Multicultural workplace project

1.9.2008 – 30.6.2011

Challenges in workplaces

• Attitudes and predudices• “Do as the romans do”• Commitment for trainings,

pace of the work is very busy, no substitutes for teachers at schools or doctors or nurses

• Diversity management; bosses do not see its benefits yet

• “Silence is golden” – how to create more better conditions for interactive cross cultural communication

Multicultural workplaces trainings

Multicultural workplace- Three step training model

1. Personell general training 2 x 4 h = 8 h,

2. Guides deeper training 6 x 4 h + exercices = 30 h 3. Management training 5 x 4 h + exercices = 30 h

Including • Different cultures

(countries, workplaces)

• Cultural encounters• Cross cultural communication• Human Resources

• Diversity management and strategies

Strategies, plans of action and manpower development

Diversity management (multicultural process of change in organisations)

Multicultural workplace trainings

Detecting and understanding the need for change

Why? Internal and external changes to the environment- Political reasons - Operative reasons

-Social reasons

-Image/brand reasons

PASS 1

Recognition of areas requiring change Diversity consideraions- Analysis and definition of company values, mission, strategy and objectives from a multiperspective angle.

- Role of management critical

PASS 2 ja 3

Implementing change

Creating and reinforcing multicultural work community. Change in behaviour and work attitudes

- Structural changes (if necessary)

- Operative changes (HR process critical)

- Redefinition of roles, tasks and areas of responsibility

PASS 2 ja 3

Maintainance of a redefined work culture- Constant upholding of the principle and practices of diversity

-Progress monitoring

Results of the diversity trainings• Over 800 workers trained in different

workplaces in the municipalities and in private sector

• Doctors, nurses, teachers, cleaners, day care center workers, cleaners

• Increase in knowledge and understanding of different cultures

• Improvement of intercultural communications

• Work practices and cultures are clearly defined and developed together

• Improvement of the overall working atmosphere

• Increase in motivation and work commitment

• Increase in overall work enjoyment and satisfaction

• Integration as a two-way/interactive process: mutual rules and obligations

• Web based case and material bank