my aged care december 2015 update 14 december 2015
TRANSCRIPT
MY AGED CARE DECEMBER 2015 UPDATE
14 December 2015
ACKNOWLEDGMENT OF COUNTRY
We acknowledge the traditional owners on whose land we meet today. We pay our respects to their elders past and present.
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My Aged Care Webinar Series
• October webinar• Recording and copy of the power point presentation is now available at the
Webinars Page
• Future webinars• 21 January 2016: ACATs refresher
• System refresher for ACATs before full transition to using My Aged Care.
• 23 February 2016: Aged Care Sector• 23 March 2016: Aged Care Sector
14 December 2015 My Aged Care Webinar
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Handy Hint for viewing our webinar
14 December 2015 My Aged Care Webinar
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Webinar outline
14 December 2015 My Aged Care Webinar
Part one – My Aged Care update
My Aged Care –six months update
My Aged Care portal improvements update
ACAT Transition update
Service providers – a call to action
Part two – My Aged Care provider portal improvements
My Aged Care service provider portal improvements demonstration
Questions & Answers
Part three – My Aged Care assessor portal improvements
My Aged Care assessor portal improvements demonstration
Questions & Answers
PART ONE: MY AGED CARE UPDATE
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My Aged Care – six months update
• July to December 2015• How far we have come
• Our early implementation and pilot sites• Kingston, Victoria• Gold Coast, Queensland• Toowoomba, Queensland
• Machinery of Government update
14 December 2015 My Aged Care Webinar
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My Aged Care Operational Statistics
• From 1 July 2015 to 1 December 2015, there have been approximately:
• 295,880 calls to the My Aged Care Contact Centre • 98,311 clients on My Aged Care to date• 65,000 clients referred to services• 117,400 referrals to service accepted
My Aged Care Webinar
My Aged Care Webinar14 December 2015
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My Aged Care Contact Centre Calls
14 December 2015 My Aged Care Webinar
Jul-15 Aug-15 Sep-15 Oct-15 Nov-15
Average Speedto Answer
459.303125559557 551.515790606338 186.208236363233 61.2124768618802 20.3629995223691
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570
Average Speedto Answer
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2016 onwards
• Ongoing improvements to the My Aged Care system
• ACAT transition
• Service Providers continued transition onto My Aged Care
• Additional changes to My Aged Care• VIC – HACC & HAS• WA
My Aged Care Webinar14 December 2015
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My Aged Care portal improvements update
14 December 2015
• Information of key changes made to the My Aged Care system can be found at DSS My Aged Care website
• Key upcoming changes to the My Aged Care system include:
• Assessors’ ability to transfer referrals• streamlined screening process• Visibility of attachments in provider and assessor portals• Printed support plan improvements• Improvements to the hospital web form
My Aged Care Webinar
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ACAT transition to My Aged Care update
14 December 2015 My Aged Care Webinar
Jurisdiction ACAT transitionQueensland 1 February 2016
New South Wales 4 February 2016
Australian Capital Territory 15 February 2016
Tasmania 23 February 2016
Northern Territory 29 February 2016
Western Australia 29 February 2016
Victoria 7 March 2016
South Australia 15 March 2016
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Service providers – a call to action
• As at 1 December 2015:• 2191 service providers have registered with My Aged Care
• 1687 providers have activated a My Aged Care outlet and are ready to receive referrals
My Aged Care Webinar14 December 2015
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Service providers – a call to action
• What do service providers need to do to get ready:
• 1) Ensure your organisation has an organisation administrator• If not, please send an email to [email protected]
• 2) Ensure your Organisation Administrator is set-up and has activated outlet(s)• Refer to the My Aged Care Provider Portal User Guide: Part One –
Administrator functions
• 3) Ensure an outlet team leader is monitoring referrals• Refer to the My Aged Care Provider Portal User Guide: Part Two – Team
Leader and Staff Member functions
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Reminder about referral pathways
• Referrals from My Aged Care• An electronic referral in the provider portal
• Depending on client choice, either preferred service, or broadcast
• A referral code to provide to their preferred service provider
• Referrals approved before My Aged Care• Clients approved for Aged Care Act 1997 services pre My Aged Care
• Providers receive an approval letter and then need to continue to check approvals using the Aged Care Online Claiming system prior to commencing services.
• Prior to ACAT transition, CHSP providers may receive an off-system referral from an ACAT
14 December 2015 My Aged Care Webinar
PART TWO – MY AGED CARE PROVIDER PORTAL IMPROVEMENTS
DEMONSTRATION OF THEMY AGED CARE PROVIDER PORTAL
My Aged Care Webinar14 December 2015
Questions and Answers
My Aged Care Webinar14 December 2015
PART THREE – MY AGED CARE ASSESSOR PORTAL IMPROVEMENTS
DEMONSTRATION OF THEMY AGED CARE ASSESSOR PORTAL
My Aged Care Webinar14 December 2015
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Support materials available
14 December 2015 My Aged Care Webinar
Questions and Answers
My Aged Care Webinar14 December 2015
Thank you
My Aged Care provider and assessor helpline – 1800 836 799
My Aged Care contact centre - 1800 200 422
My Aged Care website - myagedcare.gov.au