu


MEDICAL

BILL Applicable for

AIA Corporate Members

only

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08 ▪ Entry point▪ View Medical Bill

menu

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ENTRY POINT MEDICAL BILLM

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Option B:Entry Point @ PLAN & CLAIM DASHBOARD

08

Option A:Entry Point @ E-CARD DASHBOARD

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VIEW YOUR MEDICAL BILLM

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SummaryWill show the full medical bill details based on the visit

menu


GUARANTEE /

REFERRAL

LETTER

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09 ▪ Entry point▪ View your GL/RL

menu

Applicable for AIA Corporate Members

only

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ENTRY POINT GUARANTEE / REFERRAL LETTERM

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Option A:Entry Point @ Main Dashboard

Option B:Entry Point @ E-CARD Dashboard

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VIEW YOUR GUARANTEE / REFERRAL LETTERM

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Guarantee Letter

Issued guarantee letter will be shown based on visitation

menu

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VIEW YOUR GUARANTEE / REFERRAL LETTERM

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Referral Letter

Referral letter will be shown based on visitation

menu


SUBMIT

CLAIM

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10 ▪ Entry point ▪ Steps for submitting e-Claim▪ Entry point for claim history▪ View claim history

menu

Applicable for

AIA Corporate Members

only

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ENTRY POINT FOR SUBMITTING e-CLAIMM

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Option A: Entry Point @ Main Dashboard

Option B: Entry Point @ E-CARD

Option C: Entry Point @ Plan & Claim

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STEPS FOR FOR SUBMITTING e-CLAIM

STEP 1 STEP 2

10

STEP 3 STEP 4 STEP 5

Claim Details

Customer needs to key in all the claim details

menu

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STEP 2 COMPLETED

10

SELECT PROVIDER TYPE

For non-panel, customer needs to key in- Provider name- Reason for visit

For Panel, customer needs to select from the pre-populate panel list


Continued

menu

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10Upload

Upload relevant documents for claim process

STEP 5STEP 3STEP 1 STEP 2

Continued

Preview

Review your claim summary

STEP 4

menu

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10

STEP 5STEP 1 STEP 2 STEP 3 STEP 4

TAP TO RETURN TO ENTRY POINT

menu

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ENTRY POINT FOR CLAIM HISTORY

10

ENTRY POINT FROM PLANS & CLAIMS

menu

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VIEW YOUR CLAIMS

10

Details

View your claim details

Continued

menu


EMPLOYEE

BENEFITS &

UTILISATION

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11 ▪ Entry point▪ View your Employee Benefit

menu

Applicable for AIA Corporate

Members only

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ENTRY POINT EMPLOYEE BENEFIT & UTILISATION

Swipe left/right here to choose between your Individual or Employee Benefits policy(s).

menu

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VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONM

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Tap to view your benefit detail

SummaryFull summary of benefit and utilisation will be displayed based on the plans selected

menu

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VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONM

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Tap to view benefit & utilisation

Employee Benefit Summary

Full summary of policy details as well as employee and dependant’s basic info

Continued

menu

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11

Swipe left/right here view all your benefit & utilisation

Tap to view utilisation

VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONmenu

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11

Filter based on- Claimant’s Name- Type of benefit

Tap to view medical bill

VIEW YOUR EMPLOYEE BENEFIT & UTILISATIONmenu


INDIVIDUAL

POLICIES

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12 ▪ Entry point▪ Steps to view your individual policies

menu

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ENTRY POINT INDIVIDUAL POLICIESM

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Bottom navigation

You’ll find six icons at the bottom of your screen at anytime, on any page of the app

menu


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VIEW YOUR INDIVIDUAL POLICIESM

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Swipe left/right here to choose between your Individual or Employee Benefits policy(s)

menu

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Tap here to view all policies

Swipe down to go back to previous page

Tap to view policy details

menu

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Scroll down to view more info


menu

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VIEW YOUR RIDER DETAILSM

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Tap to view rider details

Swipe left/right if your rider has extra info to be viewed

Slide up to view other riders

menu

Tap to go to the portal version for the full suite of policy information & transactions

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VIEW YOUR RIDER DETAILSM

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menu

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VIEW YOUR HEALTH WALLET DETAILSM

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Tap to view earned and spent history

Swipe left to view spent history

menu

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VIEW YOUR HEALTH REWARDS DETAILSM

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Swipe right to view Heath Rewards


Your Vitality status as of 45 days ago.

12

menu

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VIEW THE HEALTH REWARDS HOW IT WORKS?M

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Tap to learn about your rewards

menu

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VIEW Your e Medical Card Dashboard - Individual

Swipe left/right here to choose between your Individual plans e medical cards

12

Tap to view all your e medical cards

Tap to view your e medical card rider details & health wallet, if applicable

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VIEW All Your e Medical Card

Tap to view all your e medical cards Tap to view your e

medical card rider details & health wallet, if applicable

12

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VIEW YOUR RIDER DETAILS & HEALTH WALLETM

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Swipe left

menu

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12

VIEW Individual Claim History

Tap to view your individual claim history

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VIEW Individual Claim History

1) Filter the claim “Status” & “Duration of record” via the drop down

2) Or select “View All” to see all records

3) Click here to view old claim history (record > 2 years)

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VIEW Individual Claim History – Advance Filter Page

Select & filter one or more combination that you would like to view and then click “Apply”

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VIEW Your Individual Claim History – Details Page

You may click on “View Correspondence” to view*a) Approval letter and detailed/breakdown

settlement of the approved claimb) Decline letter for rejected claimc) Pending letter for claim requiring further

info

* Supported claim type/benefit only

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VIEW Correspondence Documents Page

Sample view when you click on “View Correspondence”


DASHBOARD

OVERVIEW

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13 ▪ AIA Vitality dashboard overview

menu

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AIA VITALITY DASHBOARD OVERVIEWM

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Tap to view Points & status

menu

Weekly Challenge Progress

Quick Links

This is provides quick accessibility to the some of the functions in Vitality

AIA Vitality Membership details

Point statement (data for the past 3 months only)


ASSESSMENTS

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14 ▪ Entry points▪ Completing your assessments

menu

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14Scroll down to view more info

AIA Vitality Assessments

The summary shows the total points earned from the individual assessments, as well as completion rate of each of the assessments

Complete all the assessments to earn more points to level up

Tap to view details of the assessment

ENTRY POINTS AIA VITALITY ASSESSMENTSmenu

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ENTRY POINTS AIA VITALITY ASSESSMENTSM

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Tap to viewPoints & status

Tap here to choose which assessment to complete

menu

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COMPLETE YOUR ASSESSMENTSM

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Tap for more details

Tap NEXT until all questions are answered, DONE

menu

AIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENT

Swipe left for CHECK YOUR HEALTH

Check the declaration box then tap “TAKE / UPDATE ASSESSMENT”

These are only example of the few common assessments:

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Tap to key in appointment details & upload report(s)

menu

Tap to submit health results and claim point

VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENTABOUT YOU ASSESSMENT

Continue to key in health results

AIA VITALITY HEALTH CHECK


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menu

AIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENTABOUT YOU ASSESSMENT

Key in all relevant results

Review all information then submit

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COMPLETE YOUR ASSESSMENTS

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14

menu

AIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT AIA VITALITY FITNESS ASSESSMENT

Tap to claim points for Vaccination. Key in appointment details & upload report(s)

Tap to review the submission then submit


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COMPLETE YOUR FITNESS ASSESSMENTSM

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AIA VITALITY FITNESS ASSESSMENTAIA VITALITY HEALTH CHECK VACCINATIONSABOUT YOU ASSESSMENT

Tap for more details and to book an appointment

Tap “BOOK APPOINTMENT”

Fill up form accordingly

Tap “BOOK NOW” to confirm your booking. You will be contacted by Fitness First and your points will be uploaded by Fitness First after you have completed your fitness assessment

menu

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VIEW YOUR HEALTH PROFILE / ASSESSMENT RESULTSM

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menu

Scroll down

VIEW HEALTH PROFILE

For AIA Vitality age, health report & health results, based on your completed assessments

For detailed health report / suggestions

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VIEW YOUR HEALTH PROFILE / ASSESSMENT RESULTSM

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menu

To expand


LINK

DEVICES

/ APP

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15 ▪ Entry Point▪ List Of Devices / Apps▪ “How To Sync” for each device / app

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LIST OF AIA VITALITY COMPATIBLE FITNESS DEVICES / APPM

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DEVICE / APPTap to view the full list of compatible devices / app.

menu

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LINKING OF DEVICE / APPM

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LINK

Select your preferred fitness device / app

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DATA SHARING PERMISSION

Sign in to your fitness device / app account to allow data sharing

SUCCESSFULLY LINKED

When device is successfully linked, “LINK” will changed to “DELINK” and last sync date will be displayed in the same box.


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16 ▪ Entry Point▪ Track your Weekly Challenge

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WEEKLY

CHALLENGES

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ENTRY POINT AIA VITALITY WEEKLY CHALLENGEmenu

Scroll down

To view more details on AIA Vitality Weekly Challenge

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VIEW YOUR AIA VITALITY WEEKLY CHALLENGE

Swipe left/right for further details on AIA Vitality Weekly Challenge

menu


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17 ▪ Entry point▪ Explore challenges

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CHALLENGES

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ENTRY POINT AIA VITALITY CHALLENGES


Check Your Progress

You can check on the status of your active challenges here

You can click to view all for all active challenges or other challenges

menu


SEARCH /

ADD FRIENDS

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18 ▪ Search/Add Friends

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SEARCH / ADD FRIENDSM

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Click FRIENDS from the AIA Vitality Dashboard main page

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You can view the list of your friends here or start adding your friends by

selecting ADD FRIENDS

Enter a name or email to search for your friends. Then tap on the

SEARCH ICON

Click Add when you confirm that the user appeared is your friend


HEALTHY

FOOD

PURCHASES

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19 ▪ Enjoy your discount▪ Track your purchases

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01234567890

MEMBER NAME

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HOW TO ENJOY DISCOUNTS FOR HEALTHY FOODS

10% off fresh fruits and vegetables at Jaya Grocer

Show the Jaya Grocer cashier your AIA Vitality e-card at checkout (before scanning your items)

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OPTION 1

01234567890

01234567890

MEMBER NAME

TAP ON THE CARD

SCREEN IS AUTOMATICALLY BRIGHTENED TO EASE THE SCANNING PROCESS AT VITALITY PARTNER OUTLET

OPTION 2

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VIEW YOUR HEALTHYFOOD PURCHASES

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20 REWARDS ▪ ENTRY POINT

▪ SELECT REWARD

▪ REDEMPTION

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ENTRY POINT TO REDEEM REWARDS

Tap to select rewards

Entry point 1: from Vitality dashboard

Entry point 2: from Reward

CHOOSE REWARDAll the earned rewards listing

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HOW TO SELECT YOUR REWARD?

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SELECT REWARDPartner listing

REWARD DETAILTerms and condition and expiry date

Tap to view the detail of the voucher

Tap to select this reward

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HOW TO DO REDEMPTION

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SELECTED VOUCHER @ MY REWARDSSelect preferred benefit @ My Rewards

Detail of the voucher with barcode

Select your voucher to redeem

TAP THE BUTTON TO REVEAL BARCODEVoucher terms and conditions

YOU MAY REDEEM THE VOUCHER NOWRedemption detail, terms and conditions and expiry date

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HOW TO DO REDEMPTION

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Voucher will be marked as USED

SWIPE ONLY AFTER REDEEM