Download - Multicultural workplace project
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Multicultural workplace project
1.9.2008 – 30.6.2011
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Challenges in workplaces
• Attitudes and predudices• “Do as the romans do”• Commitment for trainings,
pace of the work is very busy, no substitutes for teachers at schools or doctors or nurses
• Diversity management; bosses do not see its benefits yet
• “Silence is golden” – how to create more better conditions for interactive cross cultural communication
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Multicultural workplaces trainings
Multicultural workplace- Three step training model
1. Personell general training 2 x 4 h = 8 h,
2. Guides deeper training 6 x 4 h + exercices = 30 h 3. Management training 5 x 4 h + exercices = 30 h
Including • Different cultures
(countries, workplaces)
• Cultural encounters• Cross cultural communication• Human Resources
• Diversity management and strategies
Strategies, plans of action and manpower development
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Diversity management (multicultural process of change in organisations)
Multicultural workplace trainings
Detecting and understanding the need for change
Why? Internal and external changes to the environment- Political reasons - Operative reasons
-Social reasons
-Image/brand reasons
PASS 1
Recognition of areas requiring change Diversity consideraions- Analysis and definition of company values, mission, strategy and objectives from a multiperspective angle.
- Role of management critical
PASS 2 ja 3
Implementing change
Creating and reinforcing multicultural work community. Change in behaviour and work attitudes
- Structural changes (if necessary)
- Operative changes (HR process critical)
- Redefinition of roles, tasks and areas of responsibility
PASS 2 ja 3
Maintainance of a redefined work culture- Constant upholding of the principle and practices of diversity
-Progress monitoring
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Results of the diversity trainings• Over 800 workers trained in different
workplaces in the municipalities and in private sector
• Doctors, nurses, teachers, cleaners, day care center workers, cleaners
• Increase in knowledge and understanding of different cultures
• Improvement of intercultural communications
• Work practices and cultures are clearly defined and developed together
• Improvement of the overall working atmosphere
• Increase in motivation and work commitment
• Increase in overall work enjoyment and satisfaction
• Integration as a two-way/interactive process: mutual rules and obligations
• Web based case and material bank